Questions

I use Acrobat Connect (not Pro). When I demonstration something--with InDesign for example, the user does not see my InDesign tool icon. They see the Acrobat Connect presenter icon (I see the same icon when they share their screen to me). Is there a way to disable the icon so the actual tool icon is displayed? I looked at the help file but could not find anything.

I find anyone can cancel all voice in the meeting room. If i am a presenter, anyone can cancel my vocie. Is't a bug?

My goal is to load custom made flash (.swf) presentations into Adobe Connect and present them to an audience (not using presenter)- however I am encountering the following issues:1. The sound within the .swfs will not play (sounds works fine everywhere else, and was tested via the Audio setup wizard).2. Many of the features within the loaded .swf do not work - sometimes causing runtime errors - does certain as3 code not work in the Adobe Connect environment?3. "Synchronized Navigation" in the Shared Pod option menu is grayed out - I can not synchronize flash content? How can I control the presentation?Thank you in advance for any guidance you can offer.

When I attempt to play a local video or presentation through Desktop Sharing in Connect, participants are unable to hear the audio.  Are there any solutions for playing the audio through Connect and having it output in the included Audio provider without having to set up a microphone?

Does Connect track results from Captivate's assessment simulation?Also, If you import a Captivate assessment simulation into a Presenter presentation, are the assessment simulation results still tracked when the Presenter file is published to Connect?Thank you!!!

1. How do the "Polls" work? For example, I would like to pose the following question with these possible answers.Q. How long have you been employed at Company A?A. Under 1 year1 to 2 years2 to 5 years5 to 10 years10 to 15 yearsMore than 15 yearsI'm having trouble adding more than one answer.

Has anyone made this work?I have an interview by Adobe Connect Pro on Thursday, so I thought I'd just check everything will work - but the connection test crashes in both Chrome ("The following plug-in has crashed: Shockwave Flash") and IE8 (no such explicit clear message).Do I need to find a third browser to make this work?Peter

Can someone tell me if its possible to view a participant's screen?  We plan to use Adobe Connect for not only sharing our "presentation" screen, but also to have the ability to view a participants screen to assist with their "software" questions.  Thanks for the help!

Dear all:I have a custoemr using a Vaio laptop and it has problems with the Ad in of Connect.Each time she tries to get the proof of connection (eventhough she has the last version ogb the Adin) automatically Connect said that there´s a problem with the Ad in and take her out.If she´s in a meeting se cannot share anythin (she can charge documents) and also she cannot connect a web camera.Any idea?Thanls in advance,Desirée

I have been trying to input audio and video into conect pro without any success. I have been using the Canopus ADVC 110 and a Sony DSR11, both connecting via firewire, Connect Pro however does not reconise them in the camera pod. Is this a problem others have experienced? I understand there is also quality issues with Connect Pro, we are using verson 7. Any suggestions most welcome.Thanks Dougdhopkins@laidlaw.ac.nz

I cannot get the Adobe Connect Pro Add-in to install on my laptop. I am running Windows Vista, IE 7 and Adobe Flash 9. I have disabled pop blockers & added admin.acrobat.com to my list of trusted sites. Has anyone encountered an issue with installing the plug-ing? If so, how did you resolve it. I apologize if this question was asked and answered in this forum, but I was unable to find it. Thank you for any help. -Kelly

Hi, Everytime one of my customer is trying to start the voice, webcam, sceen sharing, audio setup wizard or select camera the connect add-in stop working and a dialog box with the message "Adobe Acrobat Connect Add-in 9.0 r299 has stopped working" appeares. The system settings: Windows Vista Flash 10.0.12.36 (I have also tried 9.0.45.0 with the same result) Connect Add-in 9.0 r299 ESET Smart Security We can't find anything in the nod32 log. Anyone with a solution? Dan

I just got set up with hosted Acrobat Connect. I have a Dell XPS M1710 laptop with an external monitor. I run both screens at 1920x1200x32bit. I was able to share the entire desktop (either monitor) just fine, but when I tried to share a FireFox or IE browser, the screen showed a denim color with a light gray cross-hatched line... kind of like what you see when a video is run through the wrong codec. I couldn't do anything to bring it up.Anyone else run into this problem?

