Questions

Hello,On 17 December 2025, I posted a question here in the Firefly community about the ‘commercially safe’ use of images generated in Adobe Firefly, and on 5 January 2026, I added images to the post.I never received a reply; instead, my post appears to have been deleted by administrators. Of course, I still have the notifications from ‘noreply@mail.community.adobe.com’. My questions: 1. Why was the post deleted? The subject was: “Fi” or “Cr” symbol in preview 2. Is there another way to contact Adobe employees directly? Kind regards

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I think when asking for African American  or Christ religious pictures these generative are designed not to provide without much fanfare.  I asked for a woman to be changed to African American as I am African American and I get a Chinese woman -man for a Christian blog. I spent a lot of credits and nothing I can use. Anti-black, anti-Christ, and anti-English

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Hello i’m new and have really been inspired by adobe firefly . I need help - i used my poem to generate an AI video with music using one line of the poem as the lyrics . How to do I extend the 5 second video to a longer video  using the remaining lines of my poem to continue the song using the same voice and music?

Hi i both the standart plan but my videos still 5 seconds. how can I make videos for 20 seconds?Thanks

Firefly hat unter anderem diese Illustration angefertigt. Wenn ich es animieren lassen möchte, kommt eine MEldung, dass es gegen die Nutzungsbedingungen verstößt. Abgesehen davon, dass das lächerlich ist. Wie kann es sein, dass Firefly ein Bild erzeugt und dann behauptet, es verstieße gegen die Nutzungsbedingungen...

I am trying to upscale this videohttps://firefly.adobe.com/boards/id/urn:aaid:sc:EU:b3207d13-e0fb-4878-b981-fc1381d6525e?invite=true&accept=trueThere is an animating pulsing grey dot but nothing happens.Any idea? 

Estoy teniendo un problema con Adobe Firefly.Al generar videos, la plataforma descontó créditos de mi suscripción mensual, pero no entregó los resultados correctamente.En varios intentos aparece un mensaje de error y los videos no se generan.En el último caso, el archivo que se entregó no tiene ninguna animación, aunque los créditos sí fueron consumidos.Solicito por favor la revisión de estos cargos, la restitución de los créditos utilizados o una solución para poder generar correctamente los videos.Quedo atenta a su respuesta.Gracias. 

Input a prompt get something different. it ignores donts or do nots, remakes the same video and then takes the credits. i wouldnt mind if trying to fix the error didnt also cost credits but when it does it wrong and nothing you do fixes it. theres an issue. Heres my prompt ive tried a few versionsA static tableau of children holding hands in a perfect circle on a cobblestone village street. The scene is composed like a still painting.The children remain anchored in their exact positions for the entire duration. Their feet stay fixed, and the circle shape is preserved at all times.The only movement among the children is a gentle, synchronized side-to-side sway, repeating slowly like a pendulum. The sway is small, controlled, and loopable, with no forward or backward motion.Above them, black birds move naturally through the sky, circling and drifting overhead.All buildings, ground, fog, and background elements remain completely static, reinforcing the frozen atmosphere.Locked-off camera,

Sometimes every other picture is not generated and the error message comes up: Something went wrongThe model you're using is currently unavailable. Please try again later. This would be fine, though annoying, if it weren’t for the fact that credits are still taken and not returned when it fails to generate..

Welcome to a new Cross-Product Creative Challenge! Thanks to everyone who participated in the temporal mash-up. This time, we're messing with history again, this time with a civic or propaganda poster from an impossible timeline.   The Challenge: Design a civic poster—propaganda, safety warnings, or recruitment ads—for a world that runs by different rules. Maybe it's a world where air is a subscription service, or where silence is the local currency. Maybe it's “Join the Venus Terraforming Corps – 1939” “Steam Rail to the Moon – Great Western Aether Lines” “Vote for the AI Party – 1968” Go crazy. Start in Firefly or Boards or Express or Photoshop, but use at least two different tools to get to your final product.   Guidelines: A prompt is not enough. Layer your assets and refine your composition. Treat Firefly as a collaborator, not a shortcut. Use prompts to generate characters. Try out partner models. Think like a director. What’s the story here? Who are t

  Train your own AI models with Firefly Custom Models (Beta) Join the waitlist for this invite-only beta so you can use your own images, illustrations, or characters to have Firefly generate content that feels uniquely yours.   We'll invite select Adobe Creative Cloud members on a rolling basis. Once you’re in, train your custom model and use it to generate content in Firefly and Firefly Boards with the generative credits included in your plan. Get an exclusive first look at Custom Models (beta) and help shape the feature with your feedback.   Join Waitlist     FAQ:- What are Firefly Custom Models (beta)?  Firefly Custom Models (beta) are fine-tuned Firefly generative AI models that you train with your own assets and use to generate customized content.   Will joining the waitlist guarantee me a spot in the beta?  Joining the waitlist doesn’t guarantee a spot in the beta. We’re inviting participants on a rolling basis, so keep an eye

Hola, el dia 19 de enero se reiniciaron los creditos generativos en mi cuenta y solo he usado como 5, pero un dia despues que queria usarlos, me dice que ya no tengo mas creditos generativos para usar, me da error.(Te has quedado sin créditos generativos. Puedes esperar a que se reinicien tus créditos o actualizar para obtener más créditos.). Esto a que se debe? ¿ puede ser que alguien este usando mis creditos?   

Una vez agotados los créditos generativos Premium, yo  tengo 4000, necesito comprar mas pero me genera una nueva suscripcion mensual para esos creditos adicionales, absolutamente innecesario, si me quedé corto y solo necesito comprar mas en esta ocasión, como  me los va a cobrar todos los meses si no cancelo la suscripcion adicional. Ni siquiera deberia ser una suscripcion, solo deberia ser una compra adicional ocasional. o por lo menos que sea de libre elección.

Mein Prompt war "eine dolmetscherin bei der UNO"... Generiert wurde ein älterer Mann mit grauen Haaren der in einer Bibliothek sitzt und nichts tut. Nicht besonders I ihre KI... 

Hello!I'm facing a problem with my cancellation. I have cancelled the plan the previous month and now I received a message saying that I need to pay the plan. What should I do? Thank you for you time! Have a good day!

with Adobe V3 i can draw an outline of a house for example and ask Firefly V3 to transform this in a futuristic house for example and it will do it. with Adobe V4 and V5 if i ask the same thing it will basically create a futuristic house in the middle of the image and put my outline as a traced white outline. Does anyone have any advise? as im worried about the day they go end of life on V3 and im unable to do it.

He pagado los 5 euros de la suscripción pero no tengo créditos para generar nada no se me activan que puedo hacer

Hi, I am trying to create an image-to-motion file. I want the movie output to have a transparent background. I want to overlay this output onto another mpeg in After Effects. Can Firefly do this? I have seen on YouTube that it can, but I cannot find the 'Generate with transparent background' option anywhere. Can you point me in the right direction please?

seen this post recently and having similar issuespent thousands of credits can i get this back?thank you

La mayoría de mis créditos se ha ido y no me ha generado ninguna imagen, me aparece un error que ha habido un problema y que intente más tarde, lejos de ser un error aislado ya se volvió costumbre 

Why can't I get the app to produce simple commands as like removing a doorway and creating a complete open wall and using credit while producing something totally that wasn't requested or no changes at all. This is very frustrating.