Questions

I have created a course where the learner's answer a series of knowledge check questions.  If the answer is correct, they get a short response and if they get the answer incorrect, they get a longer response.  At the end of the series of knowledge checks and answers, they complete a graded quiz.   I am having trouble figuring out how to program the course so that if the final quiz is incorrect, the learner freshly repeats the course. I want it to be as if they are entering the course for the first time but any way I have set it up and tested on scorm cloud, the course doesn't reset. If It doesn't reset, I run into issues with the knowledge check questions as people only have one attempt to get correct.Thanks!!

Hi, because of the publish problems we are have due to the 2019 recent update (as stated in a different post yesterday) I need to pull typescript fonts through to a project where the font license is attached to a different creative cloud account.Can anyone help me achieve this? thanksAngela

HiI have run into something really weird.All of a sudden my videos can only be played ones.I am using web objects and youtube i frames. It have worked great until some days ago.I jump to the frame using cpCmdGotoFramAndResume and cpCmdGotoFrame.What is upp Captivate.I am using captivate 2019

Have set up a series of slides in Captivate 2019 and I am trying to achieve the following:A slide has 3 text captions:Caption 1 starts at 8.4 seconds and fades out to grey at 16.6 secondsCaption 2 starts at 16.7 seconds and fades out to grey at 20.2 secondsCaption 3 starts at 38.5 seconds.The overall slide duration is 47.4 seconds.What I want to achieve is at say 45 seconds all captions are back to black for the remainder of the slide.I can get them to fade out sequentially as described above but cant get them back.Can you please give me some guidance if it is at all possible.Many thanks in anticipation Bryan

Hi I have created a blank project.  Some of my slides have next buttons that advance to the next slide when clicked.  However I want some of my slides to AUTOMATICALLY advance to the next slide. How do I do this as Its not workingThanks

I'm having a problem getting audio to stop when a shape button is clicked.I created some buttons with states that display a text caption in the visited state when the button is clicked.The text caption plays an audio file when it appears.The button uses the Stop Triggered Audio action when clicked so that if another button is clicked before the first audio is finished, the new audio won't play over the previous audio.Problem: it doesn't work. What is wrong?

Hi All,  I'm working with Captivate '19 and wanted to replace the default quiz buttons with image buttons but I can't find where to edit the alternate states (rollover/down).  I'm currently making the edits in the master slide.  I looked in the object style manager and couldn't find a way to edit the states there either.  I gave up and switched back to normal transparent buttons, but those have a rollover state too (boring gray color).  Can someone point me to where I can edit rollover/down states to the default quiz buttons?  Thanks in advance!

I am using captivate 2019. In the project I have a text entry box with 1 attempt. Correct action is set to jump to the next slide. On failure it is set to conitnue. Then some other things happen on the timeline and another text entry box appears. This sescond text entry box is not pausing the timeline. When I preview in HTML5 it just plays through the timeline. When I click preview project from this slide it works as expected. When I publish using html 5 as a scorm zip file and load to our LMS it does not work. Are there any known issues?  

Any recommendations for SCORM reporting configuration on captivate 2019 to allow learners access the module again for unlimited attempts to review the content if they need as i tried another SCORM file developed using articulate and working successfully with the LMS and allow me control learner access to the module again 

Hi, myself and my colleage both use captivate to publish and change project material etc. Both use 2019, one windows edition one mac edition. We have worked together both successfully publishing projects(html5) as and when up until now. We can still share projects and change things no problem. However on the mac version (this has been updated with the most recent update) when the project is published it has lost the ability to post data via a javascript event.  The windows version (not updated) when publishing the same project works as expected.  Can you help us track down what is causing this?Basic synopsis below..We pass variables into our captivate project via the index  pageThe variables are used within the end slide on enter action - javascript to post the passed in variables back out.We then refresh the parent window via a button javascript action. As I said everything still works fine while publishing on the un-updated version thanksAngela

Good Afternoon,I was troubleshooting a particular issue with a customer. Basically we downloaded and logged onto Captivate, but when we try to open a project (template), it will freeze at 30% and prompt with the "not responding". The templates are saved from a sharepoint and his colleagues are able to access any template/project workbook. We tried multiple workbooks without success. I had him log onto a different device, and the issue is following him on the other workstation as well.Device OS: Win 10Any feedback is appreciated.

We are having an issue that when users complete a training in our LMS, the pass/completed results are not being reported to the LMS, so they cannot print a certificate.  The LMS we are using is TRAIN, powered by the Public Health Foundation (PHF). To complete the training, the user must pass the exam with an 80% or higher.  The results I am seeing after a user completes shows the course was Completed and notes their score, but the system is saying on the backend that the status is "Failed."   The course settings are:  Status Representation: Incomplete--> Passed/Failed; Success/Completion Criteria:  Slided views and/or quiz (Quiz is passed) Would changing to Incomplete-->Complete and keeping Quiz is passed make a difference? We have been round and round with the helpdesk for TRAIN, and they insist that it is something with the SCORM file, so I am at a loss at this point.  What makes it even more confusing is that this doesn't

Hello All, I am new to Captivate, I am using Captivate 2019. I am using fluid boxes. I am creating a drag and drop action and have created in such a way that there is no need to submit, only correct answeres will be accepted. However, once the correct answer is dropped to the right targer, I dont want them to be re-draggable. it works correctly on laptop but on mobile the drag objects can still be moved even after the correct selection. How can I fix this? It jumbles up behaviour of my course..Thank you!! 🙂

I want to cancel my Captivate trial but I can't see it anywhere on my account to allow me to cancel it and I can only get the virtual assistant. How can I contact someone to get help 

Hi, I am using Adobe Captivate 2019 for screen capture. In some screens, the software records the actions as an FMR slide. When I publish the file (in the recorded size) it runs fine. But when I rescale the project from Modify--> Rescale Project as per my requirement, the recorded FMR slides shrink width-wise. Do you have any idea why my software is behaving like this? Is it a software bug, or is there anything that I am doing wrong? Thanks in advance.

