Questions

Hello,  before the last update your could seamlessly switch between email addresses and now if I do the document is removed. And when I switched to my other email the PDF is not there because it is from another account. At this point it makes me, the user want to ditch Adobe and go back to Grizzly where your can do it seamlessly there.   does anyone have any answers? let me know please. 

I'm unable to send a scanned file as pdf. It's sending as a link to download the app. What's the issue here?

Hallo zusammen, In einer älteren Version habe ich immer nur den Dateinamen beim abspeichern eingegeben und wenn dieser schon vorhanden war, wurde automatisch eine fortlaufende Nummer Vergeben. z.B. XYZ (5) Mitlerweile ist es aber so, dass man eine Meldung bekommt, dass der Dateiname bereits vergeben ist. Also muss ich manuell suchen was die letzte fortlaufende Nummer war und dann manuell eintragen.Wie kann man die automatische Vergabe wieder aktivieren? LG und merci. 

Adobe Scan tries to send through Apple Mail. My default mail settings are Gmail, which is correct but it doesn't look like this carried through. I don't see anywhere in this app that allows us to choose the email client. How can we do this?

Hi, I have lost 2 of my mobile phones and in both of the mobiles, I had Adobe scan logged in with my google id.  Is there any way I can logout from those two mobile phones or from all the devices. Please help me with the same.  Thanks & Regards,Aakash Bhatnagar 

 All scans have disappeared from the Adobe scanner app. They are still there in the document cloud. How do I get them back in app?

After updating the app all of my documents have disappeared apart from 4 that date back to 2019. Has this occurred to anyone else and how do I retrieve or recover them?

Hey there,Two months back I was able to access all of my previously scanned files. But now I couldn't view any of them. All of my files just vanished. Please help me out with this.

suddenly my scanned docs all are missing. Lot of hospital related history docs. 

i accidentally left the app on an old work phone and the person who now has that phone, is using the app with my credentials. How can I restrict access so he can't use my account 

Is it now, or will it be available to password protect individual documents in the cloud?

Перестало запускаться приложение , просто висит запуск потом сворачивается . У меня там много документов , помогите. Айфон 14 

J’ai un problème depuis un moment ! Mon application se plante et ne s’ouvre pas

O aplicativo está com muitas interferências. Está travando e não processando as imagens. Exigo a restituição do meu valor da assinatura. 

To my dismay, about 20 files I scanned while doing archival work have gone completely missing from both the Adobe Scan App and the Document Cloud (I scanned them using an iPad). When I refresh the "files" tab in the app, occasionally one will pop up that was not there before, but the ones I really need have yet to resurface. They are mostly files I renamed to organize them better, and I am 100% sure I did not delete them, as they were there when I left the archive. The internet connection wasn't great at the time, but even if they weren't able to upload to the cloud, I don't understand why they are missing from the app, or where I can find them. I cannot find out how to talk to a real person at Adobe about this-- has this happened to anyone else? Any tips? They are nowhere to be found and I am really upset about it. Thanks for your help!

I have just scanned a few documents. They are shown under Adobe Scan on my phone, which I thought was synched to the Adobe Creative Cloud.On looking at files in the Creative Cloud app on my Mac laptop, it only shows recent pictures I've edited in Photoshop and no sign of the scans. Synching is turned on. Also, I guess there are NO files in the Creative Cloud folder that are meant to be the synched version of all Creative Cloud files. Where are my scanned files, where are my picture files and why aren't they both in the cloud?I think I'll return to using the Apple Notes scanning facility on my phone.

Hallo, ich habe zwei Probleme mit der kostenlosen Variante der Adobe Scan App. 1. Ich kann den Blitz nicht mehr benutzen. Die Schaltfläche "Blitz" ist beim Aufnehmen der Fotos zwar noch vorhanden, aber grau und nicht auslösbar. Kann ich diese wieder einschalten? 2. Auf einem iPad funktioniert das Scannen problemlos, auf einem anderen iPad stürzt die App immer dann ab, wenn ich einen Scan machen will, d.h., sobald die App die Kamera öffnet und anfängt ein Dokument zu suchen, friert die App ein und reagiert nicht mehr. Was ist da los? Ich hoffe, ihr könnt mir helfen!Vielen Dank. Florian

I have been trying to scan 8 pages from a book with adobe scan for almost an hour now. Every time it choses to leave two or more different pages in color and with dominant background. With the other pages the background gets removed and it is turned black and white. How can i get an consistant result?Can I force it to always remove the background? I tryed many different lighting conditions, but none gives the desired results.Can I force it to only scan in black and white?thanks for your help!

Sehr geehrte Damen und Herren, meine über die Adobe Scan App eingescannten Dokumente werden leider nicht hochgeladen. Zwar wird das Symbol "hochladen" angezeigt. Gleichwohl wird der Vorgang auch nach 2-3 Stunden nicht abgeschlossen. was kann ich tun? Für Ihre Mühen bedanke ich mich herzlich und verbleibe Mit freundlichen Grüßen F. Engel

Hi,I had saved a photo in PDF format. Ususally, It gets saved as the Current Date.But when I saved the File Name, It has been saved as 11 NoV 2566 BC. When I searched in the Chrome, It was showing me as Thai Date Time Format. I think so. Can someone tell , What is the solution for this File Saving Format ?

I am scanning documents on my phone, saving them and then sharing them to a folder on my GOOGLE drive, via the 3 dots on the app. My problem is that I cannot see any of the docs I've shared when I open my google drive on my desk top. Is it possible to even do this or am I thinking too optimistically? Thanks for your help!

Pankaj ki id

Another update and another example of how adobe doesn't care about their customers.  Hundreds of people complained about the default subject line and default text inserted in your email in the 'share a copy' feature that you have to delete every time- adobe doesn't care. So frustrating. Listen to your customers!

Vengo usando desde hace tiempo Adobe Scan y estoy muy satisfecho con sus prestaciones, pero hace unos días que una vez escaneado el documento quiero hacer "compartir copia" y entonces me dice:"abriendo archivo" y luego queda bloqueada la app. Me ocurre tanto con mi iphone como con mi ipad. Ambos dispositivos tienen actualizado la última versión de IOS, y también he desinstalado y vuelto a instalar la aplicación, pero sigue bloqueandose. Qué más puedo hacer? Muchas gracias.