Questions

I'm many hours deep on creating a project in Captivate. When I add a click-to-reveal widget to a slide and click in to customize colors and icons, the app crashes. Then it corrupts the file. I managed to restore a previous version and Save As, but each time I get to the point of adding that widget, the same message, "an unexpected error has occurred, which may cause captivate to behave unexpectedly." An older discussion post pointed to issues when customizing states, but I haven't done that. I cleared cache, reset preferences, to no avail. I am operating on Mac OS, using Captivate 12.6.0.63. Can someone please advise? 

Ive been having an issue when i copy and past slides from another project into another for example the assesment slides with the click box and type options and the header colours change. It falls out of line and i have to re configure and move them into position. Can anyone help?    

Hello Captivate Community, I just updated to v12.6 and when trying to launch the AI Voices I am getting an error. Shows "It appears there is a problem with loading the voice".  If I retry it doesn't bring them up. My internet connection is active and working, I have tested and verified that. Any thoughts or advice on what could be causing this?Thanks,Matt

I have created question pools and added the correct amount of random question slides to my main project and have now published. The user will have three attempts to pass this quiz. It seems that if the user fails the quiz the first time and retakes the quiz again, the SAME questions in the SAME order are appearing again. My question is, Is there a way to ensure that on subsequent attempts, the user is seeing a different set of questions on retake? I am using 11.5 captivate 2019 version.

We are thrilled to announce Adobe Captivate 12.5 with AI Voices, bringing our very first AI feature to the table!   And that’s not all.  We have packed in some more fantastic updates to make creating courses easier, faster, and more fun. From AI Voices that bring your scripts to life, to Web Objects for adding live content, and features like exporting your design settings, adding headers and footers, and using Adobe Fonts  there’s so much to explore. Oh, and don’t miss the new Accordion Widget for layering information in style. Let’s jump in and see how you can kickstart 2025 using all these cool new features in Adobe Captivate 12.5.   AI Voices: Say goodbye to monotonous, robotic narration. With Adobe Captivate’s AI Voices, you can now create, engaging audio content that resonates with your audience. It’s simple. Just type your script, choose from a variety of natural-sounding voices, and let AI do the magic. Whether you need a warm conversational tone, a crisp ins

Hi, I am facing issues that my LMS does not mark the e-learning courses as "Done" after exiting the course.I never experienced this until now, after I inserted a few question slides (multiple choices and true/false/yes/no) into a course. So, i suspect it has something to do with the quiz settings.My idea was to let the learner listen to different audio scenarios (blank custom slide), each followed by a question slide (audio -question-audio-question etc). Graded, since Survey and Pretest were not really what I needed.No matter if the learners answered all correct or all incorrect, they would still be marked as "Done" after shutting down the course window. BUT, the learning portal says "Continue", which means the course is incomplete in some way but I can't figure out how. I didn't want the quiz result slide either but I forgot to uncheck that box before inserting question slides. In addition, I re-made that slide by inserting my own button and deleted the"Continue"-button and everything

Hi,I did this for some of the hotspots but not all. I am wondering where the option is located in this latest version (12.3) to choose "hover" over "click"? Again, I found it a few days ago but now I cannot see where I made the change. Thanks in advance for your help. I did try searching and found nothing that matches this latest version. Best,Amy

I am creating a quiz in Adobe Captivate 10 and I require a 100% score to pass. On the quiz results screen I want to create an option for the user to only retake incorrect questions (as opposed to retaking the whole quiz). How do I accomplish this?

I upgraded to 12.6 last week when I was in the middle of creating a module that is basically a respository or toolkit for a number of PDFs that I cannot host elsewhere. It seems the in the update, the ability to print or download the PDF from the iFrame no longer exists. I'm hoping that I am able to use the button in the webobject block to open the PDF in the iFrame in a new window. haven't been able to figure out how to make that happen. The button wants to be configured to access a URL or a PDF hosted somewhere. Maybe I should be doing this another way? Any ideas out there? 

I added Exported scorm 1.2 file to MasterControl Training course. The video plays fine.  When closing the video skin bottom x or top right x the tab closes.  I have a service ticket open with the MasterControl support but I'm wondering if its an issue with the Capitvate skin.  I usually count to ten before closing the video in ase extra seconds of unseen play is involved.  Any advice why the browser tab crashes. 

When I click New Project, Captivate displays the following error messages: Failed to create Cache folder: Falling back to the default locationCaptivate CacheFollowed by: Failed to create default project caceh folder: falling back to %temp% Yes, I noted the typos 🙄 Clicking either [Retry] or [Cancel] has no effect. Thinking Captivate is trying to create a cache in a non-exsistent location (I neither have a second physical drive lettered D nor a network drive mapped to D), according to the title bars in the dailog boxes:D:\workspace\release\dev\source\components\projectnslides\CPint... I tried to open the Preferences menu from Edit. Except, as soon as I did that, this error message appears: An unexpected error has occurred, which may cause Captivate to behave unexpectedly. You can restart Captivate with backed-up project.  As soon as I click [OK], the Error Report for "Adobe Captivate" dialog appear and Captivate crashes back to t

Hi all, I am fairly new to captivate classic and need some guidance. I need to add a button to the quiz results slide, that should be hidden unless the user fails the quiz twice. The button then needs to be able to reset the quiz score to be redone and take them back to the beginning of the entire course... does that make sense? In summary:- hidden button until quiz is failed twice- resets quiz score and takes user to beginning of course (not just quiz) I would be grateful for any assistance if this is possible?? I have tried, but have had no success as of yet

