Questions

¿Cómo contacto con un asesor vía telefónica o mail?

Just a rant.  Move along if this isn't of interest. I hate that when I want to accesst the console that I have to log in 3 times.  I hate that billing and license management are separated by a Chinese firewall of clicks.   Some developer manager on that team is writing code because it's fun.  What they need to do is learn how UIs can be torturous to their enterprise clients. 

Is there a way to disable notification manager for adobe reader from installing on Windows 10 1803/1903. I have disabled auto-updates in the MSI, but this Application seems to install after signing into adobeMany thanks

Dans le cadre d'une création de micro entreprise, je désire télécharger dans un premier temps Première Pro (et/ou autres logiciels de la suite Adobe) sur Windows 11. Je voudrais par la suite acquérir un Mac I Mac (ou autre Mac).Est ce que je peux télécharger (et installer) sur ce nouveau Mac mon abonnement Première Pro?En d'autres termes, passer de Première Pro pour Windows à Première Pro pour Mac.Merci.Dominique

I'm the account manager for Creative Cloud for Teams, but my account is now showing that I just have a free trial. The other member of my team has full access still but no admin rights. How do I correct?

Ich bekomme täglich eine E-Mail mit dem Text:Du hast ausstehende Anfragen für Adobe-Apps zu überprüfen.Hallo Thomas,Du hast ausstehende Anfragen von Anwendern in deiner Organisation Kommunikation zur Nutzung von Adobe-Anwendungen und -Diensten.Um diese Anfragen zu prüfen und zu genehmigen, besuche die Adobe Admin Console für deine Organisation.Ein Kollege aus meinem Team hatte versucht eine Anwendung zu installieren und hat eine Freigabe beantragt. Danach hat er alles wieder gelöscht. Nun bekomme ich diese "tolle" Meldung täglich und kann nichts tun, da der Link zur Admin Console nicht funktionert ... es kommt ein "Hoppela" Seite nicht gefunden ... und manuell geht es auch nicht, da das Konto zu dieser Organisationseinheit bereits seit mehreren Wochen geschlossen ist.Somit habe ich keinen Zugang mehr um die Anfrage zu bearbeiten. Wäre Adobe bitte so freundlich dies abzustellen!!! Vielen Dank.

Hello. I have not yet found an answer to this issue. I am the admin for Adobe Cloud for Teams and have multiple collaborators who have accesss to various files and folders. There are some files in the Deleted folder that I am unable to delete. I receive a message that "someone has restored them". How to I permanently delete these files? If someone has restored them, why are they still in the Deleted folder? How do I know which collaborator has restored them so I can see if they are on their system. Where did they restore them to? Any advice for this issue is welcome. Thank you!

My university provides access to the adobe suite. I installed PS in my computer through the free trial option instead of installing it from adobe creative cloud. Now it says I have 7 days left of free trial when I already have permanent access to PS, and I can't cancel this free trial so I make sure I don't get charged. What do?

My older version of Photoshop 2014 can't be activated recently. It doesn't sign in despite the Creative Cloud is on, and I'm logged in. It takes me to the screen where I can paste the serial no. but pasting actual serial no. doesn't help...I keep the old version of PS, for actions which doesn't work with the new editions, I also don't want to have the new releases slowed with tons of brushes and patterns, so I keep them at the old one.That's enough that clean Photoshop opens with a 5GB file on a scratch disk by default! That's totally weird.

I had previously cancelled an adobe plan within the 14 day grace period with no problem. 2 months later I signed into my account and without telling me my membership was automatically renewed. There was no notification of this, there was no reference to this. I am now locked into an annual plan without consent. Fix this please

cuántos dispositivos se pueden usar simultáneamente con business creative cloud 

Trying to update creative cloud to v5.9.0.372. It will download but creative cloud never relaunches. Any solutions to this? I cant access anything without updating this first.  

No puedo realizar ninguna actualización desde adobe creative cloud.¿podríais indicarme posibles causas de este error?

I have acrobat Pro and I've added some users, will all the users have access to this product concurrently.

Hello!I am using Classroom Management for Adobe Express.  It is not allowing me (or any teachers in my school) to go to Classroom Management from the dropdown menu (my icon), as described in how-to videos.  I am only able to go to management by opening a separate link. https://express.adobe.com/classroom/manage# So far the chat agents have not been able to help...

