Questions

On an updated Mac. Trying to reinstall the Creative Cloud package and get an "error 42". All links for fixes are for Windows machines. Not running any virus software.....anyone have insight?  

How *** do I get in contact w/ someone at Abobe?  Their chat doesn't work, they promosed me a call back which never came, their customer service is now hidious.  I'm a 10 year adobe customer and I wish there was another option for photoshop CC.   Update, I finally got a call back 2 hours late, was on the phone for over 42 minutes at which time I was told they didn't have the experice to answer my question and told me it would be another 3 to 4 hours for someone with the technical knowledge to call me which will be well after midnight.  What a crock!!  Abobe employess who monitor this community, what do you have to say?  You have no problems taking my money every month.  I'm mad ***!!    [Profanity removed... this is a family oriented forum... Moderator][Continue using profanity and you are subject to being banned from the forum]

Hey all, I've just formatted my computer and am currently in the process of reinstalling of the apps. However, specifically Adobe products don't seem to be installing. I'm downloading the set-up installer but  the minute I click on it to open, it loads for a minute and then nothing happens. So far I have tried Run as Administrator, with which I get the pop up "Do you want to allow this app to make changes to the computer?" to which I've said yes, and again nothing happens.  I've also tried restarting my computer but to no avail.  I'm currently running a 4 year old gaming rig on Windows 10.  Any help would be greatly appreciated. ~Drew

It is indicated that indesign is running in the background process. But the program doesn't work.I bought all the apps. And it worked until yesterday.I deleted the program today. and reinstalled.But still the program doesn't work.

hello together.since yesterday morning i have the problem that cc does not open and i have no access to my programs.as soon as I start my mac and cc opens automatically there is an endless loading screen until it says cc needs longer today, relaunch. so then I was almost 5 hours with the adobe remote service on it and still nothing of their measures has helped. it was performed the adobe cleaner, root accound, macos to the latest state, reinstalled cc and so on.please help, have any of you had this problem before ?

Hi there, I am completely unable to remove any Adobe programs. It's driving me nuts they are taking up so much space on my computer and i need them gone. I go to the settings > apps to remove them like any other program and click 'uninstall' which then opened up the creative cloud - which would not allow me to log in. SO i uninstalled creative cloud, then reinstalled a new version (it's been years since i used these programs) now when i go to apps and click on After effects 2017, Animator, or Media Encoder,  "UNINSTALL" button and click or any other adobe program it pops up with an error saying it cannot find the uninstaller. So after reinstalling a new version of CC once i open the CC becaue the old version would not even let me sign in i entereed my email and click continue and NOTHING happens. Now it lets me log in, and the apps page just does not load anything. I have multiple apps and it doesn't even show them. It says 'loading' but just doesn't actually load anything

안녕하세요^^포토샵이나 프로미어 프로등 업테이트 알림이 계속 뜨는데 실행을 하면 공간 부족이라는 오류가 뜨는데요 지금 설치된 C->D 드라이브로 옮기고 싶은데 어떻게 하는지 알려주시면 고맙겠어요

Many apps appear as Trial or Buy. I had installed Acrobat DC, but it was still in trial mode. So I uninstalled, and tried that, but they still appear at Trial or Buy. Many of the apps appear this way.I've checked my account is paid up.

I cant download Lightroom, everytime i click to download it just goes to a white page and nothing happens... Payed for something that doesnt work?

I have an old Imac 27 from 2011 and I cant download the latest version of Indesign. I understand that I need to go to Creative clouds and click on the three dots and choose "other version" but I dont have that option. I only have "more info". Whats wrong, why can't I download an older version?

I purchased Photoshop CS5 Extended last year from a shop.  Now I need to download the program on a computer that does not have an optical drive.  How can I do this?

Win 10 - 32 GB Ram - Amd Ryzen 5 - NVIDIA GTX 1070 - enough HHD spaceI have a problem with CC Cloud and the Apps. As sonn as I install CC Cloud and sign in all Apss get closed. When I sing in With an App CC Cloud crashes.I have tried tech support 5 times and they tried all the same solution. I have been promissed Senior Support - but never got it. I'm paying for something I can not use and I can not work,I have uninstall and removed all the Adobe Apps with the "Adobe Creative Cloud Cleaner App Tool" and I have cleaned out the Registry from all Adobe junk. It did not work. I don't know what to do anymore.As soon  as open open www.adobe.com and sign in I can install the apps and they run. But then it forces me to install the CC cloud desktop and the Apps will open for like 5 seconds and then close. Also, the the same time the CC Cloud Desktop will close too.Any ideas would be helpfull - especially since the Adobe Tech Support can not resolve the issue. After w hile get giv

Regardless of *how* I try to, whatever guides I follow (both on here and elsewhere) I still get error 205. Yes, I've removed AV and deactived windows defender firewall, yes I tried wired/wireless and yes I tried and alternate internet supply (mobile hotspot). Yes I tried safe mode, yes I did all the things. I will be trying on a different machine this evening but if that doesn't work - I will be seeking refund, and apparently this forum is the ONLY way to contact adobe in a meaningful way. Urgh.

