Questions

As i need the Adobe Pro at work, licenses was added to my email. Nevertheless when i try to download Adobe pro always creative cloud opens up instead uf upload Adobe pro. Big Problem i first used a test version of Adobe pro. As soon as it ran down, i got the license. Problem now is just i does not disappear even i have the license in my online account i still shows adobe pro inactivated 

showing that an update is available but when i try to download and install on a Mac i get the following message,                I cannot find anwhere to install the update, any help would be appreciated. ThanksMartin

Hello, Is it possible to delete the creative cloud app, but still keep Photoshop, premiere etc.it is draining my battery, and I just Got the new MB pro 16 inch, and use it alot on the go...

Hello, I completely forgot to click "do not uninstall previous version" when updating to Premiere 2021. I only wanted to test 2021 out.  How can I get back to a 2020 version of Premiere Pro? There is no option for it and I know Adobe has the ability to get it back. It's just a matter of their willingness to allow reinstall. Thank you.

All of my pre installed adobe programs on my HP laptop (windows 10) inc acrobat and master collection (CS6) are now unusable. Ever time I try to open any program it gives me this screen message.(see pic) I have not knowingly downloaded any cloud update or program.

Hi I upgraded my Adobe Photoshop, Adobe Premiere Elements 2019 to the new version 2021 Adobe Photoshop and Premiere Elements package deal.I edit my photos and videos on Windows 10, 64byteThe 2019 worked well once downloaded Downloaded 2021 Potoshop PremiereIt was suggested that I download Creative Cloud as a quick acesss to my Adobe Apps?.ProblemsCreative Cloud won't download message,redownload or repair. Neither solution works. Photoshop Premiere errorsMSVCP140.dll VCRUNTIME.140.dll Help how do I find these  Window app downloads that are in sync with and suitable for the Adobe Apps to allow me to complete my Adobe App downloads, which also will allow me to use these app programs..Your help and advice would be appreciated Gordon

I bought CS6 Master Collection for iMac on eBay recently but during the installation process (90% complete) I was prompted to quite Safari and Safari Bookmarks. I quit Safari and clicked continue on the installation window. This did not work, I just got the same window come up telling me to quit Safari again and again. In the end I had to cancel the instal. I am really not sure what to do now. Can I post the serial numbers anywhere to make sure they are genuine adobe numbers? Thanks in advance to anyone who can help. 

Every time I try to install Photoshop Elements the installer takes forever to load, then stops after 3% giving the 113 error, saying it can't reach adobe servers. At that point the creative cloud app is installed, but nothing else. When I start the Creative Cloud app it wants me to log in, but then just hangs without asking me for my credentials for several minutes, then goes right back to the log in prompt. Other info:A fresh Windows 10 Pro (64 bit) installStable internet connectionRebooted several times, tried different local usersRemoved and re-installed all adobe applications/services several times (via windows settings)Cleared temporary files, browser chacheDisabled windows firewall & antivirus, no changeNo pending windows updatesOther apps connect to the internet just fineI tried installing the log collector tool, but that too won't install because it can't connect. 

I want to install Adobe Acrobat XI Standard that I bought in 2013 on a new computer.  Previous computers where the software was installed are no longer available. When I try to install on the new computer is says I have 30 days to deactivate on other devices. But these computers are kaput. How do I do this?

I have Photoshop Elements 11, from 2013. This is on a partition of my computer that is running an old Mac OS, 10.8.  I would like to upgrade to Photoshop Elements 2021 at the discounted cost, to the newer partition of my computer with OS 10.13.6.  If I pay for the upgrade, how do I get the new software to work on the OS 10.13.6 partition, when the original software purchase is on the older OS 10.8 partition. Thanks in advance!

I've been using Portfolio for the past couple years for my website, and just today when giving it a refresh I noticed my images aren't sharp when viewed in the Lightbox. All images uploaded are 2500px on the long side, giving more than enough resolution for an average screen, but the fine detail just isn't there.  Over the past couple days I had been looking at other options for hosting my site (Squarespace, Wix, etc...) and my images there look fantastic! Seems strange using a platform from Adobe themselves, wouldn't give me optimal resolution.  I've combed through the options for Portfolio and see no way of making any changes other than just turning the lightbox on or off. Is there something I'm missing that's causing loss of image quality? Again, they look great on other platforms (even Facebook and Instagram have rendered them better). 

