Questions

Good Afternoon,I have developed a Captivate training module.  I have all the slides completed.   I want to pause each slide.   Then,  the user would  be able to click to go the next slide or branch.  This seems as if it should be straight forward but is not working.I have searched for a solution but, obviously, have not found one.Thank you for assistance.Peg 

Hi,I just downloaded the trial version of Adove Captivate. I want to try the app to see if it has any useful features for my projects. I already have a full Creative Cloud subscription and have no problem installing programs. But as far as Captivate is concerned, I can't seem to launch the product. The installation was successful but when I try to launch the program, it freezes on the loading screen and stays that way until I force close the program.Can anyone help me?The only thing I can report is that during the installation I removed the flag on the installation of Adobe Media Encoder because I already have the AME version of the Creative Cloud package.Thank you.Translated with www.DeepL.com/Translator (free version)

I’ve created closed captions using previous versions of Captivate. The process I follow is to open the Closed Captioning tab in Slide Audio. I insert a caption at the beginning then play the audio. When the audio reaches the end of the text in the first closed caption, I pause and insert a new caption. Paste in the text then repeat. This process has worked well with Captivate 8 and 9.Now I’m adding closed captions to a project using Captivate 10 (2017). I follow same process but after I  save, close Slide Audio window, I take a look at the closed caption text in slide notes. ALL of the text I’ve added (except for the first and last captions) has been reset to the default message. It’s taking me three times as long to add closed captions because I have to repeatedly add text for various sections of narration.Am I doing something wrong?Or was it taken for granted that this feature would continue working after all the other changes were made to the closed captioning feature so no one

Hello the eLearning page here lists a point structure and how you can receive "3 months of complimentary license usage (Adobe Captivate)" but once you reach these point levels, nothing happens. How does one activate this complimentary license usage?

Is there a way to increase the font size in slide notes in Captivate 8? It is much smaller than in Captivate 7 and I don't see any way to change it. Thank you.

Started recieving this error message when trying to launch captivate.  I am logged into adobe through chrome but when launching captivate from Macbook this error populates and then closes captivate automatically. Clicking link to Capitvate Support does not help resolve and customer care sent me to this forum for resolution  from Captivate support 

Hello,I have inserted a pdf on captivate by dragging it. It's playing well on browser. But when I created a scorm package and inserted into a lms to view it, the pdf part is showing black in colour(Means no pdf).I shall be highly obliged for your kind help. Thank you.

Hi All, I have a website loaded as a web object in Cap that works perfectly EXCEPT that although I have it set to scroll, it is not. The bottom of the page is necessary so this is a deal breaking problem. Any ideas to why this is happening or how to fix it?

Hi,Im going to have about 20 slides in a project. Each slide could have anywhere from 5-20 buttons on it. Each button will open up a grouped set of text objects. I was going to use the state to show/hide each group, but a state can't be applied to a group (bummer).Do I have to make an advanced action for each button to show the intended and hide all the others? That is a lot of work. What is the easiest way to do this? Im using Captivate 2019.

Hello everyone, I have a problem with wrongly displayed fonts in Safari in the Q&A section of e-learning I prepared in Captivate. I had to use Din PRO font for this project. I post printscreens from Safari and MS Edge. I my add that in the rest of e-learnung fonts are fine on Safari and rest of webbrowsers. Can any of you help me to solve this problem. Thank you very much. 

Initially I was making pretty complex bullet-list-looking things using images next to text captions. 8 objects to make a 4-point bullet list. Absolute nightmare for responiveness and a pain to build. I wanted my bullet lists to look like this, to match the designs I was provided:  I devised a way to use CSS entities by injecting CSS into the head using an execute javascript action on the first slide of my projects, as such: $('head').append('<style> [id*="_BLD"] ul li span.cp-liFirstLine::before { content: "\\\\\\\\2B2C"; font-size: 0.8em; color: #E84D0E; display: inline-block; width: 1.3em; margin-left: -1.3em; } [id*="_BLD"] ul li ul li span.cp-liFirstLine::before { content: "\\\\\\\\2B2D"; font-size: 0.8em; color: #E84D0E; display: inline-block; width: 1.3em; margin-left: -1.3em;} [id*="_BLD"] span.cp-numbering { display: none

Good day. I know this may sound like a stupid question, but I need some assistance in changing the color and style of the bullet points in Captivate 5.5. How do I do that?Thank you

I did some searching but I couldn't find a post with my particular scenario. Using Captivate 2017, publishing SCORM 1.2Lesson is set to complete after 50% viewed, but we also have 1-3 quiz questions at the end of every lesson. They have unlimited opportunity to answer and must answer correctly before lesson advances. (This may sound silly, but there are a lot of reasons why this is our standard set up.)We've added a Retake advanced action button at the very end so they can refresh the lesson, which jumps them back to the beginning and has a JS to cp.resetQuizData() to reset the quiz. This works great when it's not loaded into an LMS. When it is in an LMS, it seems like it's working but when they get to the quiz the questions are cleared but they can't click on any of the options again. In looking at the log, it looks like our suspend data isn't cleared. Not sure if we can force clear the suspend data or if there is a different executable we should be using. Does anyone have i

I did a demo recording using software simulation. The rollovers are stored in the slide when the recordings are made. Is there any way to edit in that slide to change or alter the rollover. I can get the slide and bring it into photoshop but it will not let me see the rollover in photoshop. When I bring it back in my changes will  be on the slide but I still have the rollover. I want to alter the rollover too.

