Questions

Hi, We are having issues when a user is using the Corporate Crdentials option we get the following error message -  Sorry, we were not able to process your request.Please try again later.If this error persists, please contact support.Error Code: 200930094449965.app-a4 Is this something that you can help with.Thanks. 

There are 3 methods in creating the agreement.1.Adding file from the local system.2.Adding file from cloud.eg:from google drive3.Using document URL which we used in json code.(mentioned below)POST /agreements{"fileInfos": [{"document": {"label": "1","numPages": 3,"mimeType": "","name": "document test"},"label": "1","urlFileInfo": {"mimeType": "application/msword","name": "Url Documnet upload","url": "https://docs.google.com/document/d/1TtAQysLVMZ3FhbgjKdwy7kx-tPfNBQlMXcBIaa0vAzw/edit?usp=sharing"}}],"name": "BalajiRamachandran","participantSetsInfo": [{"memberInfos": [{"email": "kowsalya.murugesan@atmecs.com","securityOption": {"authenticationMethod": "","password": "","phoneInfo": {"countryCode": "","countryIsoCode": "","phone": ""}}}],"order": 1,"role": "SIGNER","id": "","label": "1","name": "","privateMessage": "","visiblePages": ["0"]}],"signatureType": "ESIGN","state": "IN_PROCESS","documentVisibilityEnabled":"true"}  We are able to successfully impliment first and secon

How to stop the user from accessing documents he/she routed and signed from another group? We have Enterprise Account but when we move the user to another group, the user can still access the documents from his/her previus group. Thanks

Hello,We manage an Adobe Enterprise portal and wanted to know, if we terminate a users access how do we set it up for someone else to see their documents? We found where to find the inactive users and delegate a signer but not how to see the documents they've been working on.Thank you. 

We are looking at Adobe Sign for our organization (Tier 3) but wondering how do you track transactions to ensure you are within the licensing agreement?  Can't see to find solution for this as part of the product. 

Types of signature fields in Adobe Sign to select from   Sending a document for signature but not sure which signature field to use or add to the agreement. Not to worry! You can find below the information about each signature field available in the Adobe Sign account.    In Adobe Sign, there are 5 signature fields that you can select from and add to the document when sending it for signature.                                                      Signature: It is simple form of signature where singer can add e-signature simply clicking on the field.                                       Digital Signature: The field is used when you need the digital signature that includes a digital certificat

I signed up for trial for Sign as we are looking for a solution and this looks quite good.I've logged in, but keep getting the following errors:"Server errorWe encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.If you continue to encounter this error contact our customer support." AND "Something went wrongThe server failed to respond with a valid search result. Please try again in a few moments." I contacted support as per the errors and explained my issue. They transferred me to Abhishek who couldn't have been more unhelpful and said I had to post here as I'm not an enterprise customer. If this is the quality of your products and service I can expect, we won't ever be an Adobe customer and will spend our money elsewhere.

Hello Team, With my cloud account associated I uploaded a pdf which I wanted to edit and sign. I used fill and sign option for pdf and then clicked on send a copy I saw message as belowCREATE LINK WITH ADOBE SIGNGet a link to a non-editable copy of your file and share it with others. Anyone with access to the link can view the file. Your file will be uploaded to Adobe Sign.and create link below it .After hitting create link button I was presented with url which I dont want any more as it is public to whole world but I dont know how to disable/delete or remove it .The link looks something like belowhttps://adobefreeuserschannel.na2.documents.adobe.com/public/fs?aid=Please help me to get rid of this url as soon as possible Regards,San

How to use Page Size parameter in Get Agreemetns Api . what is the Maximum page size and where can we find it in the application settings level as they mention it works by default setting in application if not mentioned. 

