Questions

Hi guys.. I have a problem.. I just reinstalled windows because I needed a general cleaning.. after the reinstallation.. I couldn't reinstall lightroom.. I want to specify that the windows was taken directly from the original Microsoft website, the previous one was a windows 10 from the filelist... I need help and advice because this is so annoying..  I can't figure it out.. or understand why it still asks for a different version of windows..

Purchase Premier Elements 24 half a year ago.  When I tried to use the program recently I was required to sign on to my account, then asked for a serial number.  I provided the one from the "Your products" page (yes I double checked the number)  but was told it was invalid.  Tried reloading the product and was againg told the number was invalid.  Could not find a customer service number, so what am I to do?

Hello,I am currently using a Microsoft Surface Laptop 7 and have been trying to install Adobe apps from Adobe Creative Cloud. However, the installation process gets stuck with a loading animation, and the apps never fully install. I have tried restarting my computer, logging out and back into Creative Cloud, and even reinstalling the Creative Cloud app, but the issue persists.Could you please help me resolve this issue? Any troubleshooting steps or suggestions would be greatly appreciated.Thank you

I own  Adobe Indesign CS4 since 2011, and have been running it frequently on the very same PC since then. Today, I cannot open my InDesign, and I get a prompt to enter serial number. I do enter the serial number 24 digits found on the back of my installation disk, but I am told that the serial number is not valid, BUT IT IS! The last time I ran InDesign was sometimes last month.Note I am not installing the program just trying to open it. It is already installed and activated.What's the problem, and what can I do?Windows 10 auto-updated recently, if that has something to do with my problem.

I had a hard drive failure in my Windows 10 PC which was unreadable. I replaced the HDD and reinstalled W10 and Photoshop Elements 9. I then bought a new Windows 11 PC and installed PE9 but got a message from Adobe that I had exceeded the number of installs. I uninstalled it from the W10 PC on the new HDD but I am unable to do that with the failed HDD. I now have just one install of PE9 in the W11 PC but I cannot use it. What can I do, I do not believe I should have to purchase another licence?

All of my space has filled up in my "C Drive" and ive been trying to install adobe creative cloud on a different hard drive or external hard drive like my 2TB hard drive or my "D Drive"... But everytime i try to reinstall adobe creative cloud it always downloads on my "C Drive"   [moved from bugs to discussions according to the community rules - Mod.]

Hello, it's stuck 98% updating new AE, it takes long time. Now I cancelled the installation but it takes very long time to canceling as well.  I can't do anything... Please advice what's going on? My internet speed is fine. 

kindly help me with Adobe Worldwide Licensing LWS, I CANT SAVE SETTINGS, it keeps saying my session has expired i have to re login. i have been login since yesterday i cant set this up

I downloaded the Indesign Installer but it does not open. I get the message above. Adobe is billing me for Indesign. Any ideas? I al a bit of a dingbat. Thanks Fiona

I am curently using elements 2021 version. I have to upgrade my OS from 10 to windows 11. Wondering if the switch will have any effect on accessing it or if there are things I need to do/expect after the switch is up and running?Thanks

I have the Adobe Creative Cloud 100 gb plan. I was previously using it on my desktop computer. Can I use the same plan on my tablet now? Thanks 

Hello, I have got adobe application manager installing issue. I have been chatting online with one of the expert, but the line has been cutting off because I pressed Ctrl plus R instead of Press window plus R during the process. So the conversation is over. How can I continue it again. I could not open the chatting option now. It said: 'Please quit and restart your browser to start a new chat session.' But I did restart my browser and computer, it did not help me to continue the chat session. I did call the hotline, but no one answer it. also, I did receive the email from the expert. but I could not contact him/her back. How can I do now please?

Questions or instructions about moving programs from old PC to new PC.Background:In 2015 I bought Photoshop Elements v13serial no. <Removed by Moderator> andPremiere Elements 13serial no.<Removed by Moderator>I downloaded them to my new PC but can't open them.It is not possible to copy the link you provide in login.??I can use the or-code but then I log in via my mobile phone but that is the PC I have to log in from.Can you send me a link or instructions.Kind regards John Overgaard

Hi I have some issue in instalization

I tried to install Photoshop elements 2022 on my new PC with Windows 11.I have error code 183.I tried all the solutions given on this forum. They don't work for my problem.Here is an extract of the lof file10/24/24 15:45:47:111 | [WARN] | 13036 | HDSetup | HDPIM | RunProgramCommand | | HDPIM | 7132 | Program "C:\Program Files\Adobe\Elements 2022 Organizer\CustomHook\CustomHook_HD_EO.exe" failed with exit code: -107374151510/24/24 15:45:47:111 | [FATAL] | 13036 | HDSetup | HDPIM | InstallHelper | | HDPIM | 7132 | Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobeElements20Organizer_core', version:20.4.0.8610/24/24 15:45:47:302 | [FATAL] | 13036 | HDSetup | HDPIM | InstallHelper | | HDPIM | 7132 | Error occurred in install of package (Name: AdobeElements20Organizer_core Version: 20.4.0.86). Error code: '183'Have you any new suggestions to help me.Thanks Hervé 

Cześć, mój komputer się zepsuł i nie mogę ponownie zarejestrować mojego ulubionego CS5. W panelu klienta widzę produkt, ale nie mogę usunąć urządzenia.  Produkty zarejestrowane: Adobe Design Premium Numer seryjny 1407-(...) . Nie wysłałeś mi informacji o zmianie licencji, więc ta, która została dołączona do produktu, nadal obowiązuje.

