Questions

Hi I'm trying to delete a large bulk of data from my cloud storage, I'm currently viewing the web browser option so the changes will sync outwardly to my team (I am the administrator of the shared folder) when I try to delete files on mass i'm presented with the following error code:typeError could not be deleted - Undefined is not an object (evaluating 't.data.path')its really frustrating now as we are nearly full and I need to free up some space, I would appreciate any input/ideas.Many thanks

Since reinstalling Creative Cloud after doing a fresh start on Windows 10 I have lost a lot of files .Searched in deleted files and aren't there.CC says it has synced all files. Can anyone help?

I have issues with Creative Cloud. It shows I have used 39% of my 20GB storage space. I have deleted ALL files from Creative Cloud and from the Delete/Archive space. There are no Albums, projects or anything else showing in the Files section of Cloud, yet the space usage doesn't budge. How can I be taking up space when no files are showing as uploaded.I have sync turned off on both my desktop (CC Classic, not Cloud based) and iPad.

Hi,I can't see this menu when i select a file.  Only the "delete" button is visible in top right.GreetingsFelix

Hi, I am based in the UK and we recently opened a new office in Phoenix. I have been trying to share some artwork files with the new team members but we are running into issues. I'm syncing a mixture of XD and PGN file types. The PNGs sync with no issue but none of the XD files will sync. When the US team view the folders on their local Adobe CC folder the files aren't there but when they view it online the files are there but are unable to download. I have tried to recreate the issue with another team member in the UK office but the files synced fine with no issue. Both the PHX office team members are having the same issue so it doesn't seem to be a single user issue. They have tried going through all the troubleshooting on this link with no success Error: "Unable to sync files" to the Adobe Creative Cloud Please let me know what we can do to fix this issue. Thanks,Emily

how can i download an svg from creative cloud that was created in adobe capture?, i need the svg file to use outside photoshop etc.. cheers

Good evening, everybody!I'm having a difficult time trying to upload files on Creative Cloud Files, apparently it won't take a 40 GB file, but it would take a 15 GB file instead. Now, I've tried looking up the specific size limit per file, but I can't find anything concrete. I'd like someone to tell me what the actual size limit per file is, please.Thank you!

Hi, I used Document Cloud to share a PDF file (a book I work on) between my iPad and my desktop computer.Received a message in my Creative Cloud notification panel that the book file was downloaded and opened by parcel_public_sharing.I want to make sure that Document Cloud is safe and this file was not accessed by any unauthorised third party (I have not shared it or made it ‘public’.).Contacted Adobe via online chat but they could not give any information or satisfying answer (nothing about ‘parcel_public_sharing’).Anyone received same message? Thanks

I recently realised that Adobe Cloud seemingly does not synchronise files on local devices. Example: I save a photo in an Adobe Cloud folder on my office PC - Adobe Cloud synchronise it and says all files are up to date.At home, I turn on my home PC (laptop), Adobe Cloud synchronise when starting the device but the file I saved in my office is notvisible on my local folder - when I have a look at the online folder, the file is there, but it doesn't synchronise it to my local folder.I recently realised this issue, until recently it worked perfectly fine.Anybody any idea how this could be solved?Appreciate your help and thanks in advance!Steven

Removed all my CC files and emptied deleted items folder, however i still cannot save to the cloud as it continues to tell me I am out of space. Very frustrating, please help!Thanks!

what is parcel_public_sharing and why is downloading my private archives?

I love my Creative Cloud subscription, the desktop app (generally) does what it has to do, it makes sense for it to automatically launch at logon... That's all fine.But it does this one incredibly annoying thing where every time I restart the computer, it adds a shortcut to the Creative Cloud storage folder in my Windows Favorites bar. I can delete it, but then it's automatically created again the next time I restart, which is infuriating. There seemingly is no way to disable that exasperating behavior (I've been through the few options available). I would have tolerated it if the Creative Cloud desktop app's installer had added the icon once when the app was installed, but not re-create the icon at every restart!Please tell me there's a way to prevent that icon from being created. I don't use the Creative Cloud storage, and even if I did I wouldn't want that icon to appear there all the time despite my continually deleting it.

Hallo i want to share Fotos via CC. I sent a link for the folder and the other person opened the link. So far everything ok. How can he download the folder to his computer?thxTimo

My CC Desktop Application is unable to synchronize my files anymore. But I can see, upload and change all current documents in the Web Application.> The deskop application seems to be paused. How can I restart the synchronisation?

