Questions

Hi,  could someone explain, what would happen if I cancel my subscription? It says I would have to pay 123 Euro, but what happens then? Do I have to pay my monthly fee in addition? Is the account then deleted?  Would be great, if someone could help. Thx

Boa tarde.Como acontece todos os anos, renovar a mensalidade do meu plano para o valor de R$ 139,00 para R$ 275,00 é impraticável.

Hi everyone, although I normally appear as a student in the adobe system until 2033, I am asked to be charged an individual account fee, what should I do? I tried to delete the account and register again, but I can't do anything without payment.

Hallo, ich habe mein Foto-Cloud 20GB Abo von monatlich auf jährliche Zahlweise umgestellt. Dazu wurde automatisch das alte ABO gekündigt und ein neues angelegt. Auf dem alten ABO hatte ich aber durch Gutscheinkauf noch ein Guthaben bis 26.11.2025. Trotzdem wurde der Betrag für das komplette neue Jahr abgebucht und eine Rückerstattung vom alten ABO ist bisher nicht erfolgt. Kann das so richtig sein?

I checked my two accounts, there's no subscription. However, I found that my credit card kept billing every month from Sep 2024 to Dec 2024. I only used PS once on Aug.   I couldn’t find any supported way on your website to deal with this issue. Could you please help me to check and refund the fee from Sep 2024 to Dec 2024?   CreditCard No: REMOVED - THIS IS A PUBLIC FORUM, YOU JUST GAVE AWAY YOUR NUMBER - YOU NEED TO CALL YOUR CREDIT CARD COMPANY AND CANCEL YOUR CARD   My Adobe Account:  REMOVED Attached is my bill.   Many thanks!

Every month I get charged $28.89 Australian. I'm not sure where this is from or what it relates to . I often  use adobe to convert word to PDF and edit PDFs . Is that cost covering that facility or am I paying for something else as it is a very large charge for what I thought was a free service ? Thank you 

i want to cancel subscription of illustrator

Bonjour, Lorsque je souhaite exporter une facture, un message d'erreur s'affiche et je ne peux pas le faire. Pourriez-vous m'aider s'il vous plaît? Merci 

i have been with adobe since 2013 and just wanted to change how i pay, from monthly to annually.So this indian support member cancelled my current plan which was 11 years old and started a new plan on dec 17 2024, and now with all of adobe's support i can not get anyone to fix this problem.so now i will recieve 100 credits per month instead of 250.so it looks like it did not pay to be loyal to adobe.I have no recourse the only support you can get is from indiaafter 11 years is this is how it is going to end.

I subscribed for Adobe Acrobat Premium monthly on 15/07 and I still don't have the features on the app. I have signed out and signed in uninstalled and installed nothing works. When I select the option to try the features I get: Already purchased. Error code: IS9224/6050/JigSAOIZBq

Tuve un problema, pedi un reembolso y me dijieron que espere varios dias, despues mi reembolso se habia cancelado y tenia que hablarlo con alguien, necesito ayuda.Ya hable con soporte, pero este me dice que no tengo plan activo (cosa que es verdad) pero no eh recibido el dinero y por lo tanto no puedo solicitar un soporte.

Caros, não consigo cancelar minha assinatura. Os canais de atendimento são péssimos e funcionam em horários limitados.O suporte não funciona e isto é um abuso.

I never purchased anything from adobe or i not using any of adobe app but still i charged 2 times. moreover i not getting any payment receipt. i try to login with my emails and it shows no subscription purchased than why I'm charging every month. can someone help me. 

I cancelled my photography plan in August 2024. Now, I decided to go back but I can't because Adobe says I already have the plan.I don't. Even if I try to get the complete creative cloud, it says I can't because that includes the photography plan.It is SUCH A HASSLE to work with Adobe. Unbelievable.

Hello, I’m facing a frustrating issue and need urgent help!I created a Microsoft Outlook account solely to sign in to Adobe and used it for a Firefly subscription. After the trial ended, I was charged $11.19 for the subscription. Unfortunately, I can no longer access the linked Outlook account because the password doesn’t work, and Microsoft’s recovery process requires information I cannot provide (e.g., sent emails, which don’t exist as I never sent anything from this account). And microsoft cannot recover my email without this informationThis has left me unable to log in to my Adobe account to cancel the subscription or delete the account. And I cannot even contact the support because you need to have an active plan and to be signed in to your account in order to be able to talk to human support! I need assistance from Adobe to:Cancel the subscription immediately.Delete the account linked to this inaccessible Outlook email.Process a refund for the $11.19 charged two days ago, as

Necesito AYUDA, no tengo ningun plan contratado, sin embargo,  me han hecho un cargo de 24,19 €. Accedo a mi cuenta, a la pestaña de "planes" y me confirma que no tengo ningún plan activo, pero me lo han cobrado. No puedo anularlo. Por favor ayudenme a solucionarlo.

So my subscription is over and I stopped the subscription and yet I'm been debited for no reason each and every month, please how can I stopped that 

Dear Adobe Support Team,I hope this message finds you well. I am writing to request the cancellation of my Adobe Acrobat subscription. However, I noticed that the cancellation process shows a charge of $115, which seems highly unusual.To clarify, my current annual subscription started on December 27, 2024, and I am making this cancellation request within 14 days of the first billing, as per your terms and conditions. While I see another billing in September 2024 in my account, this was not part of my current annual subscription plan. My current plan began three months after the September billing.It is concerning that previous billing details are being used to imply that my annual subscription started in September 2024. If that were the case, why were there no invoices or charges for the period between September and December 2024? This discrepancy is causing confusion and frustration.I kindly request that my subscription be canceled immediately, as my request falls within the allowable

Hi, i have a problem with payment. I fill my card information to the payment details and when i wanted confirm the payment. It said that my card number is wrong and my ZIP number too. Please help me. I tried chat but it didn´t work.

I cannot connect with an agent because I canceled my account.AI does not recognize me and will not forward me to an agent.My bank is still being billed.The billing does not match my invoices.Send me an agent contact through my email. 

I'm using Adobe fonts only for web. I'm paying Adobe XD plan. Is there a possibility to pay fonts only? Thanks

I want to cancel my Account as I don't need it at all. I subscribed by mistake. Can anyone help?  thanks a lotGiampiero

How to cancel 7 day trial adobe photoshop

My wife want to gift me a 1 year subscription to Creative Cloud but my current subscription doesn't run out for 10 months. Will it just add to my current subscription or can I wait to activate it? It would be purchase via Amazon and doesn't seem to be restricted to new users nor does it explicitly state that it cannot be used to extend current subscriptions?

Hola! Estoy necesitando cambiar el titular de la ultima factura emitida y cobrada. Cómo lo puedo hacer? Está a mi nombre y debería ir a nombre de empresa ya que está pagada con la tarjeta de empresaQuedo atenta.Mil gracias,AM.