Hello, I just got a new 2021 Macbook Pro 14-inch M1 Pro chip, 16GB memory, running macOS Monterey v12.2. I am trying to get my Adobe CC apps installed onto it (and I'm on a time limit because I need to send in my old macbook for trade but can't until I have access to the CC apps). But nothing is working. I've attached a video of what is happening, but basically, I'm following the instructions to download the CC app installer (I have also tried this with the individual app installers like Ps and Id), opening the zip file in Finder, opening the installer in Finder, approving the "this app is downloaded from the internet" notification, then... nothing happens. After 5 minutes still nothing. I don't get an error message or anything. It shows up in my Locations sidebar on Finder but otherwise you wouldn't know it's been opened.  I disabled my firewall, I looked at the Activity Monitor but I can't really make sense of it. I permanently deleted and redownloaded the zip files, I

Premiere elements will not let me sign in, keeps returning to sign-in after verification, everything is correct, anyone else have this issue, what did you do please

Hi Adobe Community, I’m having trouble installing Adobe Acrobat Pro on my MacBook using the package installer. Interestingly, all other Adobe apps (like Photoshop, Illustrator, etc.) install without any issues. Here’s what I’ve tried so far: Downloaded the latest installer from the Creative Cloud app. Ensured my macOS is up to date Checked for sufficient storage space (I have over 50GB free). Tried restarting my Mac and reinstalling multiple times. The error message I’m getting is:“the installation is failed” Has anyone else encountered this issue? Any suggestions on how to resolve it? I’d appreciate any help or troubleshooting steps you can share. please find the log file attached Thanks in advance!

Habe mir einen neuen, verbesserten PC gekauft, da von meinem gekauften Abo LR und PS auf meine alten PC nor LR gelaufen ist. Für PS waten die Recourcen nicht ausreichend. Wollte das Abo dann auf meinem neuen PC aktivieren, bekam aber die Fehlermeldung "Dieser Code wurde bereits eingelöst".... Habe gerade mit der Servicenummer von Adobe, die mior mein Händler genennt hatte (+49 69500 718 55) 45 Minuten (!!) gesprochen umd dann die Empfelung zu nekommen mich an die Commuity zu wenden, da mir nicht geholfen werden konnte. Wie hr euch vorstellen könnt, war das nach einem Gepräch mit einer offiziellen Servicenummer von Adobe wenig zufriedenstellend. Das Abo lief ab 11/2024 und ist für ein Jahr bezahlt. Ich habe den Promp Code an niemanden weiter gegeben und nur auf einen, meinen alten PC aktiviert. Bei der Servicenummer wurde mir gesagt, dass mein Abo in meinem Adobe Account nicht zu finden sei.Kann mir jemand helfen?

Hallo zusammen.Ich habe mir einen neuen Laptop gekauft, um auch unterwegs mit der Creative Cloud, Photoshop, InDesign, Acrobat und Illustrator arbeiten zu können.Ich habe den Laptop so ausgewählt, dass er über den empfohlenen Anforderungen liegt. Ich habe alle Windows-Updates durchgeführt und Treiber auf aktuellsten Stand gebracht. Trotzdem bekomme ich die Meldung, dass ich mein System aktualisieren soll, bevor die Installation möglich wäre.Außerdem bekomme ich angezeigt, dass alle Programme nicht kompatibel wären. (Ja, auch Acrobat, was ja selbst auf alten Krücken von Anno dazumal läuft). Ich hab euch die beiden Screenshots der Fehlermeldungen beigefügt, meine Systeminformationen findet ihr unter den Screenshots. Die beiden Fehlermeldungen bekomme ich bei allen Programmen von Photoshop bis Acrobat. Die Creative Cloud ist eine DGM-Datei, die sich nicht einzeln installieren lässt, sodass ich vorher eine App wie z.B. Photoshop installieren müsste.Ich danke euch vorab, für eure Hilfe und

**Subject:** Paid for Premiere Rush but No Premium AccessI purchased Premiere Rush and paid €37.99 for premium access, but unfortunately, I don’t have access to the premium features. What can I do?Thank you.

After desktop's win11 newest update CreativeCloud's window opens empty, no text, no pull-down menus.Seems still to work somehow, because updated Lightroom Classic to v 14.2 which works normally.Closes only via Task Manager.How to fix?

Aufgrund eines kaputten Rechners muß ich die Adobe creative Suite 3 auf meinem neuen Rechner installieren. Dazu fehlt mir ein Aktivierungscode. Den kann mir Adobe aber nicht mehr geben, weil die Rechner für diese Aktivierungscodes der alten Versionen unten sind. Kann mir jemand helfen???Und nein, ich will nichts neues kaufen oder abonnieren 🙂

I keep on trying to open creative cloud and getting the error code {"error":"invalid_credentials"}Ive tried to uninstall but it wont let me because it says that other applications require creative cloud, but when i try to uninstall those it just takes me to cc with the same error. is there a way i can fix this? (also I have no clue what the topics mean, so I chose one i think fits, sorry if it doesnt)