Questions

My account has been deactivated and I cannot sign documents. How can I find out my  Adobe Sign account admin to request this is reactivated?Thanks

When I'm loading multiple PDFs to be signed by the same signer and applying a template to each unique document, the text fields duplicate on each page. For example, Document 1 and Document 2 are both one page and I apply the same template (that contains a text field) to each document. When the signer starts typing in the text field on Document 1, it duplicates on Document 2. How can this be avoided?

When a document is fully signed, all signers are automatically emailed a copy of the fully signed document.  How do I also configure to automatically email the fully signed document to a designated third party who is not otherwise a part of the signing event? I don't need this person to play a role in the signing (not a delgator, not an approve, not an acceptor, etc.) I just want them to receve the completed document along with the signers.

Not getting a lot from Adobe support and hoping to get some help here. I am using Salesforce to pull Adobe Acrobat Sign/Echosign library templates which include form fields for signatures and participant roles for multi-step signings which are triggered from Salesforce classes.  In the last week, any fields added in the reusable library document shift up and duplicate in the form once it is sent for signature. No amount of compressing, printing to PDF, generating a PDF from scratch and clearing the PDFs prior to the template build help. Adobe support removed predictive form field automation on our account to stop the auto-entry of extra fields with no results. The form fields are not on the library templates, and appear to be clones, but are not always recognized by Adobe Acrobat Sign as filled out. Signers are then unable to complete the signing. See the screenshot on the odd behavior.

I've created a web form for customers to complete which would start the process of an agreement.  How do I add pages to the PDF of this completed WebForm afterward?  There are NO signature fields on this form, yet Adobe will not let me add pages to it, saying it's protected due to being signed.  How else can I get around this?  I don't want to create a template instead, as that will require me to send it to each person who needs it beforehand.  I want this WebForm to be publicly accessible.

I have a form that I have two type of selections for that are layered so that we can require a selection, but also allow for multiple other selections. To do this, I have a radio button set that has the required aspect. I then have conditional checkboxes that should be under the radio buttons so they appear after the intial selection based on conditional logic.  The problem is, no matter how I stack the radio buttons and the checkboxes, the check boxes are ON TOP of the radio button - the exact opposite of what I want to happen. They aren't even supposed to appear until the initial radio button selection has occured according to the conditions I put on the box. Is there something I'm missing? The radio button was recently added. Previously it was check boxes, but they were getting skipped over and blank forms were being submitted. I really don't want to redo all the logic that's attached to the checkboxes if I can just get the radio buttons to be "On

Hi,Im trying to add a form field for an TAX ID which is exactly 9 digits.  I am entering it as shows in the attachment but it is not working.  Any help would be greatly appreciated.

Hello everyone ! I have to request an electronic sign from my co-worker but he doesn't have a professional mobile phone and he doesn't want to give his personal number.I can't make sign him because it's his first connexion and Adobe Sign needs a phone number (as you can see at the end of my message). Is it possible to make him sign the document without phone number please ? I thank you for your response. 

Hello, Since most recent update—I am unable to send documents for signature. I am able to insert signature, indicate where to sign, Review,  but I get this error message when clicking "Send"These are the details of the version I am using and the system configuration I am using:Architecture: arm64Processor: Apple M1 MaxBuild: 23.6.20360.0AGM: 7.1.2CoolType: 9.0.2JP2K: 4.0.0.52671Thank you

Hello, one of my signers is being asked to login to their Adobe account when I send a document for their signature. What should they do? I've never run into this issue, as they typically click the link I send and they are allowed to immediately sign the document. 

We have configured the Adobe Sign for Sharepoint Online and in the site we are 3 users, one of them is Adobe Sign admin and the other 2 aren't. Only when the Adobe Sign admin sends a document for signtature, the process is completed ok. But when any of the other 2 users try to send a document for signature, we get an error saying: "Something went wrong, please try again later." What are we doing wrongly?Thanks!

Hi Community,  I'm sure this has been answered before, because there is no way this issue can still exist.   When I create a "batch of agreements" in Salesforce.  The "email recipients" are still blank and I have to select them which is absolutely unproductive. Again.  I can create an agreement from the "Batch Agreement" creator.The agreement created doesn't have a "recipient" email address in it.  (Not saving me anytime). My usecase includes the need to send these agreements out in bulk for signature and this should reduce the "reconcilation" time spent on this process.

