Questions

We’re excited to announce the launch of a comprehensive Help article designed with YOU in mind!    Have you ever been puzzled by a task or needed help navigating a feature in our product? We know how important it is to get quick answers without any delays. That’s why we’ve compiled a convenient article covering the most common How-Tos, making your experience more seamless and delightful.   What’s Inside Our new help article is your one-stop destination for: Step-by-step instructions: Clear and concise instructions on performing common tasks with links to additional resources.   Troubleshooting tips: Solutions to common issues and how to solve them. General queries: Answers to frequently asked questions from Captivate users.   What’s in it for me Time saver: Find answers quickly and get back to what matters most. User friendly: Easy to navigate and understand. Always there: Available anytime you need it, right at your fingertips.   How do I access the r

Simplesmente, acentuações e caracteres especiais que não funcionam no Adobe New Captivate 2023. Testei diversas confirgurações de teclado, mas não reconhece a entrada pelo teclado (nem o virtual), apenas copiando e colando de outra ferramenta para o captivate, o que é inviável para quem produz e precisa de agilidade na criação.  Alguém sabe como solucionar?

So when I opena. project using the standard 'Light' template in the new Captivate, I get a little blue warning in the bottom right of the main window saying a font is missing (see screenshot) "Roboto" - to my knowledge I have not used any fonts outside of the included theme ones. Would there be a way to identify what element is looking for this? is it a UI element? is the only answer to manually click on each element in my project and see if any are randomly set to that font? 

White borders appear around the program window when I open pdf files with Adobe Acrobat. This happens both in dark and light modes of the display theme. Problem appears both in fullscreen and normal window modes. In the corner of this "white border" i can press the phantom exit button and it closes the app just like the native exit button would do normally. This glitch/bug annoys and is actually hard to work because sometimes the normal window exit button stops working and only this "phantom red button" would be pressable. Tried turning off the security mode(all buttons there are turned off) and tried various compatibility options. Nothing seemed to help.

I have a few quizzes in Captivate 2019 and I utilize the question pool to create random quizzes.  Is this possible in the new Captivate 12?

Hi!Could you please help me find my Adobe Captivate Specialist Certified badge or certificate?

I'm working with Adobe Captivate 12 and have a specific requirement for a Multiple Choice question. The question has 5 possible answers, 3 of which are correct and should each give 1 point when selected. Additionally, I want to award 1 point each for not selecting the 2 incorrect answers.In other words, I want to give points not only for choosing the correct answers but also for avoiding the incorrect ones. Is there a way to set this up in Captivate 12? Any guidance or steps on how to achieve this would be greatly appreciated. 

I am using Captivate 11.8.0.710 and have published the course to an LMS. I have set the Quiz attempts in the Quiz -> Pass/Fail settings to infinite attempts. The Retake button is turned on. Do users have to retake the quiz in the same session using the retake button?  Currently, when a user fails the quiz and doesn’t choose Retake at that time, and ends the session of that module, when they come back to the quiz, they can no longer retake it. Instead, all they see is first question of the quiz in review mode with no navigation. Every time they return to the module, they are set to the next question in the quiz, but always still in  review mode with no nav. For example, if there are 10 questions in the quiz, they could leave and return to the quiz 10 times to see each question in review mode but they would never be able to retake it. Is this the designed behavior?

I am trying to publish a Captivate Project for a device. This will be put into Moodle. When I clicked on "Publish to Device" the first screen came up. There is a place to put in the Fonts Domains. When I click on the link to the Creative Cloud, I get a screen that wants me to purchase Creative Cloud, which our company already owns. When I chose my fonts, I used Web Safe Font, which is what was suggested to use. I did not click on the Cloud icon to choose. Is this something that I should have done? I am ready to publish this, but am at a loss as to how I can get the fonts domains. Thank you in advance for any assistance.Diane Guiett   

I am working on Captivate after 2019 and I am totally lost! The entire toolbar is different. I can't resize images the way I did, cannot edit the color and placement of the TOC(what happened to the skin editor?).  I can't drop an image without a media block, cannot import slides from a PPT and so much more. I feel like I don't know this tool at all. Is it possible to switch to the classic version from here?

I am having an issue with Captivate Classic.I have a slide with many text call outs on a video.  The Video position is set asTop 0%, Left 0%, width 100% and Height Auto.  When testing the video resises properly for the various devices (Specifically Desk Top and iPad (horizontal).  There are perhaps 12 or so callouts.  All have positions set at:Top x% Relative, Left y% Relative, width z% and Height Auto.  When testing against the various devices all callouts behave as expected (they remain locations wise as they should) except for one?  I have specifically checked the one not properly positioning and verified the Position is set like all the rest.   In the CpC Layout review I can see all the callouts positioning as expected except this one. I get the same sysmtomif I preview the project.Anyone know what I might be missing?

I am receiving the above error when trying to insert image blocks.  I have tried the instructions provided by Saurav_Ghosh in this thread https://community.adobe.com/t5/captivate-discussions/error-message-something-went-wrong-while-content-block-insertion/m-p/13951680  These instructions have not worked and i have also tried reinstalling the app,. Does Adobe have a solution for this issue?  

