Questions

HelloI'm using the last version of Adobe CC and have an issue when trying to search images directly from the librairy panel in all compatibles apps.I always get the following message "Sorry, something went wrong while searching Adobe Stock. Please, try again".As I have read on other posts, I do not have multiple Adobe IDs, so the problem doesn't come from that.I'm also able to transfer the images directly from the Adobe Stock's website to my librairies, the problem occurs only when trying from the applications.Any ideas how to solve this ? I have already contacted twice the french Customer Service but they were not able to give me a solution.Anyone ?Thanks in advance

I signed up for a free trial, not a monthly subscription. I was unaware that I would be billed. I did not provide my payment information to pay for this plan, you simply used my general Adobe CC billing info. I expect this plan to be cancelled at no cost to me and a refund of these monthly fees.

Hi there,I am a loyal Adobe CC user but I had more than 100 images credits left and I had to cancel my subscription to Adobe Stock a few months ago because I didn't need those images monthly.. but I was sure that I will keep the credits I have paid for more than one year but sadly I am seeing that I have not a single image credit when I had more than 100. I keep using Creative Cloud but I could't afford to pay for Stock when I didn't use it too much.I would love to receive the credits I have paid for back if it were possible.Thanks a lot in advance.

Hello,are templates and 3D objects included in the abonnements (750 stock assets per month)?thank you and bestKanute

I have the same issue with file number 69600872. The preview image is :But the downloaded file looks like:I sat on chat for 35 minutes without success getting resolution when I accidentally closed the chat window

Hello,I own a book publishing company and want to create a team account for 4 members. But the thing is the members are not employed in our company but are freelancers (cover designers primarily) with their own businesses. So could they nevertheless use the images for licensing and for their sales to their own customers? Or is it necessary that they are employed in our company and generate money only for our business?Thank you and bestKanute

Hi there.I accidentally licensed this image: 100927723 From the comments I see it is not possible to reverse this myself? Please could it be cancelled, this is on my work account.Thanks

Hi,I have a website blog on which I use Adobe Stock images. I am having a design overhaul of my blog and going forward all images on the blog will have a white border with my logo in it. This means I will be custom editing a selected Adobe Stock photo and adding a white border and my logo within the white border.Is this allowed or will this be a breach of copyright?Note that I will not be editing the image itself, as my logo will sit in the border.Superhuman

Dear Adobe,I have payed 2 200 SEK for membership in Adobe Stock during the last 10 months. Still, when I now cancel my subscription because I currently have no use of the service, your website states that I will loose my 80+ images that I have yet to license and use. I think this is a very unfair way to treat a paying customer - making me not able to use the service I have payed for - and this has made me dissatisfied and highly disappointed with Adobe. RegardsVictor KarlssonDigisera AB

I accidentally licensed some images while using the web interface and on my iPhone. Is there an official way to confirm licensing before it automatically licenses images, or do we (customers) have to put our business out there and hope you can credit the images back if it's accidentally licensed?I currently have about 3 images I unintentionally licensed and would like a credit for. Thanks!

Y'all seem to have solved this issue already, hence I am asking everybody: Most of you in this forum use their Nickname, the name under which they offer pix etc. Which makes sense as this is the name under which we are known in the stock world. For some frickin' reason I am posting here under my "real" name, not my nick, which makes perfectly zero sense. Could you guys share with me how to post under my nick, please?

I licensed an image, but what comes in the download doesn't match what I licensed.Hand drawn science formulas on chalkboard for background - image | Adobe Stock FILE #: 90156727Please confirm, and help me get the correct image to download.

I accidentally licensed Married bride and groom dancing - image | Adobe Stock I think I may have done more than one I'll get back in touch.  I was trying to save previews and 2 got licensed.

Hi guys, I need to find these two images.I had searched by the numbers in the preview, but still can't find them.Maybe someone can help me how I can buy them.THANKS

I've purchased a photo on adobe stock that I'd like to include on a banner. The banner will be 16" tall and the photo needs to at least be as tall as this banner. I'm seeing that the image can only get up to 10 inches high. I'm surprised about this because I'm used to Shutterstock, where images can get up to 19" tall at 300dpi. Is there no other option to purchase larger more high res files on Adobe Stock?

