Questions

Hello.Please help me. I had a licensing problem with my credit card, but it´s now solved and all adobe application now starts again without any license-error-messages. Just Media Encoder has still problems and I am not sure, if this has something to do with the license-problem. Media Encoder starts normaly when I send a render-job from Premiere to the queue. The queue is shown correctly and when I click start, nothing happens. I already deleted all cache-files in the folder and also through the Media-Encoder-Menu. The problem is still the same. I also restarted the notebook already more then once, I have deinstalled Media Encoder and installed it new. I have no more ideas but I should deliver a video to my customer till tomorrow.I have Win10 Pro with all UpdatesMy Notebook is: Intel i7-6700HQ CPU, 32GB RAM, Nvidia GeForce GTX 960M (all updates), Intel Graphics 530 (all updates)Doesn´t matter if I try to render with CUDA or without, or just software-rendering. always the same = nothing.

Media Encoder hangs up on "Reading XMP" when "import sequences natively" is unchecked. I need it unchecked though so my LUTS and color corrections will apply to the exported clip. I'm running Catalina on a new Mac Pro 2019. More system details on the screenshot attached.  Any help would be much appreciated. Thank you

I'm trying to encode a huge amnount of old VHS tapes which are very important to me. (family stuff)So far all the settings I try give what looks like TV scan lines when a shot is panned. Can anyone please suggest a cure for that?  Best settings to archive for futue viewing on a NAS.Using CC fully updated. (Prem Pro/media encoder 2020) ThanksBrian 

Ok, strange situation here. I have a watch forlder i dump in mp4 to transcode to prores. Was working fine last time I used . I  did same thing today no auto start. Checked the mp4 it plays fine no issues, opened it PP and exported to ME, works fine. I go to import file direct into ME, it says Import File Error ... Error Message The file ..... could not be imported. Could not read from source. Please check settings and try again. Not a corrupt mp4. Opens in PP. Can export from PP to ME. But cannot import direct into ME. I'm stuumped 

Hello, Im fairly at my wits end with this issue. Im uncertain as to whether it's a media encoder, after effects, or computer-related issue. I've been trying to render a green screen removal from a roughly 8 minute video in 1080p at 60fps. Over my last few tries, it's ended in my computer seemingly "leaking" memory and locking up the rendering process. In the image below you can see that the activity monitor is reporting the core rendering to be using more memory than what's even available on my computer. This rises to about 120gb-ish until the core resets and starts climbing from 0 again. Hence the pressure trend. Closing all adobe applications does not end this constant up and down leaking from stopping.  I have the RAM usage for adobe applications capped out at 50gb just to leave room for various other computer functions. The cap seems to be ignored anyway by these applications. Below are my computer specs in case anyone might be suspect it's not on par with this particular

I'm editing on an iMac, and I want to render my projects with Media Encoder on a different machine. I have everything set up and working as it should with watch folders on a shared server, but I'm having an issue that I don't understand. Here are the specs.  Machine #1 (editing machine)iMac running MojavePremiere Pro 13.0.2Media Encoder 13.0.2 Machine #2 (server and export)Promax Server running Windows Server 2016 StandardMedia Encoder 14.0 All my footage, project files, and resources are kept on, and accessed from, the Promax Server. All editing is being done on the iMac.  When I drag the Premiere Pro Project file into media encoder on the iMac, everything links up and works as it should.  But, if I drag the same Premiere Pro Project file into the media encoder on the Promax Server (windows machine), it gives me warning that all files are listed as 'Offline', even though all the footage and resources are physically on that same machine. &nb

I am trying to export a project in the standard H264/MP4 format. It has worked perfectly find until today, and for some reason it keeps freezing at 0:09 seconds. I exported this clip in MPEG4 3GPP just fine, but H264 isn't working. Has anyone had a similar situation and fixed it?  Thanks. 

