Questions

Hallo zusammen, wir möchten gerne in der Vorlage bzw. bei der Nachrichtenvorlage ein Hyperlink einfügen. Habe euch auch einen Screenshot eingefügt. Ist es möglich, dass wir einen Text erstellen und einen Hyperlink einfügen. Über ein positives Feedback danken wir euch.  

I prepped a form for signature and sent it to the email address, only to find out that I had entered the wrong e-mail. Is there anyway to do this without having to re-prep the form?

Hi, I need to collect multiple qualified signatures from the same persons in one document. How can I do that? Currently, I can only collect one QES from every person. Thanks Jack 

Hello all, We have a new Sharepoint tools to sign our document. The Sharepoint is sending the document directly on Adobe Sign and everything it's identic as a Adobe signature. But few things are different we cannot no more send reminders to the signatory personn, we cannot cancel a signature and add a supleant signator. Please anyone know how we can add a treminder to our signature ? Thanks in advance.

When you are sending a document to be signed to multiple people, the signers will get the following message: "DOCUMENT has been signed by [NAME] (EMAIL). It has now been sent to User@email.com to sign" Is there a way to remove this from the chain?

We are implementing Adobe Sign and Document Builder in a developer sandbox Salesforce org. Adobe Sign connected perfectly. When I click the Connect button on the Document Builder Admin tab, it takes me to a secure.adobesignpreview.com etc site that appears to be trying to open the Setup Wizard, given this section of the URL - https://test.salesforce.com/apex/adobesign__DocGenSetupWizard but it times out every time with this error: This site can’t be reachedsecure.adobesignpreview.com took too long to respond.Try:Checking the connectionChecking the proxy and the firewallERR_CONNECTION_TIMED_OUT It appears maybe the site is down? Every other website I'm on is fine. Clearly, because I'm typing this now 🙂 Either way, I cannot connect Document Builder and I'm pretty sure that's why I can't access our custom objects to build the merge fields we need. I have scoured the help desk and online as well as called the support number. If we cannot get this

When I send a contract to a client with a very French name,  it translates that name into english gibberish. Any way to prevent that? 

Background:Using REST API v6Authentication style: Integration KeyUsers are created and assigned one specific custom primary group to provide differing branding experience. Issue:Response to the POST at https://api.na4.echosign.com/api/rest/v6/agreementsStatus: 400 Response: {"code":"BAD_REQUEST","message":"Recipient set is not enabled"} Issue to Note:1) Creating a new user with only the default Group membership, can post agreements... but does not have the branding details that we need.2) Researching the error message only turns up supports inquires from 2017, I believe that the term  Support Question:1) How do we "enable" a "Recipient set"?2) Why is this only occurring on accounts when a custom group is set as the primary group. Thanks for the helpEd

When I tried to configure the adobe in Salesforce sandbox it raised an error (Adobe Acrobat Sign Authentication Error: access_denied : Please contact Adobe Acrobat Sign support to make sure your account is ready to use Adobe Acrobat Sign for Salesforce. Your account tier may not be at the proper level to proceed.), it looks like we can't use the Adobe Acrobat Sign for Salesforce. Is there anything that I need to setup on my account? 

Let's say that in our company's OAuth configuration the Redirect URI is https://www.company.com/Can I make an Authorization Request with the query param redirect_uri=https://www.company.com/client/92304 ? (92304 is the client's ID) 

I am unable to follow the steps in https://opensource.adobe.com/acrobat-sign/developer_guide/index.html under step 3, where it directs you to fill https://www.adobe.com/sign/developer-form.html. Once I fill the form, and sign into adobe. I get the following email. Note: I am on - Creative Cloud All Apps 100GB What other ways can I add developer features to the account? If I create a new account, won't it not be able to access my forms. FWI - I am attempting to integrate with make.com (formally intergomat) via the following guide: https://www.make.com/en/help/app/adobe-sign#connect-adobe-acrobat-sign-to-make

I use Sign Enterprise. I cannot change the language from English to my local language, not on the account level neither on user level. All this I used to be able before. Is it something on my account level or a general issue in Acrobat Sign service ?