I have a 30-SCO Captivate course in which half are lessons, half are quizzes. For the lessons, completion and success is based on slide views. For the tests, they are based on a percentage (80% minimum).The maximum score reported (SCORM Cloud) appears to be the average of the quiz percentages, so the max score displayed is 50%. Completion and Success show complete and passed respectively so long as the lessons have been viewed and quizes passed.  Is this a setting that I can change in the individual lesson SCOs or perhaps a button? I don't think this is something I can change in SCORM Cloud.Thank you.

1. I like to use the preset projects "assets" because I am still new to this. I have a 5 question quiz. I cannot select the quiz "results" slide from the premade projects. (Picture of greyed out results page included).  Not the end of the world... 2. I tried to just go to edit my quiz settings to "show score" and I check all of the things I want it to show but the slide that populates is blank. I have tried to see if it was just white words but that didn't work. Picture also attached. 

Using Captivate 9 for Mac under El Capitan……..This isn’t my biggest issue with CP 9, but it’s annoying: how do I stop it from making that dull beeping sound every time I use a keyboard shortcut? It’s like the error sound it might make if I were attempting an illegal operation. I don’t know if it’s a bug or a feature, but I can’t imagine anyone thought this would be a good idea.

when I have my project open, I'm unable to view the filmstrip on the left.  It's also not visible in the Window menu at the top.  However when I close my project and the screen is blank, I do see the filmstrip option and the filmstrip option - although it's checked it's greyed out for some reason. Any idea why I can't view the filmstrip in my open project? THANK YOU!!!Sandy

Hello all, I have sent published Captivate 2019 presentations to a client who reports that opening the index.html file brings up a blank screen in their browser.I am able to open it on my end (through Chrome) and have it work correctly.Are there browser restrictions when trying to view the html file? I believe the client is using Microsoft Edge/Internet Explorer.If this is the reason, has anyone found a work-around if the client is unable/unwilling to download Chrome? If there is any other likely cause of this, I would appreciate any help. Many thanks.

HiI am writing today to ask a question.How do you do a test with several questions, with only one attempt per question, and with 3 attempts in the test? but that in each attempt the final score is penalized, for example with -10%. This last programming is the one that I have not been able to find in any tutorial or discussion forum, I thank you in advance for your attention and a possible answer.

Downloaded captivate 2019 and when embedding a YouTube video the user no longer gets video controls to start, stop, fast farward, CC, etc. I tried embedding the video with interactive video and media with the same outcome. I need the user controls for the video to be accessible and not seeing this option.

we have three consecutive slides of drag and drop that have stopped working on our LMS.What happens is that it flicks through the first two slides not even giving you enough time to do the exercise. you then land on the last page f the drag and drop which allows you to do the exercise. If you get it right it will allow you to continue.When I preview the slides in the source file they work perfectly. I republished the file and loaded the zipped file but no change, still not working.Not sure what needs to change to make it work. This is a mandatory module so desperate to fix it up. Appreciate any help and suggestions. My skills are weak with captivate so simplicity is best. 🙂 thanks cathy 

Hello there,👋I got a task to create a customised quiz. So I used advanced actions for creating the quiz and was storing the scores accordingly in a variable. On the last slide I am able to show the score obtained, using that variable... But I am confused that how this variable will return it's value to LMS system. Because when I press F9 and check for points in the Quiz it shows nothing. It means internally no scores are associated which generally returns the value to LMS.... SO WHAT TO DO..please help...I shall be highly obliged...Thanks a lot in advance 🙂      

Hello. I have Captivate 2019 and am having some issues syncing the closed captioning with audio.The issue is that I added the cc to the slide and I sync'd it. When I reviewed the slide, syncing in parts of the video were off by as much as 6 seconds. I then edited the cc on the cc timeline, reviewed again, and the sync was off again. For some reason it is impossible to accurately sync the captioning with the audio.  I've attempted to sync it four times now and have given up. What is the secret to getting the captioning to sync properly with the audio?Thanks, Marion

Hello, Since Adobe started using account profiles to seperate between a team-license and personal licenses on the same Adobe account I keep running into issues with my Captivate subscription. My agency is using a "Adobe for Teams" license for InDesign, Illustrator, PS, etc. As Captivate is outside of the Creative Cloud I am running a personal license of Captivate directly on my account. Up until last summer that was working fine. Now that Adobe has separated these licenses into separate profiles that you can switch between (for example on Adobe Stock), I can't run Captivate + any CC Application at the same time anymore. If Captivate is the last programme I had opened, upon opening any CC programme I am greeted with the message that my subscription has run out, I then need to restart the Creative Cloud. log out of my profile, log back in and choose my team license profile and then restart whatever programme I wanted to open. If any of the CC programmes was the l