Questions

While scrolling through assets on my phone, an image was licensed without intent. It has not been downloaded as I have no use for the asset. Is there a way to reverse the licensing of an asset? This seemed like a glitch of some kind. As the license button was nowhere near my thumb and when I found the image I wanted I found out a purchase had just been made on something I didn't need. Have there been other reports of this kind of thing happening and is there a way to stop it from happening again? Info: Samsung S8 on Chrome Browser.  

Whenever i try to cancel my plan it says ''You'll be able to manage this plan shortly'' and i dont wanna get charged

I tried to save something to my library and it said I have to license the item. I thought it weird so (never having used Adobe Stock before) I clicked on license waiting for the next set of instructions. Nope. I just licensed the damn thing. I'm a bit annoyed and PO about this. [ Something like a "This action will substract x credit from your account. Are you sure you want to proceed?" would have really helped. ] What are my options?

I'm a Photoshop user trying to work with an Illustrator mock-up file for a brand identity kit. In photoshop you typically have a smart layer that says: put logo here. When you save the smart layer and go back to the original doc, the logo appears perfectly adjusted in all the different mock-up elements...Asset #448354365 is a good example of what I'm referring to. Am I going to find a similar procces in Illustrator or no? I don't have to drop the logo into every single little design itteration in here do I?I hope that makes sense... 

Twarita, I seem to be stuck in AI pergatory.  Can you help me with something.  I purchased the 5 credit package earlier today and now that I am trying to download and license a couple of the images it tells me that there is an error.  But I can't get any direction from the AI assistant on how to get around this  

Where can I find the original Fotolia purchase date? It was not imported correctly to Adobe stock.

hello,  i am at a loss. I have a full Adobe account and I want access to the included Adobe mockups. However it is saying I need to start a free trial. I already have an account and I don't know what to do. 

[abuse removed] Ich habe dieses Program nicht bewusst heruntergeladen. Es war ein Verkaufstrick und nun soll ich fast 200 € für eine Kündigung bezahlen? Ich habe nach Phoroshop gesucht und beim Buchungsvorgang war an irgendwelche Stelle ein Hacken, sodass ich dieses Program automatisch mitgekauft habe. Ohne, dass ich einmal das Program benutzt haben, müsste ich fast 40 Euro monatlich bezahlen und dazu noch fast 200 Euro für Kündigung.      [moderator deleted abuse in the subject and in the body text]

Hello, I could not login to Fotolia for Sync my Fotolia account. I did not receive any email for recovering my account password or login name. My registered email is [Moderator deleted private information. Please do not post private information like e-mails and phone numbers] and my login is jamespham65. Please kindly help me.

I just purchased 2 files from Stock (glowing Christmas bulbs) that indicated they had transparent backgrounds. The images are listed as Illustrator and .png.When I use them in Illustrator or try to place them in Word, the background shoes with the little gray squares and is not transparent at all.What am I missing?!?Does anybody know of any Stock images that are of a strand of old fashioned Christmas lights that are glowing?Any suggstions would be greatly appreciated!Thank you.

witam czy posiadając subskrypcje adobe stock mogę użyć zdjęć z tej strony do wykorzystywania ich jako nadruk na bluzach koszlkach itp. przy czym czy mogę sprzedawać takie rzeczy z nadrukami z adobe stock

I have unexplained charges from Adobe Stock with the code 044-207-3650 and I have no idea where they came from?! The phone numbers to contact Adobe are available and other the FAQ's don't help! If you could please contact me as soon as possible please so I can understand where these charges are from. Thank you

Over the past couple of days I've purchased several files that state they have a Transparent background.  When I open them in photoshop they have the grey grid under the image, and there is no way to remove this in PS.  This has not been the case for most of of the other images I've downloaded with transparent background (even images downloaded in Illustrator format).  Specifically images 226845351, 300217158, and 300217201.  Is there a way to fix this without an illustrator licence.  If not I'm very concerned with how these files are labeled and would like credits posted to my account.   

I would like to license an image on behalf of a customer. Can I somehow assign the license to this customer or company or purchase the license for the company? How can I transfer the licence?

Hi! It's my first time using adobe stock and although I purchased my license, the website denies my request whenever I try to download something. I don't know what to do and I'm hoping for any advice or support 😞

Hello, I downloaded a Comic Photo Effect Mockup (image below) and when I drag the photo I want to use into the layer that's labeled [YOUR IMAGE HERE], the image looks the same. I've messed around with hiding the layers and moved the image between each layer and nothing is changing.   

Bonjour, Je ne comprends pas pourquoi un essai gratuit que j'ai resilié avant les 30 jours m'a tout de même été facturé. De plus, la formule s'est "réinscrite" dans mon compte, je dois payer tous les mois et si je veux résilier je dois des frais d'anticipation un montant qui s'élève à 59,94 euros.... Pas cool du tout pour un étudiante qui ne dispose pas de beaucoup de moyen financier... Quelqu'un peut m'aider ? Qui dois-je contacter ? Merci d'avanceCarla

Bonjour je n'ai pas acheter de photos depuis l'année 2020 et j'ai un abonnement a 10 images par mois? Depuis trois ans je devrais avoir 330 credits hors je vois que je n'ai que 120 credits. Pourriez vous me donner la raison

Hi 🙂 I've updated my plan from 40credits to 750credits/month for get more resources with extended license. My trouble is that they costed 32credits before the update and now cost 180credits. Can anybody help me? thank you!

Hola, buenas tardes, tengo un problema y es que llevo semanas intentando cancelar la suscripcion de adobe stock, pero desde el día uno me quiere cobrar una tasa de cancelacion la cual se me hace injusto, ya que lei que si la cancelabas desde antes de los 15 días no se me iba cobrar y ahora se me quiere coibrar si o si la tasa de cancelación, aparte no me puedo comunicar con ADOBE por que su telefono no sirve y su asistente virtual no me da información de ellos. 

Hi, I would like to purchase an Adobe Stock photo in the "Extended License" so that a Record Label can use it for a Digital Music Cover. It says that you have "Unlimited web, social, email and mobile access with it." My client is concerned that there is some limit to the photos after all. Does anyone have experience with this or can give me an Adobe contact way to inquire there directly ...? Thanks in advance - Sven

I don't know why I can't download the assets from Adobe Stock.I deleted the history and signed in/out but it didn't work.Does anyone know how to fix this problem?

I am downloading stock images but a few of the files downloaded are blank. I've repeated download but still happens, please what do I do? 

We create industry-specific learning content at a Non-For Profit National Association.Could we use the assets  "Editorial Use Only" for an eLearning that we sell to our members?

I accidentally purchased an Adobe Stock subscription during an attempt to buy a a subscription for photoshop and different applications. When I noticed the charges months later, I am not sure what to do or how to cancel the subscription and get a refund. This seems implausible and is incredibly frustrating. I've now paid $30/month for 4 months on an annual plan for something that I have no clue what it is, I have never used adobe stock and do not plan to. Help?