During the configuration i am getting below error. "Request Entity Too LargeThe requested resource/public/oauthdoes not allow request data with GET requests, or the amount of data provided in the request exceeds the capacity limit.Apache Server at na2.documents.adobe.com Port 443"  Thank in advance 

I have a PDF document in my application. Number of pages in the document is 6 six. There are 4 authorities who need to e-sign the document.  Authority 1 and 2  need to sign in page number 2.Authority 3 and 4 need to sign in page number 6.  How do we achieve this?

1. I sent out docs for signature and signatories advised me they signed but I can't find it anywhere  - not in completed?2. When I go into adobe sign it shows on the left Progress (21) yet it only reflects 5. How do I access the other 16 in progress?

Hello, Is there a way to prevent the prevent headers from auto-expanding. Also, is there a way to re-organize the headers themselves? Thank you! 

I am sending a merge document using Mega sign to send a document in bulk, to have each individual sign an individual document. However, I need more than 1 signer for each individual document. Is that possible?

Hi, is there a way to merge separately signed PDF's in Adobe sign

The yellow box with the asterisks above the signature line - how do I get an option to enter my signature there? Right now it only allows me to type in my name. Please see the below screenshot:  

Hallo, na een wijziging van ons emailadres in onze account zijn wij onze historiek volledig kwijt en kunnen wij geen documenten meer uitzenden om te ondertekenen. Iemand de oplossing?

Hello, Has any one came across this issue before?Trying to use adobe sign app on an android phone. Upon trying to connect to Google drive, it asks me for the account details. But after selecting the account, it goes cricket. You dont see anything. Tried restarting the app, phone  but no solutions so far.Please help.Thanks in advance. 

I'm trying to add a signature box to a pdf, save and then send from my personal email account for an internal signature within our organization.  Our auditing and IT process will not allow us to have these sent through Adobe and it's tracking. I have tried adding a signature box, saving and then sending via my email however the signature box does not save.  How do I do this?

I am trying to determine if the our document signing process can be completed using Adobe DC.  Goes something like this...1)  We receive an email with a pdf attachment2)  The user saves the file locally and applies his Digital ID (.pfx certificate)3)  The user then attaches that to an email and sends it on to the next userThanks.

What would happen to incomplete (or in progress) agreements and the license term completes?

Hello. I recently uploaded a PDF document and signed it, thus creating an agreement. The URL link was generated. I wanted to delete it afterwards, however I was only able to delete the original PDF document not the agreement. I tried to hide it, however this did not delete the copy that was made. At this point, the URL still worked. Having returned, the agreement is still hidden (cannot be unhidden, from my research) and I no longer have the URL to the agreeement. However, I am able to find it in my Adobe Sign > Privacy settings. If I delete it from here, I understand it will be permanently removed from my account. My question is: Will the URL (that I have lost), in theory, still work if I delete it from my Privacy settings?Any help or insight is much appreciated. Thank you.

We use Fill and Sign to obtain customer signatures, at the moment we use it on two home computers but require to use it on a tablet when out on the road. Is there any way we can update our plan to allow this without signing out of one of the home computers. Fill and Sign comes as part of our Adobe DC Pro Package.Any help would be appreciated.   

This program was working fine before the recent update.  This new system is horrible. The search bar doesn't even work. I enter an email address in the search bar to find a client's contract.  I get hundreds of results, and only one of them is correct. And the client's names have been removed from the prefills (waiting for you) so I can't simply scroll and look for a file.  I have to open each one until I find the one I'm looking for......or try a search, which doesn't work as stated.This program is garbage now.  The signing process is confusing too.  I get it, but my clients struggle every day with what to click and the redundancy of the boxes and the next button pointing to what you just signed or worse, the phone app with the next button at the top so you're always losing place.  You guys should copy Docusign.  They get it.  The end user doesn't do anything but click....in one place.  It's completely idiot proof.  It seems

Hi allI would like to sign a document with a signature I generated and saved in my profile. But the system only allows me to type in my name and use a system generated signature (there are even no icons for adding a picture etc.) Are there any points I forgot to run through? Thank you