Questions

We have been Adobe customers for years and I have never had issues until recently. We are making a calendar (no images just text) and when we go download as a PNG it downloads to 90% and then never completes. Have tried making a duplicate, clearing cache, logging out and logging back in, and nothing seems to work. Am I going to have to restart completely with a different company, because this is getting ridiculous? I am obviously annoyed because we have NEVER had any issues until recently and it is effecting our business.

Cannot create files; for three weeks keep getting msg: "Something went wrong - please wait, we'll connect you when it's fixed." Further, there is a message at the bottom that says, “You’re currently offline, so you may not see the latest changes” - even though I am definitely online and connected to the internet. I wait, and nothing changes, the message remains until I close out. Please help!

after a hiatus, our marketing team has returned to Adobe Express. Is it true that you can no longer store .express files locally? If so, this is ridiculous. We have a very complex production workflow related to various needs that are quite common with posting to different social media networks with different production profiles. It's a game changer and will have us looking elsewhere.  

I'm writing to express my significant disappointment regarding recent changes to my Photography Plan. I've been a loyal Adobe Photography Plan subscriber since Lightroom 3.I was very enthusiastic when Spark Post (and its accompanying tools) were introduced.As a leader of a photography club with 700 members, I actively encouraged its use among our community.When Spark was replaced by Adobe Express, I understood the transition.Crucially, up until my most recent Photography Plan renewal, I had access to the premium version of Adobe Express. Now, this access has been cut without any explanation.What's more, the version I currently have access to doesn't even allow me to save images anymore—only publish them.This change makes it incredibly difficult to advocate for Adobe Express over alternatives like Canva within my community.It's frustrating to see constant Adobe advertising across all social media platforms, more than ever before, while core functionality is being removed from loyal cust

Grouping items was a simple way to move several components around simultaneously, making it easy to align, move, etc. This strange new grouping function has removed that convenience entirely. Now when you click on something that is grouped, it assumes that you're trying to click on a single component, and then you have to click a new icon that indicates you're selecting the entire "group". Genuine question, what is this purpose? Why would you need a grouped object to act as a bunch of single objects, if that's how they act by default *before* you group them? Maybe I just group too many things and find use in the feature more than most - but this has made the program incredibly difficult to use for me as now simply moving a grouped object is 3 clicks instead of one like it used to be. The image below shows the new icon in question that appears when you click on something that is a part of a group. 

I have flagged this as an issue before but as the one who builds all the templates, when I test using it as a template. This version automatically saves itself into the shared template folder with everyone else to see my “untitled test files”. How do I change this location to save in My Stuff only?

Bonjour, j'ai fait un simple montage vidéo, et je rencontre un bug lors du téléchargement, il y a un élément qui ne se charge pas et qui n'apparaît pas dans la vidéo téléchargée. Est-ce que quelqu'un a déjà eu ce problème, ça fait des heures que je suis coincée dessus ?

Why Adobe express has such difficult to navigate structure for organizing stuff ? Projects, Libraries, Brands and then keeps flaring warning to move templates to Project, if not then by xyz date it will no longer be usable. What is Adobe trying to do here ? Make product and workflow more complicated ?? Adding fonts to a library is such a painful task, half of the time it does not sync or Adobe Fonts is not able to find my library. A very terribly designed product imho. 

I accidently uploaded 100+ images under files in 'your stuff' to create a project. Does anyone know how to select all and bulk delete, I dont see that option. Please dont tell me I have select them one by one and hit delete and then hit confirm :'( 

Having issues with auto-generated captions in Adobe Express it's randomly jumping position. A single line shifts higher or lower despite consistent settings . The caption tool fails to maintain uniform alignment for all generated text blocks.

