Questions

Signed up for a free trail, but now wish to cancel it - due to expire in 3 days. When I click on "Cancel plan" button in my account settings the next screen just hangs on the loading screen and wont load. Ive tried this for 2 days now and do not want to incur the monthly subscription fee for something I dont want and have tried to cancel well before the trial ends.

The Manage Payment Method interface on your account management website has a major flaw: once entered, credit cards can not be removed. I don't think I've ever encountered a website before where if I enter a credit card, then enter another card later, and I can't just click "remove" for the card I no longer want on file. Mind you, this is not me attempting to remove all cards I have on file. I have an active subscription and understand 100% that Adobe needs a card on file to bill things to every month. Most sites would call this a default card and as long as you have one card on file, set as default, you're good. So, I decided to "contact" Adobe via chat. I just left my browser window open and maybe an hour or so later somebody popped on to "help" me. The "help", after some back and forth, I got was essentially this: "I can not help you even though I said I could initially. I can only see one card on my end. If you see multiple, those should just disappear sometime"

Hi, my annual prepaid plan was renewed 2 days ago and payment deducted a few hours ago. I have since cancelled the plan and would like a refund and total cancellation from this month onward. I do not require it to continue till May 2027. Please assist in this as soon as possible. 

How do I change my username? I just registered this account and I'm not really sure how to do it. Can anyone help me out with this? Thanks for your help

I redeemed two mensual codes for Creative Cloud Pro and the subscription it was extended only for one month but both codes appear as redeemed.How can I solve it?Thanks! 

me cobro este mes y ya no uso la app ayuda

Probeer al een week mijn fotografie lidmaatschap op te zeggen, maar na aanklikken opzeggen, blijft het scherm hangen en komt niet verder. Eerdere vragen en antwoorden geven geen echte oplossing. De linkjes werken niet meer. Kan op geen enkele andere wijze contact leggen om lidmaatschap te stoppen. Echt heel slecht dit en kennelijk gaat dit al jaren zo.

Ich bin Lehrerin und habe ein Abo für Lehrende. Bisher kostete das Abo 34,99 €. Jetzt auf einmal werden 77,99 € abgebucht, trotz Abo für Lehrende. Wieso?

Hi everyone,I’m looking for guidance regarding a recent subscription charge for Adobe Acrobat Premium purchased through Google Play.I was charged ₹2,600 for the subscription (Transaction ID: GPA.3347-3337-9327-71229). I submitted a refund request through Google Play, but it was denied under their policy.This subscription renewal was not intentional, and I have either not used the service or used it minimally. I would like to request help from Adobe regarding a possible refund as a one-time exception.Has anyone faced a similar situation and successfully received a refund from Adobe after Google denied the request? If so, could you please guide me on the best way to proceed?Any help or advice would be greatly appreciated.Thank you.

I paid for a one-month subscription to Adobe Firefly for INR 1199/- The money was charged, but the subscription is not active

Hello,I canceled my subscription before, but I have been unexpectedly charged since January due to an automatic renewal. This renewal was not clear to me, and I did not intend to continue the subscription.I would like to request a refund for these charges. I would appreciate your assistance in resolving this matter as soon as possible.Thank you.

Hola, les pido ayuda. Les escribo desde España, alguien ha cambiado mi mail y número de recuperación y no he sido yo.Se ha cambiado mi cuenta de [removed]a [removed]Este cambio me impide cualquier acción en mi cuenta. No puedo llegarme ni acceder por otros medios.Por favor, intenten ayudarme, gracias.¡Un saludo!

Bonjour,Le 28 avril, j’ai reçu la confirmation de l’annulation de mon abonnement.Je n’aurais dû subir aucun prélèvement.Je constate que j’ai non seulement était débité, mais que mon abonnement n’a pas été annulé alors que j’ai la confirmation !Merci de procéder au remboursement du montant prélevé et de bien annulé mon abonnement !Cordialement,

Please cancel my subscription because I can't afford $69.99 + $29.99 per month.  

I am considering to cancel the subscription however it said it’s having the cancellation fee, please advise how can I cancel the plan without it according to my account?

Hi, I’ve been seeing a number of sites and sellers online offering heavily discounted “full access” to Adobe Creative Cloud (often under names like Adobe_King / Design.King / Design_King / Real_Design_King).From what I understand, these appear to be based on shared or third-party team/enterprise licenses, where users are invited into someone else’s plan rather than having their own individual subscription.I’m trying to better understand how this works from Adobe’s perspective:Is this type of resale or shared access allowed under Adobe’s terms? Are these considered legitimate subscriptions for end users? Can Adobe revoke or cancel access to these accounts at any time? Why would a user pay a third party for access instead of subscribing directly through Adobe? Are there any risks around account security, data access, or long-term availability? If these setups aren’t permitted, how are they able to operate for extended periods without being taken down?It would be helpful to understand whe

picture with code removed from this public forum

Hi, I’ve been seeing a number of sites and sellers online offering heavily discounted “full access” to Adobe Creative Cloud (often under names like Adobe_King / Design.King / Design_King / Real_Design_King).From what I understand, these appear to be based on shared or third-party team/enterprise licenses, where users are invited into someone else’s plan rather than having their own individual subscription.I’m trying to better understand how this works from Adobe’s perspective:Is this type of resale or shared access allowed under Adobe’s terms? Are these considered legitimate subscriptions for end users? Can Adobe revoke or cancel access to these accounts at any time? Why would a user pay a third party for access instead of subscribing directly through Adobe? Are there any risks around account security, data access, or long-term availability? If these setups aren’t permitted, how are they able to operate for extended periods without being taken down?It would be helpful to understand whe

I canceled my 7-day free trial on April 30 (day 6), but was still charged Rs 1949 on May 1. There are no active subscriptions in my Apple or Adobe accounts. Is there any way to request a reimbursement?

Hello!I am requesting to cancel my subscription to Adobe Firefly. I have not used this product in the last month.I am unable to cancel the subscription myself because the system requires me to update my payment details before managing the plan, but I can’t perform either action.Please cancel my subscription and confirm the cancellation in writing.If any payment is charged, I kindly ask for a refund as the service has not been used.Thank you for your understanding. I look forward to your reply.

I have the Creative Pro plan and know the pricing on that just went up. But on top of the $75.14 (correct charge) I have a recurring $10.88 payment being charged to my credit card from Adobe. This charge happened 4x in one month before I contacted Adobe via chat. They looked into it and do not see the amount in my billing history. Which matches what I see too. So we assumed fraud. I called my credit card company and they refunded me and sent me a new card.Not even one week with my new card the $10.88 was tried to charge me today. After the first fraud claim I switched my Adobe to be paid via Paypal instead of my CC. I immediately called my credit card company since this charge should not have even come through directly to my CC. They confirmed 100% that it is Adobe making this charge. So we had to refund and cancel my card again. I contacted chat support and they were very unhelpful. They said “since they do not see the charge being made in my billing history it has to be a bank proble

Deseo cancelar mi suscripción y solicitar un reembolso total bajo su política de 14 días. Me olvidé de cancelar la prueba gratuita y el cobro se realizó recientemente. Por favor, confirmen la cancelación sin cargos adicionales

Ich habe Adobe Pro im März auf Probezeit abonniert und innerhalb von 5 Tagen storniert. Nichtsdestotrotz wurde bei mir im April und Mai das Geld abgezogen. Ich möchte mein Geld zurück

Se renovó automaticamente la suscripción anual con un cargo de 18 k a la tarjeta sin que deseara, e Sun cargo automático no deseado que estoy reclamando con su política de 14 días