Questions

Hi there,Basically the above. Been having this issue that I first noticed last week where the cloud system is continuously stuck on sync, even when I've only got a few files to update. If anybody has any suggestions on if there's anything I can do to fix this or if this is a known bug then that would be great!TIA

Hi there! I'm not sure if this is the right area to be posting in, so please correct me if it's not, but I wanted to reach out to the Adobe community to see if anyone is experiencing the same issues as me. I'm running Windows 10 on a fairly capable XPS 15 9570, and for the past few months I've realized that everything on my computer is extremely slow. Today, I decided to go ahead and disable every Adobe startup app that I could find (AcroTray, CCXProcess, Creative Cloud Desktop, etc.) and it runs like butter again. Literally night and day. I'm wondering two things; firstly, has anyone ran into similar issues? And secondly, does disabling these processes actually do anything negative to my Adobe experience? I haven't ran into any adverse effects so far, but I just figured I'd ask. For a company like Adobe, I would've expected a bit more clarity around the severe system impact that their background processes can have, but I guess you can't have everything.

I'm working on various files in Illustrator and Photoshop and repeatedly when I hit save, it has lost the ability to find the document. I want to save them to my dropbox folders, I don't need to use the cloud. I'm guessing that it is doing an auto-save to that? Not sure as I'm not finding the files in the cloud either. This just started happening within the last couple weeks

Ho annullato il mio abbonamento Adobe un mese fa ed oggi risulta ancora attivo per magia e ovviamente volete anche che io paghi una penale. Qualcuno può dirmi come contattare un'assistenza clienti?

When I have been away from my computer for awhile, my Adobe apps decide to close on their own. No freeze, no error message, they just shut themselves down without being asked. How do I stop this from happening?

Warum kann ich mich in der App nicht anmelden?? Der Button weiter reagiert nicht? LG 

I am a long-time, small home-based business owner, a graphic design professional and professional photographer. When i started in this business in 1991, I used PageMaker and FreeHand (remember those?), and for many years, QuarkXpress. For almost 20 years I have been used Adobe software exclusively to publish small scale newsletters, magazines and to create graphics for websites I design. I am now at the end of my rope and am SO FRUSTRATED with this Creative Cloud BS POS software that just consistently turns itself off, hangs, forces a complete Mac restart, I could go on. It's become the worst software EVER. And it's making me extremely inefficient in being able to get my products 'out the door'. I'm at the point of seeking out something else and ending the exhorbitant monthly subscription fees that offer no real support that I can trust - not going to waste my valuable time even trying to look for any solution from Adobe. I think I'm done. Does anybody out there have any suggestions fo

I like using Creative Cloud file sync in file explorer/finder, and would use it for all my work files if it was also accessible in Chrome OS File. (I use a Chromebook in my workflow)

I believe this is an issue with the creative cloud desktop app, but it affects every app, even when trying to add fonts from the web browser.  Basically when I click the fonts tab in creative cloud desktop app, the loading icon just keeps spinning indefinitely. When I go to the website to add/sync fonts from there, I'am able to activate fonts but they do not show up in any of the Adobe applications. This is detrimental to my work.  I am running Windows 10 build 18363. Creative Cloud 5.3.1.470Apps 5.3.1.470CoreSync 4.3.61.1CC Library 3.9.27.3  

I got a file synching error last night that I had exceeded my cloud storage. According to this helpx topic What happens if I exceed my storage quota?, "you can still move, rename, or delete files."I have therefore moved a ton of Creative Cloud Files to my Dropbox where I know I have room. However, the Cloud storage warning has not changed, and I am still gettting syncing errors this morning (see screenshot). When I go here https://assets.adobe.com/files I see it still thinks some of the files are there. I hoped it would resolve the sync overnight but I am still out of luck.  Can I still do my work? How can I resolve this unhappy sync? Thanks, Adobe fam! 🙂 

I feel like I've watched every tutorial, every Adobe MAX session, every troubleshooting video on this topic, yet I still cannot seem to fix it. Syncing assets/media/projects is just not happening across my devices. Now, it does happen sometimes. But it always seems to NOT happen on any of the projects and media that I need it to. I cannot figure out on which end of the syncing process the error is happening. Most recently, this has happened in Adobe Rush. I created a project in Rush, loaded all the Media into Creative Cloud so that it would be in there and would sync across devices. Created a library in CC for all the assets as a backup option. I did all of that on one device. Then I got on a different device, another laptop, and NONE of the media was there. The skeleton of the Rush project was there, but none of the media appeared and couldn't be relinked because I couldn't find it anywhere in my CC. So, I went back to the original laptop, and decided to chop together the rough cut on

So, I am really freaking out.  I have been creating one long document by combining files and saving them as that document.  Adobe automatically deletes the original files that you combine and saves as the new one.Today I started doing that, but then it showed the wrong file, so I canceled the combine.  BUT...somehow the two original files I was trying to combine are now deleted, AND I don't have a new, combined version.I looked in my mac's trash, but apparently that is not where Adobe puts its deleted files.The tabs that were still open for the ones I was trying to combine showed blank pages and would not let me save them or revert to the older not disappeared version.  Like, revert was not highlighted.Going to the list of recent documents didn't work because they were gone from that list.I tried to find the autosaved folder as per a google suggestion, but there wasn't one. Please, please, please tell me a way to find my two files, especially the big master one

Hello, I submitted a design for the Adobe helmet design contest and I received an email that my design was approved. In the email it also said I would receive a link for voters to use on December 8. I never received that link.

