Questions

not sure if it's a bug, but i'm on the seventh straight generation using different variations of the same prompt asking nothing new to be added to the video and it keeps adding something that isn't there. i'm wasting credits on a simple request and it keeps ignoring my prompts. i understand you might not be able to prevent generation from going awry, but if i specifically use prompts to prevent something and it does it anyway, why should I lose credits? a few times sure, but seven or eight straight? 

 I paid for Premium but when I click the healing tool premium features comes up, I select “continue” & it tells me to upgrade. I’ve also restored the purchases (none to be found?) & login is same as one I used to purchase premium.

hi i just buy firefly pro but i only want to use via api - but is still not showing on my dev account - it still shows unavailable -- pls i want help with that now

I am constantly being told I am out of storage, however I have nothing in my files, nothing in my history, everything is cleared. I also generated a few image to video where I lost credits, videos show as generated but I cannot see them but credits are gone.

En el módulo de Generar de Adobe Firefly, la cantidad de caracteres dispuestos para la redacción del prompt es muy limitada. A veces se necesita más caracteres para redactar mejor el prompt.

Two image generations ran into problems with the model not being available and I lost 800 credits

Oi , eu achei á proposta do plano de vocês interessante, mais o gerador de video parou de gerar videos , isso é frustante e como eu confiarei em pagar um plano com vocês se o erro já está me aborrecendo ?

I am creating an animated video that contains an analog clock.  But the clocks keep getting created with 4 hands, not 3.  When I use AI to edit the clock requesting the extra hour hand to be removed, the video gets re-created, I get charged the animation points but the clock remains the same!

Can't loadWe can't display the generated image.You can edit and try again.images don’t display for whatever reason but I lose credits anyways! please fix.

all of my credits were burned to create images that i didnt even ask for. i wanted to revert back to previous version and instead firefly created a new image with people who werent even in my source photo. and the rest of the images skin was auto smoothened and faces were completely unrecognizeable

As in the pictures. Top starts correctly person handing the keys in his right hand to the person on the left, left hand.  It continues and generates the man on the left receiving the keys in his right hand. I have wrote different prompts to correct this and it continues to get it wrong.

I am not able to generate image on website of firefly whenever i try even to generate an image of a tree error comes “Something went wrong,Please try again later.” i am able to generate images on my ipad app but not here 

after i click manage plan and cancel free trial, the loading screen doesnt end. what i mean by that is that the roating circle in the middle goes on forever without ant progress. How can i cancel my plan if it doesnt let me progress any further 

I have multiple boards where the history is gone and so my prompts. I can access it still at “My stuff” but the board and all my work over weeks is useless. No prompt can be loaded. This is a big big lost of work I have to suffer.

Same thing over and over again. Cant use the program, cant work but loosing the credits.

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I can't download generated graphics on macOS or Chrome. Pop-up windows aren't blocked, and I've cleared my browser cache. After clicking "Download," nothing opens; the download window doesn't appear (I don't have pop-up windows blocked). I have credits.

I want to do somethign with generative fill, but the “Fill” button doesn’t do anything. Enter doesn’t work. It’s not intuitive how to make the feature work. It should at least provide an error message saying “your prompt is not accurate”, or “you haven’t selected a valid image”, or “this type of object doesn’t support this feature”. It’s very difficult to use it.

O detalhe seria corrigir esta situação, eu ficaria bem satisfeito com esta providência Obrigado pela atenção

Hello Adobe Support Team,I am writing to report an ongoing and serious issue with Adobe’s generative tools.For several months, I have been repeatedly receiving a server overload error that says:“Sorry, our servers are currently overloaded. Too many people are generating content right now. Please wait, we’ll be back soon.”This issue has been happening continuously and is severely disrupting my work. I rely on Adobe tools for professional projects, and because of this problem, my production process has been delayed many times. This has negatively affected my business workflow and caused difficulties with client deadlines.This is not a one-time or temporary error. I have experienced it repeatedly over a long period, and waiting does not solve the problem permanently.I kindly request that you investigate this issue on my account and provide a clear solution. If there are any limitations, account-related problems, server restrictions, or usage policies affecting my access, please let me kno

When I edit a photo in firefly it sometimes immediately  disappears. I waste at least half my credits on designs I can't download because they disappear a second after they pop up. This is on safari, Firefox, and chrome. 

I have over a thousand credits remaining and is set to reset withing the next two hours and Firefly will not let me create anything not even a simple prompt of "a picture of a cat" works. I do not understand what is going on and feel as if I'm being rob of my unused credits that will disappear in the next hour or so. I am not happy about this.

Bonjour, je ne comprends pas pourquoi il est impossible de générer des vidéos à partir des images que je crée.j’ai lu vos conditions et je ne vois pas pourquoi mes images ne sont pas acceptées, merci

I keep asking for a prompt for a photo and it keeps giving me a completely different photo it's used 100 credits

I have a photo of me, my daughter, granddaughter, and mom. That’s four generations. I just wanted it to show my mom smiling and hugging us, but it keeps blocking me. I was getting help from one of the people from the site and they said it was not allowed. They tried 4 different ways to get it to work. It still blocked them. I then asked if they could just get us to wave smiling and that was against the rules. What do I need to send in, somebody rolling around in the hay. I am highly disappointed. These memories mean a lot to me. Is there any way around it. This has upset me so bad.