Questions

Ik moet mijn gsm nummer toevoegen in mijn account maar krijg telkens de melding dat er een fout is opgetreden tijdens deze handeling. Wat kan ik doen zodat ik deze gegevens wel kan invullen. 

Ich habe einen Fall im Adobe Chat eröffnen lassen um meine CS6 Lizenz zu übertragen. Der Fall wurde wenige Sekunden nach dem Ende des Chats geschlossen, obwohl es keine Lösung gab. Der Fall muss offen bleiben, bis ich die Dokumente hochgeladen habe. Ich benötige nun weiterhin eine Fallnummer für den Transfer. danke für Ihre Hilfe & viele Grüße

Everytime I want to click on start free trial, this happens 

Hi, I'm 18 years old, but Behance is incorrectly identifying my account as under 18 and disabling the Apply on Behance button for job listings.I'm using my university-provided Adobe for Enterprise account. There is no date-of-birth field in my Adobe account settings, and Behance has not prompted me to enter my date of birth. 

I cancelled my plan last month and I got confirmation via email and again adobe charge me for subscription  please resolve it

Hallo liebe Community, ich benötige euer Herdenwissen. Ich habe versucht mich mit dem Support von Adobe in verbindung zu setzen, es geht um das Abo-Model nach ablauf der 7 Tage Testphase. Das einzige wie ich erfahren habe, das die Testphase abgelaufen war, war das ich auf meiner Kreditkarte die Abbuchung von über 61€ gesehen habe. Ich wurde auf den Ablauf wie auch auf den übergang in dieses AboModel nicht informiert. Im Chat habe ich das dem Support mitarbeiter dargestellt, er meinte er kann das Abo Kündigen muss aber mehr als 300€ dafür bezahlen. Ich habe die Adobe Produkte einmal im Testzeitraum genutzt. Weiter habe ich den Support direkt angeschrieben, bekomme aber keinerlei Antworten. Aufgrund das dass hier tatsächlich eine AboFalle ist, habe ich den Verbraucherschutz eingeschalten, welcher auch nach mehrmaliger Fristsetzung keine Antwort bekommt. Hier würde ich jetzt wenn Adobe bis zur heutigen Fristverstreichung nicht reagiert über eine Sammelklage nachdenken. Meine Kre

Hello,Could you please check if my refund request for Premier Pro has been processed? I would like to confirm whether a full refund of 30,900 KRW has been requested. Thank you.

I have not taken any subscriptions, I checked my account there is no subscriptions at all. And still I am getting charged for this again and again.

I needed acrobat pdf editor and had taken the subscription but now I do not need it and i thought it is per month basis and i can cancel it anytime but now when I m trying to cancel, it says a heavy early charge of 5586 RS.  Why should i pay the cancellation charge for a software which I do not need and will not be using.  How to cancel the subscription without paying cancellation fees?  Please guide.

Hello,Could you please check if my refund request for Premier Pro has been processed? I would like to confirm whether a full refund of 30,900 KRW has been requested. Thank you.

Steps to reproduce:1. Sign in to Adobe Firefly (firefly.adobe.com) with my Adobe ID.2. Navigate to Generate image or Boards.3. Immediately see the "Not available in your region" error screen (screenshot   attached), even though I am physically located in and connecting from the   United States.Expected result: Access to Firefly, since I am currently a US-based user.Actual result: Full block with the region-unavailability message.Additional context: I contacted Adobe chat support first, and the virtualassistant indicated there was no active plan linked to my account andsuggested signing in with a different email if I had one — which suggeststhis may not be a simple region-detection bug, but possibly tied to myaccount's original country of registration (Russia), from before I relocatedto the US. I would like to request a review of my account and, if possible,an update to reflect my current country (United States), so I can accessFirefly and purchase a plan.  

