Questions

When I open the CC app (on Mac) it gets stuck at "getting storage information" stage so I cannot turn file syncing on  or off. This has affected other areas like my fonts page which also stays in the loading stage. I have tried:- Relaunching- Quitting other programs that may impact syncing- Repairing the app- Deleting and reinstalling the app- Changing sharing info on the adobe file to "read and write" Are there any other options? Thanks

I have seen other postings in this community regarding this topic line, and I hate doing this; however; the links to the Adobe Support Community are the only support links that actually 'takes' a person somewhere that appear to work as described.I do not know what Adobe is about, but direct support evidenty is not one of their efforts now. As has been reported on the community in the past, and as things continue, clicking on a CHAT (Talk to a real person) link does not take one to any type of chat function, but takes one to a page that is only a fancy graphical point and click FAQ, There is no real person about it at all. The pages have no phone numbers listed, no statements that say that CHAT is really only available on certain days at certain hours etc.. I thought that I have seen Adobe reply to posts of this sort in the community so I am posting here.  If they do indeed reply or if someone happens to know; why has Adobe stopped direct support in the first place? 

When browsing through Adobe Stock in the CC Libraries in InDesign, I am unable to download/access any photos after licensing. I get a spinning circle and then says it's unable to download. Then I try to go to the Adobe Stock website and download directly onto my computer and it doesn't do anything. It says the photo is licensed and asks if I want to re-download, but when I do it doesn't respond. In the past I have browsed the website and when I license photos through there it updates on CC Libraries with no issues-almost instantly. I figured I would use the cloud feature more to save some time and storage space, but it's causing me more problems than solutions. I've attached 3 snapshots:Error dialog box.Licensed photo unable to download in CC Libraries in InDesignWhat I see on Adobe Stock's website when I try to download the photo after it says I've already licensed and downloaded the photo already. Has anyone experienced this or know of a solution? I have been having a

I have made many Indesign documents on my stand alone system using the Creative Suite. Can I work with those files on the Creative Cloud and if so, how I can open these files up there?

I purchased a yearly contract to give Adobe a fair shake and test ride. I knew the learning curve would be there. So, I thought a year would do it natural justice. I subscribed to what I thought would be all of Adobe. The intention was to change the ecosystems in my company operates. Most of what is provided by Adobe is availed in Open Source or some other branding.First strike - I had to downgrade my phone to run Rush. We all thought that very odd. But whatever, I bit the bullet and downgraded. Strike two - Deception; this is very serious to me. I was under the belief that I had purchased a yearly script to Adobe products. One thing I do is gaming and screen recordings. I had a project in mind and was dreading it because it would require close attention to details to make sure everything that needed to be redacted was. And I was not sure if I knew how to edit on Xrecorder. Ding! Ding! Ding! I have Adobe CC Subscription! I should learn about the Adobe ecosystem. I don't recal

The programs icon on the taskbar appear like this after recent updates, it's hard to distinguish between them.Photoshop version number:illustrator version number:InDesign: 

I've subscribe a plan where on my plan says adobe Illustrator is both on ipad and iMac but why do I need to pay more on my ipad as I check there's two subscriptions plans on my account. How can I install illustrator on ipad with the existing plan that I've paid for the plans that has both apps?

An email I tried to send to Adobe but got bounced because my case had been closed by me.   Hello,   Thank you for trying to help me.  Everyone was as helpful as they could be.  Professional, polite, patient.    Unfortunately after a year Adobe has been unable to make Creative Suite fully compatible with OS Big Sur and now Apple has a new OS coming out.  I appreciate you giving me the followign link: https://helpx.adobe.com/acrobat/kb/mac-os11-big-sur-compatibility.html  It relates to Acrobat specifically.  At the bottom of this page...the most recent source of information from Adobe concerning Creative Suite/Big Sur...the last link is called 'Can I run my Adobe apps in macOS Big Sur? . Click on it and it takes you to a page that screams, figuratively, 'ADOBE IS NOT FULLY COMPATIBLE WITH OS BIG SUR'. An attempt at humor, as I am not mad. 🙂   Here is the bottom line:      Every program except the 'Lightrooms' on this

Hi, I became an information "Adobe can't connenct to the Adobe Server". I've allredy used all instructions on your website to solve this problem, but they not help. I see in my Adobe Plan for Photographers that all my invoice are paid and my creditcard is active. What should I do to selve my problem with the connecting with Adobe Server? Thank for your help.

