Questions

Issue DetailsEnvironment: Production Started: Last Monday UAT/Sandbox: Working as expected Production: Agreement Events section remains empty Adobe Account is linked successfully. Automatic Status Updates are enabled. Agreements are being generated and sent successfully via Conga Composer and Adobe Sign. However, Agreement Events such as: Agreement Created Agreement Sent Agreement Viewed Agreement Signed are not appearing in Salesforce.

Bonjour, lorsque je veux installer after effects depuis creative cloud sur mon disque externe, où j’ai aussi installé avec succès Photoshop ou Animate, j’ai cette erreur : Code d’erreur 176 : installation impossible sur un lecteur réseauExit Code: 176-------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 0 error(s), 6 warnings(s) FATAL: Can't install to a network locationFATAL: Error occurred in install product workflow with error code 176 error message WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180------------------------------------------------------------------------------------- J’a

We’re pleased to roll out an exciting new enhancement to Self-Service Policies in the Adobe Admin Console for Enterprise customers, introducing the “Enforce Auto-Update” option! Go to Admin ConsoleBeforePreviously, IT admins could enable the Auto-update option for users in the Creative Cloud desktop app. However, users still had control over whether to keep this setting turned on or off. This meant admins needed to rely on users to maintain the auto-update setting correctly, or manually manage updates across individual devices, often leading to inconsistencies in app versions, delayed updates, and additional administrative effort. NowWith the Enforce Auto-Update policy, admins can easily keep Creative Cloud apps up to date. Once enabled on a product profile, all end-user machines linked to that profile automatically receive the latest updates without any manual effort.When this policy is enabled: Users will no longer be able to disable auto-updates in their Creative Cloud desktop app.

My Adobe account was active through my university, now that I have graduated, my account has expired. As of yesterday, I have been unable to access or use any of my Adobe applications.I have been using this account extensively throughout my university years, and it contains my saved preferences, settings, files, and creative workflows that are important to my work. I am interested in purchasing a personal Creative Cloud Pro plan. I would like to know if it is possible to transfer my existing university account to a personal subscription while retaining/ restoring access to my current account without losing any of my data.Could you please guide me through the process and thank you for your time and support. I look forward to hearing from you.

Hello,We have a Creative Cloud Pro subscription for 4 users. Some users consume their 4,000 generative AI credits before the end of each month.Is it possible for those users to use the unused credits from the other users until the monthly credits are renewed?If so, how can this be set up? Where exactly in the admin console ?Thank you in advance for your help.Best regards,Nico

Hello,We have a Creative Cloud Pro subscription for 4 users. Some users consume their 4,000 generative AI credits before the end of each month.Is it possible for those users to use the unused credits from the other users until the monthly credits are renewed?If so, how can this be set up?Thank you in advance for your help.Best regards,Nico

Hi everyone,I’m trying to connect my custom domain to my Adobe Portfolio site, but I am stuck on a persistent validation error in the setup wizard.What I have configured: I added all four required A-Records at my domain registrar: Two A-records for @ pointing to [IP_ADDRESS_1] and [IP_ADDRESS_2] Two A-records for www pointing to [IP_ADDRESS_1] and [IP_ADDRESS_2] Global DNS lookup tools (like whatsmydns.net) confirm that all four A-records are fully propagated worldwide with a valid YES status at my registrar. The issue: When I enter my domain in Adobe Portfolio and click Apply, I consistently receive the following error message:"Error. Seems like a line is missing. Go back to domain settings and add an "A Record" for your root domain..."I tried re-entering the domain both with and without www, but the error persists. Since the DNS entries are verified and live, it seems like a backend/cache issue on Adobe's side preventing the check from clearing.Has anyone encountered this

Recent intentional changes by engineering changed the package downloads created for offline networks.  The files used to be self contained .zip files, and are now .exe files that pull down the application from the network.  Working with tech support I found this was intentional change, but it defeats the purpose of having an offline license and ability to create a package. Additionally, the workaround for this is to go into pre-generated packages and find the appropriate package to download. while this does function, it does not allow us to use the packages screen to see the most recently downloaded application and version, and does not allow us to see whether an application is “up to date” or “not up to date” as displayed on the packages main page.  While the workaround provided will suffice temporarily, it does not provide the functionality we have come to expect from our Adobe contracts. Through years of continued use.

Hello,All my cloud documents created more than three months ago have suddenly disappeared from my Adobe account. The folders are still visible, but they are completely empty.I have lost documents from the past two years, including work created during this summer. I did NOT delete these files.I have already checked Adobe Home (web) and the Deleted folder. Only five files appear in Deleted. All my other documents are missing.I have also discovered that a fellow student is experiencing exactly the same problem, which makes me suspect this may be a wider issue rather than an individual account problem.I don't know exactly when this happened, as I only noticed it recently due to occasional compatibility issues.Thank you

There are ample resources and computer operates at 15-20% performance.  But Premiere freezes up and commands lag over time and quick use of keystrokes.What version could we use that’s better?

I'm the System Administrator for our organization. When signing in to register for Adobe MAX, the Adobe sign-in page (adobeid-na1.services.adobe.com/ims/fromSusi) shows: "Your organization does not allow access to third party applications."What I've already checked:Admin Console → Products → App Integrations is set to "Allow users to access all app integrations" "Organization settings → Skills → 3P Connectors" does not appear in our Admin Console Selecting my personal profile (same email) instead of the business profile is also blocked Adobe chat support referred me to the communityHow do I enable third-party app access for our organization so users can register for MAX? If this needs a backend change, can an Adobe staff member escalate it?