Hey there, I was charged £29.96 on Friday 12th of June however I already had cancelled my free trial subscription on 4th of June with email confirmation - can you please have this payment refunded to me immediately

Dear Adobe Support,I never expected I would have to resort to a public messaging board just to reach someone capable of resolving this issue.At the beginning of 2026, I cancelled my Photoshop subscription. Somehow, I was then enrolled in and charged €36/month for an AI Assistant service that I NEVER requested, approved, or used. To make matters worse, I later discovered charges totaling €145 had been taken from my account over several months WITHOUT any billing notification or warning emails. Frankly, this level of billing transparency is unacceptable.I am a student, and losing hundreds of euros over a service I never signed up for is extremely frustrating. I would like a full refund for all unauthorized charges.I look forward to a prompt resolution.Regards

My minor daughter purchased without my permission or knowledge I need money back 

I signed up for Adobe’s 7-day free trial but missed the cancellation deadline and was charged. When I tried to cancel, Adobe asked me to update my payment method. So, I added the same card again and I did end up paying just so my account wouldn’t get suspended and received a receipt for the payment, but Adobe still shows an outstanding balance. Why isn’t my payment being recognized, and how can I cancel my subscription and get a refund.

I am requesting a refund for a subscription I was charged for after cancellation for two months. Both adobe illustrator and Adobe stock. I want a refund for the charges made in the last two months, as I was charged after cancellation within the first month of me purchasing anything. I made sure to cancel but it clearly wasn’t cancelled as I got charged two months after I cancelled my subscription. Yet it was still active until I canceled for a second time.

 [email removed by moderator]     이 아이디 구독을 오늘 취소했는데,이미 이번달 결제가 된 상태입니다환불 해주시고, 구독 취소 제대로 됐는지 확인 부탁드려요

hey i recently stubmled upon the fact that adobe podcast deduces money even if i have cancled the auto pay and yet it feels very strange that the ammount gets deduced after 18 days ill drop my bank statement and adobe billing history please rectify this for the same  

i am so concerned that i was being charged for 3 years without my consent. Now I wanted to cancel and total refund. You can see that i didnt use the function

Hello Adobe Support Team,I am contacting you to request the immediate cancellation of my subscription without any cancellation fees or further charges.I did not knowingly agree to an annual subscription, and I have not used the benefits of this subscription.I am currently experiencing serious financial difficulties and simply cannot afford to pay for this service. I need to put money into my bank account to cover essential living expenses and bills, and I am extremely concerned that Adobe may automatically take this money.I kindly ask you to consider my circumstances and make an exception by: Cancelling my subscription immediately. Waiving any early cancellation fees. Ensuring that no further payments are taken from my bank account. Refunding any recent charges, if applicable. I would really appreciate your understanding and support. I genuinely cannot afford these charges, and I hope we can resolve this matter without any additional financial burden.Please confirm in writing tha

I need to cancel my subscription 

Dear Adobe Support Team, I have just noticed that I have been charged CHF 11.90 monthly for a subscription I did not purchase. It appears it might be related to Adobe Express, but after thoroughly checking my Adobe account, purchases, and billing history, there is no record of this subscription. This situation is highly concerning and resembles a scam, which is not something I would expect from a reputable company like Adobe. Please investigate this matter and cancel the subscription immediately. I would also appreciate confirmation that no further charges will occur. Thank you in advance for your prompt assistance. Best regards,Islam Salikhanov

Mein LR Classic Jahres Abo endet im März 2026. Nun versuche ich  mein Jahresabo gekauft  bei Amazon, 27.05.2025 zu aktivieren, aber der Code wird  nicht angenommen. Um auf der sicheren Seite zu sein, habe ich noch eine weitere Version, gekauft im November 2025; den Code hab ich noch nicht versucht. Was tun? MfG Gottfried, Wien

how can i create a post 

Luckily I emptied that debit card before they tried to charge it. So, I tried cancelling my account, because half the time the image and video generations have errors are not usable. For me, it’s not worth it to pay Adobe and only receive 50% of what I paid for. Adobe sent a message after I cancelled, saying to please don’t cancel and that they are giving me two months free subscription to stay and don’t cancel my subscription. I figured it was worth it to stay. Maybe they will get better in two months time and I won’t have to cancel? About a week ago, Adobe started trying to charge my Visa debit card. They told me they wouldn’t charge me until November 12th. What’s up with that, Adobe? Plus… on top of that, I have been getting an error, and can’t generate videos with my credits that I have. I thought Adobe was supposed to be top of the line. What’s up, Adobe?