Questions

Hello, The file size limit for sending signatures is 10MB. Could you please let me know how can we increase the size limit.Because there are some cases that the pdf file is larger than 10MB. Thank you in advance. Regards,Ekta

He can sign in, but just can't seem to use sign, it says his token is invalid. What is to be done?

Tengo un documento de 2000 páginas que debe ser firmado en cada una de ellas. ¿Existe alguna opción en Adobe Sign que permita colocar automaticamente esto y no hacerlo manual arrastrando la casilla de firmas una y otra vez?Voy a tener que enviarlo de a 100 páginas, como me lo permite mi licencia, pero ¿Es posible lograr lo de mi pregunta inicial? Quedo atenta, muchas gracias.

Hi,I have paid for a Acrobat Pro DC license, but i still get agreement creation quota of the user is exhausted after 2 signatures?How can i fix?ThanksYossi

Is there any way to make a CC recipient visible on a signing email from Adobe Sign? Each signing recipient would receive the email from Adobe Sign, and see the name and email of the CC recipient(s). I ran a few quick tests, and didn't see any obvious way to make this work, so I thought I'd see if anyone had ideas. Thanks!

Hi, I have a special issue.I was contacted by a fraudulent investor company.My native language is not english, based on their push I signed a document that I was not fully aware of the meaning. It was sent through Adobe Sign, I got the pdf, verified by Adobe.I want to avoide future losses.Is there any way to inform Adobe about the most probably fraud purpose of the document and of course with evidences to cancel the signed document?I appreciate any advice!

Hi all, I have set everything up as expected, but when trying to login via Azure AD I am getting an error: "Corporate sign-on failed. Please contact your account administrator." Azure AD enterprise ap

We need to include records from an entity that is related 1:N to the primary entity. It has to be displayed in a tabular format. Can this be achieved in an Adobe Sign document?For e.g. - Account is related 1:N to Contact. If we want to display all the Contacts related to an Account in a list, can it be achieved by document mapping in Adobe Sign?   

Hi, I'm a formal distributor of Abnet, Israel and I willing to create POC project of Adobe Sign API. I've created developer license named on "Effective Implementations". I have an issue when I'm executing API call - I'm getting response:{    "code": "PERMISSION_DENIED",    "message": "The API caller does not have the permission to execute this operation"}I read that this error retrives when you're on trill plan.I would like to know if as a formal distributor, I could get a free access to the API?Please response to my email: nadavm@efimp.com. Regards,Nadav MiranSinior developper - Effective implementations

It is now July 1, 2019. I purchased a subscription to Adobe Reader DC yesterday in order to get signed signatures from pdfs. However, everything that has been reported above is still a bug. I cannot get past the upgrade message. I do not own Adobe Sign. I own Adobe Reader DC. Why can't I complete the process of emailing my signed document to others to also sign? Lakshmi 

Dear Adobe Team, I'm having an issue to set the signature box aligned to the right side or if possible set it as Right-To-Left instead of Left-To-Right because the document is in arabic language. When I align the tag to the right and you get to sign it. The typing in the box starts from the left side and after signing the signature appears in the middle of the document. Also, I can't put spaces and then sign so it appears indented in the box.Please find the atachment as an example.I would really like if there is a solution to this because it is imporant for us.Thank you

Hi, The trial period for the account 'American Unit' is expiring in 7days and Vishakha 'vishakha@americanunit.com' is the admin.Can you please extend the trial period for this account? Thanks.

We have uploaded our company logo to Adobe Sign w/ the appropriate specs to be our header and footer. Is there any way to move these around on the actual email template when it’s generated? As you can see below with Adobe’s example, the header is in the middle and the footer is to the left. Just wanted to see if it was possible to make them uniform and in the same area (in this case to the left).

Trying to do simple file mapping in Saleforce which should upload signed document to files of a custom object. Mapping isn't working! What am I missing here?

Does anybody know if there is a way to view within the Audit Report how many times the person was "reminded" of the document?  I need to show there were at least 3 attempts made to remind the person to sign the document in my audit to prove they were "unavailable for signature".  Thank you!

Hi all, I have been struggling with trying to make a text field required based on a dropdown selection in an Adobe Sign form.  I have a more complicated form created, but to prove out the script I created a very simple form with only a few fields: Dropdown1 - drop down field with options "Authorize" or "Not Authorized"Text1 - text box that is required to be filledText2 - text box that is not required, however, if "Authorize" is selected from the Dropdown1, I am hoping the properties of this will change to required.Signature1 - signature box that is required I originally had been trying to put the following script in the Dropdown1:this.getField("Text2").required = event.value == "Authorize" ? true : false; However, this property required script apparently does NOT work in Adobe sign.Does anyone know of script that WILL WORK per the above? Thank you!Bob 

I am trying to send request a signature from someone, when I open pdf and click on fill and sign it will only let me sign myself, it is not giving me the option to send to someone else? Can anyone help?

  <p> Hello, Can i get decline comments in API response. actually i am sending an agreement through API. so can i get the response if User declines that agreement with some declined comments. </p>          

I created a webhook through Adobe API (v6).I used the API because I wanted to limit the resource that the webhook will run on to one form.JSON looks like this: { "name": "WebHookApi Test", "scope": "RESOURCE", "state": "ACTIVE", "webhookSubscriptionEvents": [ "AGREEMENT_ACTION_COMPLETED" ], "webhookUrlInfo": { "url": " " }, "applicationDisplayName": "Webhook Display Name", "applicationName": "App Name", "id": " ", "resourceId": " ", "resourceType": "WIDGET", "webhookConditionalParams": { "webhookAgreementEvents": { "includeDetailedInfo": true, "includeDocumentsInfo": true, "includeParticipantsInfo": true, "includeSignedDocuments": true } } }The webhook is created normally. But when the webhook is executed through form signing,A new webhook is automatically created as follows. (New Webhook's Resource Type: AGREEMENT / resource Id: agreementId)Is this

Hi Everyone, So I did not click password protect on any of the documents I've sent. I've now saved them all. When I try to go into the documents they are all password protected.. What password would this be? And how can I get it to not do this going forward?

One of my customers has closed her company and opened a new one, but Adobe Sign still automatically adds her old company name to all documents sent to her for signature. How can I update it to her new company name?

I ve 4 files to be loaded. I ve tried all together. This is the result: Page Limit ExceededBut the weight is: 113 KB23 KB24 KB363 KBI ve sent bigger files before   

So I have been asked to update some agreement templates that are to be used in conjunction with Salesforce. I have never worked with Adobe Sign so I am not familiar how to do this. Do I update the templates within Salesforce? Do I login to the Adobe website to do the update? Can I upload the whole Word document to update? I truly appreciate your help.Rod.

Hello!Whenever I try using the Twitter Integration for Adobe Sign, I get the following server error: Sorry, we were not able to process your request. Please try again later.If this error persists, please contact support.Error Code: 200921024437288.app-a20 I have tried it after logging out, same result. Is it a known issue?Thank you!

We are trying to create a shareable template within Adobe Sign. However, under the Account tab, there is now "Group" on the side menu to perform this task. We feel we have granted Adobe Sign Admin rights to do so, but with no luck. Any help would be welcomed. Thanks!