Goodmorning, I want to start my Adobe programs. When I start the programs they stay on black screen. This happens with all Adobe programs. I've already tried everything, like downloading again, etc. Nothing helps. What should I do now? 

My question is what happens after the free trial is over? Can  i still use the image, can i get sued. Im using it for an Esport Team. Please let me know if i can stil use the image as a logo   Thanks.

Trying to download CC on my newer computer and It is aking for a PIN on the Adobe Installer.  I cant remeber and it tells me to go to Settings>Accounts>Sign-in options to reset. However there is nothing there to reset the pin.  What am I missing? 

Hallo,ist der hier im Anhang unter "Registrierte Produkte" verfügbare Download (Adobe CS6 Std) kompatibel mit dem iMac (27“, Ende 2013)Prozessor: 3,4 GHz Intel Core i5Speicher: 32 GB 16000 MHz DDR3Grafikkarte: NVIDIA GeForce GTX 775M 2048 MBMacOS Version: macOS Sierra 10.12.7 nachdem er auf macOS Catalina 10.15.7 upgedated wurde? Vielen Dank für Eure baldige Info & GrüßeNadine

Adobe couldn't solve my problem either. We talked for almost half a day. Ancak illüstratör hala açılmıyor. Tried many things including installing new system. I deleted all apps and reinstalled from Creative cloud. I tried from 3 different internet connections. But nothing changes. All my work has been delayed please can someone help? Thanks in advance for your interest.Volkan

Hello, i bought few months ago a licence for Photoshop Elements 2021 for PC. I just moved to MAC and i assume the PC licence would not work on PC. Is there any options to transfer the PC licence to a MAC licence or could i upgrade to Elements 2022 to a MAC licence without bying a full new version of Elements 2022 ? Thanks a lot.

Hi, everyone,        I tried to install ADOBE XD on my WIN10X64 1803 computer today and tried several times to report the same error. The error is as follows:Exit Code: 191-------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 3 error(s), 0 warnings(s) FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:8.0.22.11FATAL: Error occurred in install of package (Name: UWPAssets Version: 8.0.22.11). Error code: '191'ERROR: Privilege lowering failed! Error: 1058ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with xml Adobe.CC.XD C:\adobeTemp\ETR2C7D.tmp\1\SparklerApp\SparklerApp.appx 8.0.22.11 x64 CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6

I have tried all of the troubleshooting steps here: Error code 191 when installing XD on Windows   But continue to receive this error:   Exit Code: 191 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 3 error(s), 0 warnings(s)   FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:18.0.12.9 FATAL: Error occurred in install of package (Name: UWPAssets Version: 18.0.12.9). Error code: '191' ERROR: Retryable error '119' occurred while download ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with xml Adobe.CC.XDC:\adobeTemp\ETRD825.tmp\1\SparklerApp\SparklerApp.appx18.0.12.9x64CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.

I'm running an up to date version of Adobe Creative Cloud on my Mid 2015 Macbook Pro (10.13.6 High Sierra). Every morning I turn on my computer to work, CCXProcess shows up in my Activity Monitor downloading a lot of data. Anything else that requires the internet grinds to a complete halt, as if it is trying to take up all of my available bandwidth. Websites won't load, I can't load emails, I can't download anything. If I quit CCXProcess then everything suddenly starts working again, but within less than a minute CCXProcess will start straight back up and continue to devour my bandwidth.It always arrives at a point where CCXProcess seems satisfied with the amount of data it has consumed and finally allows me to work. This can be anywhere from 70 MB to over 200 MB according to the Activity Monitor, and can take anywhere from 15 to 30 minutes, sometimes more. If it happened once in a while I wouldn't be bothered, but it happens every single time I turn on my computer. I assumed this data

Hey everyone!I have all notifications turned off in my account and yet I continue to get the red dot icon notifying me of new spam from Adobe. I made sure that "marketing" notifications are turned off too.So how do we get Adobe to stop spamming its paying customers?Thanks!Scot

I'm looking for any help on resolving speed issues when installing/using Adobe CC.After a few weeks of struggling with really slow internet speeds and waiting longer than I should for uploads and downloads, I started ripping out apps/components from my Windows 7 PC. I saw immediate, drastic improvement when I removed Adobe CC.With Adobe CC installed, I would get around 10-13Mpbs down. Un-installing CC and rebooting gives me 60-65Mpbs down.That's quite a difference, and CC is also impacting my ability to stream programs, download files, and play games.How can I either install my Adobe applications without requiring Adobe CC, or some way of limiting/preventing this application from ruining my internet?I have no interest in continuing my subscription if it means I can't have a functional computer.

I get the message "Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to repair to fix the issue. If the problem persists, download and install the new copy from http://www.adobe.com/go/adobecreativecloudapp. " I've tried repairing it but it doesn't work. I've also tried uninstalling it but it says that I have apps downloaded that need cc so I can't, when trying to uninstall those apps it need cc which can't open so I can't uninstall them.I've done every possible fix and I still can't seem to open cc, at this point i'm not sure what do do, if anyone has any tips or something that would be great! Thank you!