Questions

Dear Adobe,You should seriously consider launching a standalone software called Adobe Frustration (Fr) for those who spend endless hours troubleshooting around your software while trying to be creative or simply doing their work. So that people can come together instantly, curse, try to relax, as troubleshooting seems to be a massive part of your Adobe CC subscription plan. I was on Twitter, writing to Adobe Support past last week, telling them about how everything was falling apart when I was trying to use Premiere Pro combined with After Effects, how the dynamic link was failing me over and over, endless restarts, reboots, cleaning cache, rendering fails etc. Of course, all added on top of the poor performance of Premiere, compared to other editing software that I am also using. I am using a relatively new MacBook Pro with M1; I think you should have figured out how to use Apple Silicon so far or not offer your products for M1 users at all -if that's the case. Although I had man

Hello,Since the new implementation of Adobe splitting company and personal accounts, we have found that any CC libraries that have been created and "owned" by the company or "everyone" dont not appear on our team member's ipad's or other mobile devices in any of the mobile apps (inlcuding the CC app). Through some testing we found that those respective libraries only appear for the team member that orginally created the library. So it seems Adobe is treating that original creator as the only real "owner" and therefore the only one who can access the library on mobile. We realized that creating a "personal copy" of the library solves the issue as a work around but gets messing since we now have duplicates of the libaries that are devorcied from the orginal shared library and defeats the enitre purpose of a collaberative library. Does anyone know if there is a setting that can be changed to resolve this? Is this an issue that Adobe has already acknowledged and plans to change?

We are a small company with less than 10 users. When someone deletes a file from our synced Adobe Cloud folder such as an image, INDD file, etc. it will show up in the trash folders of everyone's individual computer. Will upcoming changes to Adobe storage eliminate this problem? Is there any way to stop this from happening? 

<% if (context.profile.firstName == "Charly" || context.profile.firstName == "CHARLES") { %>You are my favorite Charles in the world!<% } else { %><%= context.profile.firstName %>, you are my favourite boy.<%} %> I have the condition above for a subject in Adobe Campaign Standard, and I would need to replace the two conditions with one that said; x contains “charl” (not case sensitive). String.includes and .includes() don't work. Any ideas?

I love all the options for the tools! So many choices..But, I think there could be more?

I'm using a 2021 MacBook Pro 16" and I'm trying to remove unessential menu bar icons as they are going behind the notch. Is there a way to hide the CC icon while still having the CC services running in the background? would it make any difference if I prevented CC from loading at startup if I manually checked for updated every so often? any help is appreciated.

I had creative cloud on my iPad, had a ton of work I created on there. I reset my whole iPad to give to my son. Now my art work is gone when I log into my creative cloud account on my MacBook ! I don't know where it is or what to do. Please help, thanks. 

Hello. I have recently synced all my RAW files to the CC storage, both .CR2 and .DNG files. All ok, previews showing up in the CC app both in Android and Windows versions. The issue is that the new .CR2 files I am uploading from now on are not showing previews, only white icons stating that previews of .CR2 files are not supported in the CC mobile, but they are also not showing in Windows version. The files are not corrupted, simply not rendering previews. All other .CR2 keep showing previews normally. Any clue on what's happening and how to solve this? Thanks.Marcus.  

Every couple of weeks I receive a message that Adobe Creative Cloud has encountered an error and needs to reload. This has happened at least 10 times in the past few months. It's on Windows 10  

Bonjour je voudrais supprimer ses applications mais je ny arrive pas savers vous comment faire merci.

Hello all… we are working in a mixed Mac/Win10 environment, using the latest production releases of AfterEffects and Premiere Pro. Our primary graphic artist has created a set of animated glyphs (in .mov format) for video creators to use, and put them into a CC Library.Our problem is with the library thumbnails. While the transparent background is shown correctly on Macs, it is a dark charcoal in Windows. For black graphics, this makes them effectively invisible. (see image below).  The graphic appears correctly once it is placed on a layer in AE or PP. How do we get the Library thumbnails to display correctly in Windows?

Hi,I cannot update on my desktop computer: creative cloud desktop is empty. I have trtied to reinstall. I have tried to rename the OOBE and then reinstall. The creative cloud desktop is still empty.It works fine on my labtopCan anyone help?

