Questions

Adobe Light Room CC (2015) and InDesign CC (2015) updated fine, howeverPhotoshop CC (2015.5) – Adobe Illustrator CC (2015.3) – Premiere Pro CC (2015.3) – After Effects CC (2015.3)Audition CC (2015.2) – Animate CC (2015.2) - Muse CC (2105.2) – Download Error, The download appears corrupted. Please try to download again. – 1 fatal error(s), 0 error(s), 0 warnings(s) FATAL: Fatal Error '116' occurred while download Unable to update the above apps all get " Fatal Error '116' occurred while download"

I am new to this, up till now i have just been working on my PC, but I would like to be able to take my laptop and work from it as well. Do I need to download the programs I use such as Illustrator onto my laptop in order to work on documents? If so can I install on more then one device?Thank you

I have unintentionally opened more than one account.  I paid for a year subscription and wish to only be in that account.  I am asked for passwords in order to do anything such as move around download etc and I can not find the correct ones - it seems like there are multiples or different ones for different products. How do I combine?Keridak. 

The IT administrator may have applied access restrictions to this device. That's what it says. I bought Photoshop, but it's still like this.

Beim Versuch CS6 neu zu installieren kommt die Meldung „Installer konnte nicht initialisiert werden. Möglicherweise fehlt eine Datei. Betriebssoftware ist 10.13.6. (High Sierra)

This morning the Creative Cloud App is not connecting to the Adobe website. looks like there are two updates that are needed, but I can download and install these, due to above connection problem. Try to uninstall Cloud App but it will not uninstall because Photoshop is installed. Can't uninstall Photoshop becuse Cloud App Can not connect to Adobe, and until it does it is showing nothing orther than No Internet error. I have internet. Time is correct. GPU driver is correct. What fresh hell of an application is this nonsense Adobe are peddling.

I am a current user of the Adobe CC suite and all of the programs included with said suite work just fine. I periodically run a program called CCleaner that deletes old cookies, temp files and whatnot from my system in an effort to prevent those from getting out of control size / storage wise. Every time I run the program, I have to re-sign in again if I launch any Adobe Product. My question is:  Does Adobe CC utililze some form of Browser Cookie or set a temp file somewhere when the sign-in is authenticated ?   If so, I can tell the cleaner software to ignore specific cookies, folders or files, but I would like to be a bit more specific than simply excluding the entire Temp File directory as it tends to grow rather large rather quickly.  Identifying it ( and thus, leaving this file intact ) means I wouldn't have to keep signing in everytime the program is run. 

Hi all, I cannot open RAW files from my Canon PowerShot SX60 HS camera. Do you have a link to a plugin or whatever? Many thanks.

i have downloaded and cannot install Adobe CS 5.5 on my newly upgraded macOS high sierra 10.13.4. Is CS5.5 compatible? The installer says there are missing files and I have searched the forums with no real answers. Can anyone help?

Hi, Adobe,I really want to disable the CC notifications that aren't related to updates or other application-related news.I'm not interested in creating a free portfolio or digitizing my hand lettering. I have my own simple little business that isn't related to any advertisements pushed through the CC interface. One year of tiring advertisements proved this. Can we have for example a red dot when something is important and a cyan dot when advertising? This way the IT and the marketing teams can be both happy...

I have resisted for years signing up for the Adobe Creative Cloud subscription because I intensely dislike the subscription model for software. However, I was all ready yesterday to sign up for the Photography subscription and then happened upon this in the terms:Should you cancel after 14 days, you'll be charged 50% of your remaining contract obligation and your service will continue until the end of that month's billing period.In other words, even though I selected a monthly payment, I am forced to sign a contract for a year that would penalize me if I cancelled my subscription whenever I wanted to. That was the last straw for me. I never clicked on the Agree button and immediately deleted the CC software from my computer. I have been an Adobe customer since Photoshop 1.0. I will still continue to use Photoshop CS6 as long as I'm able to, but after that I will no longer be an Adobe customer. I've already replaced the other Adobe applications I was using with other softwares that are

I am on macOS 11.6 and am trying to install Adobe CC. Uninstalling the Creative Cloud desktop app, and then reinstalling it results in error code 1 at 0.5% installation. Running the Adobe CC Cleaner Tool, and then reinstalling CC also gives error code 1 this time at 1% installation.Reinstalling the Creative Cloud desktop app using an administrator account doesn't make a difference.Creating another account and then installing CC on it works but I want to use it on my main account.Thanks in advance.