Using windows 7 and 2015.1 release of creative cloud with just lightroom, photoshop and bridge installed.I do not use any of the cloud storage services on online resources and have these set to off in the creative cloud desktop interface properties.I find that various background process get started and constantly access my disk even when I am not using and even when I have never started lightroom etc.As far as I can determine these processes are doing nothing that is useful to me. Note that I am not using any of the cloud features.They are certainly irritating me and littering my Temp folder with log files, not to mention adding to the wear and tear of my disk.How do I get rid of these processes and stop them running?I expect that as I am not using any features that require Sync that processes such as CoreSync would be switched off and never run at all.So why are they running at all?Any why do they not stop when I am not using lightroom etc?On my system with my usage profile the creati

So I just bought this forsaken software yesterday, it all worked first time I tried it (albeit slowly), but when I went to use it today... yeah literally nothing works. I've been trying to launch Creative Cloud for the past 4 hours, online chat support never showed up after hours of waiting and their "24 hours support phone line" doesn't connect, and automatically hangs up. As you can guess, I'm quite put off by Adobe at the minute and wishing I'd saved myself the headache even more than the money. Bit of background:  When I opened AE, it opens some login type screen where there are my projects, but then another screen pops up in front of that, which never stops loading. Literally just keeps refreshing itself infinitely, but never logs me in. If I exit out of this smaller screen, all of AE closes, so obviously I cannot access my little 3 minute project I started yesterday that I should have in hindsight just made on iMovie.  Anyway, long story short I've come t

Does anyone knows if I can run Adobe CC on a Samsung Galaxy S6 Tablet? 

Using Windows 10 PC.I have Creative Cloud set to run at startup in my preferences. It does not run at startup. Each time I startup my PC I see in Task Manger that startup is disabled. So I enable it but on next restart it has been disabled again! Any ideas what may be causing this?

This might sound basic. I need to cancel my account for a while for budget reasons and my cousin also uses my account to use apps on the iPad. She has a lot of stuff saved in the Your Work on the cloud account. Is there a way for us to easily save everything that is in there from the cloud to a local location? I started looking at it and it seems like the only way I can figure out to do it is to save one file at a time but this will take about a million hours of my time to do this. I really don't want to just lose all of her drawings and such from Adobe Sketch. She has access to another account where she can transition and continue but we need to save. Also, if we save these as just .png files or anothother image format, will they still be editable so that she can continue what she has been working on? I don't do any of that stuff so I just don't know. Thanks in advance for helping me.

Importing raw files from MacBook Pro to creative cloud library. Sony raw format (.arw) is not showing previews when I pull them up on creative cloud mobile app for iPad. It says previews aren't supported for .arw but that's nonsense because there are so many previews in my creative cloud with the same exact format. Not sure why it says not supported, when I've done it so many times. Below is a folder showing previews for .arw files. The other pictures are a different folder saying the mobile app can't provide previews of .arw files. Please help me! Thank you! 

I have an older iPad and a brand new 8th gen iPad.Whenever I start the Creative Cloud app now it displays the splash screen, pauses for a couple of seconds and then crashes.I cannot get it to run on either iPad.Does anyone else have the same problem and how do I solvce it?Many thanksVernon

Greetings!Please advise about the storage offering of Creative Cloud.I'm pondering on whether or not to take the "full package" from the Creative Cloud. I'm budget-constrained. I'm more inclined to pick only what I need (i.e. Photoshop and Premiere Pro).I saw that each offers 100Gb storage.Will I have 200Gb if I take each individually?Regards,Rhai

I'm wondering how I can transfer my adobe acount from one company (email) to another (new email)? Will i retain all the links on XD on the new account?

Since two weeks my files are not synchronised with CC. Please help me?

I've used the Creative Cloud Files sync folder for many years up until now with few issues. I was always able to access my up-to-date files on both my iMac at work and my MacBook at home.  Now lately when I make modifications on one device, they fail to get properly synced when I try to access them on the other device. When I view CC files on the web, I can see that often some new files/folders have synced but not others—even though when I create new files, I leave the computer on long enough that file syncing should have plenty of time to run. When I check the file sync status, it often appears to run continuously, the same status showing for hours at a time (for instance, right now it's said "Synced files: 61 of 5172 files" all morning).  I'm using a total of 202.5 GB of the 2 TB available storage, so it's not as though there's a huge amount of data to sync. It's become incredibly frustrating to have to go back to manually sending files to myself now that the

Hi, i was wondering if there is a way to add a custom thumbnail to a video uploaded through Adobe Portfolio, or a way to choose the frame you want to be displayed as thumbnail.Currently it looks like Portfolio is chossing the frame in the very middle of the video, i'd love to be able to change that, either by an option i missed or by changing the code if it's even possible.Otherwise Portfolio is really neat. Thanks.