Questions

I am an Admin in teh Adobe console for my company but I do not have access to the Assissted Support console to raise a Case.  How can I get some support to either set me up as a Support Admin, do it myself, or find out who can do it for me?Emails into the support address are nolonger being responded to and there is no phone number or chat available if you cannot log into the support console.  

In the account there are options to adjust things for use by the organization. Such as archiving, branding, security settings, users and templates to set. I cannot find this menu in my account. I have all rights

How Do I Log In to my Adobe Sign business account?  

I just find these tool utterly non-inutitive.I want to send out an NDA.I have 10 people to send it to.I add the file in. Put in my list of email addresses. Add my Note/Message to them. Hit NEXT it wants me to indicate fields. So I add those in. Name Field. Date Field. Signature Field.Hit next.Here's where it all blows up in my head. When I hit send it tells me the other 9 recipients do not have a signature form assigned to them.I thought the whole purprose of automating this was so it would be sent to each recipient asking them to input their info and sign it. Do I need to create 10 different documents, upload them each, add in the form fields to each, send each spereately? How is that productive?More than likely there's something I'm doing wrong, I get that totally but I gotta tell you I'm not a novice to using computers and the digital world and this progam is just not even remotely intuitive. 

We're using the rest API and inserting FormFieldLocation per signer.When a agreement is created and multiple signers we enclosed with different "Form Field Locations",the signing block for the first signer is always placed at the bottom of the document.So Adobe Sign is not using the FormFieldLocation for the first user: var formField = new FormField{Name = $"Signature ({member.Name})",InputType = FormField.InputTypeEnum.SIGNATURE,ContentType = FormField.ContentTypeEnum.SIGNATURE,Required = true,Assignee = participant.Id,Locations = new List<FormFieldLocation>{new FormFieldLocation{PageNumber = 2,Top = 100,Left = 100,Width = 150,Height = 30}}}   All the others signers are placed correcty in the document (so page 2 instead of the last page 4).What do I have to do to have the first signer placed correctly?

When I  try to open the reader to send a form for signature it just hangs. 

How can I download form field data for several forms at once in Adobe Sign? 

I keep getting a message that Adobe PDF reader would no longer be available as of 1/1/2021. Is that valid because I have hundreds of PDF files. I continually download PDFs from many of the companies that I deal with from utilities, banks, credit card companies, etc.

Everywhere you see in yellow I want to provide those values in my CSV and then the doctor will sign.  The only thing the doctor does is sign, I need to automate the different values in the fields in yellow below. Thanks.

I've seen this question asked and answered a couple times, but the answer doesn't work for me.  My text fields I have formatted to number with comma separators, 2 decimals, and currency symbol are applied in Prepare Form, in Acrobat Form.  I then convert to Acrobat Sign format, and it still retains the formatting.  When I go to Adobe Sign, enter email address, and it brings up the page, all number formatting is lost ($37,200.00 goes to 37200).  Why is this changing the format? 

I have to create fillable pdf (done) that can be posted to website or link emailed to be completed and signed (may need parent signature depending on age of participant). In adobe sign it will allow you to send to an email address. I need to have the same feature as adobe sign but without email feature.

Hoping someone can help solve this mystery.  We have documents that have digital signature fields in them.  Normally, we can just go to the Sign tools on the right-hand in Acrobat Pro DC and use Sign to process the documents with workflow.  However, this fails on every document that is password-protected (secured), no matter how we set the preferences.  Even when we have it set so that it shows everything as 'Allowed', it will not work with Sign.  This does not make sense to us, as this is all Adobe processing and parameters.  The same files work perfectly when you completely remove the pw protection.  Put it back on and it does not work again.  Tried on multiple machines, different users, various documents.  The Sign tools just do not run when it is a secured document.  If you want to know why we secure them, it is just to keep people from changing pre-set fields, moving things, etc...the usual reasons.  Can someone help

Is it possible to add extra signature/signer info field myself ?

Is there a way to send via mega sign a person who fills out the form and then another person that signs the form? Or is there a way to send via mega sign a campaign that allows the first person to open the document to fill out and then forward to a signer?