I used my personal email address purchased Creative Cloud 3 years ago. This license was expired for 2 years and I haven't been using any of these softwares ever since. Today, I purchased Creative Cloud through the company email address. For some reason, Creative Cloud kept using the old account to login and downloading the apps. What is the best way to manage this? 

When I installed the beta Windows 11 OS none of the programs run correctly and some not at all. After some troubleshooting Windows is blocking some of the functions that allow the programs to run. This is directly related to the new ransomware protections Microsoft is implementing. The fix is super simple.  Goto Virus & Threat protectionScroll down to Ransomware Protection and click to manageNow under controlled folder access click on allow an app through controlled folder accessAdd your programs to the listVoila it is fixed.I would not turn off this feature as the threat of ransomware is higher than it has ever been. 

Never imagined a company like Adobe would be running such a scam. I have nver seen any other company charging a subscrption cancellation fee for products that I nver used. I just signed up for free trial then never used it and now I have to pay the cancellation fee. Just pathetic. This is the hard earned money you are taking away.

 

I have the redemption code and it keeps telling me that the # is invalid what should i do ? 

Hi Adobe support and community,I tried to download an App (Premiere Pro) via Creative Cloud. The download started but failed at different points, sometimes 5%, 10% and 30-40%, with a 113 error. The CC installation process does not allow me to retry and continue from the point of failure. Is there a way to continue the download without starting from the beginning? Is there a direct download link that I can use to download the product by itself without going through CC? Thanks. RegardsPaul Yeung 

I have Adobe Premiere Elements 2020 and Adobe Lightroom 6 softwares which I have used in “Windows” - computer”. I've been thinking about replacing my old computer to “Apple macbook”, but are those old programs working will in my possible new one “Apple macbook” -computer? Or do I have to buy new programs for MacBook?

So... this is all over the internet but no solutions have worked for me.  Creative Cloud Desktop App only displays a blank, white screen - and when you mouse over it, you can see that the pointer is furiously refreshing.  Please.  I desperately need help with this. Uninstall everything - reinstall everything: no changeSign out all sessions: no changeErase all Adobe credentials in the certmgr and Credential Manager (a million of them): no changeChecked for special characters in my user profile: no changeReset IE Settings: no changeUninstalled IE and MS Edge: no changeDropped Firewall completely: no changeRepair Creative Cloud:  no changeUninstall and reinstall Creative Cloud: no changeCopied and Deleted the \AppData\Local\Adobe\OOBE folder: no changeDeleted the new OPM.db: no changeDownloaded and ran Creative Cloud desktop app uninstaller: no changeRan Adobe Creative Cloud Cleaner Tool: no change Does anyone have any idea?  Please help. 

I've installed Premiere Eelemts 15 and want to registrate my license. I get the message there is no internet, but I have internet as ususal. What can be wrong?

I cannot install Photoshop Elements 2021 becuase it fails with an error code of 199 saying it cannot install it automatically. What happened is I uninstalled Premier Elements 11 (yes,11) which uninstalled everything connected with Elements 2021 as well.  When I try to reinstall Elements the above error code is given, but this does not appear in the list of error codes which Adobe quotes on its help page for installation issues. Can anyone else help, please?

I purchased lightroom 5 about 8 years ago but my last computer crashed and the hard drive was lost - I tried downloading it on my new computer with the disc and for a week it worked but now it does not and the code is invalid - Any idea how to get it up and running on my new computer?

I got another message telling my the Creative Cloud "app" needs to be "repaired" - AGAIN! I get this problem nearly once a week at least since I installed CC2019 a month or so ago. My question: why??? Is there some "secret" way around this? Considering how much I'm paying every month for Adobe, the program really shouldn't have these sort of "start-up" problems. My 2019 resolution is to dump Adobe for good! PLEASE RESPOND ASAP!

Wihy can't I download any apps in Creative Cloud? It run until 7%(in AI) and 16% (in PTS) and then it stopped and inform installation failed.