Questions

Hey, maybe someone can help. I want to download PHotoshop and other adobe programss, but it shows that my PC need ( If you would like to install Photoshop, you must update your system. ). What dous that mean, what i need to do, because it can not be PC folt, it is bran new.

hi,I have been trying to install some of the adobe programs like Ai, PS and Id but i can't :c The page says that it is not compatible with my version of Windows, but I have Windows version 22h2, I am supposed to be able to install it but it still won't let me. I also don't want to update my windows 10 to version 11. So I don't know what's actually happening. Let me add some pictures  Trad: "update needed"operative sistem: 10 v22h2 my operative sistem: Windows 10 V22h2 I will be very grateful if anyone can help me. I need the programs for my university project.   

I meet the "Update required If you would like to install Premiere Pro, you must update your system." when I try to download premiere pro, and when I click learn more it doesn't help because my computer meets all the requirements. I am on windows 10 64-bit

I want to install Adobe Premiere Pro and I get this error on the website. Features of my computer:SO: Windows 11 Pro 23H2 64 BitsRAM: 16GBGPU: NVIDIA GeForce RTX 2060 6GBCPU: AMD Ryzen 7 5700X 8-Core Processor 3.40 GHZStorage: SSD 500GB and HDD 1TBMotherboard: Asus Motherboard AMD B550 ROG Strix B550-A GamingI already paid for the service.What do I need to do? I wish there was also technical support to help me, please.  

Hi everyone, I cracked Pemiere Pro 5 years ago when I was just an amateur videographer and now that I'm going professional, I took out a subscription to it. Unfortunately I don't know why and I can't find the answer anywhere, but it is impossible for me to uninstall the old software (Version 2019), nor to download the latest version which was sent to me after taking out the subscription . I feel super bothered because I have clients waiting for their video, and I also find myself paying a subscription from which I get no benefit. It's the same with my 2019 version of After Effects which refuses to uninstall... I hope someone has a solution to this problem because I'm going in circles and time is running out T-T THANKS !  

Hey! I'm trying to install Creative Cloud programs, but it always gives me "error 303". On the Adobe website the only recommendation is to try the installation again, but I've done this several times and the error keeps happening. The only program that installed without problems was InDesign. I would be grateful if you can help me. Thanks!

Same problem and Nothing worked for me...Thank you VERY MUCH ADOBE !!

Bonjour, je viens d'acquérir une nouvelle station demontage et depuis quelques jours j'essaye en vain d'installer Premiere Pro et Photoshop. Ce qui est étonnant c'est que j'arrive à installer d'autres applications, mais avec Premiere Pro et Photoshop, ça plante à chaque fois.J'ai pu installer Illustrator, InDesign, Photoshop Express, Media Encoder, Premiere Rush et Acrobat. Mais les deux dont j'ai vraiment besoin, non...Est-ce que quelqu'un aurait une idée ? Merci d'avance. Thierry

Liebe Mitmenschen, wollte gerade meine "Uraltvariante" premiere elements 12 auf meinem neuen Computer installieren. Funktioniert rein technisch auch, scheitert aber an adobe selbst, da hier diese Variante nicht mehr "registriert" wird. Eine freundliche Mitarbeiterin vom Support bot mir ein neues "günstiges" Abo an. Hat jemand von euch eine Idee? Danke im Voraus.Jörg

upon trying to download adobe photoshop with the free trial it says virus detected and the download fails

I have the same issue 

Hi all - I am having an issue getting my Creative Cloud to sync. I have gone through all the trouble shooting items recommended - uninstalling, reinstalling, using the cleaner tool etc also doing the basics, like restarting the app, the computer as well - I get errors along each of these routes. I have seen some threads here from 2 years ago - mainly for windows. Is there any update and if this might be a bug? I am on Adobe Creative Cloud 6.3Mac OS Ventura 13.6.9 See screenshots - thank you so much for your help!  

