Questions

Adobe Scan offers a rich set of features for working with your scans. You can: Select multiple files Add business card scans to contacts Share links and file copies Open in Acrobat Reader Rename and delete files Modify existing scans Add photos to a scan   To know more how to work with your scan, please click the link: iOS: Working with scans Android: Working with scans

The button at bottom right for camera and photos does not way. I as well am unable to create scans from iPhone x

Whenever i try to email my scan i am unable to open the link and get an error message that states "file removed. Dont have access. Contact user." Been using this app for months and sharing with no problem. Just recently started. How do i fix? I am using version 19.06.02 for android. Please help!!!

I am encountering the same problem using the Adobe Scan App on Android and would appreciate assistance in retrieving the data from the original uncropped image.

I have recently updated adobe scan app on my iPhone 6s. But now I cannot see any of my archive files. I checked the document cloud but nothing is seen there as well.Can anyone help please?

Same issue. It’s broken. Version installed 19.06.20 iOS 12.3.1 iPhone X S Max. Just took a picture (scanned) a doc and it’s nowhere to be found.

I am using a new iPhone XS, so this is the first time I've used the scan app since switching phones. I never had this issue before. I scanned several documents for work and now they are nowhere to be found. please help bc I really need these documents. Thank you.

Hello. I use this app for a long time so I have got many files in there. An app had been deleted, then was installed again. I logged in with the same account and I can see all the files I ever had but I can't download some of them (pretty old ones)The sign "File downloading error. Download failed. Try later" appears. (Well, in Russian so it may be different to original.)How can I have my files back?It's quite important.Thanks.Konstantin.

You have took 90 pounds out my bank. WHY?

Would you cancel Adobe scan please as this was done accidentally..

I downloaded the Scan app because I have an document with incredibly small and unreadable text. I read that the Scan app can decipher text and allow you to extract it for editing. Once I took a picture of the document, the app indicated that it was reading the text, but now I can't figure out how to display the resulting pdf in a way that will allow me to see the text. Any help?Thanks!I've inserted the image for reference.

Have you found a solution as of yet? I have an iPhone XR and once I hit “save PDF” it seemingly disappears. Thanks

At some point, I'm guessing I've done something to some of my scanned documents which has resulted in the auto cropped areas being discarded. Not all my documents though, just some of them. I had been planning to scan a batch (several documents of over 25 pages each - no OCR required) and then work through the files to fix the auto cropping. Last night I could do this. Today I've gone to open one of the files I'm yet to process and it's been converted to black and white PDF and areas outside of the auto crop range have been discarded. This is problematic as the auto crop has botched a few pages.When I select to edit the PDF the page color changes to 'auto' (I think), and I can only adjust the crop within the auto crop area - the rest of the original photo is gone... what have I done to trigger that discard (so I can avoid it in future)?

What techniques should be used for scanning architectural size documents such as E, E1 and D size sheets?  When scanning E1 sheets, the text in the lower left hand corner is not legible.

Same here!  Files that have been scanned are showing in the scan app and Adobe DC app but not in the creative cloud.

Hi,I changed the AdobeID password (same account email address) and all the PDF scans are now gone.   They were all there before the password was changed.This is a major bugWhat can be done to recover the now missing PDF'sBoth online and in the app the pdf scans are missing.thanks

I was experimenting with the new feature of scanning business cards to contacts in the iOS, and in the most simplistic form it works ok.   It has trouble with reflective surfaces, but for the most part, it got most of the info correct on the first pass.What frustrates me about this app is that the automation fails to recognize, addresses, job titles, basically anything on the card that isn't name or phone number ( and it often misplaces which phone number is associated with things like cell, business, etc...I'll be the first to suggest this is user error, as I have found no clear instructions on the proper way to set this app up.  My first question would be, has anyone had success making it work for things other than name or phone number?Has anyone figured out how to incorporate a 2 sided business card into contact?And is there any easy way to copy the scan as the photo for that contact when creating the contact, so even if the OCR makes a mistake, you still have a copy

While working on the road I upload and attach documents to a business app. The app needs documents at no more than 200 dpi. How can I change the dpi?

Hi,I'm having a problem with my Adobe Scan App on iOS, after scanning some documents, the app just crashes to home screen everytime. Sometimes it works for a few seconds but I can't save my latest digitalization and it's a important one that I really cannot lose. But the app crashes when opening everytime and when it doesn't, it crashes when trying to save as PDF.I can't uninstall the app because I'll lose that digitalization that costed me time and money.I'm having the same problem on another iPhone with less digitalizations.

Although the system sounds are muted on my LeTV LeMax2 you still hear the shutter sound when taking a scan picture. Is there a way to mute it separately?Kind regardsMaria

when saving business cards as pdf the cards are cropped in half along the length of the card.This is on iPhoneX if it helps

I took several pages of scans. Then it was saved to pdf, but nothing shows me that the application has no scan. Is there any way to restore the scans? I was signed in. Thank you.Zuzana

Scan is working fine, but even though I have the option turned on in preferences, the original image is not saving in my device gallery. I have all permissions turned on. Any solution?

If you take scans and leave the app before saving, when you return to the app, it first displays the most recent unsaved scans.Being new to the app and thinking it's just a preview of saved scans, my first reaction is to hit the 'X' in the corner to exit and get to the scanning screen. In doing so, ALL the unsaved scans are deleted! There needs to be a 2nd warning prompt that I'm going to lose all my scans if I proceed after hitting the "x". Lost over a hundred pages this way.(Other times you get that warning prompt after hitting "x" but ONLY if you haven't left the app since your last scan. Is this an oversight in the way the app performs, or am I experiencing a bug?)

Hi there everyone!I've gleefully been using Adobe Scan to digitize business cards since it received the business card option, and it works quite well. However, I find myself wanting to scan e-mail signatures as business cards quite often, which works perfectly as long as they're printed on paper.If I take a picture of the on-screen signtaure with Adobe Scan, the OCR recognizes nothing at all. If I print that same e-mail and scan off of paper, everything is recognized perfectly. The image taken directly off the screen is legible but has noticable moire, which I assume is the culprit. Even if I zoom in on the e-mail signature so that it fills an entire 24" monitor before taking a photo of it, Adobe Scan can't recognize it. I've tried a bunch of different LCDs and it's the same on all of them.Any chance there might be a way to work around this issue? I'd really prefer not to print stuff just to turn around and digitize it again...-edit- One workaround would be to take a screenshot of the