Questions

When I attach two forms to be sent, the fields in the second form are getting pre-populated from fields in the first form.  The two forms are unrelated and I don't want the fields in the second form to default to anything - I want them to be fillable by the signer.  Anyone know why this is happening?  thanks!

Estimados actualmente poseo el producto Adobe Sign para grandes empresas /(Imagen B) Necesito ver en la solapa Gestión el recuadro de "sustirtuir destinatario" ( Imagen A desde el producto Adobe Sign ) para que dicha sustitución lo pueda hacer cualquier usuario del grupo, El grupo se encuentra configurado según https://helpx.adobe.com/es/sign/using/replace-signer.html y aún no puedo visualizar desde la solapa de gestión dicha posibilidad de sustituir destinatario por ninguno de los usuarios del grupo. Agradezco aquellos que lean el mensaje y puedan darme una respuesta. Mi usuario es de administrador de grupo. Muchas gracias Saludos   

Hello,What are the integration options/methods available for Adobe Sign with Smartcomm. Also is there any reference architecture Adobe sign integrationThank you

I need to know if I can uninstall older versions of Photoshop and Lightroom that I installed prior to going on adobe monthly rental app.

We are integrating with adobe sign using OAuth to access adobe sign apis. At the first we need get the access token through user's browser. One moment that could be a little bit annoying for our user is need to choose user account for login everytime, even user has already login adobe sign and has gave allow for specified scope. As I know, in OAuth usually this option could be contolled by option 'prompt' with setting value to 'none'. Has Adobe Sign anything for this?

Hello,For some reason, now when I try to use the fill in and sign function, the signature block that I uploaded appears as a blacked out bar. When I click sign yourself it displays my signature, but when I go to place the signature in the document, the entire section is blacked out.I've tried opening documents I've successfully signed in the past--the old signature appears correctly but if I try to add a new signature I get the black bar.Thanks for any help/advice,Erik F.

How do I correct mistakes in a document sent to me for e-signing?

I have set up a template in Adobe Sign, but now want to edit not just the fields, but the underlying content of the template. As I don't have the original document that was uploaded to create the template, can I download an editable version from Adobe Sign? The two 'download PDF' options in Adobe Sign provide a PDF which is certified by Adobe Sign and so cannot be edited. Is there another solution? (The same issue arises with a web form.)

Does anyone use PDF attachments with AdobeSign? We really want to sign a PDF with multiple PDFs attached inside instead of adding them in-line (one after the other) in one document. When I submit a document with attachments to AdobeSign, all the attachments disappear.

Good day, I need my form fillers to have the option of attaching their signatures to a document as opposed to just been restricted to drawing signatures. The webform recipients have multiple options (draw, image & mobile) of adding signatures. How do i ensure the options of recipients are extended to the form fillers?Please help   

I am the administrator of a couple of organizations with many adobe acrobat licenses. For some reason my user account is unable to sign any documents sent to me for signature. When I attempt to sign them it says that my account has been deactivated. I am the administrator on the account so there is no way for me to reactivate my own account.I have an acrobat license but do not have an Adobe Sign membership. I am simply trying to sign documents sent to me. I have been in contact with adobe support via phone and chat for multiple hours without anyone understanding my very simple issue.

I have an Adobe Acrobat DC account which includes AdobeSign.  Where can I find the option to enable audit trail reports when verifying a transaction ID?  

All of our forms are showing the following error, when we attempt to use the "Get Code" function in our website. This agreement is no longer accessible for signature. If you feel you have reached this page in error please contact the person who directed you to this page to sign the agreement. The below link shows the error https://legacyaccounts.na2.adobesign.com/public/esignWidget?wid=CBFCIBAA3AAABLblqZhClLdZi8CyudRdTfT4awIBKlXtameodZEMY7Gf7cWvsfd6VpbekDoaOMXWnpklBgjg* We have been using this service for 3 years, and there have not been any changes on our side. This started occuring today.  

I am sending out an AdobeSign template that has a name field, text field, signature field, and date fields. I have sent it out to multiple signers, although one signer is unable to populate the name field. It is showing up as blank, but there is a name field included in the template. How do I resolve this issue? Thank you!

Can we have a membership that can be use from 2 computers at the time ? I work from home, but the business I work for needs it too. Thank you. 

Hi! In the Mobile Adobe Sign App, I'm missing the Preview option when I request a signature in person. the result is that I'm always referred to the document preview itself whereI have to manually add the signature field. I'd rather avoid this step and have the signature automatically added at the end of the document. How do I reset this option? Is this linked to my type of account?  Kind regards,Annelies

when I apply my sign on the document, date information is not created below like attached picture. How can I resolve it?

HI all, currently i am manage to create report for Adobe sign transaction.report create based on individual user transaction/sending the doc because we need to backcharge to each department.when i calculation total individual user the amount not tally with amount that i create for all user. what this happen?please advice Total Individual report 4258 and total all report 4815

Why can I sign a pdf that was forward to me by that person, and then I can sign it with that person's signature?  This doesn't seem secure to me.  As well in the audit report, it doesn't show anything except that it was signed by the original recipient.Thank you.

Bonjour, Nous recontrons une problématique, lorsque nous envoyons un mail à xxx@neuf.fr ou xxx@outlook.com, par moment les mails ne partent pas "ne peut être remis". Cause erreur d'adresse mail, or quelques jours avant nous avons envoyé à la même adresse sans aucun probléme. Ce qui est bizarre c'est que par moment cela fonctionne. Merci d'éclairer ce point. Cordialement 

Bonjour, Savez-vous comment imprimer la liste des documents en attente de signatures?Merci pour votre aide.

I cant open my pdfs. It suddenly stopped giving me access. then I mistakenly put in my private email instead of my uni or business one and now it doesn't give me an option to change accounts just prompts me to pay for it all over again. I have two accounts, one for University and a business one but put in the wrong email and now nothing works. 

When using Acrobat Pro DC (continuous release) and trying to send for signature, I get the following error "Could not Send. An error has occurred. Please try again". When I try again, I get the same error. This is a consistent and ongoing error for me. Please advise.

I am trying to configure a proxy URL in the webhook. I've validated through the browser/postman that it responds with 200 OK and with the client-id in the header and in the body in the required format.  The proxy through which the webhook hits the API checks incoming request certificates through a CN check. Does anyone know if the webhook notification sends any certificate in the request if we do not explicitly set one through the PKCS#12 uploader in the security settings? If so, what would be the CN associated with the request?

I have a few users in my company that keep trying to send a .pdf out of Adobe Fill & Sign, and they get an error message saying The message failed to send, your mail server's send quota has been exceeded.  please contact your mail admin or try sending from a different mail account. Please explain and is there a resolution?  My users can't use a different mail account.  We are on Office 365 with company owned devices and a personal email account on the device is not allowed.