Questions

I'm having issues with a student license I purchased, but I can't get to the 'Contact Us' page because when I click on the button, nothing happens. I just want to get some answers about my licensing issue but can't find an email, phone number, or the online chat because this button won't work.

Hi, my creative cloud library is taking up 58gigs of space and have read an article on how to change location its location. Have opted to have it on an external drive. I dont want to lose whats currently there. How do i change location but keep files?

if your screen saver does not work in mac M1 it is the fault of adbo clud connecting. For the screen saver to work, you need to pause the adobe cloud. The screen saver so will work

What is wrong?How can I address this?All support links lead to https://helpx.adobe.com/contact.html making the support USELESS.Please someone from Adobe, fix your site.

Hello, I changed job and I had made my portfolio with my old agency account. Is there any change to get the portfolio changed to new agency account? Or should I just make new one? Old agency cancelled my old account already.

Hello experts I want to log in to Adobe Creative Cloud which is installed on my Windows laptop, but the pop-up window for authentication is Chrome based, and due to company policy I can log in with my work account only with Edge browser.  Is there a way to force Adobe cloud to open using the default system browser (Edge) or any other way to authenticate which is not using the embedded Chrome?

Hi, I'm using my client's credentials to work on a project on their cloud. I often have to log out from my Client's account to switch back to my work. For the client, the cloud keeps asking for the verification code although all sorts of 2FAs are turned off for my client. This was never an issue before but now it's hindering our smooth work flow.  Please suggest what to do in this case? the client has their own individual account. It is not an organization account 

Hello,  I went through every single button on the side navigation trying to figure out exactly how this was done.. Here is my portfolio: www.adamquqa.xyz and here is the portfolio i liked: https://olliezissou.com/projects I'm trying to get make my cover images and side menu the same size as the portfolio i liked, for some reason mine is stretched, why is that?!?!?! wht is it not aligned, as you can tell his cover images are small, aligned and close to the side menu, mine is very stretched based on the screen size, I tried global size it dint work. whats wrong? I tried ratio, i tried gutter, i tried everything..please help

HEY!  ADOBE!  HOW ABOUT YOU ADD THE SUBSTANCE 3D COLLECTION TO ADOBE CC, AND NOT MAKE US HAVE TO PAY FOR IT SEPARATELY!  IT WOULD MAKE THE EXHORBITANT COST OF A SUBSCRIPTION A BIT MORE WORTHWHILE!

Hello I have a problem on my creative cloud the app just auto lunch wen i press alt + tab, its verry problematic bcs i use this shortcut every time and i dont want start my app, some one can help me PS : I see in my shortcut for start CC i dont have sc  TY for ur help ^^

I'm completely new when it comes to websites, so I didn't expect to see the photos I posted on my portfolio to show up on Google Images in full-res.I sell my photos, so you can see the problem here.I temporarily closed my website until I can figure this out, but how exactly do I not let my portfolio show up in Google Images? For those using Adobe Portfolio, is there an option in settings where I can do so, or do I take down all my photos and put them in lower resolution?

When I load images into my local creative cloud folder, they then synch to my web based folder. However a certain, random number of the become OCTET files, with a DNG file type. I cannot use or access these files. I can delete them from both locations, and re-upload them, but this is obviously very slow and time consuming and sometimes takes two or three goes. I use Creative Cloud to carry out this operation. Why is this happening and how can I stop it.

Creative Cloud just deleted 80% of our file from my CC folder on my mac. The desktop application gave me a notification saying that a file had just been deleted and I can all these files in my trash. I did not delete it, and I'm unsure about what went wrong.This had happened before and I had to manually restore all the files from trash.This is a nightmare as we use cc as our workspace. Please help.

