Questions

Hat jemand schon einmal ein ähnliches Problem mit Adobe gehabt? Mein Lightroom-Abo ist ausgelaufen. Deshalb habe ich bei Amazon ein neues Jahresabo für Lightroom gekauft. Den Code habe ich bei Adobe eingelöst und sofort eine Bestätigung erhalten, dass der Code erfolgreich angenommen wurde. Beim ersten Kontakt mit dem Adobe-Support wurde mir ausdrücklich bestätigt, dass der Code auf meinem Konto aktiviert worden sei. Zu diesem Zeitpunkt lief mein altes Abo allerdings noch, sodass ich nicht überprüfen konnte, ob alles tatsächlich korrekt hinterlegt war. Nachdem das alte Abo abgelaufen war, stellte ich fest, dass das neue Abo nicht aktiv war und Lightroom nicht mehr funktionierte. Ich kontaktierte den Support erneut. Beim zweiten Kontakt wurde mir bestätigt, dass der Amazon-Code auf meinem Adobe-Konto eingelöst wurde. Gleichzeitig konnte man aber sehen, dass das neue Abo nicht aktiv ist und ich die Software nicht nutzen kann. Ich habe Adobe inzwischen sämtliche Unterlagen, Kaufbelege und

I installed my Adobe softwares only on two computers: One desktop and one MacBook Pro laptop. But I got an email saying that my adobe softwares are being used on more than two computers. I checked my device list under my account and I only see two computers. Earlier this year, I bought a new laptop and I deactivated the Adobe account on my old laptop, so I don’t see this old computer on my device list any more and I have been using the softwares without any problem so far. Was this email an error? I hope it doesn’t affect my work.

Hello Adobe Community!I have been trying to download Photoshop but since I own a Macbook High Sierra 10.13.6 I am not able to do that and the online version does not work either. I cannot upgrade my macbook but I hope that older versions of Photoshop are still available to download legally. Could anyone please assist? Many thanksin advance!Chris

I wanna install Adobe Creative Cloud on a drive that's not my C drive. I know that you can go to prefences and choose a different location for your installed programs like Lightroom and Photoshop but that's not what I'm looking for. I currently have 40GB left on my C drive so whenever I wanna import photo's into Lightroom CC it tells me I need to make space on my C drive before it can import my photo's. My drive where I've got Lightroom and Photoshop installed on have 400GB left.

LR version 9.3.2. I want to download a second copy of LR but I need my serial number. I don’t have my serial number, how can I find it?Following the instructions online take me to a page which asks me for my serial number!!!System info:Lightroom version: 9.3.2 x64 [ 20260526-1830-0f9d875 ] (May 26 2026)NGL Version: 1.43.0.5WF Version: 8.3 5c9a130VF Version: 1.0.164.1HIL Version: 40501CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0PH Version: 5.2.3Adobe GSDK Version: 1.4.0.210CR Version: 29.0.0.202506270808_710830cCatalog ID: 59bcc6a692414af699c4a71bddf6adacOperating system: Windows 11OS Version: Windows 11 Home (2009)Application architecture: x64System architecture: x64Computer model: Dell Inc. XPS 13 9300 / Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHzLogical processor count: 8Processor speed: 1.4 GHzReal memory available to Lightroom: 15961.6 MBReal memory used by Lightroom: 1801.9 MB (11.2%)Virtual memory used by Lightroom: 1756.7 MBMemory cache size: 1809.0 MBInternal Camera Raw version: 18.3

So I’ve been having this annoying issue for a long time now where this box pops up saying “Are you the only person using your Adobe account?” and the only option I have is to change my password. Again. But I’m working on 2 machines; my workstation and a macbook pro for capturing footage etc. I’m allowed to use it on 2 machines. I spent a long time with someone from Technical support to try and fix this and they said I should just de-activate my laptop and sign in again. This didn’t work.It’s super annoying. The popup appears at the most in-convenient times. Today I was working on a photo for an hour, cleaning up then this thing pops up and I couldn’t do anything. Couldn’t save my work, nothing. I lost the entire session!More, this popup appears off-window somehow. I can only see it if I click the mission control button, then I see it hovering above my one desktop but I can’t click or touch it. So I have to force-quit Photoshop to be able to do anything.

my old 2012 computer is starting to fail so i migrated my cs6 to anew used computer running mojave apple operating system. how do i keep it running 

Computer broke and Adobe Acrobat Full version / stand alone can’t be used on the new computer.Error message: License activated on too many devices but in my account the list of devices is empty.

Hola, equipo de soporte de Adobe:Necesito ayuda para instalar una versión de Lightroom Classic compatible con mi equipo MacBook Air, ya que la versión más reciente parece no funcionar correctamente o no ser compatible.Las características de mi equipo son las siguientes:Modelo: MacBook Air (13-inch, 2017) Sistema operativo: macOS Monterey 12.7.6 Procesador: 1.8 GHz Intel Core i5 de dos núcleos Memoria RAM: 8 GB 1600 MHz DDR3 Tarjeta gráfica: Intel HD Graphics 6000 1536 MBAgradecería mucho si pudieran indicarme cuál es la versión más adecuada de Lightroom Classic para este equipo y proporcionarme un enlace oficial de descarga directa para dicha versión.Quedo atento a su respuesta.Muchas gracias.__________________ Hello Adobe Support Team,I need assistance installing a version of Lightroom Classic that is compatible with my MacBook Air, as the latest version does not seem to work properly or may not be compatible with my system.Here are my computer specifications:Model: MacBook Air (13-in

I want to purchase a new subscription, but I've tried repeatedly for several days and until now still can't complete the payment. It keeps showing the error "We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank." Although I checked with the bank and confirmed that my card is still working normally. Can someone please help me? I'm so desperate 😭

They don't support it anymore.  They told me to reach out to the Adobe Community for help because they can't help me.  Can anyone help me with this issue? 