Every time I delete or remove a file from my Creative Cloud Desktop folders, I get a syncing error for that file. It says "Failed to sync file.ext" even though the file is no longer there. Also, if a file is deleted using CC Desktop, it will not go into the Deleted folder on CC Web - only my local Recycle Bin. If I go into CC Web and delete the file there, it goes into the Deleted folder and the error does not appear. This has been happening since I updated on 3/3. I use Windows 10. I have already done the following to try to fix problems:Ensured there is ample storage remainingEnsured I have the most recent version of all Adobe softwareRepaired CCUninstalled CC and all Adobe software. Then reinstalled.Emptied the Deleted Files folder on CC WebDeleted all database (db) filesTried all of the fixes listed here:https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html#:~:text=The%20Creative%20Cloud%20desktop%20app%20is%20unable%20to%20sync%20files,and%20then%20back%20on%20agai

How do I find my current password to get aple ID to access Screentime App. I get amessage that keeps saying my current password is incorrect. Ive already reset my creative cloud id and it was verified. What do I do?

I find it hilarious that Adobe Portfolio doesn't support its own pdf format. I am a writer and want to showcase my manuals, procedures, policies (in PDF, of course) for the purpose of gaining new clients seeking those products/services. In order for me to do this, I either have to convert to jpg or seek other options outside of Adobe's umbrella (for which I'm currently paying handsomely). Can this not be achieved? Not everyone that uses Adobe products is ONLY a photographer! Slightly disturbed,Mark

Adobe CC syncs my data only partiallyFor a few months now, I've been constantly getting the error message "sync due to server error". Adobe's website only says to try later, but the problem has been happening for months.Partially, the files I save to the folders on the laptop are uploaded normally and my colleagues also have access. Unfortunately, this is not always the case and the error message keeps popping up.I have tried everything (uninstalling CC, logging off, deleting the options.tix file) but it still doesn't work.When I upload the files to Creative Cloud Web, everything works normally, but it's a pain.Please, I hope someone can help me. This is driving me nuts! Thanks a lot!!

CC를 실행시키기만하면 컴퓨터가 너무나 느려집니다.좀 간단히 클라우드를 이용할 수 있게 설정하는 방법은 없나요? 필요에 따라 스톡이나 마켓플레이스, 탐색기능을 껐다 켰으면 좋겠습니다.

Bonjour, Je débute sur Adobe.fr,  Je rencontre un problème à savoir quel logiciel utiliser dans la collection Adobe pour réaliser un storyboard ? Qui peut me renseigner ?Isadora

Hi all,On a fairly low end laptop I've always had CC set to NOT launch at Startup.I have made sure all the settings have remained the same, Unticked "Launch CC at login".  Disabled Adobe services and CCX Process from Startup.No all the CC Services automatically start around 1 to 2 minutes AFTER booting up the laptop.Is there a way to stop this?Win 10 Pro, latest CC Version

Hi there,I accidentally deleted an entire shared Adobe CC asset library and i'm wodering if there is any way to recover said entire library?  The library contained some 100+ items so i'd really like to avoid I look at deleted items section within Adobe CC assets and unfortnately the library does not appear there...  Is there a way to recover the library that i don't know about?thanks

We are having an issue, its not major but its annoying. Within our group we have a shared folder of this years marketing. its locked so we cannot adjust the files. All we do is place these files into documents, no other edits are made, and infact cannot be made. Over time various folders within the marketing have a red alert saying they cannot sync. We dont know why this is because they have not been changed, but obviouisly we cannot do anything because they are locked for editing.  It does not effect anything other than my CC icon has a permanent red alert on it, which is annoying. Any thoughts on why this is happening?

Hi, I've been Unable to sync some files to Creative Cloud. I'm getting the error message "due to Server Error" I've tried the usual restarting and reinstally the desk top app but no luck.

I and colleagues have been having syncing issues since March 3. Whenever we alter a file in our local CC libraries we are getting error messages that the files are "unable to sync due to server error". We have tried all the troubleshooting techniques listed on the adobe site and forums that we can find and nothing seems to fix this issue. Folling the instructions listed at https://community.adobe.com/t5/creative-cloud-services-discussions/silly-creative-cloud-trying-to-sync-files-that-no-longer-exist/m-p/7278536#M2642 I am to clear the errors and syncing completes but then as soon as I make a change to any file and it attempts to sync again the same "syncing error" occurs with that file.

Hello,One of my folders on CC will not sync following yesterday's update. I have tried:Logging out of CC, restarting CC, restarting my PC (Windows 10),Removing the folder that will not sync (when I do this the parent folder fails to sync even though the problem folder is missing. All other files inside the parent folder have green arrows, but the parent folder is still red. (The parent folder contains 70 GB of files so I do not want to have to copy this folder out of CC unless absolutely necessary). Any other suggestions??

Something is wrong with Creative Cloud file syncing. The last three days, anytime I re-name, move or delete a cloud file in Windows Explorer, the files will not sync. The Creative Cloud app tells me this is "due to server error."  Files remain unsynced unless I go to Creative Cloud web and make all the same changes and deletions. I tried relaunching the Creative Cloud app. That does not solve issue.