Sign-in is required to access Creative Cloud and then any app in Creative Cloud... regardless of already signed in apps. Editing in Photoshop from Lightroom Classic requires another sign-in. Opening a pdf file in Acrobat and then minimizing the window to switch to Creative Cloud's Photoshop and then return to the minimized Acrobat file window required sign-in again.I've spent too many days trying to resolve this never ending sign-in all day whenever accessing any Adobe app. I've followed all the suggestions in the community support groups. Uninstalled Creative Cloud and reinstalled; uninstalled all the Photography Plan apps and reinstalled; uninstalled Acrobat apps in the Document Plan and reinstalled; uninstalled Acrobat and deleted all registry entries for Acrobat.From a Windows 11 perspective, I confirmed that the WMI services are running. I changed my Adobe login password. Renamed 'C:\Users\<user>\AppData\Local\Adobe\OOBE'.This appears to have been a reported problem as far b

Hi - I am looking to cancel my Adobe Membership, as I am no longer freelancing and closing down my business, but I have this icon at the end of some of my files and nerver really understood what they were. I assumed they go to CC to save space, but I can't find anything there in my files.   I am concerned that if I cancel my plan, I will lose all the work that has the cloud icon. I would like to at least store all my most completed work.

I struggle to believe this still hasn't been done - it was raised in 2012.. ten years ago and I have been struggling all morning to clean up my creative cloud files. Is it by design to press-gang people into the 1TB subscription? Am i missing something?

I updated LR Classic and Photoshop to the latest on my Mac with M1 chip.  The Creative Cloud icon that takes you to updates and indicates when you have updates available no longer seems to work.  Click on it and it does nothing.

I have auto-update turned on in the Creative Cloud app for all my apps like Photoshop, etc. But it isn't auto-updating. I still have to press each update button individually. Also 

Hello, im trying to extend my student discount in adobe page however when i am trying to fill in the form it would not let me to type anything in the field of The name of institution, and it would not let me to continiue without it, any ideas ?  

I'm not the only one having issues, right? like, I'm running a 1070ti card, and a top of the line CPU from a small while after the 1070ti released, and I'm booting from an SSD and so on, I know it's not exactly a workstation, but it's better than most current apple devices still- So why is all of this taking up so much space on RAM, and beyond that, taking up to a minute to load, then taking another few seconds to open a blank file? I know it's not my installation, I reinstalled several times, but as far as I can tell it's just the program? It's not sudden, though- it's been getting worse since 2014 it feels like. I can't make money with these programs. they're dead in the water and completely killing my ability to be productive- I feel lied to.back in the CS days (I started with CS3) it was blazing fast- I only had to worry about stability or speed when my images were 16k on a high school computer- but now exporting a 1.2MB image to a hard drive crashes my desktop and takes 30 seconds

Hello I am watching Max and I would love to try the new features but I cannot download the new software because Creative Cloud shows I am up-to-date. I found the help page; https://helpx.adobe.com/ca/creative-cloud/kb/creative-cloud-application-recognizing-available.htmlI have done every step down to deleting the opm.db, and I still cannot get the new updates. Any suggestions? Mac Pro (2019) Big Sur 11.7, 3.2 GHz 16-Core Intel Xeon W, 96 GB 2933 MHz DDR4 

Eveytime I open the Creative Cloud desktop app, I keep getting this error message, I tried using the Limited Access Repair tool, but it does noting to help. Here's a screenshot of the result from using the repair tool, Any ideas how to solve this?

Hello, I own Document Cloud Storage. My storage shows me 3.1 MB but there aren't any files on it.Can someone explain me, why(?), this is confusing me. Greetssado

Hi folks, this has been driving me round the bend. Under creative cloud libraries on both Photoshop and the Creative Cloud app it keeps saying "to use creative cloud libraries, please sign into creative cloud" despite me being signed in (as best I can tell). I've tried everything suggestd here: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.htmlHave also tried uninstalling and re-installing. Any suggestions?Thanks 

I have to say this SUCKS!!What kind of business makes everything more expensive all the time… oh, that’s right, a profit first business… so much for technology!!!I used to be such a fan of Adobe too... don't bother trying to send an email to them either... they use office 365 which won't allow an email unless you're on the senders list.AND... why offer Topics  to "help users find your post." whenthe topics don't relate at all!? Is anyone actually working at Adobe?