Questions

When I log in it shows that I have 500/500 credits. I click stock to go to the page, once there all that I see are options to sign up for a free trial. It does not show my credits anywhere on the page.

Buenos días, el día de ayer estaba descargando videos de stock que necesitaba para un proyecto, el problema surge cuando por accidente licencié un video identificado como ¨Neon red wrong icon with looping animation¨, que pertenece a un usuario llamado Rodrigo, el video en cuestión se licenció en su versión alta definición 1920 x 1080 px y como yo había puesto mis datos bancarios en mi cuenta previemente, para tener acceso a los 7 días de prueba gratis de Creative Cloud, se me realizó la compra de 23 dolares que valía la licencia y no pude cancelarla. Necesito ese dinero por temas familiares y me gustaría cancelar la licencia y recibir un reembolso, ya que han pasado menos de 24 horas desde la compra accidental. No pienso usar el video y borraré todo rastro de el de ser necesario en caso de que se me exija para realizar una devolución de dinero, no sé si sería posible contactar con Rodrigo o con un agente de adobe para ver como tramitar el reembolso, gracias. 

Hallo,leider habe ich heute ein Bild versehentlich für fast 500€ liziensiert, welches wir nicht benötigen. Ich habe im Forum Beispiele gefunden, wo das Geld bzw. der Credit zurückerstattet wurde. Wie erwähnt, brauchen wir dieses Bild nicht und werden es nirgendwo verwenden. Also gibt es faktisch keine Verwendung.  Ich bitte freundlich um Hilfe und wäre über ein Entgegenkommen sehr dankbar!

I purchased a license for DREAMY DANCE TRANCE (TRANCEPORT) - YummyTunes and it comes up--->Dying Light | Ambient Technology Background Musicby ikoliks I contacted the creator ikoliks but haven't heard nothing back, If yummytunes did not create this track or remixed it why is Adobe selling licenses for stolen tracks? As per policy these purchases need to be legitimatized upon rendering. js If not answered I can pull my contract 

Greetings, I have two questions I need help with. One is, concerning the "Galleries" tab on my account dashboard. I have created about 6-7 Galleries with the intentions of perspective buyers having the ability too search my images by categories instead of having too scroll thru all images at once. Sort of making it more user friendly. Will other users/buyers be able too see them? Once I clicked on the publish too my profile link, it stated that it would be added within the hour and it was actually only a few seconds. I then went too view my public profile page and only one was visible. Of which leads me too my other question, is it meant too be only one available for display? Or is the galleries feature only created for the inclusion of the "Adobe Portfolio" feature? Also, can one create galleries for buyers too have the availability to search by image types like for example landscape or wildlife? Many thanks for any help! Have a great and wonderful day!Cheers,&nbsp

Hi, I accidentially licensed FILE #: 426847136 4k version instead of downloading the HD version. Can I return the license and get my credits back? I really needed HD version FILE #: 426847136 instead.

Alors que je pensais télécharger un de mes 10 crédits gratuits dans la version d'essai d'Adobe stock, j'ai cliqué sur la photo #612644787 et j'ai immédiatement été remerciée pour mon "achat" d'un montant de 203,99 € (sans étape de confirmation/validation, ce qui me parait un manque de sécurité aberrant pour ce site).Je n'ai aucune utilité pour ce fichier, et la somme débitée de mon compte est énorme pour un clic par erreur.Impossible de joindre directement le service client, je communique via le chat avec une intelligence artificielle qui ne m'apporte aucune réponse concernant mon problème.Comment demander un remboursement sur mon compte bancaire ?Je suis cliente Adobe depuis des années et soudain très déçue par l'opacité du service client. 

Hi guys, I just changed my plan to creative cloud subscription and I have access to adobe stock in it but it is nowhere showing the download limits, If there is I just don't want to waste it so can you tell me what's the limit of downloads.   [Moderator moved the thread to the correct forum]

Hi. I have been producing AL images for about 3 months. I carefully examine all the images and add titles. However, sales are almost non-existent, there is only one discount per day. What should I do? Is there a possibility that my account is spam? If I delete my old, unsold, low-quality images, will it have an effect?

When I created the Adobe Stock profile, it went under my 'personal' Adobe account rather than under our corporate account.  How can I get this switched to our corporate account without losing the 'credits' we have stockpiled?

Bonjour,Les fichiers présents dans ma bibliothèque, donc payés, sont ils toujours utilisables après une éventuelle résiliation ?Merci,Cordialement,Stéphane Battaglia

This happens to me all the time and it is infuriating. I search for a keyword - find an image that is really good so I click the similar button and get a bunch of options. After search through those I decide that the orginal image is the one I want...except that I can not return to that image. I've tried CLEAR - clicked X - BACK - nothing works then I have to remember what keyword I searched and start from scratch and try to recall where I saw the image in the first place.Sample:Search for keyword Banana....then lets say i scroll through 50 pages before i find a nice image.Now - if I click the X in find similar or the Clear button on the similar image I am taken back to the original BANANNA search----PAGE 1. Would be nice to jump from the similar image to itself just by clicking on it!PS. using open new window a billion times works but has it's own issue and is poor UX in my mind.Am I missing something?   