I would like users to have a choice to go back and do the simulation again, but the simulation does not work the second time once it's gone through. Is there a way to make the simulation work multiple times? I am working on the version 12.3.0.12. Thank you very much in advance. 

I've still got older eLearning modules in Captivate Classic 11.8.3.8 and want to keep my closed captioning for my SCORM output but now I need to have MP4 output as well and was told I might be able to export the closed captioning to SRT for the MP4. I see a document on how to do that in the New Captivate, but is there a way to do it in old? Until the new Captivate has all the same features/options as the old Captivate, I can't move over for these older files. We do update them, but not as often as we'd like due to resources. Thanks for any help. I manually created captions for one of the modulesa and have two projects now, but I'd rather be able to use the same project and publish 2 ways. Thanks

Use company's test version of captivate 12.3. On fail set result 1 to go to a certain slide it always to the first question in project. Why is it doing this and why can't tell it to go any slide of my choosing?

Hi  I'm trying (30 days trial period) Adobe Captivate Classic but I'm not able to get any of the animations (SWF) offered in gallery cause the dialog filters GIF extension files only. What am I doing wrong?  Thanks in advance for your prompt answers Albert

Can somebody please explain the difference between extended support and core support?

Product:  Captivate 7Feature:  Drag and DropWhen clicking submit, is there a way for CP 7 to only return incorrect drag and drop answers to their starting position?The following two posts asked the same thing, but no one has had a chance to respond.http://captivate.adobe.com/captivate/topics/drag_and_drop_send_back_incorrect_answers_onlyhttp://forums.adobe.com/thread/1280177Thanks!Micky

Hello, I'm working on a project for work and most of the time the closed captioning has no problems. We set it to a standard for the entire project. I'm running into a weird issue where for one slide exactly, the closed caption changes colors to a duller gray than the color selected. It happens mid sentence, goes back to normal, and then happens again towards the end. I have already tried resetting the closed captioning for the whole project. I have deleted the closed captioning for that slide, and readded them.I have edited that slide's closed captioning.  Settings for Captivate Project Example 1 Example 2  

HiI have noticed that it is not possible to use the On exit function on slides.None of the people on my team can use it. We have different acounts of the latest version of Captivate. But we all have the same problem.Have they diactivated this function?

I'm wondering if the drag and drop activity has to be on its own slide or if it'll work on any slide. What I'm trying to do is have an intro text block with voiceover including an instruction that alerts user to D&D activity coming up. Text fades, and an image of a deck of cards comes up. When user clicks on that it 'deals out' 10 cards, which will be the drop zone for the draggable text labels which fade in at the bottom of the slide and match up with what's written on respective cards. I wanted an advanced action on the click of the deck, to open all 10 cards but in a staggered order as if 'being dealt' . . . but I'm assuming with the 'on click, show' concept will open all at the same time as all 10 card images are set to not be visible but are all in a list on the script. If those cards are part of a drag and drop event, will an effect even work on them?  I may be shooting for too complex . . . ! (It works great in my head though).

I am seeing an issue with Captivate 12.3.0.12 (not Captivate Classic) while recording a software simulation. I'm on MacBook Pro with Sonoma 14.5.   When I record, regardless of if it's demo, assessment or training, the actual application I'm trying to record (in this case, a web-based app in Chrome) does not get recorded.  Instead, I see only my desktop background image (in my case, mountains with grasses and trees). The click boxes and instructions/text captions appear in the right spots, just not the actual application. I found threads for a similar problem long ago in Captivate Classic, the solution being to make sure you are running as an admin.... I am.  I've also uninstalled and re-installed Captivate. Any ideas? 

I have a few issues with the Quiz that I created. Sometimes when people take my training and answer the knowledge check questions I created in captivate, and the get it wrong, it freezes and does not let them retake the question even though it is set to infinate tries. Second thing that happens, is if they are taking the training and take a break and come back to it a day or 2 later, the same thing happens and they can not continute the quiz. To that event, they can never complete the training with out me unenrolling them and reenrolling them in Workday. Has this happened to anyone else? I have attached a screenshot of one of my quiz questions to have anyone take a look and see if I am doing something wrong and also the quiz preferences on my file.

Hello, This is the first time that I receive this message and I don't know what I should do.I get this message when I am about to publish my project. Does anyone know what I should add as domain? Thank you

I want to stop the state changes at the last state and have the Next button appear only at that moment, the advanced action will need to be a little bit more complicated. I have done the following:Create a user variable v_counter (Project, Variables); it can have a default value of 0.Check that the Timeline of the Next button starts after the pausing point of Button_1 (as is the case now)Re-add a pausing point to the Next button (Timing properties, Pause after 1.5secs is OK)Extend the timeline of the Next button till the end of the slide (CTRL-E or with Timing properties.) If you  do not have slide audio, the slide duration can be reduced, you don't need such a long slide.Shorten the duration of the Button_1 timeline so that it ends before the pausing point of the Next button But I need some assistance in doing the last part:Create an Advanced action with TWO decisions (tabs):   Decision 1 'Always'       Change state....      &nbsp