Hi, hoping someone can help. All of a sudden, out of the blue, after working with the same source media and After Effects project for 4 months, my H264/mp4 test renders via  media encoder are glitching during playback.   The rendered files begins to play fine in QuickTime player, but then soon become polluted with giant blocks of missing or corrupted data that accumulate in areas of motion.   This is especially visible when scrubbing, which causes the blocks to multiply and stack up on top of moving subject matter until the image isn’t visible anymore. The same files played back in VLC look much better, but still show subtle artifacts or off color blocking, I’m using the same computer and Media Encoder render preset that I always have, which has never given me problems in the past.  The source media and .aep project are also the same, though I’ve been working and saving the project for months now.  Also, the master source clip play

Hi everyone, I am using CC 2020 (Build 14.0.1) on ACER W10 laptop ,and when I export my premiere pro video through MEdia encoder,the exportation works fine, the file is not corrupted but my video is truncated a lot before the end.It could be 7 of 21 minutes or maybe more or maybe less ...Did you face this PB ?what are the bypass you found ?What is the root cause ? thanks a lot

This seems to be an old issue that I hope someone as solved. I am editing in Premiere Pro 2020 exporting translations, 12 different languages and 12 separate sequences. I have aligned all of my imorted srt files and set them up to export and upload through Media Encoder but the screen is covered with the "Media Offline" error. Exporting one by one from Premiere is to time consuming of an option. Has there been a solution for this problem after all these versions?

I have been working on a long video edit which has a lot of graphics on white backgrounds. When exporting videos I get into the habit of using maximum colour depth and use maximum rendering quality.  With a very long video, I often bring the target rate down to 4.  However, when I use the maximum colour depth option, the whites are becoming much more grey, than the prores in the final mpg. I checked the whites in after-effects with the pipette of the original footage and it looks like solid white. (As I have found that if there is a bit of colour, even 1% it can be re-interpreted as grey. However, this is not the case)I am not sure why this is happening, is there anything else which might cause this issue? Thank you  Best regardsJulian  

I'm still fairly new to Adobe. I need to use Premiere for work. I'm trying to export a 2.5 minute GoPro video into media encoder. I have it selected as H.264 match source- high bitrate. It opens media encoder 2020 and the file shows up from premiere. When I press the play button to encode nothing happens. I have uninstalled and reinstalled the program. I'm not great with the technical aspects of these programs. Any ideas how I can fix this? thanks! 

I am an up to date subscriber but get an error message saying my grace period has expired. I have tried getting help on "Contact Us" but waited over 40 mins to be connected to specialist without success. Regards and thanks to anyone who can help. Jason. 

My client has 1080psf23.98 footage.  Can Media Encoder 'read' psf footage?  There are plenty of DNxHR presets, but I don't see any that are for progressive segmented frame footage.   Here's what the client is asking for specifically: The show is being edited in Avid at 1080psf23.98 DNxHR LB, but any 1080psf.23.98 video codec will do for us. I recall Stacy mentioning your team will keep the same codec as the source footage, just adding the burn-in. Which would work great! The main thing is that the footage stays in 23.98 with matching source timecode. Thoughts?

I KNOW this is an ongoing PROBLEM!!!  Not an issue but a REAL PROBLEM!  I've read scores of these threads on CC in PP.  MPG2 lists the option but when you apply it to anything in the Queue, it vanishes.  What's the deal Adobe? Working on an iMac with High Sierra 10.13.6Memory: 32 GB 1333 MHz DDR3Graphics: AMD Radeon HD 6970M 2048 MBBlackmagic Design: Intensity ExtremePremiere Pro: 14.0.0 Build 572. (2020)Encoder: 14.0 Build 556 The CC file is set for 708 Service 1. The time line is: LA_GENERIC_TV30B_HD_CC, 1920 x 1080, 00;00;30;00, 29.97 fps 48000 Hz - StereoThe CEA-708 Service 1 properties: File Path: Captions Type: Captions Image Size: 640 x 480 Frame Rate: 29.97 Total Duration: 00;00;02;29 Pixel Aspect Ratio: 0.9091 Alpha: Straight Alpha Embed in output file is NOT an option in PP Export window.  I send it to Encoder.  The CC files and the timeline again, both set to 708 / Service 1. 1) In Encoder, I use

HelloNow I am trying to get information from AME using Adobe Media Encoder WebService, but I am unable to get it successfully.I could get the server information at http: // {IP}: 8080 / server, but the JobStatus part is Not Found. <payload version = "1.0"><ServerIP> {IP} </ ServerIP><ServerPort> 8080 </ ServerPort><RestartThreshold> 0 </ RestartThreshold><JobHistorySize> 100 </ JobHistorySize><ServerStatus> Online </ ServerStatus><JobStatus> Not Found </ JobStatus><JobId /><JobProgress /><Details />  </ payload> job / history had the same result.Is there a way to solve these?Thank you.

