Questions

I need help with Substance Painter not loading my 3D Models to paint on.I'm running a Ryzen 7 3700K 8-Core CPUNvidia geForce GTX 1660Ti GPU32 GB RAMLatest Build Of Windows 10 Thie is my Issue Below: I select a New Project and I want to pain some 3D Models from these In-Game Models from the Video Game "Counter-Strike: Global Offensive". - See 1st ImageI select a 3D Model to open from the "Browse" - See 2nd ImageI get The Errors": - See 3rd Image[Plugin - resources-updater] No project open, resources updater discarded[Scene 3D] Errors have been found while splitting meshes per UV tile:Mesh 'weapon' has a face spanning across multiple tiles: UV tile 0, 0 (UDIM 1001) with vertex at U=0.4461, V=-0.001Mesh 'weapon' has a face spanning across multiple tiles: UV tile 0, 0 (UDIM 1001) with vertex at U=0.4493, V=-0.001[Scene 3D] Loading failed[Scene 3D] Failed to load 3D scene.Loading failed How do I fix this issue?

Hi, I've run into a problem with the clone tool.Every time that I set the source for cloning, it will stay in its place, but as soon as I start to paint it, it will follow the carser, and it will not stop following it, even when I stop left clicking. It's the same in normal cloning and with the absolute source option on.It was ok before, and suddenly it's broken. Help will be much appreciated.

Hello, the program is the same, the settings are all the same, on the 1st screenshot the model was textured from 0 and then transferred via smart materials or via cards to the same version of sp with settings 1:1, in addition to the fact that the spots started to look different (this is not the main thing), the ambient occlusion channel with the L8 setting It does not transfer or save any information.As a result, in the same joint venture and other programs, the model is lighter.Is there any way to save (export) the model so that it stores information in dark shades? In the future, when I open a model, I want to see it the same as I saved it, and in the same SP, with the exact same settings and even the same layers, it becomes lighter, but if I manually add AO L8, it will be ideal, but you can't configure these options in marmoset toolbag. so I want to see the final result immediately when exporting.I tried to access the channel profile in the settings themselves, tried to save the ao

Hello! I'm trying to create a pipeline for a student animation that uses USD to drive the pipeline, this is for my honours exegisis. I was wondering if anyone would be able to answer a few questions for me, or offer some advice. I've seen that Mari offers a higher degree of customisation for USD export with textures, are there any similar settings for substance? What are the best practices for structuring layers before bringing the USD file into substance painter? Is there a way to set naming conventions? In general I'd just like to gain an insight into how best to stucture the project, and what best practices to inforce in the pipeline. If anyone has any advice, experience, or useful resources to share I'd very much appreciate it. Thanks!

hi! i hand painted the text on the scroll but there are some uneven space between the text so i want to move some of the words but i wasn't able to find a selection tool, does substance painter have a lasso tool or a selection too?

Hello. I am trying to bake a position map for an arc and it give these results. I am not sure what I am doing wrong. Its suppose to be a tilable texture so there is so uv overlap.Thank you for the help.

Why do the colors change a little when we convert the image in the Substance Sampler to a material and transfer it to Painter? The colors in the sampler are closer to the original image.

Have a question that I have not been able to find a workflow that works.  When we are designing plastic parts, they typcially have a Mold-Tech texture on them that is very small in details.   We also have a Stratasys J826 3D color printer that can print both colors and textures on printed parts.  Grabcad is supposed to be able to print textures from Bump Maps but that is currently not working so I have been trying to do it with a deformed mesh.   I have been trying to use the "Export Mesh" command in Painter to export the deformed mesh that is on the OBJ files that I imported.   The mesh will create millions of triangles but the mesh is still very coarse.   I'm assuming that the UV's are not dense enough to be able to replicate the very dense texture but I can't figure out how to increase the density of the UV's since the trial part I am doing is simply a flat plate.   

Hello Allegorithmic Team,I hope you’re all doing well!I’d like to propose an enhancement for the user interface of Substance Painter, specifically regarding the Asset Shelf. Currently, accessing the shelves (Project, Starter Assets, Your Assets) requires navigating through a dropdown menu in the top left corner. As many artists frequently use these shelves, the extra click can be cumbersome.I suggest implementing dedicated icons or tabs for these shelves. This change would allow for quicker access to our customized materials, brushes, masks, maps, and smart shaders, significantly improving our workflow.Thank you for considering this suggestion. I appreciate your attention to this matter!

Hello, maybe somebody could help shed some light for me on this issue I've encountered with export exported images from substance painter. Could also be a question for Apple support too.  When I export images from Substance, I can right click on the BaseColor outputed image and click "Get Info" and I can read the following: Dimensions: 4096 x 4096 Color space: RGBAlpha Channel: No But when I go into preview and just re-export them I more information and can read:  Dimensions: 4096 x 4096 Color space: RGBColor profile: sRGB IEC61966-2.1Alpha Channel: No The key difference is the "Color profile: sRGB IEC61966-2.1".  Is there a way I can have this embedded upon export from substance painter? 