We've had Breeze Live 5 at our campus for 3-4 years and have not upgraded to Connect Pro 7. My question is if anyone knows if there is a compatibility issue with Flash Player 10 on Breeze Live version 5? When we try to log on using any player > 9, it comes back with a message that says "Breeze Live Requires Flash Player 6.0.65 or newer", when I click on the 'troubleshooting link' here's what I get from the diagnostics: Player: Version:10 Revision: 12 Platform: WIN App Server Connection: Successful Connection: Successful Protocol: rtmp Connect Time: 462 ms Bandwidth Upstream: 6068 Kbits/sec Downstream: 4733 Kbits/sec Latency: 8 ms Thanks for any advice or help in advance....

I have one PC running XP which has the adobe acrobat connect add-in installed. When I enter a meeting it launches this add-in and the browser states the meeting is being run in the add-in. I got to the troubleshooting and do a system test and it confirms the add-in is installed.However, when I go through the audio set up wizard it states that I should install the add-in for maximum performance. When I try to do that via the install button,  it locks the browser an the add-in screen. Any ideas?Thanks!

The credit card that we were using for recurring billing expired, and now I'm not able to re-subscribe to our Connect Pro service for the same meeting URL:http://na1.connect.acrobat.com//dealbaseUnder the Credit Card Information tab, I'm not allowed to re-submit a new card for this.I want to give Adobe money, preserve my existing conference room URL, and this is proving very difficult.We created a new meeting URL, and subscribed to that, but it caps participants to 5 users max. I think previously, there was a higher cap?Suggestions on how to get the old URL re-activated online (ie so I don't have to call anyone to do this? They seemed quite confused last time and I had to call several phone numbers before giving up).

I have adobe acrobat 8 professional  and office 2007the adobe tab in word has disapeared, i can not convert documents to PDF no more.but it works in excel and outlook.what do i do ??!!!

Hi,I have a problem on one computer (a Mac) whereby I launch my meeting room from Safari, it starts the Connect Pro Plugin (Mac) and then just hangs, staying on the loading screen.  Using ?launcher=false on the URL allows the room to be opened just fine in Safari, but of course I cannot share my screen, etc.  If I try to launch my meeting room from Firefox, the Connect Pro plugin works just fine.I have tried removing cookies in Safari, emptying the cache in the Connect Pro plugin, with no joy.Please help!  Any advice or suggestions will be very welcome!

Our customers are experiencing some problems logging into our Adobe Connect meetings.  What happens is they click the meeting room URL, choose the ENTER AS GUEST option, type their name and click ENTER ROOM.  Then the screen flashes white and they get brought right back to the log in screen. We have tried a number of things to resolve this issue, sometimes they work, sometimes they don't:  CTRL-Click ENTER ROOM button, change the browser, copy and paste the URL into the browser, change the privacy and security settings, install the Connect Add In.  While some of these things will work (most notably changing the browser) a lot of our customers just can't log in.This starting happening right after the the last Window Update right around July 20th or so.  Before then we NEVER saw this issue and now we see it with every webinar we run.I would love to hear any advice, workarounds, etc.  I have contacted Adobe support but they have been mostly un-supportive.

Hi!I played around with the different layouts of Adobe Connect Pro and somehow got a real chaos of window sizes and window positions when changing the resolution as well. How can I reset the layout to the default layout settings (window size, window position, which window should appear)? At this moment I cannot move a windows because it's too big to move or resize it.Is there a possibility to undo these changes?Thank you!Best regards,Thomas

we begin this week to use Adobe Connect pro meeting with PCs . No problem with webcam, sounds and sharing.I try the same with Mac OS X and Sounds and sharing are ok.   BUT  I'm not able to see and use my webcam .Why ?thanks to help me

I have set up a meeting and my drop down menus are showing up with some weird thatch like pattern instead of the content that is supposed to be there. Here is a screenshot. On the presenters machine it looks correct but all meeting guests it looks like the screenshot. Ideas?

is there a way to have the form field automatically jump from the one it's in to the next and continue typing once the form field is at the end?... i know i can wrap the form field if i make it bigger, but the lines in that don't line up with the lines of my spreadsheet. i know i can set the field up to a maximum character length, but it wont go to the next field and keep typing. it just stops. PLEAS HELP

We would like to 'pull' the recording meetings out of Connect and make them available to others as a simple file. I can see no way of pulling these recordings from our Connect server. Can it even be done?

Hello Guys, I am wondering what could be the maximum FPS for videos in a virtual room, with the maximun bandwidth possible?Regards,