I purchased Premiere Pro CS6 a few years ago but recently got a new pc.  I tried installing it from my account under programs (yes its listed and shows the program and serial number) but the downloaded install files dont actually install the program.

After installing After effects it won't open. I get error code MSVCP11O.dll.  Please help 

Hello, I just downloaded Photoshop today by purchasing the subscription. However, it says that all Adobe Creative Cloud apps are not compatible with my computer, hence I could not use any of the functions. My laptop has a Windows 10 system (64 digit) and in theory it should work. Is it possible to install an older version of Photoshop so that I could use it? Or any other methods? Thank you！

Hi, I have a license for this product and still like using it for occasional vector graphics work. However, I can't find the DL link (although I know that it exists, as a customer support worker has given it to me some time ago). Could someone please post that link? 

As others have stated, we paid large sums of money for Adobe Creative Suite CS3 and NOW, when we buy a new computer and install it,  we cannot ACTIVATE IT !!!    I understand it is old, but I need it for my job. The only way I can continue to use it is to keep my VERY OLD COMPUTER as a backup. This is a shame and Adobe does not care  about their customers... I am OK using an old program, I do not need the new CLOUD features, but they are blocking me.

Hi,  Can anyone give me guidance on why there's persistant problems with updates in programmes such as After Effects? I work across 3 windows machines which are newish computers and all encounter the same flakiness and inconsistency when installing updates. The main issue is the installer getting stuck, mostly at 99%, which slows down my days when an update is required. I get a dialogue box saying, "Progress is slower than usual. Working on resolving issues" but it takes forver to resolve. I don't think this is due to internet connection, as the workplace internet connection is good and I have no problems with upload and download speeds in other applications and browers.Some guidance on what takes updates so long to install would be great (as well as why it gets stuck on 99%).Thanks! 

I purchased the "photography plan" but am only able to access Lightroom CC.  Creative Cloud shows I have paid for it but unable to use Classic or Photoshop.  Any tips? 

Hello, I had a student creative cloud account with my high school last year but recently graduated. My student email was deactivated and the student subscription ended. I created a new subscription with a new account and email, and can login in through chrome. Any time I try to open the creative cloud app through the desktop, the screen reads "you have been signed out". When I click the "sign in" button, the screen says "loading creative cloud" and then the orginal screen pops up that says "you have been signed out" and it keeps doing this. I have uninstalled the creative cloud and reinstalled them, and the same issue is occurring. I am not sure how to fix this. 

Hello, I attempted to reinstall Photoshop due to a separate problem, and it's now repeatedly failing to install. I've tried every solution I can see online from making a local administrator account, to finding direct download links, to Adobe support's incredibly unhelpful "just click retry" solution when I indicate my error message on the support site. Any help would be appreciated in resolving this because I feel like I've tried everything I can think of on my end. Here is a snipped of my error message:Just in case, it reads:Exit Code: 106 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 1 error(s), 0 warnings(s) FATAL: Failed in writting uninstall xml at path ' ' FATAL: Error occurred in install of package (Name: AdobeColor_Photoshop_1_0-mul Version: 1.0.5). Error code: '106' ERROR: Failed to create file at path :C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COPS_1_0_32_AdobeColor_Photoshop_1_0-

Hey everyone! Someone can tell me if Adobe Creative Cloud 2021 work well on a Surface Pro 4?

I am currently attending a university design program and purchased a one year student license from the bookstore last September. Today I went to use photoshop and it wouldn't let me open any software because I am "missing payment details". Apparently it is one month until the license ends and I can't use my software until I add my credit card details for my next payment. However, my plan was to purchase from the school bookstore again and not directly in CC. So my question is:A) If I enter my credit card info to use my software this month, will it charge my card even if I buy the school license next month or will I be able to enter a new code and not get charged through CC? OrB) If I just purchase the license from the school store now instead of entering my card info, do I lose a month from my subscription or does the new license set to begin once my current one ends?Thanks!

Hi There,Just wondering if there's any way I can retrieve messages sent from my Contact page. I accidentally deleleted a message that went through to my junk folder on my computer. Am I able to view them somewhere on the website? Thanks

Hi all,  I have had to have a new hard drive in my imac now icloud apps won't open or install.

Adobe tricks customers into signing year long contracts that they must then pay a large fee to get out of.They offer you one month for free but neglect to tell you that you will then be charged 30 dollars a month for the next year. It is hard to understand why a company with such great products resorts to such cheap measures to rob consumers rather than let there products speak for themselves.