Hello! Does this work the other way around? As in uploading to Adobe Stock makes the files go online in Fotolia as well, but what if I upload through Fotolia? I've gotten used to using Fotolia and would like to keep on contributing through there. I now created an Adobe Stock profile which shows all of the files I have on Fotolia, so will the two accounts keep on syncing if I keep on uploading through Fotolia the way I have done before?

So I waited for 8 months to cancel the Adobe Stock Subscription to avoid the "penalties", then I found out today that it got renewed on Feb12 without giving me any notification. I want to get refunded and cancel the subscription. Any help Adobe? customer service is awful, I love adobe but this really has been a big let down guys..When they found out that I was cancelling, I was told that I will be transferred to another customer service representative, and wait for 22 minutes?If anyone in the forum can give me a quicker answer as to how I can cancel this plan without any fees and be properly refunded I would appreciate it very muchThank you[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved from Comments forum to specific Program forum... Mod]

Good morning..I have read all the terms of use documents and am still unsure. I need to clarify whether I can use abode stock vectors when making digital cutting files. I usually design from scratch myself but my website is so busy nowadays that time is limited and I thought that using vectors from abode may be the answer. The vectors would be incorporated into my designs. The SVG designs are then sold on my website.Many thanks for any help you can offer.

Hi,I lost around 130 credits at the end of July 2017. Is there an explanation ? Am I the only one ? Thank you

Hi Guys,Have purchased a licensed image as usual, however a client has the following 3 questions on the rights and usage of the image:-1) Who is named/allowed to use the image under the licence2) Can we edit the image? (minor edits) 3) Can we include the image on an information poster and in a video? (if so do we need to put an attribute on the image?) Thanks

Hello,I wanted to use one of the images on a packing box of a product I am designing for a company. I noticed this information "The Adobe Stock license descriptions above are intended for individuals and Creative Cloud teams only. Enterprise users, please see the enterprise license page." That is why I would like to ask, how does this work? Can I purchase the license for them or do they have to do it and what kind of license is neccessary for this kind of use? They will be printing 20 000 - 60 000 pcs to begin with.Please do not send link to Adobe articles as I have read a lot of them and I still haven't found the anwser to my question so I would be very grateful for any help.

I have a client that needs the video streamed and in fast. My question is regarding the usage:in the license it states: "you may not distribute the digital asset by posting it online or in any other way that would let other people use the asset without licensing it themselves."If the video is uploaded to youtube as unlisted, it can not be found and therefor not be used. Would that not keep the license terms?I would think so, but I am not a lawyer...And another thing: The easiest way would have been if my client could connect the video directly from the Adobe Stock Server, without going through the hassle of downloading and hosting on a streaming service. As far asI could found I could not see such an option. Am I missing something?many thanks!

I signed up for the 14 day free trial of adobe stock and realized I wouldn't be getting much use out of it so I tried to cancel for a couple hours, it was difficult, but finally I thought I was able to do so. Now I look at my account information to see that I have been billed twice for $30 in the past two months. I have downloaded one photo during the 14 day trial and I won't get any use personally from this service. I have been an adobe customer for a while and I will continue to use photoshop and lightroom. I want to cancel my subscription but the fee is astronomically expensive and I can't afford it. I need my subscription cancelled and the fee waved, I have been a loyal customer for years. It was very unclear I would be bound as part of a subscription service contract and it was very difficult to cancel during the trial period.  I have already paid for the months I have used it. Please cancel my membership and waive the cancellation fee. 

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Hello People,I'm tempted to sign up for a monthly subscription to Adobe stock and mainly interested in downloaidng videos, having read about people's bad experiences with Adobe I'd like to confirm the terms before signing up: 1. the Monthly plan says '40 standard assets' for £59.99 per month - what are standard assets? I found a whole bunch of videos I'd like to download but nine of them says standard or otherwise...?2. If it's a monthly plan can I assuem I can cancel at any point and just be billed for that month? When should I cancel to avoid being billed for another month(s)?Thank you!