Questions

Hello, I have a following problem. I tried differen browsers. The problem occurs since 3 weeks already.Thank you in advance. Best regards,Elena

I am having issue with adobe E-Sign.1. Document is not uploading in 'Resquest for E-Sign' 2. Document upload stuck at 72%Tested with Adobe Web and Desktop version. when contacted with Adobe support agent, the solution they gavce was to reste user accounts.but with this soulution it resetd all user signed documents.Same user having the same issue after reseting profiles after some time.and new users facing the issue randomly.Is there a better way to fix this.

We have created a routing e-signature template. Said template includes prefill at the top, and several "Signature" blocks - with associated Date blocks, as well as "Text" blocks for each signee to comment. In document cloud, these blocks appear as "Signature" blocks if you click "Edit" to inspect the elements. However, when sent out - several of these Signature fields render as Signature Blocks in the completed document. (Inconsistantly with signatures 1,2;5 showing as Signature blocks, and 3&4 rendering as signatures.) This is not what the end users desire, and there is no obvious way to fix it.

I have what I think is a simple template.  Some fields are set as Sender (Prefill).  I then have two participants / signatures on the template. When I try to create the web form I set the first Participant Role as Form Filler and then add two more participants as Signers.  I add the template and then when I create I get a server error. If change the template so that the fields can be signed by anyone it will let me create the webform, but it opens up wanting the first participant to sign, even though the first role I listed was a Form Filler. In the end I want the web form to open up, a peson to fill it out, and then submit and it to ask for the information for the two signers.  I just can seam to get this to work.

Hello, Is there a way to send documents for an electronic signature without security/encryption/password protection of any kind? I did not check the password box, and the signed document that came back to me was still encrypted. I couldn't do anything with it. Thank you!

Hi Team, Currently, we are using "Adobe Sign for Salesforce" package to send an email to 'Review & Sign' the document. However, our client wants to use the same package for "Salesforce Community Cloud", so that no email send would be required and the community user will "review and Sign" the document at the Community portal itself.Please suggest any better solution or approach to achieve this. Thanks,Sudhanshu.

I have a email address that I cannot send an esign request to.  If I use other email addresses it works fine, even other gmail addresses but this particular address gives this error.  I tried clearing my cache and cookies but still persists. 

Hi.I am kind of a beginner in creating scripts/code in Adobe and need some help. I have tried to look and tried soultions in forums, with no luck.I am creating an online form where I have two dropdowns with 5 export values in drop1 and 2 export values i drop2. depending on the combination of the two i want to display a price in a textfield. if none or only dropdown is selected, it should display 0,-. I have got it to work in Acrobat but when I upload the pdf to a web form it don`t. Syntax error when i use the same code. Can anybody please help me? Kind regards Martin

Would anyone know if Acrobat Sign for Salesforce will be impacted by enhanced domain when it is turned on?  https://help.salesforce.com/s/articleView?id=sf.domain_n

HelloThe connection with Salesforce was established by a previous admin but the Adobe Sign was not really used for a while. I got asked to put it back.In adobe sign Admin, we have a linked Account. I can create a agreement and add a file. When I click next below Preview & Add Signature fields, we get the message: Error refreshing access token: invalid_request : invalid refresh token All users get the same in both Sandbox and production. What needs to be updated ?

Hello together, we want to integrate adobe sign into Salesforce. It is already set up and now we want to automate stuff. For example it is important to use phone as verification method.When we create the agreement via flow/apex, we can already set a recipient by contact/user id, but verification method is email. We want to change it automatically to phone. But how? Inserting recipient records does not work (they will be created once we send out the agreement). And doing it manually is way to error prone. Adobe is not able to recognize phone numbers correctly. Example:  '+491612345678' is split to country  '+491' and number  '612345678' (should be '+49' and '1612345678')or '+49(0)1612345678' is split to country '+(0)1612345678' and number '49'. so totally useless My goal: In apex I create the agreement, assign the recipients (contact or user), set verification method to 'Phone' and fill country code and number automatically (phone number format is easy to s

Hi, Initial situation:I am using Adobe CC and have my signature saved in Acrobat so that I can place my signature in PDF documents if I want.I did not change anything in my account settings in the signature preferences, everything there is on default. I am also not signed on to Adobe Sign, I do not have an account there. Today a business partner sent a contract to sign; this was done via adobesign.com. The mail with the signature request was sent to me, but I am not the one in our company who has to sign and did not sign it (this is important!).The proper way would have been to delegate this via a link in the mail, but instead the mail was simply forwarded to the correct signee. However, this can't be an excuse for what happened then:The recipient (the correct signee in our company) clicked the link in the mail to the contract, the contract opened and the signee was presented with MY signature from Acrobat already in the signature area. They could not change it or sign themse

Hi,I struggled to get any informative google results trying to search for this in the D365 community. We have enabled adobe sign in our D365 CRM environment.  This appears to show 2 ribbon buttons that are enabled by default:Request SignatureSend report for signatureIs there a setting in adobe that I can disable/enable these buttons from.  I know I can disable these buttons in the ribbon itself in D365 but I will manually need to do this across 20+ entity's and do it for any newly created entities in the future and looking for an easier way.Any help is appreciated.Thanks!  