I have had an Adobe account for years with about 75 users.  I have never had an Account Manager as far as I know.  Today I received an email with a subject of "Immediate Attention Requested | Individual Accounts" This is the body of the message -    "As your Account Manager at Adobe, I wanted to bring to your attention to flagged multiple sign-ups under your domain that urgently need to be consolidated under your admin control. This misalignment can lead to security risks, compliance issues, and operational inefficiencies.   By consolidating these licenses into your team account, you’ll benefit from: ✔ Full ownership and control over Adobe licenses✔ Simplified billing and compliance management✔ Enhanced security and seamless collaboration✔ Smooth transition with zero downtime✔ Prorated refunds for cancelled individual licenses   Shall we proceed with the consolidation? Should I send you the approval link?"   Is this real or a

Why has the adobe ai assistant app disappeared from my laptop 

I am writing to express a significant concern regarding the recent shift from TechSoup to Goodstack for Adobe’s nonprofit licensing and verification process.Our organization serves individuals seeking freedom from addiction, and we fully meet the eligibility criteria listed on Adobe’s own website. However, since Adobe transitioned to Goodstack, every request we have submitted for nonprofit-sector software access has been rejected—despite years of approval through TechSoup under the same mission and status.After extensive correspondence, I learned that Goodstack is applying its own “internal policies,” which are not publicly disclosed by Adobe, and which explicitly exclude organizations whose mission is helping people overcome drug and alcohol addiction. This practice effectively discriminates against a vital segment of the nonprofit sector—those working directly with some of the most vulnerable individuals in our communities. Addiction recovery work is an essential public good, and exc

Hay un problema con un hackeo que posiblemente sucedió entre 2018 y 2020, una persona fue modificando los símbolos como apostrofes, tilde, cualquier símbolo de código ASCII y en lugar de la tilde por ejemplo, aparece una imagen que llena los discos duros y no se pueden usar las letras, si las letras piden donación y se usan son infectados los equipos con virus y es una pesadez de datos increíble y el ruido en redes sociales asumo que es por eso.  El problema es que esas marcas están contemplados en los foros que son cualquier cantidad de marcas y paralizan las publicaciones posiblemente monetizan de foro ilícita.  Aquí esta la prueba.  TÍO con el tipo de fuente Tarmiles Action.

Adobe Admin Console show I has 28 Illustrator licenses and assigned out.  But when I select all illustrator users only show 27 names?  Why?  I don’t know where is the 28th user.  Please help

Hello. My Creative Cloud username is linked to an email address that’s going away. My email address is moving from myname@companyA.com to my.name@otherCompany.com. Will this affect my ability to log in or access apps and whatnot?

Hello, I'm writing to raise a concern regarding Adobe's nonprofit eligibility requirements and the verification process through Goodstack.I work for the Equal Rights Center (ERC), a 501(c)(3) civil rights nonprofit based in Washington, DC. Our organization works to identify and eliminate discrimination in housing, employment, and public accommodations through civil rights testing, education, advocacy, and enforcement.On November 2025, we applied for Adobe Acrobat Pro's nonprofit discount. Goodstack verified our nonprofit status and confirmed my association with the organization, but ultimately rejected our application because ERC was classified as a "Social Action" organization.After contacting Goodstack for clarification, they explained that this classification does not meet Adobe's eligibility guidelines. They also mentioned that we could submit additional documentation to revise our classification, but that our application would remain ineligible as long as Social Action remained a

Executing policy commands like RUM errors out on some apps, and silent install Creative Cloud Desktop App has never worked. Managing a fleet of shared computers with multiple users per machine is annoying to say the least - also a huge time suck to manually update each machine too. Am I the only one with this issue? Where are my JAMF admins at, how do you all do this? Sending out fresh package installers is a network bandwidth hog too. Is it possible for Adobe to fix these commands so they actually work via JAMF execute command policy?   

How can I cancel my subscription? I am not able to contact any support team due to Enterprise plan. I cannot unsubscribe. Can someone help?I cannot contact support or admin. This is so frustrating.

Herkese merhaba. Ben farkında olmadan üyelik almışım ve bu güne kadar kredi kartımdan otomatik çekmiş, kartımı kapattığım için ödeme yapılamadı maili alınca farkettim bir üyeliğim olduğunu. Şimdide kapatmak istiyorum ama 1 adet fatura göründüğü için kapatamıyorum, ne yapmam lazım?

i have been trying to cancel my subscription and can not get in contact with anyone this is so frustrating i keep getting charged and i don’t even use it

Hello, good morning. I would like to ask for your assistance with an issue regarding my Adobe Lightroom account. I currently have an active subscription, but the email address associated with my account has expired because it was an institutional email account. I recently switched to a new device, and when I tried to sign in on my new phone, I was unable to access my account. I would like to know if it is possible to update the email address associated with my account to a valid personal email address so I can regain access to my subscription and keep all my photos, edits, albums, and presets. I still remember my Adobe password and can provide any information necessary to verify that I am the account owner. I would greatly appreciate your help and guidance in resolving this issue. Thank you very much!

매월 3일 ,25일 두번씩 결제가 되는데 25일건은 안보이스 확인도 안되고 대체 뭔지를 모르겠어서요 빠른 확인 부탁드립니다  

There seem to be spelling mistakes on global, billion-dollar company’s website.