Hi Team,Would like to know if there are ant reports any available in Adobe Aero to show poerformance of assets created in Adobe Aero.Regards,Aditya Tarun

Hi, I created a number of files in Draw using my old corporate Adobe ID, but now I can't export them as I have no Cloud access it seems. I can't even log into the assets site as it gives me an error (I can't install any apps that require cloud services using that ID either). I've 'left' the old organisation the ID was linked to but that's not changed anything. Is there any way I can export my Draw files other than saved as images as this point? And is it possible to change the account type of my 'old' Adobe ID so I can access cloud services? Thanks in advance!

i did purchased Photoshop , but why can't download it 

Hi everyone!I've actually a full access to the CC through my company. I'm always super happy and enjoy it! However, I would like to create my portfolio with Adobe Portfolio (25% done now). It's clear that i can do it through my professionnal access. If one day I quit my job, I know that I can't keep it. So my questions are:If I quit my job, can I forward my portfolio for an account to an other one?I mean from a pro CC account (with distinct logins) to a personnal CC one (with others logins)?What will become the site if I can't forward it? Will be trashed? Will stay for ever on the web?Can the website by forward from pro logins to new pro logins?Are Adobe's teams already thinking about this?Are they looking for a solution?Thanks for your answers and feedbacks. Have a great day! Pauline

I've been making an attempt to address a billing issue but I cannot fix it because I now live in a different country than my account was created in and Adobe has made it impossible to do this without a desktop computer. Help desk is a nightmare of circular links and the supposed chat tool is not available for mobile. I've found the phone numbers post, but I absolutely hate phone support and I don't intend to sit on hold for hours on end for something I should be able to do in a few seconds through a browser. Is there just some form or email I can send the request to or...?

Good morning. I have a package for all programs for students. I would like to clarify the situation on my account. Money has been withdrawn from my bank card, an invoice has been issued. However, on my account programs still has a trial version. Please verify this immediately.unfortunately I can't contact with support because my subscription is not visible on my account

Hi all, my cloud is full but when I log in online I don't see any files and the library is empty. How can I see the contents of my cloud to be able to delete?

I am running Creative Cloud on an iMac.  For the last couple of weeks (ever since my subscription to services renewed), every time I log on to, or restart, my computer, Creative Cloud seems to slow every thing down and eventually, after about 5 minutes, it says there is a problem with it and it has to be repaired.  That then requires redownloading and installing it - all of which wastes resources on my computer and slows everything down.  Given it isn't a piece of software I particularly want, but I don't seem to be able to run Lightroom or Photoshop without it, it is extremely annoying.  How do I fix this, or get rid of it and just run the programs I actually want?

Hi, I want to my account from one enterprise to another internally in my company. However I don't see any option to change my email ID.   (Attached screenshot for reference)   Can someone please suggest a solution here so I don't have to manually download/Upload files to my other account, which incase might also deactive library links as well.   Thanks in Advance.   [personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information]

HOLA! TUVE QUE BORRAR MI EQUIPO Y AHORA QUE INTENTO INSTALAR SIUTE DE ADOBE (CREATIVE CLOUD), SALE UN RECUADRO SOLICITANDO UNA CONTRASEÑA DE UN LLAVERO, PERO NO TENGO NI IDEA QUE CONTRASEÑA ES, UTILICE LA DE MIS SITEMA MAC Y NO ES TAMPOCO, NO SE QUE HACER.

Hi,I'm working with CC for work and at some point each of my team members' respective CC folders got desynced from the server. I'm attempting to fix the problem but I'm getting a file syncing error message, but no error code. So it doesn't really help me fix the problem much.I've uninstalled and reinstalled CC, I've been taken off the permissions for the folders and put back on, I've tried pausing and unpausing my sycning, and my boss is currently trying to resync all her files with the Cloud from scratch. But if the problem is on my end I don't know what that'll do.I was wondering if there's a way to see what the actual error is since when I click "learn more" it just brings me to Adobe's page about  troubleshooting.

Hello, our company is moving away from our local server to the OneDrive/Sharepoint cloud.  A significant amount of our current file set up is used in linked files to other documents in Adobe.  How can we move this without breaking all of our linked Adobe files? 

I had recently an issue with Adove Creative Cloud not working and I contacted Customer Care (800) 833-6687 -- and got this guy on the line who could hardly speak a word of English.. He had me instal Bomgar so he could access my computer to assist me with fixing the issue which never got fixed. Is this a scam? I am absolutely petrified now that whoever I spoke to at this number access all my personal details and downloaded everything through a backdoor. Idk what to do now. Is this a legit service Adobe offers or did I just get scammed?

So if I'm shooting a film and I use a shot showing the character using Photoshop will I be sued or will I have to pay Adobe in my returns?

When I download a Spark Instagram Story-sized MP4, 1080x1920, it shows as 720x1280 px to my client and they think I am giving them the incorrect size.  Also, the 1080x1080 MP4 downloads as 1280x1280. Very odd. Does anyone know why this happens? I need to give my client a reason. Thanks!

CC is giving me a "Some files failed to sync" error but when you click on the link, it takes me to https://status.creativecloud.com/ which says everything is operating normally. So why give me an error, but no solution? Why won't my files sync? How dio I fix it?