Questions

Just a couple days ago I had well over 200 credits and could use them to download SBSAR files at the Stock & Marketplace through Creative Cloud Desktop app on Windows 10. Whenever I try to download an asset that's not marked as free, the loading bar very slowly fills up for over 20 minutes, then nothing happenes. THe file is however being marked as "licensed". I've restarted my machine multiple times, the CC app is up to date and so are all of the apps I use. I've had a continuus subscription for well over two years, this is outrageous. And please DON'T link me to your FAQ, it's useless. There's clearly an issue with my account on your part. For once I want to hear from an actual human being that'll fix this issue.

I just downloaded a vector graphic that looked good on Adobe Stock but after download, it was really bad quality. I can't use this. FILE #:  141019696 I would like to get my credit back.Barbara  

Am I allowed, with a standard license, to use for free any Adobe Stock's preview images as references for drawings/paintings that would eventually be used as portfolio material, to be published online or even to sell? If so, are there any differences in using them, for example, as a reference to a pose or a texture, or to draw/paint the whole image? Or do I need to buy a license?

I downloaded this human chromosome animation (https://stock.adobe.com/.../computer-generated.../120625499) during a 30-day free trial and used it as the banner image on a Google Site I created for a friend. I canceled my plan before the 30 days was up, so I paid nothing for the download. But now that my friend's website is published, does she need to pay a fee for having this animation on her website? If so, where/how would we make this payment?These are the listed costs (if I had not downloaded using free trial) HD 1920 x 1080 px (US$79.99) (Licensed) 4K 3840 x 2160 px (US$199.99)

Hello there, I would like to have a confirmation from experts/adobe support that the images7Illustration whit standard license can be modified and used to create book covers that are sold on Amazon in kindle (digital) version and the paperback printed version Thanks to all who will help on this 

Hi all,  I have been very silly and started a free trial for adobe stock for university and for some reason have been paying for the last 4 months £47.99! I am only a student and I had no idea I was being charged for so long. I don't know how. I have over 100 credits. Is there a way I can get this refunded? I am very low on income. Please help me. 

I`m paying for Stock but I NEVER hired it.Im been receiving on the last 3 months charge from this app. I`ve just canceled the card where it was charged and canceled that plan. I would like to ask for refund of these 3 months charges.     

Hello! Can someone help me with this error please? I have tried everything. All kind of browser, incognito mode, reset my computer. After two days a still can't buy a standard licence because of that error.

User Isidro is uploading low-quality assets. Coincidentally also ai-generative content. Examples:590722216 - "USA" flag has incorrect number of stars and stripes on it. 588682760 - Another "USA" flag with the incorrect number of stars and stripes on itNot that I think someone couldn't upload assets of USA flags that are stylized with less or more stars and stripes - but these are presenting as photographs with real/correct USA flags and someone could easily license them on accident before realizing it. There's also a bunch of images with anatomy that are clearly ai-generated, but I didn't want to report those because technically they could have used models with birth defects such as polydactyly and symbrachydactyly (although these assets are clearly results of low-quality ai-generative renders).

Does anyone know which licence you'd need to use a stock photo as a 'background' or context for a product image?  I'd like to use a stock photo of a picture frame and greeting card as a mock up of what my posters/cards would look like 'in real life', i.e. framed on a wall, etc.  The stock image would not form any part of the product at all; posters are sold unframed and greeting cards are just cards with my own designs on them.  The stock images are only used on either my website or possibly somewhere like etsy/instagram, and again, the image itself wouldn't be used in the product being sold.Would this need an enhanced licence, or does the standard licence cover it?Many thanks for your help, and sorry if this is repeating lots of other questions asked before!

Hi! We are planning to make an educational product - a kids book - that will be sold by and NGO and the money will be used for its charity activities with mothers and children. The writer is providing the story for free. The publisher will publish the book for free. The illustrations need to be for free as well. Is adobe stock standard license an option in this case?Thank you!

Hey, My Mac is not working at the moment. I have licenced the files that are both avaialable in JPEG and Vector formats (AI/EPS/SVG), but when I press on download - it automatically downlads .AI only...How do I get EPS? Please help me! 

Dear Adobe Team, I accidentally licensed an Enhanced image. Please remove and retore plan credits. Image #385761560

So these short videos can only be used as a background video? If I want to showcase a product, this has to be done in another app? Can one incorporate your own product/products with these clips?