Hi, I keep getting the system maintenance error. It has been a few days now. Is there an issue at Adobe end? The link i am using is https://secure.echosign.com/public/login

Hi.I am kind of a beginner in creating scripts in adobe and need some help with what i think is a very simple solution. i have tried to look and try soultions in forums, with no luck.I am creating an online form where I have two dropdowns with 5 export values in drop1 and 2 export values i drop2. depending on the combination of the two i want to display a price in a textfield. if none or only dropdown is selected, it should display 0,-Can anybody please help me? Kind regards Martin 

For testing purposes to decide whether to go with this I am at this moment using the free-trial period.I am trying to get the OAuth token on :https://secure.na3.adobesign.com/account/accountSettingsPage#pageId::API_APPLICATIONSI tried also other scopes, like user_login:self+agreement_sendApplication ID: CBJCHBCAABAAXqV7X4WPuQ-Lf-9sJg9Bpey1_mXg7HR4Client secret: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxhXCRedirect uri is set the same as it is set in the API application settings. I tried in the browser in Postman and in ARC and get the same result: 'Unable to authorize access because the client configuration is invalid: invalid_request'Scope settings:

A professor at my college has reported that documents sent to student emails through Adobe Sign have been bouncing with error messages since about February. This issue occurs with documents sent from multiple accounts, and to multiple students. Other non-Sign emails sent to those addresses arrive just fine. This does not appear to be affecting our staff/faculty emails, which are configured differently. Other posts on here with similar issues have been directed to directly get in touch with a representative to whom they can send more detailed troubleshooting information. Hope to hear from you soon!

Hi,we would like to have share workspace to work within our team Adobe Pro licenses to store and check our forms and documents to be sent externaly to our customers to be signed. We could only found option that user can share particular document. Is it possible to download signed documents in a bulk or also export to .csv type of files?

We have an agreement template for customers to change their names. The template's attachment has a merge field for customer's current name. When the name is long, the merged PDF shows it being cut off. The merge field is not smart enough to detect the length of the name to automatically adjust its size to it. If I add extra spaces at the end of the merge field in the word document, it will leave a large blank space if the name is too short. We need a fix to this issue. Anyone has any ideas? Thank you!

Hi all,I have a .docx template where the name of the participants is populated in a table and they each receive a PDF and need to sign in the Signature column. Do I need to put some conditions in the .docx file when I generate the tags for Adobe Sign (Adobe Document Generation) to only show the signature field if the name of the participant is the same of the one that receives the email? I have no field name set (don't know how, is just a simple doc file).Currently, the columns "Nr" and "Name" from my table are automatically well populated, I use Power Automate, the document is generated and uploaded in Adobe but, the column for Signature is not  working as I need to, and I don't know what to try next. Each of the participants receives a PDF with the request to sign in ALL the cells, for all the participants. Any suggestions, please?Thank you!

Any kind of box, such as signature, full name, check box, etc, is not letting me move the box once it has been placed. It only lets me resize the box. Is there a tech issue going on? Or is this my account? Thank you for your help

I keep on getting thisSorry, we were not able to process your request. Please try again later.If this error persists, please contact support.Error Code: 200328200821074.app-b11I cleared everything, its because of this I can't complete it. I wish there was a way to avoid this so I can just complete it. But I tried evrrything and still get this error when I sign in. To add every time I click on a link to help in there it gives me a 404 error. Is this outdated or something?

I have two forms that are giving me trouble when trying to create a template and I cannot figure out what is going on...  I get a generic error when trying to upload "and upload error has occurred"... but not sure why...  

Using the adobe sign api im attempting to add a digital signature initials content type however the final pdf is showing a blank. Signature fields work find but not signature initial fields. Here is a sample of the request from the API request log```Metadata authorization : CONTENT FILTERED content-length : 607 method : PUT requestUrl : rest/latest/agreements/docId/formFields host : secure.na3.adobesign.com content-type : application/json; charset=utf-8 accept-encoding : gzip original-path : /rest/v6/agreements/docId/formFields user-agent : Swagger-Codegen/1.0.0/go accept : application/json Body {"fields":[{"name":"Adobe Signatures","inputType":"SIGNATURE","locations":[{"pageNumber":1,"top":754.847,"left":175.631,"width":149.99999999999997,"height":22}],"assignee":"CBJCHBCAABAAUdNrHsMqCoWYFtq7ZJu9Kss40s3OmBEf","contentType":"SIGNATURE","required":true},{"name":"Adobe Dates","inputType":"TEXT_FIELD","locations":[{"pageNumber":1,"top":726.397,"left":174.798,"width":150,"height":22}

We have a non-disclosure agreement that was signed by a service provider. When we tried to sign our side, it does not allow signing. It has a certified by Adobe Sing, a Document Cloud solution. Under it, it has No changes are allowed.How do I sign this type of document when signatures from both sides are needed?