Questions

I subscribed to a free 30-day Stock trial on 7th March 2023. Since then I haven't been able to cancel it. I subscribed to it using the personal profile of the account which is also used by my company for the Cloud subscription. BUT - I PERSONALLY signed up for it using my PERSONAL debit card, believing I will have full control of the subscription. Now, when I wanted to cancel it, this option just doesn't show up, I only have a list of Cloud applications and the information that I have to contact my company admin to do anything about it and no option to contact a real person about it. I've replied to emails I got from Adobe and of course, they are no-reply addresses.I strongly urge you to cancel my subscription and address this issue in your services. This should be looked into by the consumer protection office, as it the "free cancellation" is a misleading term and the lack of option to cancel a subscription is illegal in Poland, where the purchase was made.It is also infuriating that

User "opificium" is uploading ai-generative content without properly labeling it. Some examples:572051119572051073

User "Caiden" is uploading untagged ai content. Some examples:539591907539591936539591863

User "Mirza" is uploading ai-generative content and not properly tagging them. The whole account seems to be untagged ai content, but these ones in particular are more obviously ai-generated:575225335569430212575015127

I downloaded a stock item using the last of my credits from a free trial.The file was so compressed as to make it unuseable.Does anyone know how to contact support to resolve this.I spent about 20 minutes going round in circles on the support pages, the tempting "chat to a real person" link at the bottom of this page:here:   https://helpx.adobe.com/uk/contact/what-contact-options.htmljust takes you back to the help page I started on.https://helpx.adobe.com/uk/contact.htmlThe item in question was this:AdobeStock_576705931Which understandably is demanding in terms of bandwidth - but I thought Adobe would appreciate that.

How can I view a full-size photo?You can change the proportions of the photo on the website - but you can't open the image in the original resolution!

Hello! Recently, I cancelled my previous plan because I moved to another country and now I want to re-subscribe from new location (US -> UK), but cannout subscribe because of this error:We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service.

This is regarding file name AdobeStock_100522028. I have tried to open it in Photoshop and Illustrator and it is small and pixelated. It can't be used in any form or fashion for today's content creation. I'm looking to get a refund on this item. Thanks you!

hola llevo meses sin poder acceder con servicio al cliente y me estan cobrando 30 dolares en una cuenta fantasma, llevo tratando de contactar de todo tipo de maneras, estos ultimos 4 meses, 30 dolares cada mes, ya cancele tarjeta pero aun sigue. Y me manda este correo de una cuenta si existente, al tratar de cancelarlo me sale que no tengo ningun plan activado.. el servicio al cliente no sirve. LLamar por telefono no es opcion y en twitter no me responden.. Y quiero mi dinero de vuelta 

User: Aleksey has a ton of images uploaded that aren't tagged as AI-generated. The whole account seems to be AI-generated images, and at best some of the images are labeled "digital generated art". Example 1 563635151Example 2 566232412Example 3 564404037 Please for the sanity of everyone using Adobe Stock give us a tool to report users/contributions directly from the contributor's page or the stock entry itself.

Melinda Nagy has uploaded a ton of un-tagged AI generative images. Here are a few examples:579163679579163672578066681578066677 

im trying to sell some images on adobe stock but moderator hasn't accepted them in 16 days, how long i have to wait

We have an Adobe Stock plan for a user, it has never been used. He is getting a message of zero assets available.  

I keep getting "An error occurred. Please try again" message when I click the "Cancel plan" or "Manage plan" buttons.  I need to cancel the free trial in the next few days before I am charged.  Is there another way to cancel?

Hey, ich habe folgendes Problem: Bei einer Stockvideo Bestellung war eigentlich eine Ust.-ID hinterlegt aber abgerechnet wurde mit MwSt. Im Bestellprozess hatte ich inkl. MwSt angezeigt bekommen.Jetzt habe ich eine Differenz in der Rechnung und der eigentlichen Abbuchung. Infos dazu habe ich im Internet nicht gefunden. <-- Ich kann doch nicht der Einzige sein, dem das passiert ist? Um den Bestellprozess zu analysieren und wie das dazu kommen konnte, hatte ich bei einem willkürlichem Video auf die selbe Bestellübersicht gehofft, wie es bei der ersten Bestellung der Fall war. Das hatte nun leider dazu geführt, dass ein Stockvideo bestellt wurde, welches ich gar nicht bestellen wollte. Dass möchte ich nun Rückerstatten lassen, da es ein Fehlkauf war. Ich versuchte Adobe direkt zu kontaktieren (wie auch beim Rechnungsproblem) aber vergebens lande ich immer auf der https://helpx.adobe.com/de/contact.html Seite und bringt mich überhaupt nicht weiter.   Ich bitte um eine Lös

I often have images (illustrations) rejected because of allegedly "identical images". Last: I have uploaded 2 image series (theme: calendar). Once in English, this was all accepted. Later in another language. Here parts were not accepted because of allegedly "identical images". This I can not understand. Has anyone had this before or can someone explain to me the reason for this.