It says "Sorry, Photoshop won't run on your OS. To continue you'll have to upgrade."I am almost certain that this is not a hardware issue as I have recently just built this PC, which seems to pass all the system requirements. Additionally, I have updated my windows OS to windows 11 23H2 x64. I am not sure why It is claiming that it cannot run. Here are my hardware specs:   

Hi, I have a customer who needs to factory reset his laptop and has purchased an Adobe License. The Machine was possibly infected by Malware as it has become sluggish. Can he still use the same license on the same machine if he does a factory reset or reinstall of Windows? Should he make the request with this license?

Hi all I have Adobe Photoshop Elements 2023 (purchased on 26.10.2023) and Premiere Elements (purchased 08.08.2024).I tried to install both downloads several times on my new laptop.At different times during the installation I always get the same error message: Either:Installation error:"Adobe Photoshop Elements 2023 cannot be installed at this time. (error code 183) Or:CustumHook_HD_EO.exe - System error:"The execution of the code cannot continue because MSVCP120.dll was not found. Reinstalling the program may solve the problem."With this error message, I am about to uninstall something. The error message wants a reinstallation.I then have to cancel the installation with "Exit" for both messages. The laptop is brand new (received yesterday). No antivirus program is running. The system is Windows Home 11 / 64 bit. Windows is up to date.Both Products are activated and I have also downloaded both installation programs from Adobe / Products and tried to install them.I al

Hi there,I have reinstalled/updated Windows (from 8.1 to 10), and I have my Adobe Creative Cloud apps installed in a different drive (D:\). I am trying to sync or detect the already installed apps to Cloud desktop app with no avail. Is there a way for me to link/detect/sync the installed apps (AE,PR,LR,PS), without having to re-install them again and lose all my plugins and custom settings ? I have on going projects.You can see from the attached screenshot that I have Premier running in the background and the Desktop App not detecting it.I have tried re-installing the Desktop app and run update from Help> Update in Premier. Any help will be appreciated. Thanks.

Hi, Apps panel doesn't show installed Creative Cloud apps.I´v already try to delete opm.db as in (https://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html) but it doesn´t work.This happens after an error that told me that I have to reinstall Creative Cloud Desktop app.I´m working in windows.THX  

i can't find the cancel button under my plan management ?i would like to cancel my subscribtion

I bought the CS 6.0 package a long time ago, and I've been happy with it.Recently, I bought a new computer and installed the CS 6.0 programs on it.However, it says that I've already reached the maximum activation count (2).So, I turned on my old laptop and deactivated the serial number there.But it's still saying that I've reached the maximum activation limit.What can I do?

Three years ago we paid a good education price.  It has increased quite a bit.  As we pay for services ourselves this becomes a shock.Anyone else see large increases in yearly billing?

Greetings, I just installed AcrobatXI Pro on a brand new computer, but I get an Update Browser message.  Product ID is ok and not installed on any other computer.  Tried running iexplorer and still get the message.  Any thoughts on what I can do to get it activiated? Regards, Robert

Having a frequently issue with suscripción when I use premium features unable to export video__> restore failed sign with suscribed account fix. NOTE: monthly subscription still active I just login logout restore subscription BUT DOES NOT WORK 🙎

포토샵, 일러스트 외의 다른 프로그램을 다운하려고 하니까 계속 대기중이라는 표시만 1시간째 뜨는 중이고 다운로드가 시작이 안되는 것 같은데 왜 이런건지 모르겠음. 

182

Hello,Few weeks back I downloaded and installed the trial version of AI.  Couple days ago it stopped working.  I tried uninstalling and re-installing but its not even in program manager.  I have windows 10. So I decided to uninstall CC.  CC is in program manager, click to Uninstall and Windows 10 does nothing.  Ok fine, I downloaded the CC UNINSTALLER and immediately get "Sorry installation failed"  - Another installer is current running which must be closed before installing this product.  (Error Code: P87).Before you tell me to look at thread creative cloud installation Error 87  , I already have.  None of these worked for me.  I DO NOT have ANY OTHER Installer programs running.  When I look at task manager, all I see is CC starting and ending right away and disappears.  NO OTHER INSTALLER RUNNING.I have downloaded the FULL distributed installer for CC and tried to launch the installer that way... FAILED.  In my Windows