Hello, I would really appreciate any help. I'm trying to download an image from Adobe Stock but keep receiving this error: I have sufficient credit available.  I've checked in 'License History' and it's not showing there. I've tried logging out and back in again - as well as using an incognito window (I've even turned my computer off and on again. Twice). I've tried downloading a different image.   But the problem persists. What do I do? [moderator cured topics]

Hallöchen, ich verfasse im Auftrag und kommerziell Lehrhefte für ein Fernlehrinstitut. Kann ich mit der Adobe Standard Lizenz lizenzierte Bilder nutzen, unter dem Aspekt, dass die Weitergabe des Materials an einen Kunde, also das Fernlehrinstitut erlaubt ist? Das Institut gibt dann die Lehrhefte widerum kommerziell an Studierende weiter (nicht über 5000.000). Kann ich die Fotos trotzdem nutzen? Sie sind nicht der Hauptbestandteil der BVeröffentlichung, sie werden zum Teil dem Text beigefügt oder für Grafiken verändert und mit Quellenangaben hinterlegt.Gilt das Fernlehrinstitut als mein Kunde und darf das Lehrheft/mit Bildern von meinem Kunden weiterverkauft werden? Ich hoffe, jemand kennt sich damit aus ;O) LGTina

i have a 750 credit licence plan per month and this month 481 credit licenc i have uses and 78 credit left so 190 credit are missing in my account pls help me 

I'd like to cancel my Stock abo. But everytime I try to, there's no "Next" Button. I can't finish the cancellation. Does anybody know how I fix this problem? 

Ok so I have been looking thru the stocks,unreal how many trash ai.generated images are here but besides that and that my eyes hurt I found out its a place for thiefs and fraudulent graphic designers (if you can call them that ) It seems they say all uploads are verified for quality and stuff so please explain to me this :https://stock.adobe.com/ro/images/female-cat-lovers-who-are-always-invited-everywhere-suitable-for-designing-t-shirts-posters-stickers-and-others/541694543?prev_url=detail   This are not his designs ,he did not own them and you can clearly see what horror show is in there Why in the name of the Illustration Gods is Adobe allowing this and even Ai.generated images ? and again I ask :What the hell is going on here ,is this the future of Adobe Stocks and stocks in general ? Supporting this type of actions ? Need to know if so I will go to pirate your suite then ,it seems adobe stock is no different from a pirate in the bay Thanks for reading my post&n

Hi, I've notieced, that there is a lot of AI images. And when I'm looking for pictures in the field of medicine, anatomy, pictures made by AI pop up, which have nothing to do with reality. The prompt is written badly, carelessly, too general and you can see that the person who uploaded such images to stock has little experience in this matter. The prompt depends on the writer. Since these pictures do not reflect the actual anatomy, they show a deformed, untrue image, then they should be separated from the rest. AI should have its own filter in the search filters so that these images can be separated from more reliable and real ones.

Hello,I tried to sign up for a free trial, but Adobe wouldn't accept my Card.I am using a virtual card, could that be the reason why they did not accept it?Could that be the reason, that I do not have enough money on my account and they charge some money in order to verify if the card is legit?

Hello, I would like to use the free trial option and but I am unable to do so with my virtual or my real card.The error is payment could not be processed.I see Adobe charging my card for 0 cents and then nothing happens and it keeps giving me this error.There seems to be no way to communicate with them so I am posting it here. Thx in advance

Whlie I use -ai -generated in my search, A LOT of ai images slip through the cracks. This will serve as my reporting list thread. [Would be easier to to report a user's portfolio as I come across it.] While I have no problem with ai images, untagged AI images are disrupting workflow when I specifically want to weed them out. dreamyart: 100 pages of ai images not tagged as aiSearched "elderly happy black -ai" and got an image of messed up one eyed halloween pumpkins. rodrigo: about 16 pages of mistagged imagesSearched "elderly happy isolated -ai" and got a bunny wearing sunglasses... Karrrtinki: Several pages of ai generated portarats not taggedDefinately can see its ai generated by this nightmare lady. InputUX: untagged images and portrails of people with messed up limbs, clothing, extra fingersFor the most part I don't care about the dancing hedgehog (the dinos are messed up tho) but it all needs to be tagged correctly along with quality control. @Contributor1

Hi all, My first time posting for help here. I was looking at the image below in the Stock library yesterday (4/24/23) and was going to purchase a license for it, but I went back to check today and am seeing a 404 not found page. What happened to make it disappear from the search? How can I contact Adobe and still purchase the license? The URL it was at is below in case I can still access the image and purchase the license. https://stock.adobe.com/images/digital-painting-of-a-lonely-wooden-fishing-boat-lost-at-sea-in-storm-isolated-boat-with-strong-large-waves-surrounding-it-in-a-seascape-artwork-harsh-nature-and-stormy-ocean-with-an-empty-boat/545183399?as_campaign=ftmigration2&as_channel=dpcft&as_campclass=brand&as_source=ft_web&as_camptype=acquisition&as_audience=users&as_content=closure_asset-detail-page) Any advice or help would be greatly appreciated!

Hi all,just wondering : Lately, any image (and I mean ANY image) I choose, I get a license fee for 69€ instead of the regular 1 credit. Is this normal?How come I don't have any possibility to get images for one credit like it's almost always been?Am I so unlucky, I only choose the expensive ones? or rather, do I have such good taste that I only choose the good ones?OR does the system notice my recurrent credit purchases and actually try to force me into a monthlee fee program?