Questions

Earlier this week I did some investigating around imported images set as exportable assets.   The following scenario provides some context: A client requires hero images to be provided at 1920x600 px dimensions. This is the precise file size we need to provide as a jpg or png. Our visual design team creates the image at that size. In Adobe XD, we create desktop artboards at 1280px width for a particular project.  We import the 1920x600 px hero image, and scale it down to fit it into the 1280px width layout. It thus becomes 1280x400px in size. We set that image for export.   Here's what happens:  In Developer view in a published prototype, that image (a jpg that was originally 1920x600) is an asset sized to the scaled size - 1280x400, and not the original full size.   Here's the problem: If Developer mode is intented to provide full hand-off of design assets, styles, etc. to meet a client's needs, it's problematic if the images don't meet their specifications

Hello Everyone,  I wanna talk about XD. preview on Macbook (Safari) I have a notification "There was a problem with the playback action" when i clicked play video demo on XD preview  I'am trying to fix this case with a several tips :1. Restart Macbook, and I've Upgdare Mac OS Ventura2. Clear caches / history browser3. Enable javascript on browser4. Setting web (Allow Autoplay)  But its not working 😞 I seen somes discussion about this, Im in the same condition with other people to waiting "the right suggestion"May you guys have a same experienced and could you please share the information ? Thank you very much  

Hi,I need help with tranferring my main component to another document with a shared library. I was able to get the original compoennt to other xd models (separate documents). Now due to redesign, I have changed some features of the main component in the original model (separate document). Now not only are the updates not showing in my other documents, but even when I tried copying and pasting the main component, the pasted component is in the old design. Any ideas why that is?? I am fairly new to XD.Thank you in advance

Does anybody else have problems with Open Sans while using Adobe XD? I'm fairly new to XD but until now I didn't have issues with font editing and selecting. Today, I have tried to use Open Sans for a project and couldn't manage to make the font appear in the page; the text is visible while selected but, once deselected, the text box collapes to nothing and the text disappears. I tried both with the downloaded Google font specimen and the font activated via Adobe Fonts.

A simple XD file, 5 artworks, nothing special (is almost a prototype). 1) Trying to share a link: unable to create it (44:23).2) I escluded an artwork (named "A" eg.) with an image from sharing, then tried again to create link. It worked.3) I added the escluded artwork "A", and update the first link. It worked (why ?????).3) Then, I had to add 2 more artworks. Again 44:23.4) I tried to make a different link with those 2 new artworks. Again 44:23.5) I tried to update the first link, including the 2 new artworks escluding the famous first artwork "A" with image. Again 44:23.6) I'm writing here this post, frustrated. I never had this type of issue since, 1 month ago, I moved my personal account into a Team subscription. After it, I started to have frequently this type of error. Ps. When I moved my account inside a Team subscription, I lost all my cloud files (I had to backup all my .xd files and then re-upload to the "new" cloud space).

Hi,when will the Character Styles bug be fixed?This worked fine in the old version of Adobe Xd. Now it works randomly. Sometimes you can change selected text by clicking a defined Character Styles and sometimes nothing happens. ?!?!It is very frustrating. One of the basic options is not working properly.I attached movie.

I'm trying to open a shared Adobe XD document from a colleague. I get the invite link and follow it, but when Adobe XD opens I get this errorI tried the default solutions that come up when searching, making sure the correct account is used etc. This is a fresh install of Adobe XD. My colleague has cancelled and re-invited several times, same error. I thought I'd try to share a test document back with my colleague but when I click the share icon I just get this: I thought It was a temporary problem at first but it's been like this for 24 hours. Any ideas? 

Hello all,There was an error on that cloud icon(shown in below image) ,after syncing files with creative cloud error went but all the URLs of projects changed and emplace of updating link I am getting an option of creating link in all my synced projects files.N.B : Name of files,Location of files,Creative cloud account I used for editing files are the same which I used before.So what could be the reason of this problem and how can I solve it and get my old links back?  

I am using the current version 56.0.12.6, I have tried to update my prototype links and always get the Error 44:76 message. Can Adobe please resolve this issue? I face same issue with my Mac Mini as well as Macbook Pro (2020, M1 chip). These files are for a project and I cannot afford to waste time on the updating error.  

I have seen others post about this but haven't seen a correct solution. Basically when I export, any masked image gets distorted; either blown up within the mask, or shrunk down and tiled within the mask. I have tried the various ways to export the artboards. My MacOS and XD are both up to date. A couple Adobe people have mentioned it is an issue with Preview. However, it's not just Preview, it's also Safari, and the iPhone default viewer.... I'm struggling because I need to share my artboards as a PDF, and I can't tell my colleagues that they MUST open it in Acrobat/Chrome/etc. for it to view properly... Anyone found a solution that isn't a workaround? 

Hi guys.   My XD interface it's with this problem. I just can't use the library and the components area.   Is there someone with the same problem?   <Title renamed by moderator>

I´m using a font that works fine in every Adobe App like illustrator, Indesign etc. (used on a apple MacBook Pro /Monterey / 12.5.1) but not in Adobe XD. In adobe XD i can just work with almost all upright type weights, some don´t show up right. All italics don´t work art all.    Any idea how to solve this?   <Title renamed by moderator>

I've been trying to work on some of my XD files this week and keep running into a bunch of weird issues that I've never had before. When I drag a copy of elements from one artboard to another, they disappear and are somehow still linked to the former artboard instead of showing up on the new one. If I delete something, I can't undo to bring it back. I tried uploading images for webpage headers and get an error that says there was an image upload error and other editors will see a placeholder image.Last night, I spent time making edits to one of my XD files and when I opened XD today, the changes were all gone. I have closed and reopened XD, uninstalled and reinstalled, etc. Is there anything else I should try to fix these issues? It is driving me nuts and affecting my work. I'm getting behind on projects I need to submit for my job.

