Questions

Hi Guys,  I want to texture a model that has a glass panel with a display underneath. I know I can use vertex paint, but I'm unable to select the color because the display glass is above the display. I can manage it when I import my model with different texture sets. However, I want the display glass and the other parts on one texture set. Is there a way?Greetings

I noticed today that Painter uses a lot more disk space than it used to. Usually it's around 50 %, but now it's 70% even when it's opened on an empty project. I updated to the newest version and no change. I cleaned up temp files, too. Why is it using so much when there's nothing even loaded yet?

Hello, my mesh maps changes after export and I don't understand where the problem comes from (attached how the world space normal looks in substance vs the exported file).I've tried with/without dilatation, different sizes and preset, to no avail.Is there a solution ?

I'm not able to rebeam my code for the Student version because my E-mail has not arrived... how can I get my redemption code? pls help

I'm making my first modular character, who is currently nude and made up of 5 objects (Head, Torso, Hands, Legs, and Feet) and all share the same material. When importing the low-poly mesh into substance the head was a different shade to the rest of the body, this was also the case in Maya but after some research I found the issue to be related to the vertex normals. After averaging the normals this resolved the shader issue in Maya and in substance, at least for the low poly. I then baked the details onto the low-poly model and noticed the shader issue has appeared again, but only after baking and again only on the head.I'm really not sure what the issue is here, I'm hazzarding a guess it has something to do with the normal of the high-poly but I'm not sure the best way to go about resolving this.Any help and advise would be much appreciated.     

Hi all, hope you are having a great day! So it seems to happen alot. I go to add a decal using my saved alpha as a stencil. I input the alpha into the stencil slot, then try to choose a hard brush from my favourites to paint it in with. But the alpha wont change to the hard brush. It reamains as the stencil, so im brushing the stencil with an alpha of the stencil. Is it a bug? is there a setting that I need to change? I always check that I have the paint tool selected. Any help would be very much appreciated Thanks Alex

I exported the texture maps from SP and assigned them to Blender and Sketchfab. I realized there was an unexpected black spot stretching out. I unplugged the maps individually to find which maps caused the problem, and it turned out to be the AO map.The weird thing is that the black spot disappeared when I assigned all texture maps back in a new SP file with the same low-poly mesh and the same UV. Mainly, I cannot detect any error on the AO map visually.

Hi)I want to bake a high poly model onto a plane - PS-1I hardly change the default settings - PS-2Everything starts well - PS-3But the result is terrible! - PS-4Please tell me what is my mistake? What am I doing wrong?

Hi All I tried importing an obj and for some reason the object will not appear in 3D Substance Painter. I exported the obj from CLO3D. I have tried importing the obj into Substance Painter by dragging the file into the 3d window and also by using the File import method. Neither method works and I've tried several times. I have gotten several error messages in the logs: What does "[Scene 3D] OBJ: No object detected to attach a new mesh instance." mean?And what does "[Resources List Model: Icons memory budget set to 100MB" mean? When I look into my settings it says +500MB. I appreciate any help anyone can provide. 

(This is for substance painter) I don't know what to do 😞 Any ideas?

The title might not make a lot of sense as I don't really know how else to explain itMy question would basically be:Is it possible to export all of those mesh maps as a single texture? As opposed to getting a different .png for every single mesh map? I like working in PBR, as the mesh maps really help with some things, but don't need it for what I'm using the models/textures for which is why I want single-image exports.I've been using the output template "2D View" which almost achieves what I want as it creates a single image, but it also takes the HDR lighting into the image. This causes the texture to have lighting 'baked' onto one side of the model, but not the other.

Can I use the 2D/3D screen separately when using the dual monitor as in the screen? 

I know we can import .abr Photoshop brushes into Painter, but can the default brush alphas and the shapes in the Alphas category be exported from Painter in a file type that Photoshop can use (like .png, .psd, etc)? I assume not, as using Export Resource only copies the native Substance files to another folder, and dragging them into Photoshop directly doesn't work either. Thanks in advance for any information.

I'm a university student trying to get the Education license for the Substance 3D Collection. I'm not renewing a license. I've tried using three different emails on here. The first email I tried was my university email. Trying the emails the first time would give me a "Successful Request" message, but I would never get the email with the code. Trying the email for a second time results in a "UniqueID Already Exists" message. I've double-checked the emails, I'm typing them correctly and there's nothing in the junk/spam folder.I'm really not sure what I'm doing wrong.

  This piece of code doesnt point to any starter assets but it is supposed to point to an export preset. Please help me how to get url of a export preset

I have no idea what's going on here. I'm trying to bake my high poly asset to my low poly asset, but I can't even get that far in the process. When I try to import my low poly, which comes from Maya with nice, clean, blank UV's, it just throws all this random crap on top of the UV, completely destroying it. I need to get this baked over ASAP for my assignment, which is due this weekend.

Hi.When trying to color an FBX model exported with Blender,there are some parts that cannot be colored.All materials are combined into one,and the surface orientation of the model itself is correct.Please let me know the possible causes and solutions.

I've seen questions for this go back to 2016, but I still can't find a way to move a paint layer (with a line drawing on it) to another place on my model. Any tips? Is a move feature still not implemented? 

I've searched all over for any answers to the issue I'm having with no luck. I created a low-poly mesh in Maya, UV mapped the mesh over 3 separate tiles, then sculpted it in Mudbox to extract the normal maps. I want to work on it in Substance Painter, but the normal maps only show up on UV tile 1001. Each part of the model has a different material, so thats not the issue. I don't think the exporting from Mudbox is the issue either, since they show up fine on the 1001 tile. This is the normal map placed on the correct UVs in 1002. It is not visible in the viewport.This is the normal map placed on the incorrect 1001 tile. It is visible in the viewport no matter what map I plug in.I'm posting here because I'm lead to believe that it is an issue within Substance Painter. If it isn't, at least I could narrow it down and keep researching.  Any help?

I'm using SP 9.0 and trying to generate the height map from the diffuse map. I created the anchor point for the diffuse layer but cant link to the fill layer for height map. All the layers are setting up correctly but cant open the anchor point tab for selection. 

Hi, I'm working on a school project for which we've been provided a high and low poly mesh (maya file) and are supposed to bake the high onto the low poly using substance painter. I applied hard and soft edges and while some bake just fine, a bunch of cylindrical shapes completely ignore the soft edges and bake hard edges instead. Below the mesh with only a baked normal map in substance painter and the same mesh in maya.    I have tried several things, but to no avail. Baking this mesh without projecting the high poly onto it doesn't cause any issues, only when baking the high poly does this arrise. I have tried baking with both the regular mesh and a triangulated version, both with the same result. I have also tried using .Obj instead of .FBX but once again with no results.      

Does this link still work? (https://substance3d.adobe.com/education/) It says there is a service outage and I dont know if that means the website is not running anymore or not. If it is just an outage, how long will it be for me to be able to use that webpage again?

Hi so exporting more with baking and I trying to use the match by mesh name but I get this error that get me confuse. Now it says ot have the mesh name be _low and high and I did that but I get this error message that says the 2 meshes have not match so I'm a bit confuse. Here this is what I'm getting.  What is causing that even though I gave them the sufice that match.

Hi! Since I couldn't find an answer anywhere, I thought I would ask it here. I've seen it on multiple 3D models but can't make it work in Substance Painter. Is there a way to bake a clipping edge like this? :In Maya:            In Substance Painter:           As you can see, the normal is not correct. It should look like this:        

Hi. I have the Steam version of Substance painter 2021 and the curvature map is baking incorrectly. It was also doing this with the standalone version.