Hello everyone!Hopefully someone can help me out here in regards to color spaces, using the eye dropper, and hex codes...So, here's the situation... Right now, I'm using color space ACES - Raw, color picker and eye dropper are also set to ACES - RawI have this color palette at https://www.color-hex.com/color-palette/1061900Let's say I pick the purple color, which on that palet is 7851A9..if I use the eye dropper to pick the color, it appears brighter on the color picker, and even brighter when looking at it in the texture properties but has the correct hex code.  But, if I typed in the  hex code, it appears darker in the color picker, but appears correct in the texture properties..if I switched to ACES - sRGB, same thing happens, except that if I type in the hex code this time, it appears correctly...  I don't know if this is all buggy, or what...and I know this all sounds strange.I'm curious as to WHAT I'm doing wrong, and what color space I should be usi

hey so i textured different parts of a diorama in substance painter - meaning each part has a different substance painter file, but i wanna know how i can open them up into 1 single file where everythings textured and into place

Hi all, i want to set up a project for my design students (higher ed) where they design a fantasy globe, using Adobe Illustrator for assets to appear on the globe, Substance 3D Painter to place multiple assets on a globe's surface. So far so good. But how can i render out the globes surface as an equirectangular map? I'd need it to convert that into so called globe gores (using NASA's freeware g.projector). I am looking for a detailed tutorial on how to import/link Illustrator assets to Painter 3D and how to export the globe's surface as a equirectangular map. Any help appreciated. And of course i'll share my workflow with you. Thank you in advance.Michael   

Hello.I want to add screw normal decals to my planks but as you can see in the screenshot, it uses the plank's material. How can I make it metal?

Hello there, I am still using the legacy version 2019.3.1 of Substance Painter. I had a RTX 2070 Super GPU and I changed the keys for TdrDelay and TdrDdiDelay and did not get the error message for a long time. But suddenly it was there again and I changed it again but the error message stays.Now I have a new GPU RTX 5060 ti 16 gb and the same error is showing up although the settings in TdrDelay and TdrDdiDelay are set to 60.So it can't be the GPU. Substance worked despite of the error message but today it crashed. So now I do not know how to get rid of this error.Thx for any help:)

Hi, there's this issue I'm having and it's driving me insane.  When I bake the details of a high poly mesh onto my low poly one, most of the options (Normal, Curvature work just fine, all of the details get baked into every UDIM tile that's there. But, when I try to bake a height map, it just doesn't do that at all and it only tries to bake the details on with two specific tiles for some reason. I'm using the new automatic cage feature to bake it, but the height baking only seems to not act up when I use the "distance-based" option which I absolutely dont want to use because then I would have to deal with those stupid artifacts that the only known solution to fixing is to manually draw over them. please please PLEASE give me an answer to what's causing this, this is driving me mad

Hello! I'm experienced with Maya and other 3d programs but am fairly new to using Substance. I'm encountering an issue I can't seem to find any documentation on: when I import certain meshes into Painter, it tells me:"Mesh normals are invalid (some values are null) and will be recomputed"...and then re-calculates the normals itself. My mesh has a lot of custom hard / smoothed edges, and when I bring it into Substance it basically softens all the edges, leaving it looking pretty gross. The mesh looks correct in both Maya and Unity, as well as in Blender.  Here are some things I've tried, unsuccessfully, to fix this: unlocking the normals in Maya, averaging them, setting them to face, etc. and then re-doing all my custom hard edges and re-exporting to Substanceexporting as an obj and then re-importing into a fresh Maya scene, and then re-exporting to Substancethe classic "cube trick" (combine the mesh with a cube, delete the cube faces) resetting fbx export settings a

I cant seem to find an option to reorder the layers or move existing layers to group etc.  Yes we can use insert fill or insert_functions but what if the layers are already there or I want to move those to a group. critical for batch operations or cleanup of files.  

Just as the title says: the blending mode of a layer appears on another monitor on Windows 10 and Windows 11. Its been years since this bug was reported and it was never fixed.

I can't download or use materials from the comunity... i do not know why!

  I tried all that I can think of🥲 But when I bake in substance paint, I keep getting this weird missing parts on AO and Thickness..I checked the UV, normal direction, settings, but can’t figure it outCould somebody please help me with this?? I’m desperate to fix this.. 

Okay, so I'm doing a project for school. My model has a rigging system. When I try to export an FBX file from Maya, I get these two errors. What do I have to do to fix this? I tried going to Edit > Keys > Bake Simulation, but nothing I do is working. Thank you for your help. 🙂

I know that people have been clamoring for a SP<->Photoshop feature and I was stoked to see the option in the export settings. It worked great sending the files. Now is there a way to link them so that changes made in Photoshop will be brought back in? For all the people dismissing Photoshop as a valid hand paint program I haven't seen anyone talking about the fact his feature exists. Is it because we're not quite there yet? I'd happily make a YT video to help out the community if someone could help me solve this puzzle

Well, the title is pretty self explanatory. In the Substance 3D student license website, I put my e-mail to proceed in the verification process, but no e-mail arrives. I already tried with my Adobe account e-mail, with my educational e-mail, with another personal e-mail but no luck in any of this attempts. And if I try to put the same e-mail adress again, then a message shows up "UniqueID already exists".