Questions

Creative Cloud will not update and I can't uninstall because the uninstall doesn't work. I also can't sign out of cc as the option is greyed out. See pics

I just downgraded from the 1tb to the 20gb plan, as I hardly used Adobe's online storage. How do I remove the files that I still have there?

Hi everyone! Hoping you can help me, I love the Learn functionality of the Adobe products, they are incredibly practical and interactive. Does anyone know how I can use Adobe products to replicate this approach in another way, for example - using Teams for the first time? I'd love to be able to create a course where people can interactively follow along with the instructions. Any help would be greatly appreciated - thank you 🙂  Courtney 

I've been getting the "Something went wrong initialising CC libraries" problem for months.Running Mac OS Montery.I've been through the following processes to fix the problem:Relaunching CC libraryRecreating the libraries cacheEnsuringmy hosts file is properly set upConfiguring my proxy to work with libariesRestarting my computerUninstalling and reinstalling the CCUninstalling all Adobe apps, running the CC Cleaner Tool, then reinstalling everything.I can usually get it to run eventually, sometimes it just takes relaunching the CC library, and recreating the libraries cache, sometimes I have to go through all of the above steps, and yeh it fixes it, but only until I open my computer the next day when the problem returns. It's getting really frustrating and tedious and taking up a lot of my time as I have to go through this every single day. Does anyone know how to fix it permanently?

Is there a way to keep the people you are sharing files with from being able to download the material?

Some time ago i published my myportfolio site and when you visit the link you do indeed get to the site. But if you just search for it it doesn't appear anywhere. I remember also submiting it to google search engine or something some time ago but it's still not visible in search. anyone know what im doing wrong?

I utilize a macbook laptop and a windows desktop for both photoshop and sometimes lightroom when I have larger batches of photos. My goal is to utilize Creative Clouds Storage for my photos so I can freely work on files on either device. I am a bit confused on how creative cloud works between all of the products and I am trying to understand the best method to organize my cloud photo storage and the terminology. Does Creative Cloud work similarly to, for example, OneDrive in which it has a file organization system and you can open/edit files on any device while the document is saved to the cloud?  As an example, say I have 100 photos on a camera I would like to upload to creative cloud that I can then access on either my laptop or desktop, what is the best method to accomplish this? Would you recommend opening Bridge and creating a new Cloud Library for the files or would you recommend using Lightroom and exporting to Creative Cloud? Do I need to convert files to .TIF or

Hi I have a student verified account and creative cloud should be free to me as my fellow classmates but I have been getting charged 24.96 pounds monthly for creative cloud app plan but in the link where the invoices should be, there is nothing. It is completely blank.Can someone please help me as my adobe account, there is no proof of me being charged in my adobe account but every month, 24.96 is being deducted from my bank account as adobe creative cloud service. 

Recently I've been having an issue with the Adobe Creeative Cloud app where it repeatedly asks me to sign in after opening the app, as it says I've been signed out (See attached video). The problem could be due to a previous account that was used for the Creative Cloud on this computer, but it was a school account, and was deleted recently since I don't attend the school anymore. I've tried uninstalling every Adobe app from my computer and even wiping every Adobe file from my computer and reinstalling several times, but nothing has worked. The problem prevents me from downloading, updating, or using any apps, so any help to resolve it would be much appreciated.

I can sync between Adobe Lightroom Classic and Adobe Mobile.  But I cannot save items to the Adove Cloud.  I have followed the direcctions to pause syncing and then resume syncing but that does nothing.  I never get any error numbers.  I just get "File Syncing Error" 

Bonjour,je sais que cette question a déjà été posée mais personne n'a donné de réponse. En effet, je souhaite changer la date de prélèvement correspondant à mon abonnement Adobe. D'ailleurs je ne comprends pas pourquoi celui-ci a augmenté de 10€ alors qu'il n'y avait pas de raison.Je vous remercie d'avance pour vos retours.Cordialement,Jordane

eu gostaria de saber se está incluso os programas do pacote substance no creative cloud

  Hi I'm using Adobe cloud service on my iPhone12 through my Files app .When  I go to a folder  it saying " read only" with a symbol of cross!!!I also can't save pdf files from my phone internet browser to my Adobe Cloude !!They are faded and deactivated!!Please help me !

How do I move the master catalogue to another drive?

I have created an animated logo that loops once and then remains on the final frame. This behavior works perfectly on desktop when navigating the site, and remains on the final frame (even when navigating to differnent pages). It only replays the animation if the window is closed and the site is reloaded.  Unfortunately, it behaves differntly on mobile and constantly reloads the image whenever an item on the page is clicked or hovered over (restarting the animation). I'm curious if a Adobe developer knows why this behavior is happening and if it is intentional. If there is a way to fix this behavior so the logo does not cosntantly reload that would be fantastic. 