  

I have some animations made in a pixel art style that were not accepted due to technical reasons. In my opinion, they are technically sound, but they were marked as pixelated, which is precisely the style that is currently in demand.I would like to know if this was filtered by a bot or if a human reviewed it and deemed it incorrect.

Trying to find this image:AdobeStock_293787120_Preview.ai

Hi, I accidentally clicked the license button for image File #:  467722848,  I haven't downloaded the image or do anything with it.Is it possible to undo this? Thanks in advance 🙂

Hi, the first time a looked in STOCK i make it as a payment.How can i refund my 36,29€ and annulate without extra buying other software?

Hello all, On 8th of May 2024 I started free trial for Abobe Photoshop, and cancelled it on 12th of May 2024. However, I now realize that I have been paying for Adobe Stock for 3 months that I never saw on my screen to buy it or I never clicked a button to order that app. I want to cancel it now but it requires an amount for early cancellation as well. I want a refund for my payments, and free cancellation.  This situation is just a simple trick to force me to pay.  Please help.  

Dear Adobe Team,I make it brief, due me seeing countless of people experiencing a very similar problem! I tested a 7day trial adobe suite (photoshop, indesign, illustrator) and canceled it the next day. Got a canceled subscription email, so I thought I'm done. Over the last two months I got two bill NOTIFICATIONS on my paypal account, but the link always lead to an error and there was no bill in the history. Further I checked if there was a collection procedure, nope!Not sure, if this was an error from Paypal, but now the entries appeared. First this is very malicious business practice and the Europe Union has clear rules about smuggling a subscription into another subscription! I never intended nor did use "whatever that Adobe stock service is". Please return the payments (two times 29,99€), and void those ~150€ whatever-due to membership terms-payment. I don't want any trouble, I never ever expected Adobe doing something that shady! If I don't get a reply in

Hello, Adobe I have a question when will I get my refund. I submitted the  refund request on 20.8. and I would like to know how much longer I would have to wait. Take your time Adobe I know you probably have a thousand people trying to get a refund.                            ~Thanks for your timeViews 

Hallo,ich arbeite derzeit an einem Videoprojekt für einen Kunden und habe heute einige Stunden im Adobe Chat verbracht, um die benötigte Lizenz zu klären und ob eine Übertragung erforderlich ist. Hier ist mein aktueller Stand:Erforderliche Lizenz: Für die Weitergabe des Videos an einen Kunden benötige ich eine erweiterte Lizenz. Diese Lizenz erlaubt es dem Kunden, das Video auf seinem YouTube-Kanal hochzuladen.Verwendung der Musik: Die Musik darf nur für diesen speziellen Kunden verwendet werden, und zwar für alle seine Projekte und Videos.Erwerb der erweiterten Lizenz: Ich kann eine erweiterte Lizenz erhalten, indem ich unter der Einzelperson-Option ein Credit-Pack kaufe und damit die Audio-Datei lizenzieren. Dies gilt auch, wenn ich für ein kleines Unternehmen arbeite, solange es sich um mein persönliches Cloud-Abo handelt.Den Originalpreis der Musik darf ich dann im Projekt verrechnen?  Sind diese Informationen korrekt? Beste Grüße

Bonjour,j'ai enfin réussi à importer dans mon compte Adobe des licences de fichiers souscrites avec Fotolia.Je dispose d'une licence étendue pour la majorité des fichiers. Dans Adobe, quelques fichiers restent disponibles en téléchargement mais pas tous.Mes questions :- pour une exploitation commerciale des fichiers (produits physiques dérivés) : dois-je indiquer un copyright et lequel (c'était le cas pour Fotolia).- Si le fichier n'est plus téléchargeable dans mon historique de licences dans Adobe : puis-je tout de même l'exploiter dans la mesure où je l'ai téléchargé depuis fotolia ?Merci de vos réposnes.Bien cordialement.Théo  

Hi, ik want to cancel my adobe stock membership after 2 months. But when i want to cancel it, it says i have to pay 483,94 euros due to membership terms. But when i want to find an explanation for this (there is a link) it only gives information about adobe creative cloud cancellations. It is not clear.     

I need somehelp, i had an emergency these days and wasnt able to cancel adobe stock free trial, now that im back home I want to but cant without being charged the early cancelation fee because of the 14 day thing for a few hours. How can I talk to somebody from customer support? I havent even used the month they  already charged nor all the credits from the free trial because of said emergency. Also checking the current plan im in it doesnt even says its anual at all so i dont get why I have to pay a cancelation fee

I downloaded the video file and it cannot be opened.