Questions

No dia 6 de agosto fiz uma assinatura do plano adobe, pois era uma boa oferta que o vendendor me propôs na ligação, porém em nenhum momento da conversa fui informado que se tratava de um plano anual, pois tudo que o vendedor me dizia era o valor que seria pago por mês. Por mês!Eu, em meio a ligação, fiz a compra sem notar que era plano anual. É uma grande [Editado pelo Reclame Aqui], pois eu não estava assinando a Adobe pelo fato de estar sem muita entrada de serviços, logo não tinha necessidade de ficar usando os programas.Agora, acontece o mesmo, e quando fui tentar cancelar hoje, tive a surpresa de uma taxa de cancelamento de 130 reais, que é praticamente o dobro do valor que paga na assinatura "mensal".Sinceramente. Além dos preços terem aumentando exorbitantemente, não deixam o cliente ciente das reais condições de pagamento, e agora isso gera um transtorno.Não há horário de funcionamento! No chat nunca tem agentes disponíveis, e quando tem são indianos, que mesmo com a tradução p

I've been trying to upgrade to the premium version on IOS reader. However I get an error message every time I try. I have an individual account so I don't understand why this is happening. I don't have an administrator! How do I fix this?? 

I've been paying for a Lightroom Classic license for about two years. A few weeks ago, my Windows 10 hard drive died. Automatic repair didn't help. Windows won't start. I couldn't deactivate my old computer. I decided to build a newer computer with a new SSD. I installed Windows 10 and Creative Cloud on my new computer. I log in with my email account, which I created two years earlier specifically for paying for my Adobe Lightroom license. However, the list of activated devices, plans, and payment history are empty. Despite this, I'm still being charged for a plan I can't use. Please provide instructions on how to cancel or recover the serial number of the license I'm still paying for. If necessary, I can provide the debit card number used to make payments. I'm waiting for a response; the situation is irritating.PS. I'm not a native English speaker.

 hello i booked 2 plans all 1.october 2025 saturday the money was charged from my bank account(4 days later) now 7 days over and i cant manage still my plans. all tried new browser private mode and all other stuff. is it normal because sepa direct debit? only wait more? or what i have todo, live chat not answer me this question...maybe its a bug or wait longer?thanks for help We’ve received payment for your new plan. You’ll be able to manage this plan shortly.   

Hello there, I am unable to cancel my Creative Cloud Photography plan which I am still in the trial period (bought on october 3rd. 2025). It wont let me cancel it and I already tried a different browser - even a different device but still the same. I am still waiting 4 days after the subscription began. What do I have to do? Best regards 

hi community ,I'm writing to adobe request the cancellation of my After Effects subscription only — without the early termination fee.I mistakenly subscribed to After Effects and forgot to cancel within the 14-day trial period. Since then, the charges have started, but I haven't been using the software at all.Considering that I haven’t used After Effects and already paid for a couple of months, I kindly ask you to waive the cancellation fee and allow me to stop this subscription.I’d truly appreciate your understanding and support

Dear Team, II want refund my money as amout got deducted while I have selected trail period.  However I have cancelled the same. Please find the UTR details and kindly refund my money ASAP.  UTR - 961657052555 

Le système ne me permet pas de contacter uune personne, le système a été assez idiot pour annuler l'abonnement en 2026 au lieu de 2025 et je ne peux rien faire ni contacter personne.  Où puis-je trouver de l'aide pour arranger ça svp ?

I recently cancelled my plan for adobe express premium, but they still tried to charge me 2 weeks after i cancelled. Has this happened to anyone else? 

hi I have active subscription on another email but that is my work email and I have left that job and I don't have access to that email..how am I suppose to sign out there so I can use my subscription on my current and personal email?

Hello! I accidentally cancelled a subscription plan I had. I was grandfathered into the $15.99 Photography plan. I meant to cancel another plan - Total mistake! Can my original subscription at the $15.99 price be reinstated? I cannot afford the current price point, and am unable to repurchase for the updated full cost. I cancelled less than 30 days ago, I believe. Hoping someone can help me!

Pague la suscripcion mensual de Efter Effects y se me está haciendo otro cargo, así que necesito hablar con algun agente real pero el asistente virtual nunca me da solución, no srive para nada, alguien de ustedes que me pueda ayudar a contactar a los agentes de adobe? se los voy a agradecer.