I have a full subscription at the teacher/student rate, as I'm a teacher.  I also have a user account with the school system I work for.  I have two MBPs the system bought me AT SEPERATE TIMES and different models.  Our technology department installed the CC app with the software I requested (PS, AI, ID, BR, LR and Acrobat.) on both.  They have an enterprise license and pay per user. On the older (3yo) MBP I can login to my personal account and manage/update apps.  But on the new (6mon old) MBP I can login to my personal account BUT not able to "manage apps" but still have access to my personal library, files and storage. I can't make heads or tails of why I can manage apps on one machine and not the other.  Any help or insite is greatly appreciated!

Hi, I have the problem to install the Adobe Creative Cloud in my Mac that it has the Big Sur System, couls you help me?   the log it says:   10/27/22 11:13:56:934 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 36361 | Build Version - 1.15.0.15810/27/22 11:13:56:935 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 36361 | Logging Level verbosity Set  to 410/27/22 11:13:56:935 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 36361 | The following parameters are passed to Adobe Deployment Manager.10/27/22 11:13:56:935 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 36361 | /Users/lcadmin/Desktop/BFIS Adobe CC - Full Apps - macOS_en_US_MAC/BFIS Adobe CC - Full Apps - macOS/Build/BFIS Adobe CC - Full Apps - macOS_Install.pkg/Contents/Resources/AdobeDeploymentManager --optXMLPath=/Users/lcadmin/Desktop/BFIS Adobe CC - Full Apps - macOS_en_US_MAC/BF

Using admin console. The button view cases for enterprise support doesn't work. This is regarding multiple users having issues verifying subscription as it connect reach adobe servers.

Hi All, Here is the load down. A new user starting tomorrow. We created an adobe account and licensed the account. He is unable to receive Timely Verification emails. They always come through after the code has expired or not at all. And we can’t keep pressing “Send another code” as the system will lock out the user for 48 hours if we keep on trying after 10 tries. I have removed and added the account again repeatedly. Though the user always receives the “You have been unlicensed” email instantly. But not the verification codes or the "you have been licenced" notification emails. We are unable to log a ticket with Adobe Support because they have 0 spaces for support available for the entirety of October. But this problem needs to be resolved soon.We have had this before on multiple new account creations… But adobe stated from one of our "2 week later support tickets" that verification emails can take up to 48 hours to arrive. Even though the verification email

I've been trying to cancel my subscription for three days now and every time I phone, I explain my requirements to the operator I get forwarded to another operator and the line drops.In the mean time the payment has gone through and so I would expect a refund too now.How am I supposed to cancel my subrsciption? Can someone from Adobe please help me. Thanks,Andrea

Hi, I can't activate my Acrobat pro product since the serial number I was given by Adobe was actually already issued and activated 10 months before !? A priori Adobe doesn't want to issue a new serial number before they have sorted out their internal problem first, no matter how long it may take. Anybody got this problem already? Is it correct that issuing serial numbers is Adobe's sole and full responsability? Thanks for any hint.

I have an odd issue here and I'm looking for some advice on resolving it. Previously, I had my manager purchase a license for Adobe Acrobat Pro 2017, which is still assigned to my Adobe ID. This was purchased in 2018. Fast-forward to this year, when I set up a company group, which I administer, for licensing our users. I had removed Pro 2017 from my PC and installed Pro DC successfully using the licensing I had purchased when setting up the admin console. This has worked successfully for several months. I'm not sure if it'll be pertinent, nevertheless, I have the same Adobe ID and associated email account for both instances. Fast-forward to yesterday, when I opened up Pro DC on my machine to scan in some documents, and now it's acting as if I don't have a license at all. I've tried removing the license from my account on the admin console and re-adding it. However, when I go to install Pro DC again, it's prompting me to pay for a license I have paid for already. Can anyone en

Hi, I'm trying to install the adobe apps, when i'm in the web, i can chosse whatever i want, but when i go to the creative cloud app, then all apps dissapear. Anyone know something about this? Im using a Macbook Air 2020. Thanks!

I am looking for an older version of premier to install on OSX 10.3 High Seirra.  It is not available from the website. I am using this in education and do not want to update to Big Sur to run the latest version.  Where can I find the older version - Premier 14.0.03

Hello, we have received an invoice, but it has incorrect company address details. Where can I contact to have my invoice corrected?