Hello,I would like to ask, if I have made a design in Illustrator for example a web page with many artboards, can I import all the elements in adobe xd or do I need to design them again inside the adobe xd? I tryed to do copy and paste from illustrator, it works but if I copy and paste a shape and a text the text doesn't work (is not active) it is like an image but I can not separate it from the shape.I am looking forward for your answerThank youDionysia

 

Hi,I have been facing a lot of issue for my Adobe account specifically in XD related to all my cloud files. Recently, I had a cloud file created on 1st week of December 2022 and have been using it almost on a regular basis. But on 31st December, 2022 while I resumed back to work I just kept searching for the same file and couldn't find  single sign of it anywhere. I tried to search for it even in my account on https://assets.adobe.com in the files section as well in the deleted file repository. But the file was nowhere to be found. So basically it looks like I have lost my file in thin air just randomly without any action from my side. I had to recreate all my work from scratch again.Apart from this very recent issue I have been facing a lot of issue on all of my cloud file since the last 3-5 months. Whenever I add someone in collaboration to any cloud file of mine that person is unable to use the file and at the same time I face issue in saving the and synchronising the file

This is a huge issue. I've seen many posts with people  having the same issue and no resolution. From what I've read it's a limitation of art board sizes occupying the work space but this is such a fatal error as the workspace needs to accomodate a large number of art boards and still be shared with stakeholders and developers. It's such a huge obsticle in productivity I now understand why people use Figma over XD.    <Title renamed by moderator>

I tried to be as descripitive as possible in the title, but essentially what happened was this:  I have a shared cloud document with a coworker. The document has been open on both our computers without closing for a couple of days. I have been doing design changes in the document, and it has shown no signs of sync issues or otherwise. When I came back to work the next day I saw that some of the latest changes I did the day before was no longer there. Keep in mind, I had not closed the document. Just left my desk in the afternoon and opened my computer the day after. I thought this was a bit weird and checked document version history, but none of the synced versions had the latest changes in it. But I kept on working in the same document for a couple of hours before I had a meeting. Again, XD did not provide any signs of issues with syncing whatsoever. The document remained open in XD until I finished the meeting and started working in the document again. This time too, all of

Why is the entire design panel not showing in XD? I imported this image from AI, but there's no way to create new shapes, add artboards, nothing. Suggestions?     <Title renamed by moderator>

For the last few days, shared components become mangled after I update them (based on recent changes I make to the master component that is located in a shared library). And by mangled, I mean elements change position and size, plus some just get removed altogether. This isn't just a one-off either. I've gone back to check and update my shared library components many times over the last few days and it keeps happening. The files where I am using shared components are all messed up and I have to spend hours fixing them manually.  Even the components in my shared library file are getting randomly messed up as well. How on earth are their elements moving around drastically and also missing some elements at times? Many of which haven't changed in some time (a month or so). This is beyond irritating and causes me massive headaches with getting work done while wasting tons of extra time trying to restore my designs to their original states. My XD version (on Mac OS) is fully u

Hallo zusammen,seit einigen Tagem kann ich keine Prototyp Links mehr erstellen, habe die aktuelle Version (und arbeite in Windows) und muss auf der Arbeit dringend die Links versenden. Fehlermeldung ist immer diese:Könnt Ihr mir bitte weiter helfen?

Hi folks, Wondering how do you guys normally show your animation reveal for when page load? I am aware XD has this feature with 2 different artboard + Time trigger, but what if I want to show images reveal on page load without creating multiple artboards? Noticed that Time trigger not available for assets in the same artboard.  

Hey Adobe good morning, few days before I updated my XD after open and work there is a problem occur. 'Edit in Photoshop' option was disabled. How can I enable 'Edit in Photoshop' option. Please let me know I'm stucking. Thanks in advance

I was sent an email on June 11th that my adobe creative cloud membership has increased from 100GB to 1TB at no charge to me. When I logged onto my machine today, I saw where the creative cloud application was updated. I went to open Adobe Xd and it said that I was logged out and I had to log back in. So I opened Creative Cloud and it required me to input my credentials. After signing in there was an update for Adobe Xd that I started. After the update was done I went to open Adobe Xd and noticed that all my cloud documents were gone. I cannot find any way to recover them. Is there any way I can recover the files that are now missing since this upgrade? Last time I opened Adobe Xd was to download a copy of 1 of my files to send to a coworker to use on June 11th and all my files were there.

Hi,I apologize if this has been covered, I haven't found an answer.When I link one artboard to another in prototype mode, the second linked artboard opens at the top of the page.  Alternatively, if I link an object (not the page) from the first artboard to a second artboard (the page), the second linked artboard opens up in the middle of the page.  Is there currently a way to make an object link to a new page and open at the top?  Maintain scroll position doesn't work because the object is lower on a long page in the first artboard.Anchor links would solve this but I'm confused as to why artboard to artboard opens at top of page but object to artboard opens in the middle of a page. aThanks.XD 5.0.12.8MacBook ProHigh Sierra 10.13.3