Questions

How to add a User on Adobe Captivate 2019

Hi, I have just gone through the self-paced "Hiring at Adobe - Hiring Manager Certification" course, which ERC said was required for me to begin a hiring process. There is a question in the final test which I was told was incorrect in the final exam, but I answered it properly AND validated in the course materials that I answered properly. Unfortunately, the course creator is no longer with the company and there's no clear "email this person for issues with the course" anywhere on the site. This is the #1 frustrating thing for me with captivate prime. Courses are orphaned/abandoned, incorrect, or show errors and there's no simple way for me to provide feedback or get help. I know we can do better.

Where can I find virtual learning session with an instructor for Creative Cloud software?

Hi. I have the following scenario. Multiple External Profiles for independent companies that enter a catalog of courses for each one. Each company has more than one Manager, but I can't find how to assign this role to more than one user in the external profile. Apparently, I can only assign the Manager role to a single user from the external profile.Mainly I need the Manager profile for several users from the same external company so that they can consult the reports on the progress status of their work group's training.Is it possible to assign access to reports to more than one user of an External Profile?I would appreciate any ideas you can give me to solve this scenario.Thank you very much.

Hello All, I am publishing various courses on Captivate Prime from the Captivate Authoring tool. Is there a way I can retrieve reporting on Captivate prime on what answers are chosen by users? When I currently generate reports, I am only given if it is a pass or fail. Help! 

L2 Quiz Score shows no data on the By Question tab.

A user's name got misspelled on a bulk import and I can not see a way to change the spelling of their name. Any suggestions would be greatly appreciated.Thanks

Hi, all - here's a place we can connect about the topics we all wanted to learn at the webinar on 7/28 and maybe can help each other with!

Hi I just wanted to ask how it was possible to add a course onto the captivate prime app?

I created an Adobe Captivate short answer quiz file and when I tried to upload it to the content library I get the error message "Processing Failed" internal error. 

We are new to Prime and are setting up certifications. We're told it's not possible to assign a classroom course to a certification (we can only assign self-paced modules).We have employees that have to take classroom courses to keep their professional registrations up to date e,g gas safety certificates, and electrical registrations to name but a fewDoes anyone know how we can use the certification feature to manage these? Has anyone found a workaround?

Hi Friends,I have a scenario to assign manager essential courses to all people managers (new hire or new to role) automatically as a mandatory training. Learner get system notifications for assignments, reminders to complete it in the given time window with the flexibility to self-register to classroom offerings or virtual sessions based on their availability.Current system functionality does not allow to assign course unless select the available session.This is stopping us from the system assignments and as a workaround we do have to ask,rely on users to self assign the session based on their availability. This is a very time consuming exercise and hoping any of you have recommendations or suggestions to share.-Supriya

We are new to Prime and are setting up certifications. We're told it's not possible to assign a classroom course to a certification (we can only assign self-paced modules).We have employees that have to take classroom courses to keep their professional registrations up to date e,g gas safety certificates, and electrical registrations to name but a fewDoes anyone know how we can use the certification feature to manage these? Has anyone found a workaround?

I used  " Helvetica Text Now " family in my excel worksheet. while making a pdf using Adode printer, I surprised to note  a font change .However the same is working fine with " HelveticaCE" family  and HelveticaNeue" family. Could I seek any help?

To add subscriptions in an account, add the number of users for who you'd like to purchase subscriptions. Then on the upper-right corner, click Place Order. Review the estimate and click Proceed. Enter your account details and also your credit card details. Then to purchase the subscriptions, click Complete Order. To remove an active subscription, contact the Captivate Prime support team.

Has anyone else successfully configured Adobe Learning Manager to PowerBI? I have been struggling since February. There is bad code being pushed from the LMS to PowerBI (a data field input), and engineers are still trying to figure it out. And re-configuring the connector does not work.

onay

Hello All, I have built many many SCORM files with Captivate 2019 with a "Retake Chapter" button added to the Quiz Results slide. The Advanced Action attached to this button Assigns all User Variables to zero, Changes States of all necessary Smartshapes back to Normal, Hides Smartshapes that were previously Shown, Executes JavaScript "cp.resetQuizData()" in the Current Window, and Jumps to Slide 1 (pic attached). Effectively, this is a "master reset button" for the SCORM file when the student has failed the Quiz too many times, forcing them to start back from the beginning. This Advanced Action works flawlessly when previewing it from Captivate 2019. I re-engineered 2 dozen Captivate project files for our first course to be put in our AC Prime LMS, and the only portions of the Advanced Action that took was Hiding the Smartshapes that were previously Shown and Jumping to Slide 1. I can't be sure if the Variables were Assigned with 0 or not (it's possible, but not for cert

Hello, Im pretty new to ACP. I have added a bunch of Job Aids, and they all have the generic automatical tile images when you see their tiles on the page. Is there any way to add our own images to Job Aids tiles?

We have tried everything. We have a number of admin accounts associated with Captivate Prime, but when we call, they say they either can't see the product (they can see our Adobe Cloud products), or that none of the emails provided have a Captivate Prime account associated with them. The online literature shows cancellation features in the Admin billing portal that don't exist on the actual platform. And online chat leads to a number of transfers that ultimately leads to an indefinite "connecting to next agent" cycle.

We are currently implementing Adobe Captivate Prime as our LMS. One issue we can't seem to get an answer for concerns alt text. As a public institution, we are required by law to be compliant with all WCAG guidelines and requirements. We have not received a clear answer on being able to add alt text to training card images, course banners, email banners and announcements/mastheads. Any help would be appreciated.

My camtasia scorms import fine and using SCORM 1.2 they even track progress but I cannot see the quiz results of my learners.  I also experienced this issue with Panopto SCORM files. 

Hi!I used Camtasia Studio (version 8.6) to create a short video with an assessment quiz. The way it works is, when producing the video I tell the software to produce the SCORM package. I have imported the SCORM into Adobe Prime, but the interactivity is not shown. Please see attached video that demonstrates what the interactive quiz is supposed to look like.

Hi All,  new to Admin on Prime. is there a way of adding employeed job titles to a user group instead of by the persons name? We intergate from our HR system into Prime. when we havea new starter, it would be great for a user group to recognise a job title and automatically add that new starter. rather than us manually adding relevent user groups to na individual. any help appreciated. Thanks Bev 

Hi community!👋Our team is currently working in our Sandbox while also going through onboarding training. Something we can't seem to figure or get a straight answer on is:1. Courses. Can one course have an instance of a classroom as well as a separate instrance of a virtual classroom. We have facilitators who teach multiple instances of the same course. However, one instance may be in a classroom setting and the other may be done via Zoom. Do we have to create two separate courses (one for virtual instances and one for classroom instances) or can multiple instances with different delivery modes be added to one course?2. Workflows and best practices. Our team would like to talk to another team who are current users of the system to ask about workflows and best practices. Let us know if you're willing to chat! THANKS!