Questions

I have already copied all CC folders to an external hard drive in preparation to use it as the permanent golder location.I have been reading and now worried that if I 'move' them using the option in the settings that I will duplicate everything.Was copying them first the right thing to do?What are my options?kgb

Hola, alguien sabe como solicitar las facturas para impuestos?

I can see the issue is mentioned before many times: but how can I safely delete the local files of my creative cloud folder? As I presume now the files are always synchronized with the online storage - so it takes a lot of the local memory. I would like to have my files in the cloud and download them when I need them. It will save me a lot of local space.Can somebody explain how to do this safely without losing data?Tnx!

I am trying to get used to the cloud for workflow. I love it working between desktop and ipad and between apps on desktop...BUT when I create a folder in say illustrator..It shows up in photoshop and those are just illustrator files..So If I make sub folders I really need two sets..PSD and AI? Id rather have one set show up for vector images and one show up for rasterized becausee i use the same naming conventions. So when im in illustrator I have OPEN PROJECTS/ PROJECT NAME. So when I o this in illustrator the folder shows up in photoshop and of course those files cant open. Im assuming I cant just show photoshop folders and illustator and after effects folders when im in that program so I need a new naming convention? Any advice? Hope I explained that properly. Thanks!

Dear forumFor two years I'm using Adobe for my class. One of the sections I work with is Portfolio. I've made a webside for a new potential customer.Next year my class is finished and also my subscription at Adobe's. I'm worried about the continuation of this site: how can I still update this site? Is ther a possiblity to export it to Dreamweaver or to get the data where it is written?I hope to here from you because to build this site to another format is a hell of a job....Lost of greetings from Holland.Gaab van Loenen.

My client has shared design on creative cloud but I can only view the files. I am unable to download the folder. can anyone please help me out.regards    

Hello!I'm trying to to permanently delete deleted files in my adobe cloud files space but it gives me an error message: "Can not delete an asset permanently because someone has restaured it"And other question: I have just 3 photos in the cloud. Why is my "creative cloud libraries" folder over 3GB?Thanks

Hi! We have a corporate network. I downloaded and installed Adobe Creative Cloud. But the program can't connect to Adobe servers.We have a Proxy server, but the program does not see it.Please write where there is a program setting to use a Proxy server?What should be the network settings for the program to work?

Hello Adobe Support community,Since about a month ago I've been experiencing issues with the creative cloud app and thus all other adobe applications. As the title implies, I am stuck in an infinite login loop. I have seen other posts addressing this issue, but to my knowledge I haven't seen a clear solution to the problem. I have tried deleting and reinstalling but it still does not work. I am wondering if after these years someone has found a solution to this problem. Basic information about my computer: it runs on Windows 10 and it's powerful enough to run the adobe apps. For specifics, please ask. Translation on screenshot: You've been signed offPlease sign in to keep using adobe applications                                                  (sign in)

I had restarted my mac yesterday. Then my files in Creative cloud files were all gone. I searched everywhere in my mac but it didn't seem to appear at all. Is there any way to restore my missing file? i'm crying.😭

Mac. I'm working on a large and long project and have started saving the files to Creative Cloud instead of iCloud. The "other" category in my storage bar has exploded, and I am starting to run out of room.  Can I somehow get rid of all the local copies and store everything required for the project in the Creative Cloud, only pulling down what I need on the day I need it?

Hello to all: I've been using Adobe InDesign 2020 with no trouble for years and have a subscription for Adobe Creative Cloud. The other day, I get a pop-up error message that says "Sorry, this product doesn't seem to be licensed" (SEE BELOW) this is now happening with Acrobat as well. My IT department is having trouble resolving this - we've already tried re-intalling the software and re-booting, to no avail. The file actually comes up, but then closes automatically after the message. Any ideas?? Should I contact Adobe and ask for the License Key?? Something else?? Please advise ASAP. Thanks for your time and consideration of this matter.   James D'Ambrosio EMAIL REMOVED [personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information][If you are posting using email, please turn your 'sig file' function OFF for posting]      

At my work it is not allowed to download the app but can i use PS and LR online with the cloud?  

Hi there, I wish to buy the Creative Cloud Suite for my daughter, however she is not 13 until February. Therefore I am wondering if I purchase the normal individual plan for her now , whether I would be able to change the payment plan to a student account when she is 13 years old?ThanksJames

Hi huys, I currently have monthly subscriptions to InDesign, Photoshop and Acrobat Pro.If I now subscribe to the Creative Cloud all apps - currently on discount - will these other subscriptions be cancelled, and will I incur any extra costs?Thanks for any help.