I must install 24.6.3 version of Premiere Pro and AE to use a especific plugin that work only them.

It was deleted by accident when it did the last update.I look for "other versions" but it only shows lots of version 23. I need version 22 (2021).Please help! 

Hi Team,I'm no longer able to download the pre-generated packages for a single app. While I'm trying to access and download the package, it's showing an error and the download is not proceeding successfully.Previously, I was able to download the packages without any issue, but now it seems to be failing consistently.Could you please check and help resolve this issue?Thank you.  

Hi. I was trying to remove the Adobe Creative Cloud apps, but didn’t know there was a particular way to do it (I am new to all of this stuff). I moved it to the trash on my macbook, but for some reason I took just the Creative Cloud out of the trash and accidentally placed it onto my desktop. I have been following the steps to properly uninstall it now (even reinstalling the apps and such) but nothing is working. If I try to just move the Creative Cloud app to the trash, it says the app has to be downloaded, but I haven’t been given an option to download the app. I have used the cleaner tool and everything, but literally nothing is working. The last message I received was “uninstallation of Creative Cloud completed with errors.” My cleaner tool now says that there is no session to delete so I can’t clean anything else. There are no files in my “Adobe Installers” file in the Utilities folder in Applications. I am stumped. Please send help!

My Creative Cloud app suddenly decided to not recognize most of my installed apps, meaning I can't update them cause there's no other way than from the CC app. As you can see down here, the lists don't match (I installed Ai 2025 before taking the screenshot, and I know the CC app won't appear in its own panel): Considering I'm paying for this, not being able to use the latest version simply because the app manager doesn't feel like letting me, it's very insulting. I'll like to add, I literally didn't make any kind of change or modification. One day I just noticed some apps not updating and, when I looked into the manager, this is what I found.

Hi! My CPU is not compatible with AVX2, a requirement of the latest Photoshop. I need to download a previous version (v21 or v22) but it is not available through Creative Cloud. I have been told by adobe help to post the question here. Thanks in advance! 

I have  Adobe Acrobat Standard 2017 with a serial number. Previous laptop is recycled and now I need to install it on a new pc running same platform, Windows 11. After I installed it on my new computer the login/activation screen appears and says that i reached maximum computers and that i need to deactivate the other computer. The other computer is uninstalled already and I cant see any computers activated at all. Can somebody please help me. Ive talked to Adobe support and the said to raise a ticket here. 

I'm running a Mac mini M4 with 64GB RAM one terabyte hard drive, and v27.7 fails to install, it reaches 88% and then fails.I have no other versions of Photoshop, including beta version installed

Hello everyone,we are a company using several single-user licenses of Adobe Acrobat Pro 2020.Unfortunately, a former employee apparently did not maintain our license and inventory records properly.We currently still have two original single-user licenses, including the original packaging and valid serial numbers. However, we no longer know which Adobe accounts or login credentials were originally used to activate these licenses. As a result, we are currently unable to use them, even though we still need them.Therefore, our questions are:How can we find out which Adobe account the respective serial numbers are linked to?Or who can we contact to reset the associated login credentials or transfer the licenses to a new company account?Thank you in advance for your support.

Olá, Bom dia.Estamos enfrentando um problema recorrente com nossa assinatura.Atualmente utilizamos a conta em apenas 2 computadores fixos dentro da empresa, respeitando o limite permitido pelo nosso plano. Não realizamos trocas frequentes de dispositivo, logins em locais diferentes ou desconexões manuais constantes.Mesmo assim, praticamente toda semana ocorre um problema de autenticação que acaba exigindo alteração de senha da conta para conseguirmos acessar novamente os aplicativos.O problema não é apenas o logout da conta, mas sim a necessidade recorrente de redefinir a senha para restabelecer o acesso.Com isso gostaríamos de entender: O que pode estar causando essas redefinições frequentes de senha; Se existe algum bloqueio, conflito de autenticação ou comportamento suspeito sendo detectado na conta; E quais procedimentos recomendam para estabilizar o acesso nos dispositivos utilizados pela empresa. Agradecemos desde já pelo suporte.

ik heb het zelfde probleem Heb een pc crach gehad nu een jaar geleden mijn aankoop adobe elements kan ik niet meer opnieuwAdobe Premiere Elements downloaden | 2025, 2024Adobe Photoshop Elements 2025Licentie van 3 jaar machiels PaulaJe lidmaatschap omvat de volgende apps en servicesKunnen jullie mij helpen  er onbreekt exe maar kan het ook niet dowloadenHartelijk dank Paula    

m rekeninghouder: PAULA MACHIELS [PII removed by moderator] Dit is een bewijs dat het geld werd gedebiteerd van de vermelde betaalrekening

I recently installed windows 11 on my PC and went to redownload photoshop but after the file would download it would just disappear. I tried clearing the cache, using the cleaner tool, and some code thing from like 12 years ago but that wouldn’t work. I also borrowed a friends laptop and tried downloading it there but I got the error 14002

 I can't use ‘remove’ I got the popup showing ‘Required components are being downloaded. Check back later to use the feature once the download is complete.’ on PS then reinstalling it but then it won't complete and stuck to 70% of installation