I completed a project and when I try to preview it, it shows a blank webpage. I tried to preview other projects and they load fine. I tried to clear the cache and it made no different. Publish settings are correct. Not sure what the issue is.  This is the URL when I try to preview. Not sure if this will be a clue to the issue. http://localhost:63243/preview/HTML5Temp38317-2005708834Pre/index.html

Hello,  I am working with trial version of Adobe Captivate to test out if the software will work for my company. I am unable to upload premade content to the platform and wondering if its because I am in a trial version or if the platform does not support that option. Example the content is in a powerpoint and I have converted it everyway I can to see if I can upload it.  My trial version IMPORT function only gives me 2 options. Import CSVProject content and closed captionsCustom design options.  Please advise anything helps! We would love to be able to use this platform     

I have created a quiz in Captivate 6 (in Windows 7) that includes 6 questions. However, Captivate appears to think I have 10 questions. A previous publishing showed 8 questions. What could be causing Captivate to see more questions than what I have?Thanks,Darin

Hello,I'm reaching out to get help about erroneous review links.  When I go to get a review link or update a link, my projects populate with a review link from another project.  I have tried to delete old links, and they come back anyway.  I've tried signing out, restarting.  Not sure what else to do. 

Hi Captivate community, I would like to remove a white/beige background from my project when it's published, as I wanted a dark colour around my screen.Cannot find a way to change this, even when turning the backgroung colour of my project to full black.Any ideas on how to get rid of this annoying white bg?

Hi,I'm getting continual crashes in Captivate 12.6 when trying to record a new software simulation. Its after I press the End key or click the stop button. Error message "Adobe Captivate - untitled_demo3.cpt" - "An unexpected error has occurred, which may cause Captivate to behave unexpectedly. You can restart Captivate with backed-up project". Crash report below. I can find Temp folder with the file name untitled_demo3.cpt in their title but they are empty.I can record a demo simulation if I am inside an existing project, but get the error if trying to record a new simulation. I'm only selecting for demo at the moment on the new simulation, but I really want to also record training and assessments at the same time. I've tried restarting my machine. And also changed the default Location and Project Cache in Preferences, so that they are within my C:\Users\... folder, as they were originally in a shared folder on our company network. But the outcome hasn't changed. A

Hi,There are three buttons: Shutdown, Track, and Alert.These buttons must be clicked in the correct sequence. Shutdown → Track → AlertIf the Shutdown button is clicked first, it should go to the Partial Success slide. The same applies to the second button, Track. When the third button, Alert, is clicked in the correct order, it should go to the Mission Success slide.If any incorrect button sequence is clicked three times.For example:(Track → Alert → Shutdown) or(Shutdown → Alert → Track) or(Alert → Shutdown → Track)etc the learner should be taken to the Incorrect slide. On the third failed attempt, they should then be directed to the Summary slide.Is it possible to write a trigger actions for this scenario??The correct sequence is:Shutdown → Track → Alert 

After the update to 12.6, my carousel slides are not displaying correctly as per screenshot (company information redacted). I have selected the correct carousel template yet when published the left spacing is removed and the left button covers the text (as highlighted in red). Any suggestions to resolve would be amazing, thank you!

Hi, I am working on a module, and there is a quiz component at the end that users must complete. I am unsure how best to set it up, but these are the requirements. The questions combine a written scenario with a video clip/picture and a question (all are yes/no answers). They need to be graded and have an option at the end to review their answers and the feedback for review before giving the user a chance to retake.  They can take it as many times as needed to obtain a pass, which is more about learning and completing with understanding than anything.  It would also be nice to be able to randomize the order of the questions so not always in the same order for all users. I am unsure how to get both the video/picture on a true/false question side. Initially, I set a slide with the scenario/video and a button to answer questions, which goes to a true/false slide. I know this is not the proper process, or the answer would not necessarily follow the correct que

I am using Captivate 2019. I have a knowledge check matching slide with correct and incorrect captions. The correct caption shows in HTML5 preview, but the incorrect caption does not show up at all - even when I test it before I make any adaptations to the slide. What am I missing?Thanks, Jess

Hi All,I am running Captivate 12.6 and have had all my branding blocks disappear from my project. When I attempt to add them again, the "add header" feature is grayed out, as if the branding blocks I previously added are still there but not visible. I would appreciate any solutions or advice on this topic. Thank you.

Hi all - so I have a quiz slide using Captivate 2019s built in multiple choice. The master slide contains Back Submit and Skip and each have been stylistically edited in the Object Style Manager. We have a few multi choice, T/F and multi answer Knowledge Check slides.  Settings for the Multi choice/Multiple answer are:GradedShuffle AnswersMultiple Answers (when required)Points: 10Numbering: NoneCaptions: Correct, IncompleteButtons: Back, SkipActions - Success Go to next slideInfinite Attempts: yesRetry Message: noFailure Messages: 1We are finding in testing, which I've not come across before, that if we get a question wrong (Incorrect message, please try again), that if we get the answer wrong again, Submit when clicked does nothing. So even with Infinite Attempts we can only get it wrong once. Is this expected behaviour?Quiz Settings: Required - OptionalAllow Backwards movementUnder Pass - Fail - Pass Fail option is set to 80% (but these are just knowledge checks)If Passing

Is anyone else having this issue. I have a Captivate project started and when I go to add the Slide Video from Media Blocks, or if I add Video from Media Blocks, they app crashes.