Hello everyone, I recently unistall and install again Captivate and since then I haven't been able to record any typing action during the software simulation.I already checked settings/permissions both in Captivate and Mac, everything looks fine. Is there any other place I should check to find the problem? Thanks!

We are creating quiz in Adobe captivate (tutorial slides and quiz questions and publishing to computer. we then are importing into Knowbe4 compliance system as scorm project. When test is concluded by a user they see the quiz results but have no way to print or save to history in KnowBe4 system for future reference. (See below attached sample)If the test taker passes or fails we need a report. the way it works now, if they pass , the system issues a certificate of completion. if they fail it just closes.I am hoping someone can assist with how to get the actual scores so our HR department can retain in users profile folder.Thank you   

According to Adobe, it is possible for me to upload CP to sharepoint. Based on this article , I've already got my IT department to allow .json files. However I am still unable to view my index.html file or link it to my sharepoint webpage. Any idea how to make this work? 

Hi there, I was hoping you may be able to assist me with understanding two errors that appear in my SCORM Cloud debug log. They are as follows: 1 - [15:10:08.889] Pre-evaluation of exit action[15:10:08.889] Using finalScoCourseSatisfiedSuspendExitAction parameter 2- [15:10:10.383] OverallSequencingProcess for SCORM 1.1 / SCORM 1.2[15:10:10.383] Transferring RTE data to Activity data[15:10:10.383] Rolling up activity data[15:10:10.383] Checking for first SCO pretest[15:10:10.383] Using finalScoCourseSatisfiedSuspendExitAction parameter[15:10:10.383] No API Runtime Nav Request, exit action=exit,no confirmation I have included the full URL below if it is of any use:https://cloud.scorm.com/sc/guest/ViewDebugLog?logId=3f390874-6966-488a-a079-3bb95dfb62f3&courseTitle=Captivate+E-Learning+Course It has a completion status of completed which is all I am really aiming for, but just wasn't sure if these errors were an easy fix or have an impact on the course that I a

I just put my first responsive site online, using Captivate 2019, and would like suggestions to make it more efficient, to decrease problems that arise from older phones, weak signals on phones, or something similar. To help focus any suggestions, here are some characteristics of my responsive site. It has 37 slides and all have a picture, sometimes the same picture.The largest picture is 208kb. The average size is half that.I use JavaScript more than advanced actions.There are 2 external JavaScript files. I minified the largest, so it’s now 1.5kb.In an attempt to make my site more efficient, I also minified the largest JavaScript file that Captivate creates when the site is published. That file is CP.js. Before minifying, the file was 2.9mb. Now, it’s 2.7mb.There’s no video or audio, even turned off the mouse-click/tap sound.If you’d like to see the site, it’s at http://learn.cyclewriter.com/bikesafe . I fully admit that some items above may be overkill. I just applied optio

Captivate 9- I have a one hour video that will be put into our LMS and be Scorm compliant.I want to be able to allow the user to leave the LMS,and start viewing the video where they left when they return.I tried having an introduction slide, followed by a video spread out across multiple slides. I have it so each slide is numbered. One thing I am having trouble changing is the timing of each slide. For some reason I can only change the timing on every slide except for the last one which is really long?? If I have a 60 minute video (3600 seconds) and divide that across 30 slides, that should equal 2 minutes per slide. For some reason I can only change the first 29 slides to 120 seconds, and the last slide is is saying 3977 which i'm guessing is the total duration?I got the idea above from watching this video- http://vivaelearning.com/adobe-captivate-tutorial-add-scorm-bookmarks-embedded-videos/but he didn't visualize how to change the timing of every slide at the end

I am wrting an Advanced Action to check the value of  TEB variable. It is kicked off using Auto Submit but it is failing. I've traced it to the TEB variable has not been updated with the last character when the check is performed. For instance, if Auto Submit is used with a Max Length of 2 and I enter "AB", the variable only contains "A" when the "On Success" Advanced Action is kicked off. Is there a way to force the variable to record all characters entered before executing the advanced action? Thanks 

Hi,Captivate 9 (approved to update to 2019 soon!). I have been working on a project with multiple interactive exercises (seperate captivate project files). Each one start with a textual question/instructions for the user to execute through a simulated version of an application. Click boxes are used as the correct place to advance and report incorrect/correct responses. We give the user the opporunity to revisit the question at any time. This is used with two shared advanced actions. One to pause the slide and open the exercise text object, and another to close the exercise text and proceed the slide. This is working but seems like there should be aby easier way. In my effort, I found that the object to show (and hide) needs to be on the slide where it is being called to show or hide. I thought there has to be away to use the same object from another slide on all of my shared advanced actions would allow that. After all, when I set up the shared action on each slide, I can see the

Both panels are checked to display under the Window menu, but I can't see anything. There's just a scroll bar to the right of the main slide panel which scrolls down to an empty space where the Slide Notes should be. I reset the classic workspace and all of my options. I checked for Cp updates and restarted the program. I tried starting a new project rather than my existing project. I've never experienced this in 10 years of using Cp. Any ideas how to fix this? Thanks in advance!

I wanted to create a simple interface that changes colour constantly. When the user sees a face between colours I want them to hit any key. At the end I want to display how many images of a face were displayed and how many times they hit a key. Has anyone tried somthing like that before and got any tips or tricks on how to tackle this on Captivate 2019 (mac)Thanks in advance for any thoughts!Andy