Good afternoon- The 2-3 times I requested an E-Sig, it worked perfectly. Now, every time I try to upload the document, it gets frozen at 72%.  Has anyone else had this experience and achieved a successful resolution?  Thank you for your help 

Some of our clients prefer to sign the document manually and send back to us by email. Before this we can click upload the add the signed document. Now when I click the upload. Nothing happen. Please help. 

Hello Community,We are having an issue with creating a Adobe Acrobat Sign connection in Microsoft Power Automate. We bought the Adobe Acrobat Standard for Teams and we have another simillar plan that was working perfectly even across tenants. The errors we are getting when we try to sign into the connector are as follows:Acrobat Sign user: Failure passed to redirect url. error_description=Your product edition does not allow you to use this application. Please contact your account administrator for access. error=access_denied Acrobat Sign group admin: Failure passed to redirect url. error_description=Your product edition does not support group scopes error=access_denied Acrobat Sign account admin: Failure passed to redirect url. error_description=Your product edition does not support account scopes error=access_denied We really don't understand the issue and we have been reaching out to Adobe Support but they have not given us any useful help. Is there something wron

HiWe have a user that have left the company without sharing they account i Adobe Sign.Who do I share this account with his colleage? So that they can take over? 

All the salesforce Manufacturing cloud standard objects are not available when using get record action.In the object type i am not able to get standard objects from Manufacturing cloud such as SalesAgreement,AccountForecast.

Hallo, ich wollte ein Dokument unterschreiben lassen und bekomme jedes Mal folgende Fehlermeldung: "Senden nicht möglich. You are not authorized to send documents for signature". Bisher hatte ich nie Probleme damit eine E-Signatur anzufordern. Nachdem ich aber letzten Monat ein Test-Abo hatte, geht plötzlich nichts mehr. Mir wird auch weiterhin angezeigt, dass ich bis zu zwei kostenlose Transaktionen durchführen kann. Aber ich bekomme sowohl in der App als auch im Browser jedes Mal eine Fehlermeldung.Der Kundendienst konnte (wollte) mir nicht weiterhelfen.  Angeblich können sie nur eine Fehlerdiagnose machen wenn ich ein Abo habe...Kann mir jemand hier weiterhelfen?

I'm working on validation for an EIN text field. The format is ##-#######.In the webform, I'm using this custom - regular expression ^\d{2}-?\d{7}$This acheives forcing ##-####### or #########, but I want to know if there's a way to make it that the dash will appear after the 2nd character if the user doesn't enter this in.Does anyone know how to do this?I know this is possible since I'm pretty sure other fields that are presets do this, like phone numbers.Thanks in advance!

Is there a way to personalize the automatic messages for web form notifications after signature?The Adobe default response message is too specific. Tks a lot for any help !

Deal all,we are a team using Acrobat Sign for signatures.All works fine but we would like to akt as a team and for that we would like to be able to send the documents and anyone of our group should be able to see all documentsthat where send by anyone of this group and in case of vacation, sickness,... be able to send reminder and so on. But we have also individual documents that should not be seenby the others as we use it as well for internal purposes like expenses.How do we need to setup Acrobat Sign for Teams so that we all can have access to all the documents that were sent as a team member?Thank you for any help

I have just received the new update and before this I was able to add multiple documents to be sent for E-Signing and then be able to download them as individual files once the document had been signed.Can you please tell me how to send multiple documents on the new version to be able to save them individually once signed??Thanks

Hello. I recently found a menu of settings that appear to control certain functions of web forms. The only way I found to access these settings was by going to "E-Sign" and then clicking on "Add e-sign branding".I want to know what other way I can access this menu. I'm not sure if this has to do with the type of account I have. Once I was in that settings menu, I changed some settings. Specifically related to the terms of user acceptance and the post signing landing page.It appears that the settings I changed only apply to web forms I created after I applied the new settings, but I want the settings to apply even to web forms that were created before I edited the settings. How can I accomplish that?

hello, I work in HR and have to deal with approval from upper management on a daily basis. We process 10-15 or more employees promotions, resignations, demotions etc. for that I recently started using E-Sign features for signature from upper management. It gets tedious to assign people every time when you have to deal with more. Is there a quick solution to automatically assign signature and date fields for multiple people at a time? Can I save a template and use that for every single time as the upper management does not change. 

How to solve the problem when you get message "This web form is very popular right now and can't be processed due to high demand" in Adobe Acrobat Sign?