Questions

I found a video i like googleing it found itin 'Adobe Stock UK'  but not in the Adobe Stock USA Version?? What do I do. Here is the video animation. Would love it with no background to. Do I pay in UK???   don't have a 'stock account yet in either. Thank you! IHow do I buy this in USA??... https://stock.adobe.com/uk/video/quail-eggs-on-a-rotating-plate-seamless-loopable-4k-footage/312065249?as_campaign=ftmigration2&as_channel=dpcft&as_campclass=brand&as_source=ft_web&as_camptype=acquisition&as_audience=users&as_content=closure_asset-detail-page&asset_id=312065842 

I signed up to a free trial of Adobe stock and was immediately charged for a full month for £23.99!There must be something wrong as I see a few other posts with the same issue - I'd like a refund please and the free trial that I should have had? Live chat isn't very helpful as nobody is replying.

  Generative AI features are now available in Adobe Stock! Make designs faster and easier with generative AI-powered features. You can instantly create extraordinary images from a description and get an option to expand the image within Adobe Stock using generative AI.   Open Adobe Stock   Check out how to use Text-to-Image generation and Expand Image features:   Text to Image Generation   In the search bar, type in a description of the image you want to create and then click on the generate button, as shown below:     It will then show your generative AI images and some related stock images. You can further adjust your generative AI results by selecting an aspect ratio, content type, or styles as shown below.     You can click the refresh button to see more generated results. Press the back button to get your initial results.   Click the desired result for a larger view and download/licensing options:   Clicking on an asset opens a

I purchased 6 4k stock videos today yet the 7th could not be found to purchase. That video has disappeared.I downloaded a stock video preview and edited it into a sequence. Today I tried to purchase that video to complete my project and it had disappeared. How do I get to the database to find who authored the video to see if I could retrieve the clip?

I initially purchased Adobe Stock as a trial plan and continued my membership the next month. I did not choose a plan in Adobe Stock in any way. I have a Creavetive Cloud account and I already purchased my plan there annually. I just want to cancel my Adobe Stock membership. Can someone tell me how I can do it

What does this alert mean to me since I've already licensed, downloaded and used on print material? Will it cause copyright issues in the future? File #679720908

Hi, I would like to know if I need to add extra licences to videos that have an extended/standard licence to use them in Digital out of home, TV & social media for 9 week period?thanks Wanda

Hello,    Due to a manager account issue on renewal license, I had to switch to another contract but I'm losing all my license history on adobe stock.   License that I paid.... I transfered the cloud assets to the new and how you can see in the attachment there's the license.... But if I try to download again that image ID from Stock I can't....   In the attachment you can see my previous VIP details   It's not accetable to lose this amount of stock that I already paid!   Best Francesco   [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

Gostaria de expressar minha profunda insatisfação com a qualidade das imagens fornecidas pela Adobe Stock. Somos assinante dos aplicativos e banco de imagem e fiquei extremamente decepcionado com a baixa resolução e qualidade das mesmas. Além disso, percebi que algumas imagens foram geradas por inteligência artificial (IA), o que provavelmente explica a baixa qualidade das mesmas. Como um cliente da Adobe, esperava que as imagens adquiridas pela Adobe Stock atendessem aos padrões de qualidade que a empresa sempre ofereceu em seus produtos. Sendo assim, sugiro que a Adobe desenvolva um campo de pesquisa de imagens onde podemos selecionar ou não imagens IA. Isso permitiria que os usuários pesquisem por imagens com mais facilidade e rapidez, além de garantir que as imagens fornecidas pela plataforma atendam aos requisitos mínimos de resolução e qualidade. Como cliente, tenho o direito de esperar que as imagens que adquiro atendam às minhas expectativas em termos de qualidade e resolução.

So if my mebership ends for adobe stock does the liscence aggrements end for all the images that i ahve used or gained from adobe stock or does the liscnce aggrement go for as long as i want???

I accidentally licensed the HD version of asset #516349496, but I wanted the 4K version. I can't find anywere where to swap versions, the only option I have is "download again" buttom and thats it. I didn't even finish downloading the file, I had it cancelled. I tried contacting support but it said there was no one available and to try at another time. Is there a way to fix it? I still want the file I just need the 4K version.

