Questions

Hallo zusammen,ich habe eine Frage. Ist es möglich, ein Video zurückzugeben und die Credits wieder zu bekommen?Das Video wurde natürlich auch nicht benutzt.

Hello - I have three $30 charges I did not authorize for "Adobe Stock" - whatever that is. One in August of this year. One in September of this year. And one in December of this year. I had the photography plan in 2021, but cancelled it pretty quickly and haven't had it personally for 2 years. I don't need a personal account because I'm added to my boss' business account, which I've been on for one year or more. Two of the charges were made after I'd lost one of my bank cards and while it was turned off. How they managed that, I'd like to know. This last charge is using a new bank card that I've NEVER given to Adobe, so I'm not even sure how they have the card information. I need Adobe to stop charging my card without permission. Like immediately.

DESEO CANCELAR MI PLAN, PERO AUN TENGO MUHOS CREDITOS DE IMAGENES POR UTILIZAR, QUE PASARIA EN ESE CASO?

Bonjour, Je suis étudiante en Design Graphique, par le biais de mon cursus j'ai accès au pack Adobe. Seulement, lorsque je souhaite télécharger des mockup via la licence sur Adobe Stock ils me disent que je ne peux pas les télécharger car ma licence ne me le permet pas alors que j'ai 25 crédits à utiliser.  Avez-vous une solution ?  Merci à vous. 

I pay 19.99 for stock images but can't download any without paying more. I have 1500 credits. What am I doing wrong?

So I wil post this here , since my customer service client closed my chat, and made us not be able to chat.We have been paying customers for a long time... and I am not happy that Adobe just removes your credits if you downgrade from 40 to 10 , we had saved up over 300 credits, and on friday we lost them all.[abuse removed by moderator], and money is been taken out of our accounts. We decided to downgrade since my company wanted to pay less due to ressesion and struggle with todays economy.And as a customer, we feel violated, since we wanted to spend the rest of our credits and use it when we needed it.This is extremly bad customer service. and as a user of adobe for a long time,  this is everything wrong with the industry today, we use this everyday at work and we " was " happy with it until now.This is just not how to treat a customer for this long, and then we from what I know did not get any noticed when we downgraded saying " HEY! BTW IF YOU DO THIS YOU WILL LOSE YOUR CR

Licensed and used credits for a 30 second countdown video (as stated in the asset's details), but the download is only an 11 second video that appears to be the portion of the whole thing. How do I access and download the complete video? Confused

How would to stop charging me after free trial adobe stock?

very frustrated. I just noticed in my credit card has been charged 21 bucks since march this year and when I tried to cancel this adoobe hit me with a $30 charge for cancellation. how ridiculous. AB02249302048CUS

Are Asset IDs unique to image or will they be recycled for new images when the old ones become unavailable due to contributor deleting their account or images?   Eg. 542118034 is id of image no longer available Can this number be reassigned as Asset ID for new image uploaded ?

Hallo zusammen, ich hatte vor einiger Zeit das kostenlose Probe-Abo von Adobe Stock genutzt. Dieses wurde mir aber nie in meinen Abos angezeigt, d.h ich konnte es auch nicht kündigen. Jetzt werden mir seit 3 Monaten die Gebühren für das Abo abgezogen, aber ich kann es nach wie vor nicht kündigen, da es nirgends erscheint. Der Support hier ist auch nicht hilfreich. Ich weiß nicht, was ich tun soll. Hatte hier jemand mal dasselbe Problem? Danke!

Keep getting this error in videos i need. Is this because of the location? When i change the location or browser its not working either way. Im from Turkey. Why is some content region locked? I dont understand. 

I got a motion graphics template from Adobe Stock (called Tricolor Lower Thirds). In the settings, there is a slider to choose between 6 different graphic styles, and each graphic style has different placeholder text. However, only the first style setting shows its placeholder text under the Captions/Graphics panel where I can change it. If I choose any other text style, that placeholder text doesn't show up anywhere, and thus I can't change it.. It's only ever the 1st graphic style's placeholder text that appears as editable, even if I am on a different style option.. Any thoughts?