I'm on a MacBook Air M1 and am using an iPad Pro with Adobe Fresco...one project/document that I created 11 months ago did sync to my cloud library, but the changes I did to the document today, a few hours ago, are not syncing to the cloud.I followed all the proposed trouble-shooting tips I could find here and elsewhere on the web, but nothing works.How best to proceed?

I have a MacBook Pro 15 inch (2018) running Monterey 12.5.1. Every time I startup my fans come on super fast and loud, my MacBook heats up very quickly and the battery depletes faster than it should.Reading previous threads on the underlying issue, I have checked Activity Monitor and found that CCXProcess is using up all my CPU. The furthest I got reading through Adobe Employee replies was to download the Log Collector Tool and run it so that it uploads the log to Adobe Support. The next step it to attempt to contact Adobe Support, but I can find no clear way to do that! I have uploaded my log but I need either an Adobe Employee to contact me, or for someone to point out where I can open a Live Chat or something. Help!

I have a 2017 iMac(Retina 5K, 27-inch, 3.8 GHz Quad-Core i5 with 40GB RAM. I'm using macOS Monterey. The problem-  I cannot use CC or any of the apps as it lags horribly and freezes. My Bluetooth mouse and keyboard also, drop in and out. This is quite surprising and a wee bit horrifying, as I use cc almost exclusively, especially PS.I'm hoping somebody can help me here, I appreciate any advice that can get me working again.  Thank you!

I have Adobe CC installed on an older MacBook Pro running Lion and an iMac running Mavericks. Ever since the last CC update, my processors have been maxed out and the Finder locks up (usually after first booting up). The activity monitor shows "Core Sync" hogging most of the CPU - anywhere between 75-99%. Once I quit the process, the CPU returns to normal. I also have Adobe CC installed on a PC running Windows 7, which produces similar CPU usage. I am now in the habit of force quitting Core Sync first thing when I boot up and when Core Sync switches back on, I'm sometimes forced to just shut down CC altogether. This should not be.Is anyone else experiencing this problem? Adobe?J.

Hello everyone. I would really appreciate your help with fonts in Adobe Creative Cloud. I usually always work on a MAC using Adobe Illustrator. I have been working on several projects where I had to purchase and install fonts on my MAC. Here are my concerns: Can I upload these projects to Adobe Creative Cloud and then download them to my PC to work on them in Adobe Illustrator on my PC?Will the fonts purchased for the MAC automatically transfer to Adobe Illustrator on my PC through Adobe Creative Cloud or will they be shown as missing fonts from the projects?In other words, if the fonts don't transfer to the PC, will I have to purchase the same fonts for my PC to be able to continue working in Adobe Illustrator on the PC? I hope my questions are not too confusing. I would really appreciate your feedback. Thank you.Norm Attarmigiroglu  

I have just sent my Adobe Portfolio link to a prospective client and Norton is treating my link as a suspicious link. Rollover my (embarrassingly) red link and the pop-up says “Norton now warns you of suspicious links in your email to protect you from malicious activity” Great - thanks.Does anyone have any ideas why is this happening?

Up until about a week ago I had about 10 or so files in my "shared with you" cloud files folder. These files were work I had shared from my partner's old illustrator account and that I thought would always stay there. This folder is now completely empty for some reason. My partner is no longer using the account from which I shared these files and it has now expired so I can't reach them from there either. Would anyone happen to know what might have happened to these files? Do they only stay shared with you for a limited amount of days? Are they automatically deleted if the person sharing them deletes them from their account?  Would appreciate any kind help! 

So I followed The steps here (https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html), I deleted all the folders and files in CC Folder, I deleted all libraries in Cloud, I deleted all the presets.And still I keep getteing this red alert Can someone help me with this?

Unable to view file previews for .psd that are stored in CreativeCloud storage with the same behavior in the latest version of Photoshop 2022 (23.5) and CC Desktop App.   OS: macOS 12.5.1  Steps taken: 1) Signed out CC 2) Ran CC cleaner 3) Reinstalled CC 4) Navigated to App Support > Adobe and created Creative Cloud Library folder, which was missing5) Verified that all cloud document previews are visible when viewing on the web (https://assets.adobe.com/cloud-documents) 6) I can click on a psd cloud document in Photoshop to generate the preview.  This issue is reproducible with two physically different Macs.  

In my classroom, I am using Mac Computers (Catalina is the highest they can go), and file sharing on a Mac Server for sign in and storage purposes. Each student has their own user on the computer and uses the Creative Cloud apps installed there. They also have their own Adobe ID through our school. When I sign into the computer as the Admin, Creative Cloud app is in the toolbar -- and in the Creative Cloud Application folder. If THEY sign in, they are ALL missing. This was all working just last week. When I go the the CC Application folder there is a blank icon. When I try to open it I get:The operation can't be completed because the orginal item for "Adobe Creative Cloud" can't be found.I tried to reinstall Creative Cloud under their user login and it wouldn't work.