We sent a mega sign campaign with pre filled form fields i.e. customer name and number. However, when I search that customer number and or customer name on Adobe to see if they have signed unless the customer has signed the form I am not able to find the record unless I search via the customer email I sent. Is this something that will be allowed soon or enhanced?

Hello,I've tried to contact Adobe Support but I'm directed to the "support" within my company -- which has given me a chuckle as I'm the only person from my company with an Adobe license at all, and one of two people total -- go small business! Anyway, hoping someone here can help or suggest a workaround they've found. I have a release form embedded on my (athletics) website. That's all well and good, but with an embedded web form, you can only have one signature -- but sometimes we have participants under 18, and in that case, we ask that both they and their parent/guardian sign. To keep our paperwork manageable and not confusing, I really don't want to have two forms for one person.  Is there any way to have two different people sign a web form? Cheers!  

We sometimes have customers who forgot to sign there agreement but still show up at their appointment. Because our current infrastructure does not allow it to fill in the documents digitally we would like to create a new 'Written' agreement that is then signed by the customers and uploaded to Adobe sign. How does this workflow go? Do you need to create a transient document of the written agreement and link that to the new agreement which is then set to the status 'Signed' ? Or do you need to upload the document differently? Our reasoning for this is that we would like all of our agreements to be stored in a single place.

Bonjour,Je n'ai pas trouvé la solution sur la FAQ ou les supports.Est-il possible de ne pas envoyer automatiquement le rapport final à tous les signataires ? Je ne trouve pas l'option dans les paramètres avancés.Merci d'avance….

We have document generated in our end with placeholders in docx file, but adobe sign not recognize those after upload. and we can't go with library as we have dynamic content with this placeholder generated on runtime using external library. Is there any easy way to use the docx fields / any way we can place the form fields using label text,or anything using transient document. We looking mainly for Signature block to be placed in such position.Thansk in advance.

We are using the v6 REST api.  We create a widget whose document is based on a URLFileInfo. Part of the widget definition includes CompletionInfo that will redirect our users to our own page upon completion of the signature.  When Adobe redirects the user to this CompletionInfo URL, it appends a ?documentKey="{long string}". The problem is that the value provided in documentKey does not seem to match ANY id I can find in either the widget or in any automatically created Agreement record. We also have Webhooks enabled, so we see that everything is working right.  All seems to be working through the signature process, except that the documentKey value does not seem to correspond to anything I can subsequently locate. Thanks to anyone that could point me in the direction of where I might be able to find the documentKey value Adobe is providing. Dan 

Hello, I have a problem in a key customer process - I am a solution architect at a Brazilian reseller - and I can't solve it. Maybe someone in the community can help me... Signature Process needs (previously attended by Docusign):As a real estate agent, my customer is responsible for intermediating and sending for signing lease agreements.Its main asset is contact details of involved stakeholders (tenant and Landlords) and during signature process tenant and landlord cannot view each other's contact details. Our problem:Settings to hide Adobe Sign signers don't work in practice! It didn't work on the client's Adobe Sign setup or ours. Adobe Sign Console setup settings (printscreen attached): Account Settings > Global Settings: Limited Document Visibility     X Signers will only see files containing signature, initials or data entry fields assigned to them. Attach a PDF copy of the signed document in emails sent to All

I am fairly new to Adobe sign after using a different program.  I was adding receipients to sign on the main page and then went on to choose where they had to sign.  During the process, I noticed I forgot to add someone or CC'd them.  How do I go back to add them into the list without losing my changes?

Hi. I want to send clients a quotation with various options. It dosnt seem possible for them to complete only some fiels, ie. Scheme A and/or Scheme B - they have to complete them all. Is there a way around this?

We have a consent form that the clinician needs to complete prior to sending to the client to sign. We are trying to achieve all of this remotely. We have a template in the library. How does the clinician fill in the detail first? They then need to send to the client. Thanks in advance!

The only message I can find in your database on this subject is dated 2017. I want to cancel the trial, but it does not appear in my list of plans once I log in and there is no cancelation link on the email that welcomed me to the trial.Thanks.