Hi, Ive been using this function for 10 months or so without any difficulty. In the last 48 hours I am receiving the following error message. See picture below.  Also, when I checked settings it says: "Reques e-signature services arent available at this time. Please help

My web form is dynamic and with the new signature and fields, you can have all the information. The customer fills in the web form but he can't download it.Do you have any ideas on how the customer can print the web form?Thanks

Need to add supporting documents to a published web form for the approvers to review prior to approval 

Hi, Have someone the same issues recieving Adobe Sign SMS messages on Belgium mobile telephone numbers:Sending to +32475xxxxxx does not work (Belgium Telenet mobile phone number range) Sending to +3248xxxxxxx works belgium (Belgium Base/Telenet mobile phone number range)Sending to +316xxxxxxxx works the netherlands Works fine. But the Mobile Provider (in Case Telenet) see no sms messeges from your servers of adobe sign The full range +32 475 xx xx xx does not work anymore after 02-05-2022 Thanks, Patrick

When I sign in with my Google account or Adobe ID, It saids "Access denied. You no longer have access to this service." I'm using Xiaomi 6X, MIUI 12.0.2. App version is 22.08.29-regular.How can I figure this out?

Hi there, I'm trying to configure approvals in Microsoft Teams and use Adobe Sign.When I click the log-in button it takes me to the following screen where I input my email and a "Sign in with Adobe ID" button appears:Then I sign in with the normal Adobe ID sign in (the one with the adobe stock photo in the background).It then just takes me to a blank page:If I click sign in on the blank page's navbar it takes me to the Adobe Sign login which I can then input my email and a "Sign in with Adobe ID" button appears again. Again it redirects me to the usual Adobe ID page and then redirects me to the Acrobat Sign dashboard:Then if I go back to teams and try again to initialise Acrobat Sign, a red banner appears with the test "invalid user id":Then If you try and log in again it just does the same thing and doesn't authenticate with MS Teams. I really don't know what I'm doing wrong so your help would be greatly appreciated 🙂-Max 

We can add the 2 email addresses,but how do I know which one is Jane's signature or John's signature? 

I have a specific document that require the signatures from the same group of people.  They have to sign in order.  Is there a way to save those lists of people in their signed order?  I hate setting up the recipients every time I have to send the same document.

Hello. I am using Adobe Sign with a PDF document that has a lot of fillable text boxes. The signer of the document "signs" as normal, but instead of being done and the document going to the next person, it just goes to the next box on the PDF. I'm not talking about signature boxes I added with Adobe Sign, but text boxes already in the document. Even after clicking through the whole document, it just goes back to the beginning of the boxes. To clarify, there is only one box for each person to insert their signature, it should not take them anywhere else on the document. Any help or insight is greatly appreciated.

Hi guys, since a while I am using a library template in Adobe sign for customer contracts.I have now fields to pre-fill, some for the customer and two signature fields. One for the customer, the other for myself. The process ist that I first fill out the pre-fill, the the customer fills out and signs and the I sign finally.  Now I want Tha auto automate with a flow. The basic sending of the agreement works fine. But it only fills out the pre-fill firm and then I hab to go to Adobe Sign and manually have to click on the send button. Can someone help please?  Thx guys! 😊

Curious what happens when someone sends an agreement via Adobe Acrobat sign to your old address after you've changed it. Does Adobe track your previous emails and re-route it to the new email address somehow? This would be for a Federated ID account.

The manage page is 100% blank, did an update crash any function ?I can't cancel a request anymore and people keep getting reminders to sign even though they must not.Send help please 🙂

Hello,We have adobe sign templates set up. They work perfectly and are attached to the correct master object and record.  Now, we would like to have the template populate with all files on that record that match a naming convention (ie. start with "APP-").  Adobe support gave me a base Apex code to start from, but I need help knowing what to change in order to have it add ALL files on that record that match the naming convention, and how to properly set it up in Salesforce.Here's the code they provided: public static Id AgrId;AgrId = echosign_dev1.AgreementTemplateService.load('a2K5e000000bNXVEA2','a104X00000VBtWLQA1');    System.debug(AgrId);ContentDocumentLink cDocLink = new ContentDocumentLink(); cDocLink.ContentDocumentId = '0694X00000MFKXlQAP';//Add ContentDocumentId cDocLink.LinkedEntityId = AgrId;//Add attachment parentIdcDocLink.ShareType = 'V';//V – Viewer permission. C – Collaborator permission. I – Inferred permission.cDocLin