I like many others saw the free trial of adobe stock and figured that I would give it a go to get a few assests to use for some of my university assignments.. I probably used it about twice in my 3-4 months of accidentally paying 40$ AUD a month for the "product". I finally saw the 40$ coming out of my account and realised something wasn't right, so I hopped onto my adobe account to try to cancel my "subscription" only to find that not only do they purposely make it hard to cancel, they also expect a 200$ cancellation fee.... So unbenounced to me when I accepted the "free trial" it was an ANNUAL CONTRACT! I had absolutely no clue it was an annual contract that I was signing up for at the time and it seems that countless other people have had the same issue. I think that's plenty of evidence to show that Adobe needs to step up, take some responsibility for this absolute mess and stop scamming people. Who would even think that a "subscription service free trial" would be a lock-in contra

I'm hoping that @Contributor1 can refer this account to the Moderation Team. All assets appear to be Generative AI, and none had the correct titles or keywords for such assets, even going so far to describe some of the assets as "photographs".    https://stock.adobe.com/uk/search?creator_id=203318412&filters%5Bcontent_type%3Aphoto%5D=1&filters%5Bcontent_type%3Aillustration%5D=1&filters%5Bcontent_type%3Azip_vector%5D=1&filters%5Bcontent_type%3Avideo%5D=1&filters%5Bcontent_type%3Atemplate%5D=1&filters%5Bcontent_type%3A3d%5D=1&filters%5Bcontent_type%3Aaudio%5D=0&filters%5Binclude_stock_enterprise%5D=0&filters%5Bis_editorial%5D=0&filters%5Bfetch_excluded_assets%5D=1&filters%5Bcontent_type%3Aimage%5D=1&order=relevance&safe_search=1&limit=100&search_page=1&search_type=visual-search-drag&native_visual_search=&similar_content_id=581784392&model_id=&serie_id=&find_similar_by=all&k=&pr

I think it would be great if the Adobe Stock software tracked all of the image previews that are downloaded and provide a HISTORY of all the downloads with links to those images. This works if you forget to add your images to a library so it's easy to go back to them. We often add preview images to web designs and then once they are approved, we replace those images with the paid versions which means we have to download images twice. Huge pain. Now imagine you have to track down which images based on the number on the file. LAME. If there was a preview HISTORY, then we could get right to the images we download and begin licensing them.

Can one use the free license Adobe Stock Video to create YouTube content? Such as YouTube Shorts?   Could you kindly clarify? Thank you.

Hi, I'm writing a nonfiction book, which will include a couple of editorial use only images. The guide says "All uses must include the credit line shown on the site and contained in the IPTC credit line field of the file, for example “Agency Name/Contributor Name – stock.adobe.com”.I am not tech savvy- there is no 'credit line' listed when I look at my download history- I just see the asset ID and the author's name. I can't find a "credit line" in an "IPTC" field. Lines about metadata make no sense to me. How do I correctly credit an image that is for editorial use only? Thankyou in advance for any help. 

Hi. I apologize in advance for my English but I'm Italian.I used a 7-day trial, still current, of adobe premiere pro and adobe stock to try and create audio-video content. But I realized that it is too difficult to use it for me. By mistake, looking for some content on adobe stock, ignoring that it was linked to my payment method, I click on a video content and the purchase starts by mistake. Now since I don't know how to use the content, I kindly ask if a refund was possible, also since it's not a few euros. Waiting for your kind reply, greetings.https://stock.adobe.com/it/search/video?k=inquinamento+petrolio+animali&search_type=recentsearch&asset_id=582679588   [moderator corrected HTML errors; when copy/pasting, you should make sure to copy only the text, not the formatting too]    

The way Illustrator templates for infographics are offered on Adobe Stock is an absolute waste of money and time. Because...1. All text will be converted to a path. So you will have to add your own font and replace all of the text (and placement) on the art board.2. The Layers will almost certainly be unorganized. So you will have to spend time figuring out how things were grouped together.3. Adding to the template, like an additional topic, will be very time consuming. So you will have to dig through the laters to find what you need to copy.4. Any person capable of quickly modifying the template, would never buy the template in the first place. An experienced Illustrator user would simply create their own from scratch after looking at something they like. Selling Illustrator templates for infographics is very misleading here. Because you don't really know what you are getting until you license it. At best I will copy elements out of the tempate for use in other products. Very fru

Hallo liebe Community, ich habe eine Frage zu den offiziellen Nutzung Bedingungen:https://wwwimages2.adobe.com/content/dam/acom/de/legal/servicetou/Adobe_Stock_Additional_Terms_de_DE... Ich hatte mich vor Migration von Adobe Stock zu Fotolia (dachte ich) gut informiert, ob man die Stock Fotos auch mit kommerziellem Hintergrund nutzen kann, mit einer Standard Lizenz. Nun lese ich in den oben verlinkten Terms in "3.1 (a)(ii)" eine freigegebene Nutzung für "persönlich und nicht kommerzielle Nutzung bis zu...". Wieso steht dort explizit (und nur) "nicht kommerziell"? Unter "3.1 (a)(i)" steht hingegen, für Werbe-, Marketing-, Verkaufsförderungs- …", das klingt mit sehr stark nach kommerziellen Hintergrund. Vor allem, da sogar Verkaufsförderung erwähnt ist, gehe ich stark davon aus, dass nicht nur ehrenamtliche Projekte gemeint sind. Aber dennoch verstehe ich dann nicht Punkt "3.1 (a)(ii)", welcher eben explizit 

I am aware that you will lose any unused images licenses if you cancel your subscription. But what if you want to keep your subscription but change the plan? Specifically I want to go from the 40 images/month plan to the 10 images/ month plan. Do I still lose the unused images from my original 40 images/month plan?