Questions

I downloaded a grid template that showed videos being used but after downloading the mogrt on Premiere it doesn't work that way. The grid only allows you to use still pictures. This is the 5th or 6th time I've licensed these templates that don't do what's displayed in the preview.  I'm spending a lot of money on these features each month and it's becoming useless. Even more ridiculous is how you have to find help to address these issues with Adobe.  People pay too much to go on an odyssey on Adobe to find help. 

i recently downloaded two templates and the interiors are basically the same. The previews are different. I want to return one of them How or who do I contact for support? the two templates are AdobeStock_442548404.indt and AdobeStock_576133924.indt

How do I make a complaint? I am sick of trying to communicate via the chat box. Umesh, Saba and Yamini....all just ended the chat without warning.....I have explained myself 3 TIMES and not one of them helped.What is going on with Adobe? I expected professionalism at the very least.

Bonjour,Alors que je faisais une recherche dans Adoble Stock, j'ai cliqué par erreur sur l'achat de licence en bas à droite de la photo et comme il n'y a aucune étape de confirmation (ce que je trouve très mal fait), mon achat a été validé. Cela fait 3 fois fois que ça m'arrive en peu de temps. Est-il possible d'annuler ces achats ? Je m'engage bien évidemment à supprimer ces téléchargements de mon ordinateur. - 23/06/2023 : licence #608103930 - 24/06/2023 : licence #546829629 - 02/05/2023 : licence #473919942   Merci d'avance pour votre aide

Hi. I purchased a stock image (File type AI/EPS and JPEG) and there are two of the same image. One has black background and one has white background. I am trying to make a transparent background for it in either AI or Photoshop. I cannot figure out how to do it. I worked on this for hours and watched tons of tutorials yet nothing is working. The image # is 393814098. I would appreciate any help you could give me. Thank you, Penne   [Moderator deleted the attached original asset. Please do not post originals here.] [Moderator locked this. Duplicate. https://community.adobe.com/t5/stock-discussions/looking-for-this-image-but-with-a-transparent-background/td-p/13907365]

Hello,I hope I can get some help; I bought an image by mistake on the web while learning Stock,Asset ID: 564847246Sorry for the mistake.Thanks. 

Tried to click for preview and accidentially hit the license button.asset_id=465123370

Hello,I hope you can help me, I bought an image by mistake on the web,#39742702Sorry for the mistake. You can check that I have not downloaded it.Thanks.

Hi, I accientally licensed an image instead of downloading a preview. Is there any way to undo this please?

While searching through Adobe photos, I accidentally clicked and licensed I photo I only wanted a preview of. How can I unlicense it? Image # 607477460

Hallo! 1. Wir möchten gern als Stadtverwaltung einen Account anlegen, ohne dass jemand sich mit seinen privaten Daten anmelden muss. Geht das? Bei Anmeldung wird ja immer Vor- und Nachname abgefragt - oder kann ich hier einfach Vorname "Stadt" und Nachname "Name der Verwaltung" angeben? 2. Außerdem möchten wir kein Unternehmenskonto mit Abo abschließen sondern lieber - wenn möglich als Team von 2-3 Mitarbeitern (zur Not aber auch mit einem Mitarbeiter) - kostenlose Bilder verwenden oder Bilder über Credit-Packs erwerben (wir benötigen nur wenig Bilder). Ist das so möglich? Und wenn ja, wo und wie richtet man diesen Team-Account ein? Vielen Dank für Ihre Hilfe!Michaela

While I was looking for photos to advertise an event that would feature an Indigenous perspective, I was shocked to see so many blatantly culturally appropriative images on Adobe Stock. How can Adobe allow people to upload white people wearing headdresses, wearing face paint, and masquerading in skimpy “costumes” on its site? It’s 2021, I thought we were way past such problematic behavior.  I would hope that Adobe would review and audit images and remove these culturally insensitive and appropriative photos. How can I get them to take this issue seriously?