Hallo,Mir ist gerade aufgefallen, dass plötzlich all meine Adobe creative cloud Daten aus einem komplettem Ordner weg sind.Komischerweise zeigt es mir jetzt nur noch die alten Daten an und in Photoshop und Illustrator sind die ganzen Pfade zu den neuen Daten noch vorhanden, allerdings kann ich darauf nicht mehr zugreifen, da sie ja lach weg sind... Meine Stimmung ist gerade mehr als nur schlecht, da ich vergessen habe ein Backup von meinem Corporate Design Ordner zu erstellen, wofür ich mehr als 2 Wochen benötigt habe.Ich bin mir zu 99,99% sicher, dass der Ordner beim letzten Besuch einen grünen Haken hatte. Heute hatte sich die creative cloud synchronisiert und der gesamte Ordner ist weg... ist das nun ein schlechter Scherz von Seitens Adobe??Und NEIN ich habe ihn nirgendswo hin verschoben oder eigenständig gelöscht, noch habe ich den Ordner in den letzten 2 Tagen angerührt.............

Hello!I am a light user of Illustrator and quite inexperienced. I created some Illustrator files around this time last year, but then my free trial for ran out and I deleted the software. Fast forward to today and I need to use Illustrator again, this time under a different account with the full suite. I'd like to transfer my old files to my new account, however when I go into the "Recently Changed Files" tab of my old account's Creative Cloud dropdown menu, all 4 files are greyed out and I can't click on them. How can I access these files? Must they be recovered, or are they completely gone forever? Thanks for any help.

I have canceled my sub.All the cloud folders are empty but I still have 1,1 Gb used storage which I don't know what it is. I suspect this may be LR online files but since sub is canceled I cant access them.I want to see what the files are, so that I can safely download and delete them.Thanks

I recently made my network a domain and after moving the CC files into the domain users folder i can no longer see the icons.Is there anyway to get them back, The user has full admin rights to all the files in her drive.

So recently I started using Adobe Capture CC, and the first day it was working just fine.I was able to take a picture and then place it in ID or Illustrator. But now when I open the ID file again it has unlinked all the pictures.I can still see the picture in the asset panel as shown here:But when I try to re-link them or add them as a new picture I get this message:The odd thing is, I can still fully use them in Illustrator. Just not in InDesign.So I was wondering if anyone has any experience with this particular problem, or possibly knows a solution to this.

Hi, everyone!Few more than a month ago I was getting an error when was trying to download files from Creative Cloud (I've posted here). Some days after, this problem were solved. Today, I'm front of a new problem: when I or my customers tries download a file from my Creative Cloud account, we're redirected to a blank page, with just a black header. This occurs independant of used browser and update apps don't solved. The same happens with the seven friends that works with me.The aggravating is: we have much work on end of the year because after Christmas we go on vacation, so need to deliver some jobs urgently and some already are uploaded.Thanks in advance!

Bonjour,Depuis quelque temps mon compte Creative Cloud m'affiche des erreur de synchronisation et des messages d'espace de stockage saturé et de limite des 100go atteinte. Or je n'ai que 3go dans mon espace, ce qui est bien loin de la limite des 100go.Il s'agit d'un compte entreprise, dont la license appartenant à un ancien collaborateur m'a été transférée depuis l'admin entreprise. Je ne sais pas si le problème existait avant ou si il dépend du transfert de droits.

HiIm using Eloqua system, which is unable to support form submission that contains data.Does anyone know of anyway for customers to upload files via my website, which is running on CQ5? Eg: coding it into the system?

Hello!We have three iMacs and two user accounts at work. We share all the documents in CC and everything was synced between the computers but now many new files are missing in my co-workers computers although everything appears to be synced according to CC status. But it is not. I have 25% space used, he's got 22%, so the 3% is missing for him.We tried restarting, adding new files or changing file names, sending invitations again, but my coworker is missing the new files as of may 3rd.What else can we do? We rely on Creative cloud storage to work as a team, now we have to share everything via Skype and sync manually which is a nightmare.Thank you.

I know this question has been asked before, I'm sure.I am working with an outside designer (we are on a server network and using CC).Is there anyway we can tell if the designer has an Indesign file open?If she has a file open and we open it, we have no idea, then we get the conflicted file message.It's making us both nervous. Has anyone worked out a workaround to this?

Hey all,I am new to the photography plan and I see that we get 1 TB of storage space. This may be a dumb question, but how do I transfer things to that storage? I don't have that much room on my computers hard drive and I would like to store some of my photos onto that storage. How do I go about doing that?Thank you!