Questions

I deleted all my cloud files but still I have 19.7GB left, after 20GB sync isn't going to work.I checked all libraries and deleted files but they are all cleared.Why does it notify  me that I have 19,7GB/ Help! 

Creative Cloud almost continually glitches.  Nearly daily (multiple times a day) it needs to be repaired.  Sometimes it doesn't self repair and I have to come here and redownload Creative Cloud and reinstall it.  I have constant problems with it not syncing my files (I work on my iPad and send files between my computers, a laptop and a desktop).  This is absolutely ridiculous.  I should not be having this much trouble with this program.  Yes, I've uninstalled it and reinstalled it.  No, I'm not going to reinstall my whole OS to try to fix this one stupid program.  Adobe, please get your act together and fix this glitchy program that continually crashes/breaks and needs to repair itself/be reinstalled and doesn't work half the time anyway.  No, it's not my WiFi/Internet.  I have high speed Internet/fiberoptic with excellent connection and NOTHING else has this much trouble on my WiFi.  Only Creative Cloud (and it's associated p

My predecessor at a new job has shared all their assets with me. Will I still be able to access those assets when the person has been deleted from the Adobe account? 

I can upload an entire folder to the CC easily.  Can full contents of the folder be download at once, or must the files be downloaded individually?

When I want to alter something on my website it says 'page not found'. But the page is in the air and working fine...

I installed the CC by mistake when I wanted another app. Now I want to uninstall it but itsays it is impossible. WHY? How is this connected to unwanted so called plans?

We are running Photoshop and Illustrator in an enterprise environment and we don't want creative cloud on this environment. Unfortunately, every time you deploy Photoshop or Illustrator on a server, this "creative cloud" malware/virus auto-installs itself (this is what makes it a malware/virus). I have blocked creative cloud in the firewall, and have become pretty adept at finding all the pieces of this malware/virus and removing it, but is there a way to ensure it never installs in the first place? Thanks. I'm getting absolutely sick and tired of this, I'm looking to a way to have it reported as a virus and added to my anti-virus malware/virus definitions. 

Hola tengo un problema, con las bibliotecas compartidas Tengo una cuenta con varios perfiles, el mismo correo accede a tres perfiles diferentes. En uno tengo varias bibliotecas que me compartieron  y necesito que se pase o muestren en otro perfil, ya me las han vuelto a compartir pero al ser un mismo correo las invitaciones se colocan en un perfil que no quiero o necesito que esten, y al querer compartirlas del Perfil 1 al Perfil 2, no es posible me da una alerta que menciona "Ya dispones de acceso" y tengo que estar creando, actualizando, cerrando sesion e iniciando sesion par apoder actualizar los distintos Proyectos (perfiles), existe la posibilidad de homologar esas bibliotecas como propietario o invitado. Gracias

The files that I have saved on the creative cloud just disappeared. No, I have not deleted any of them on my own accord. The files are visible in recenrts folder tagged as cloud documents. I have checked recycle bins and searched PC for .psdc files. Please help me recover these files, I urgently need to complete my work. 

I would like to know if there is a way to have greater control over what is synced and what is kept online only, in the Creative Cloud Files folder on the pc.Like Google Drive, where I can choose what I keep online and what goes offline, saving disk space. 

I am sorry but I really wasting my time by trying to find any of contacts or simple way how can I reach the client support service!!! Could someone provide me with any information?? or at least - could i be contacted by adobe service support??   Personal information removed by Moderator

For the last  few days I'm trying to upload my project files while maintaining behance standard but when I choose any picture file and click upload it initiates upload but the upload is automatically wents out. Is there any solution to it?  I'm having a big trouble because I can't share any of my work. Kindly response to this issue quickly. As well as I'm having the same issue while uploading cover picture.

How please how to sync files for Express on laptop over to my phone, they were all there in both places 3 days ago, now all phone file are not there, where I mostly work, but they are right in front of me on the computer. Cmon, I need to work! Somewhere it says to go to Files, and sync files, I cannot find that at all...

Recently my pc can't access internet or is slow getting email whenever i start up the pc.From Windows 10 task manager i noticed my full bandwidth is used for download and i see this was caused by Node.js which resides under Creative Cloud folder.What is this doing at startup? Syncing? I don't sync anything. Before i didn't experience this problem until last month.Can i disable and remove this node.js? Its ridiculous CC software takes up all my bandwidth...please program the software and any updates better!This occurs on both pc where i have CC software installed. All happening at first startup of the pc.