Hi,The problem happens when trying to render Premiere Pro sequences which contain After Effects compositions.This problem is only occurring when rendering with Adobe Media Encoder. This is my usual workflow: 1. I edit sequences in PP which contain audio and video.2. I switch to AE to produce animation and titles, then I drag and drop the AE composition into the PP project bin, in order to use it into the sequence timeline described in point 1.3. If I render the timeline using PP no problem occurs, BUT if I render the timeling through AME, the rendering process does not even starts, AME rendering queue just freezes at 0%.  Extra specifications:- AME Error Report does not show any problem. It just says "operation stopped by user" as I actually force quit AME after it freezes.- The problem does not occur if rendering directly in PP or AE.- The problem ALWAYS occurs when the PP sequence contains any AE composition, no matter if compositions are pretty simple, no matter

Hi,After Effects and Adobe Media Encoder aren't rendering. I usually "Queue in AME" but when I do that it says "Connecting to project" forever and never does anything. And if I try to hit stop or pause it crashes. So then I tried rendering in AE and when I did that it came out a black screen and said error. I've tried reinstalling AME, pressing shift while opening it, I even left for like 2 hours while it said "Connecting to project" and when I came back it hadn't gone anywhere. Then I went and tried to render an old project I rendered a while ago already and it wouldn't even do that.Please help me I'm loosing my patience as this has been going on for a few weeks and I'm unable to render out anything. Thanks, Chloe

 I use a macbook pro 2019 and it keeps failing when i get to a certain point whats the issue.

Hi,I want to create mpeg-2 videos with 608/708 captions. I drop a .mcc file into the Premiere Pro timeline. Then I want to export out mpeg-2 files for broadcast. I can create .mxf files with the captions. Why can't I create mpeg-2 files with captions? What settings am I missing. I have "embed captions" selected.Thanks,Jason

Hello, I have been looking for reasons why media encoder is stuck on software only and could not find any up to date answers. Whenever I try to encode anything using H.264 I cannot change the setting. Its just locked to software only. I have a pretty beefy computer and it would help if I can use the hardware encoder option. My specs are: Ryzen 7 3700x overclocked to 4.2 GHz, Nvidia RTX 2080, 32gb RAM @ 3200Mhz. Before I switched to Adobe CC I was using Davinci Resolve 16. Encoding only took about 25 minutes for a 45 minute project rendered at 1080p 60fps. Using the same project in Premiere and media encoder it takes between 40-45 minutes. Anyone know if there are any workarounds, or is the hardware encoder only avaliable to intel processors? If it is an option to only intel processors can Adobe consider adding support for AMD Ryzen processors, newer generations are a lot better performers.Thanks!

Hey guys, Anyone ever experienced this before? My timeline in premiere looks ok, all the files are ok. nothing is missing from the timeline or project. But I'm not sure what is this "sequence identifier" that is missing, someone help me, please. I'm nearing the delivery stage of my video project and this is the first time I've ever encounter something like this. I have 10 video output but only 6 videos were able to be rendered. The rest just prompted me the same error. -Encoder won't start the render-Nothing happens when I click on preset or format in AME P/s I just updated my Premiere and AME yesterday to the latest version. Any Premiere Guru/Sifu out there willing to help.... Thanks!

Hey!I'm in a super frustrating situation were rendering a video via the add to render queue (media encoder) is taking literally 4 hours to render a 24min video...surely this isn't rightSpecs of the MacBook: OS: I'm running the latest Macbook on OS Catalina 10.15.2Processor: 2.2 GHz Quad-Core Intel Core i7Ram: 16GB 1600 Mhz DDR3Graphics: Intel Iris Pro 1536 MB Note: I'm running ZERO other programs while rendering, ALL files within the document that are being rendered are on my desktop (aka SSD), not an external drive of some kind See below for the specific exporting setup. The document itself is a single screen recording, with another video on top and just some audio files - nothing crazy  Any help would be much appreciated, I'm thinking it shouldn't be taking this long but I'm not sure what to do

Grumpy hi... Everything was running smoothly, but AME doesn't start anymore.Neither when I try from After Effects nor from the Adobe creative cloud.This extends aswell to Premiere Pro which won't start aswell! All I get is the starting loading square... which then disappears.I've uninstalled and reinstalled every softwares, cleaned my registry, still not working... Anyone having the same issue?

Is there an API for Media Encoder?I heard that local port 8080 is open.