Hello Adobe Stock Community! If you could choose one Adobe Stock image to inspire a creative project right now, what theme or subject matter would it be, and how would you envision using it in your next masterpiece?

Hello, I have a small problem with invoice header. Instead of company name there is a name of credit card holder. Unfortunatelly, I need an invoice that contains a full company billing details. Can I edit this invoice and get the correct one? I will be greatful for all help!

Hallo, ich habe ein Wandbild für einen Kunden aus zwei Adobe Stock Fotografien und grafischen Elementen designed. Wenn ich für die beiden Bilder die erweiterte Lizenz erwerbe, darf der Kunde die Bilder bei sich im Hotel aufnehmen und dürfen die Bilder zu Marketingzwecken fotografiert werden?Dnake für eine Antwort!

Hallo in die Runde, gibt es die Möglichkeit bei einem Unternehmensprofil wo einige Profile angelegt sind, die Profile so  einzustellen dass sie nicht die Möglichkeit haben Stock Fotos zu ordern/lizenzieren? Sondern das dies nur ein bestimmt ausgewähltes Profil kaufen darf. Liebe GrüßeMarina 

My Adobe Stock yearly subscription ends December 17. I am still as of December 1 getting the message I will be charged a fee amounting to almost two month fees for ending it early. Do I have to end the subscription at exactly December 17 not to be charged the fee or when is it possible to end?

Hallo, vor Kurzem habe ich ein Bild erworben, dessen Kosten leider über unser finanzielles Budget hinausgehen. Daher möchte ich das Bild gerne zurückgeben. Könnten Sie mir bitte erklären, wie das Verfahren dafür abläuft? Wie kann ich die Liezensierung Rückgängig machen?

The month "Maj" is spelled wrongly in file #681737886It is almost impossible to see the error in the preview.Also: Will I get a new corrected file or a refund?Thanks 🙂

For the last few years, I've had access to Adobe Stock with my paid Creative Cloud account, and then suddenly over the weekend everything says "Free Trial" and I cannot download any images.Has Adobe just removed this feature from paid accounts without notice? Or did I just miss the memo?

Hello,I purchased 2 photos today and 2 of my 3 credits I have additionally to my 25 media/month plan have been taken from my account.Me and my team downloaded 6 photos theis month so I do not understand why those credits were taken.Both of those photos I downloaded today were STANDARD type, so they should have been in my plan and I struggle finding a contact to get my credits back.Is there a method to get in contact with somebody from Adobe? Preferrably in German. Thanks in advance

Hi... I just signed up to Photoshop, and included trial of Stock. I clicked the license of an image (#353876348) thinking I was going to be viewing the license details rather than purchase it and lose a credit. Is it possible to please undo this?   Thanks

I have an Adobe Stock account where I am charged $31.88 every month to receive 10 images a month. At the end of a year, I will have paid $382.56 (12 x $31.88) and will have 120 images in my library.But, if I don't want to pay a monthly fee, I would need to buy a credit pack instead. To get close to the 120 images a year I currently enjoy, I would need to buy either an 80 credit pack or 150 credit pack.Under this arrangement, 80 credits would cost $669.99 or 150 credits would cost $1,200.So my choice is to pay $382.56 (12 x $31.88) or pay a one-time fee of $1,200. What a deal! It sounds like something created by the United States Congress.EVERY other service I used in 2023 that charged my credit card each month has offered an opportunity to pay an annual fee for less money, like a 10% discount or two months free.I would even be okay with paying Adobe a one-time fee of $382.56 just to avoid being charged every month.But, apparrently, Adobe would rather pay credit card processing fee

Hi, I searched an image by google, and find one "https://stock.adobe.com/images/watercolor-illustration-colorful-boho-feather-easter-clip-art-tribal-round-frame-spring-easter-wreath-isolated-on-white-background/147246336" . Google images shows the preview and the link. When I click it adobe stock cannot find the page. When I check cache of this page it still exists. I need to download it.  How can I do this?