Hello, When I am sharing my photography portfolio it continues saying my old business name on the link. I have gone into account settings and edited everything to say the new name but the problem persists. The new name is the logo the old name is the part at the bottom. thanks for your help 🙂 

Hey,Not sure that this is the place for my question, if not then I would be happy to be referred to the appropriate place.My storage space is full, but I don't see any files in sync and can't be deleted either.It is not possible to see files either through the browser or locally on the computer.Does anyone have an idea what to do?Thanks,NISSIM

I Love the Adobe Portfolio sites & the Lightroom Integration!However, In the theme I've chosen Matthius (due to lightbox text behaviour in DT & Mobile pages), the Navigator colors make No Sense!Let me explain. In two sample sites on your Examples (https://portfolio.adobe.com/examples/), several of the sites navigation text colors, are logical.The title of the active page is different. This of course gives visual confirmation of where the user is in the site.https://adriendezalay.com/https://elliesheridan.myportfolio.com/HOWEVER, on other sample sites the logic does not follow.https://re.myportfolio.com/https://unequalscenes.com/On both my test sites, the colors also are not following visual confirmation logic.(Please excuse the mess. I haven't created any custom collections in lightroom yet to import so the imagery is just from just what was available. Plus every time I reset the theme I lose stuff I was working on.)Going to the home page ofhttps://cxg1398879.myportfolio.com/In

I've got photoshop/lightroom ect installed on a seperate ssd in my PC. I had to wipe my C drive and reintall windows. I reintalled the Creative cloud app and I can't seem to link the previously installed apps. Is there a way to do this without having to reinstall?

I'm experiencing a really stubborn issue with my Adobe Creative cloud desktop app, Enterprise account. First off i saw a while back that my files were not syncing anymore so i reached out to customer support. They told me to remove some folders/files and restart the app. Did that, no results. After that they basically told me to uninstall everything using the CC cleaner app. I even deleted the previously synced folders from my Mac. Installed again; no dice. After this i decided to create a new fresh user account on my Mac and installed everything new. Voila, problem solved. I went on holiday and came back. Logged into my macbook (on the fresh account that worked) and now the issue is back again. Customer support by chat is really spotty and repeats the same solutions all over again everytime i contact them which is really frustrating. Does anybody have a solution for this issue or perhaps is experiencing the same problem? I created a logfile but support tells me the

My adobe account expired and I thought of making another personal account its primary email for my portfolio to stay published, but I wasn't sure if doing so would affect the exisitng portfolios of the new account in any way?If you could let me know I'd appreciate it a lot 🙂

Hi!  How can I find Cloud Documents locally? (not Document Clouds, I mean the files created in for eg Photoshop on iPad that I open on my desktop too). I know they are automatically saved to the cloud, but I can make them offline, so they should appear somewhere locally? I need to batch download my cloud documents to make a backup on a harddrive, but there doesnt seem to be any solution... Thanks in advancePeter

Hi Adobe  I am Adobe product consumer from long long time, recently had found my Laptop giving issues, also my laptop its protecte with antivirus; but after the internal analyses we have found all the unknown connections and the illegal reclaim from your system administrators into my systems also placing a bugs and virus;  all of it registered unto your companies logo; And elsemore. My account has been remove from adobe very rare and weird trace as I am unable to access my own account made out about 15 years ago. So I need and explanation please.

I've been trying for 5 hours now to add space to my Adobe cloud because it says I'm out of space.  I can not get hold of any real persons, only the online assistent which just leads me in circles.   I tried to add more space and got this error:   I have no cloud document and yet Adobe tells me I am out of space.  I get the same error when I try to switch to a new plan.   Adobe tells me I have no cloud documents but then it tells me I am out of cloud spacw.  I just don't get. I realize that Adobe probably has way too may people trying to get help than they can accommodate.  Some how they need to come up with a better help system.  This so called "help" system is so frustrating, it just goes around in circles with system errors and no real solutions.  Sure, they posted a phone number but that's not what I want or desire.  They help system needs to be re-thought so that uses can get the answer and not be led in circles.  So very, ver

Bonjour, je suis désespérée je vous explique :J'ai un problème avec myportfolio, depuis que mon abonnement étudiant a pris fin, je ne peux plus y accéder. De plus, il a été mis offline depuis le 5 octobre, malgrés le fait que j'ai pris un nouvel abonnement. Impossible de le retrouver.... mon compte et mon adresse mail est pourtant le même... mais il semble avoir totalement disparu...Sur la photo jointe on voit bien qu'arrivé sur la page de Myportfolio je ne peux rien modifier, juste repartir de zéro.... Quelqu'un aurait une idée ? Merci d'avance.

Creative Cloud will not update and I can't uninstall because the uninstall doesn't work. I also can't sign out of cc as the option is greyed out. See pics