After licensing an icon template on Adobe Stock, is it permissible to edit/modify icons?For example, I download an icon template of 'e-learning' but I need to modify some of the icons to fit my project deliverables. 

Recently received a free 10 stock images for your creative cloud team. GREAT! I say. No purchase required they say. GREAT! I try and go buy an image, and it costs $9.99. How do you actually redeemed the "Get 10 free Adobe Stock images for your team" offer?

I just downloaded an image and did not realize it was premium, over 200 credits! Please let me know how to get this refunded. 

I had 10 credits a month subscription.I recently upgrade to 750 plan credits.I used around 380 credits for the month and when i was charged for the month the credits from previous month dissappeard.I now have 750 credits and this 370 that left are gone.Are the credits active only for the month becasue when i have 10 they accumulate every month.Thanks

An employee purchased and downloaded several images that we do not want/need. Is there a way to get those credits refunded?

I am an individual user.Is it legal for me to use videos or photos from Adobe assets that I downloaded as an individual user on my company's website?

I'd like to purchase Storm and sunset. - Buy this stock photo and explore similar images at Adobe Stock | Adobe Stock but do not want to have to sign up to a plan or pay more than the cost of just the one single image. Is it possible to do this?  I realize there is an option to sign up to an annual plan whereby I can download 10 images for free, but I am guessing that there must be a catch because once I have passed over my payment details I am pretty well certain to keep getting charged each month.I mean what would be in it for Adobe if I were to sign up, download the image of my choice, only then to cancel my account? Always supposing I were to manage to download this image, would a standard license cover me for using this image on printed flyers of up to let's say 20,000, and/or on a website?

Dear Adobe-Community. I need your support with a specific request. Years ago, in June 2020 we downloaded and licenced the attached image from Adobe Stock. It was used in a Social Media Post which is still on the internet. Unfortunately we got an E-Mail claiming a Copyright Infringement of this image. While going through our licences on Adobe Stock I couldn't find the mentionned image anymore and it generally wasn't visible on Adobe Stock anymore, even if shown in Google Search (see attached screenshot). Therefore we can't find the needed licence reverse the fraud claim.  Thank you in advance for taking care of our request.

Tenho asssinatuta a mais de um ano do nada me cobraram R$124,00 por adobe Stock. Coo podem ver eu usei apenas 7 dias cancelei e removi a renovação automatica, e após meses me cobraram de forma indevida R$ 8 mais os R$124,00. Além de quando vou cancelar querem me cobrar R$198,40. Isso é ridiculo.

I accidentally purchased the wrong image. Would it be possible to refund 1 credit for #339089325? And I will delete the download. Thanks!   [moderator deleted attached original quality asset]

Hi there, its kinda crazy. I got 3 animations, that were labeled as "seamless loopable animation" , which turned out to be false. Now i noticed there is no option to report it to adobe and not even a way to return?Is that correct or am i just blind?Best regards

Hey bekomme Diese meldung: Eine Transaktion kann aus verschiedenen Gründen fehlschlagen. Überprüfe deine Zahlungsinformationen noch einmal und stelle sicher, dass sie korrekt eingegeben wurden. Wenn das Problem weiterhin besteht, musst du möglicherweise eine andere Zahlungsweise verwenden oder bei deiner Bank nachfragen. Ich versuche seit Wochen zu Zahlen, egal ob Keditkarte Paypal oder Bank es kommt immer diese Meldung. Wollte gerne noch Adobe Stock kaufen das geht aufgrund der Meldung auch nicht

Ive bought a design under extended license , am I ok to put it on a mug soley using that design for selling?

While searching for the appropriate image, I mistakenly clicked the license button instead of the preview button for 462788209 today. Despite my efforts to rectify it, I couldn't find a solution to revoke the license. I discovered numerous individuals who encountered similar issues. In my opinion, adding a secondary confirmation step for the license button could prevent such inadvertent actions. Regards,Juan