I am using Premier Rush following is the problem:( 2.9.0 on windows)   1) When I try to download motion graphic template which are free it says " an error occurred during downloard from Adobe Stock server.".    2) My company has full subscription for adobe stock , I go and download the template (Licenced) , I then add in the Premier Pro, but I get a prompt, " Premier Feature Added" there is a Star at the top on the template. It wants me to upgrade to Premier Pro....     

Hi. Wondering what`s the correct way to credit images from Adobe Stock on our webpage? We have news stories, blogs and info pages usually. From what i can see they want to use the person/company. stock.adobe.com or what other stuff that is written in Adobe Stock for that image as photocredit. But what if we put together 2-3 stock photos to create a brand new image? Do we have to credit all the people that took the original ones or can we just write our company/stock.adobe.com or someting like that? 

I am unable to download images from my Adobe Stock account as of a few hours ago, which it was working fine with no problems this morning. I can re-download previously downloaded files that are in My Library, however, any new downloads do not do anything. The blue button just sort of flashes and no files actually download or save to the library.  I have gone through multiple forums and troubleshooting steps including cleared all cache and browser history, checked all my cookie settings, security and browser settings and extensions, reset computer, updated computer software, logged in and out, attempted to log in on a completely different device, and still having the same issue. Another worker logged in under a different account and is also experiencing the same issues. Considering there are posts related to this issue from May which took a few days to get resolved .https://community.adobe.com/t5/stock-discussions/cannot-download-adobe-stock-for-more-than-24-hours/..

This is not the first time that I download an image offered in AI/EPS but in reality is a jpeg.  Really annoyed. It was obviously created in Illustrator but is not editable as a vector graphic, therefore useless. Adobe should not allow this, author should specify in which format this image will download, not how it was created.  Waste of my time and money. Can we please tighten up these rules? I'm attaching the latest image which this happened.    [Moderator moved the thread to the correct forum]

Wondering, can someone from the copany I work for, that has their headquarters in Canada, use an adobe stock image that was downloaded by a licensed user located in the USA headquarter?

I was recently searching for fun plastic toys on Adobe stock and ended up with a number of adult toys in my results. This is beyond embarassing and innapropriate in a workplace enviroment if someone were to see my screen. I really hope Adobe can do something about it. 

Where do I report a photo that is suspicious?  The photo does not fit the content searched or ther description. The image is handwritten "help"  

Unless I missed it - there doesn't seem to be a way to filter search results by usage rights.  It's frustrating to find a clip I like and then find out it's internal use only.  Does that exist?

Buenas tardes: Me preguntaba si una vez generada una factura es posible actualizar la dirección fiscal. Las últimas dos facturas de mi suscripción tienen una dirección antigua, el error ha sido mio de no actualizar antes los datos, pero me gustaría saber si es posible editar las facturas (en específico la de mayo y junio). Gracias.

Hello, I am very confused at everything, I managed to have found my self in a contract for Adobe STock - I have no idea what this is and I think I signed up when I had a free trial of creative cloud some months ago - I cancelled everything and thought that would include stock.I have never received receipts or conformation of stock subscription emails from Adobe and last month I noticed that I was being charged money by Adobe each month - I have now spent the past month trying to understand what is going on by chatting to Adobe advisors on the chat function on this site - tonight I have spent roughly 4 hours - with not many responses and all I am told is there is a cancellation fee.  I don't know what Stock is - I'm sure its wonderful for the people who use it - but I want to cancel and I want. Refund - I have no idea what it is and I will not have any use for it. It would be helpful if there was a clear way of understanding how to get some support on here as well. I'm no

I signed up for ADOBE STOCK TRIAL but I almost never had access. today i received the payment invoice sent to my mail. i want to cancel and refund the transaction but i received a fee of US$164.95 . amount is too big. Can someone help me with this problem?

The issue is I have over 1,000 credits in Adobe Stock, however when I select a video file to download it says I have to buy it and that I have insufficient credits. Are there different types of credits?

Guten Tag, ich möchten meinem Account ein weiteres Lizenzprofil hinzufügen. Aktuell habe ich mein Persönliches und ein Firmenprofil. Es soll eine weiteres Firmenprofil hinzugefügt werden. Wie ist das möglich? Danke im Voraus!