Bonjour à toutes et tous,  J’aimerais savoir si des personnes rencontrent le même bug que moi. Sur l’interface “Animer un personnage”, il m’est impossible de charger un média MP3 (afin qu’un personnage/avatar prenne ma voix).  Je parle de cet outil : https://new.express.adobe.com/home/tools/animate-from-audio J’ai une erreur qui revient sans cesse : “nous n'avons pas pu contacter notre service, veuillez réesayez ultérieurement (Code d'erreur : INTERNAL_SERVER_ERROR)”. C’est la première fois que cela m’arrive, et ce depuis ce matin 11h30. Est-ce une maintenance, ou un bug ? Merci d’avance. Bien à vous, 

When looking for imagery using the word rebel, I was disappointed to find the confederate flag served up as the second result under design assets. It was not easy to find a way to report this issue, so could someone assure me that this is being forwarded to the right department? Your hapless AI help text was unclear on how to report content from within Adobe Express (which is wild, considering).  

Where is the Add On option in the new version

I am trying to delete some folders. They are all empty.When I right click a folder or click the … my only options are: Rename and DuplicateNo Move, Copy or Delete How do I delete my folders?

please refer the attached screenshot to see whats happening. A- assets are not deleted. And even some of the assets are deleted the file should open and show other contents except the deleted one. so that is not the case. (input- just to save the time) B- various Problems are occurring right after i became a premium member. no use of buying it if I am gonna suffer for the whole year. pls arrange a call on following number rather than wasting time in texting. I want those files back. do whatever is needed for the same{Mod Note- Personal information has been removed by the Moderator}

I have 15 gb remaining in my Adobe cloud account.  I have permanently deleted old files.  I have plenty of storage according to creative cloud lightroom cloud storage.  Why is Express not letting me work stating that I am out of storage?  How do I fix this?

I created the QR code but will need to change the link it points to in the future. How do I do this without changing the actual QR code graphic? Is this possible with Adobe Express? If not, is there another free way to do this?

Hi thereI need to merge two different templates into one. So I've opened the two templates in two projects in the browsers tabs. Now I want to copy one slide of project A to the other project B. When I do that, the proportions and the positions are completely wrong and it's not usable. What I've tried:- select all with cmd + A or the mouse- copied the slide when the "all pages view" is open- add a new slide from the library In my opinion it must be possible to copy a whole slide with content and paste it with the same positions into another project (same slide size)  in Adobe Express. Howerver, I couldn't figure out a way.

I am trying to download a video, but whenever I press download, a prompt appears, saying “We're working on your file. You'll be able to download it soon.” This issue has been going on for nearly a week. I’ve searched several previous posts on the forum, but none of the solutions seem to work. Using a different browser and using incognito did not work. When I tried to duplicate the file, it did not let me, saying that while file sync is in process, the file cannot be duplicated. Is there anything more I can try in order to download the file?

I would like to use the website tool to create my bio website, but without the image that is required by default being displayed at the top. Even without an image, a colored stripe appears. Is there a workaround so that I don't have to use this image? Thank you, Frank.

Is there an ability to bulk select items on a template I am created and allocated the same permissions i.e locked item, replaceable image etc as its really time consuming allocated this one by one...

Videos in My Stuff not supported in the “insert video” sectionTrying to include videos in my webpage turned newsletter, but I keep getting this. This is a video from “My Stuff.” Is this just a hiccup?Your Premium trial has ended

I’ve created a template for other teams to use. I have several elements on the template that are completely locked and the text locked but editable. But individuals are able to unlock all the elements in the template, which defeats the purpose of us creating a template with locked items.I’ve followed the steps in the lock editing settings and searched for a solution, not finding a fix to my issue.

I am using Magic School AI.  I subscribed to it because it has an image generator through Adobe express.  However,  It does not work.  It says that generative AI feature is not available in my account.  I was on chat with an online assistant for more than an hour but it did not work at all.  I went through the instructions on pop up blockers but it did not work.  Anyone who can help, please?

I am new to Adobe Express, and I am trying to build a simple landing page for a client. I have a theme. But is this really so hard? I just want to be able to place an overlay image (a small logo) But when I click add image, it imports it as unscalable.  I just want to overlay this logo and be able to scale it. Does Express really not have layers? Pleeeaaase help I just want to place a logo!!!!!