Hi there, Still on the 7 day trial for Create Cloud with Lightroom and 1TB storage. Never used any of these apps before and I am confused how the cloud storage works and integrates into Lightroom and Photoshop Express. In Lightroom, I created an album, uploaded some sample pictures and made some changes. The cloud symbol shows they are uploaded and synced. In my account, I can see 5 GB used from the 1 TB. In Creative Cloud Desktop, I see 5 GB is used as well, and File syncing is 'up to date', but nowhere do I see the actual files I uploaded in Creative Cloud. When I open the Settings, below Syncing I check the folder location is set correctly to the folder I designated, but it stays empty. Then when I proceed to create a Library in Creative Cloud and upload 3 sample pictures into it they are not shown in Lightroom, but when I go to the web version of Creative Cloud I see them there. Lastly, when I go to Cloud Documents in Creative Cloud I see a folder called 't

I am trying to sign in to my Adobe account on my new MacBook, so I can download Adobe audition. I am receiving a grey prohibitive symbol (seen attached picture), and therefore, am unable to sign in. Please help! Thanks. 

I have a site with adobe portfolio, perfectly synchronized with images from LRclassic. GREATNow:When I click on the images, they jump to full screen on my imac 27inch screen.Now there is one page where I don't want that, where I want to limit the opened images in size to eg 5x2inch - how to do this?If I crop an image in LR to 5x2inch, I still get it full screen when I click on it (of course with poor quality) , but not at 5x2inch

scusate ma perchè quando apro l'app crearive cloud nel dekstop, continua a connettersi e disconnettersi da solo alla rete internet nonostante io sia connesso?

New laptop, new install of Adobe CC. All apps up to date. CC indicates "Some files failed to sync" however not a single file of my 78GB syncs locally. Yes, I can see my files at assets.adobe.com. Yes, I have deleted any files in the Deleted folder on the web. Yes, I have tried restarted, signing out/in of Adobe CC, cleared cache and temp files. Yes, I tried pausing/restarting the sync. Adobe techs have remoted into my computer several times and have been unhelpful. What can I do? It has been months and I am paying for this poor service/product. As a test, I added a folder with brushes to the root of the Cloud Cloud Files folder and they do not sync up to the assets.adobe.com.

bij het installeren van de app Adobe Account Access heb ik een verkeerde mailadres gebruikt. Nu wil mijn Adobe CS niet meer openen omdat deze nu vraagt dit mailadres een proefabonnement wil. Hoe kan ik deze melding uitzetten. Het lijkt dat Adobe CS nu aan het verkeerde Apple ID is gekoppeld.   [Mod: Moved to the Creative Cloud Services forum]  

My storage was full and, my file cannot be permanently deleted. it always appears "Cannot delete assets permanently because someone has restored them", why did it happen? Is thare another way to delete my file permanently?Thanks

I moved the CC files folder (Using CC app) to another drive, that works fine However the files shortcut in the side bar is now defunct and goes no where. How do I fix it? I tried unPinccf registry entry from adobe, this did nothing its still there.

Hello!Two months ago, after updating Photoshop (22.4.3), Illustrator (25.3.1) and InDesign (16.3.2) every time that I turned on my Macbook Pro 16 (2019, 2.3 GHz 8-Core Intel Core i9, 16 GB) it started working very hard - the fans were very noisy. This made me check the Activity Monitor and I found that an App called CCX Process and another one called CC Library were using almost 100% of my CPU. Once I tried opening Photoshop the problem became worse. My Macbook was so hot and loud that I could not work.Once I killed those two Apps, and worked with Photoshop, for some time there was no problem, but after a while those two Apps showed up again in the Activity Monitor.I tried deleting them but they appeared again. So, I finally uninstalled Adobe Creative Desktop App along with Adobe Creative Experience (which included CCX Process and CC Library).However, this is not a viable solution, since I am not able to install the available updates and work properly, taking advantage of all the benef

No matter what I do adobe doesn't stay disable any adobe products from launching at startup. I've tried:Creative Cloud Settings (everything is disabled)Task ManagerServices Boot and diabled all adobe productsStartup TapDetails Tap and Ended Processes Tree-but when I restart my computer all Adobe apps load like Creative Cloud, CCL, CCXP, Core Sync, 2 Creative Cloud Helper, AIPCB, Notification Manager for ACC.