Questions

Your customer service is the worst. it has been over two weeks since I spoke with a rep about the fact that Firefly is not generating 2k images despite choosing the 2k option. I was informed it was a known problem and the engineers were working on it. I was also promised a response with a status. I am starting to feel like you don't even have engineers and when our call ended, the ticket was just tossed in the bin. I am not getting what I pay for and it seems like you could care less as long as you have my money. And I am not the only one having this issue. FIX IT

Eventhough I have enough credits on my PRO PLUS plan, Seedance 2.0 does not generate video, having below response:tried in different times, morning, noon, night- always same.Can you please suggest something? Let me know if this is a recent and common issue. 

I had Taken free trial in which I got 4000 credits but i am not getting use my credits.please solve my issueThank You 

please help to generate image and solve the problem why i’m unable to generate image 

Use a clear prompt.Push “generate”Get slop. Lose credits.

Everytime I try to generate a video, it says something went wrong, try again later

I have approximately 4,000 Firefly credits, but every image generation request fails within 1–2 seconds with "Something went wrong. Please try again later." I've tested on Chrome, Safari, Incognito mode, and mobile, and the issue has persisted for two days. Please check my account and ensure my credits aren't lost while this issue is being resolved.

i cannot download any generations and it keeps saying no space available 

 this are my reference images for elements setup called Maggie.Asked for generation using IM5 → @Maggie on bullet train -- this is what i got -- a Japanese looking person -- completely ignored reference image -- does not look like bullet train?  Gemini 3.1 - @maggie on bullet train  got cultural reference (see Nagoya city name in electronic display) rightlooks like bullet train interiorlooks absolutely like Maggie our reference character  

Hey team,I know AI Assistant is in Beta, but I can’t see anywhere where the credits are being used or how many are being used and I’m doing a video on how to use the AI Assitant and I just receievd this notice: “​​​​​​​The daily complimentary credits for the AI Assistant beta have run out — video generation is paused until they reset at midnight GMT. Your regular Creative Cloud plan credits are unaffected.”no option to extend, buy more etc. It’s a ​​​​​bit frustrating when filming for a campaign. 

I have tried 3 different AI models and it appears that the AI is having trouble with generating the videos. I just want the credits back so I can find a proper use for them. Cannot access them from generation history. Screen left on “generating video” Help! 

Estou tentando criar uma imagem, mas mostra o fundo todo preto, a imagem não carrega. Foi verificado internet ( Está tudo certo)Já sai da conta e entrei novamente e o problema continua. 

As soon as i want to upscale to 4K, then nothing works anymore,  i cannot push the generate button, it does not work! VERY Frustrating as it put my work behind, i want to cancel my subscription as it does not work and would rather get another program without issues! 

History of generations is disappear!!!

I can't create content like I did yesterday when I bought credits. Did my money go to waste? What is this mess? I haven't been able to create a video for a day now. I'm a victim of this; please compensate me for my loss and provide me with GPT Image2 for free.I’ve had an Adobe membership for three months, and I also purchased a Kredii subscription. I’m a student and I work part-time, but I’m finding that I can’t use the service I purchased. For the past two days, I’ve been frequently getting the error message: “Unable to load this request. We cannot process this. Please correct the issue and try again.” My work has been disrupted. I’d like you to resolve this issue for me.Thank you.

Hey, Seedance 2.0 model is still not available in my Adobe Firefly Premium Plan account. Can anyone please assist?

See above.I have only a few credits each month.Is that normal?My friend has this problem not an can use firefly constantly.Kind regards

every time I try to generate something it says “can’t load”What’s the use of these credits if the [profanity redacted] thing doesn’t work anyway?

I have already explained the problem. The video made from a photo did not use the faces of the people in the phot making the output unusable