Thanks Adobe, juste receive a email from you stating that you increase by 60% my monthly subscrition !!!!  I appreciate it so much... I'm sure you're in need, so I'm all in to help you in your difficult $$$ situation...

I chatted with the Bot and STILL there is no refund on the account.How do I talk to a HUMAN????? Many thanks,Frustrated

Necesito mi reembolso, me estuvieron cobrando 3 meses 9.99 de adobe pero NUNCA me notificaron ni siquiera que se iba a actualizar la suscripción ni nada por el estilo. Al menos devuélvanme los 9.99 de este mes! 

hello, im also being charges monthly $8 every month and im confused because I know i cancelled a subscription with adobe last april and it charges me every 29th of the month

I have two subscriptions - Adobe Acrobat Pro and Adobe AI - that have been wiped from my account.  I am unable to contact Adobe and they are now sending me a "renew subscription" email.  I don't have access at all to what I paid for.  Any help out there?

Hi, I have a question about my subscription renewal.My renewal date is October 7, but I noticed a message saying that Adobe wasn’t able to process my payment and that I need to update it before October 7.Could you please clarify:When exactly does Adobe attempt to charge the renewal payment — is it on the renewal date (Oct 7) or a few days/weeks before?If I plan to cancel my subscription before renewal, what is the latest safe date to cancel without being charged for the next term?Does Adobe hold or pre-authorize any payment amount before the renewal date?I just want to make sure I won’t be charged early if I choose to cancel before renewal.Thanks for your help!

Hi there, I have been debited £21.98 for a number of months now; My account shown no plans, hence I am confused what exatly is the fee for, as I believed that it would also covers Stock adobe montly credits.The only images from Stock Adobe I can download are those marked as ‘free’. 

I signed up for the 7-day trial and want to cancel my plan. All I can see it a "You'll be able to manage this plan shortly" message.   So cheeky of adobe to do this. Payments go through instantly and they don't need time to "process"   It's clearly a way of them making people forget to cancel the trial and charging them for the first month.   Very unethical. And it's been going on for years. Threads from 5+ years ago with the same issue.   Sort it out adobe    [Moderator moved the thread to the correct forum]

I am writing on here because Adobe has made it essentially impossible for me to cancel my subscription, and I refuse to let Adobe's convoluted cancellation procedures leave me stuck with a subscription that I don't even use anymore.I noticed today on my billing statement that my Lightroom subscription was renewed for another month -- this I have no problem paying for, since it was on me for not remembering to cancel my subscription earlier.However, when I try to follow the steps to cancel my subscription, the "Manage Plan," "View Plan," and "Cancel Plan" buttons are missing entirely.Instead, I'm given a bogus alert saying "There is an issue with your payment details," and the only button I'm given is a "Manage Payment" button.First of all -- zero changes have been made to the credit card being used to pay for this subscription, and this is made even more obvious by the fact that the charge for this renewal literally appeared on my billing statement today.When I try to "update my b

Am currently going through thisPlease Adobe support help.

Hi,I’m writing here out of pure frustration after dealing with Adobe support for over a month with absolutely no resolution.On August 18, I received an email from Adobe Genuine Team (mail@email.adobe.com) claiming that my subscription was not genuine which makes no sense, since I purchased my subscription directly through an official Adobe representative.When I contacted Adobe support via chat, they told me:“After checking on our end, I can confirm that no such email was sent by Adobe. Also, the email address you shared is not an official Adobe ID. We kindly advise you to ignore any messages received from that address, as it is not affiliated with Adobe.” Two weeks later, I received another email from Adobe stating that my subscription had been cancelled because it was not genuine.From that moment on, everything has been a complete mess. I started a chat conversation with Adobe Customer Support on their chat. Without me requesting it Adobe refunded the amount of my active subscrip

Hi, I subscribed to the Creative Cloud Photography Plan since last year, and I cancelled my plan in March this year. However, I found out it wasn't cancelled and have been charged subscription fee every month. And there was a subscription fee increase in August from $23.23 AUD to $30.99 AUD, but I wasn't notified at all. I cancelled the plan again today and had to pay over $60 AUD for the cancellation. It would be appreciated if I could get refund on monthly payments from April and the cancellation fee. Thank you.

Please help me cancel the free trial with Adobe.  It has been charging my card even if I don't need it.  Adobe please stop charging. You said it is only a free trial.please cancel adobe subscription please pkease