Questions

We have a small marketing team that just consists of five employees: manager, graphic designer (me), video support, social media, and marketing assistant. We all had iMacs with CS6 and a shared server for file storage and sharing. However, I moved to Creative Cloud when I got a new iMac in 2018. This has created a number of issues:Despite having CC, I had to download the old versions of the Adobe apps in order to stay compatible with my coworkers.Since the newer macOS do not support the older versions of Adobe apps, I have to stay on High Sierra, which is older than my iMac.My newer iMac has passed up our server for file storage which causes numerous and consistent errors when accessing and saving shared files on the server.Adobe no longer supports CS6 and no one will be able to do a software update until we all move to CC. I find myself thinking about how much money my new iMac cost our company and yet I am not able to use it to it's full capabilities since I have to continu

Greetings and apologies if this is addressed/answered somewhere else but I could not find it. I need to update the Creative Cloud application itself...not the applications that live under that umbrella. Adobe Remote Update does not appear to do this so firing off a terminal command to run Remote Update Manager doesn't do it. This is not for myself, I know about the Preference to keep it updated on my Mac...I'm talking about supporting the 100+ of our users with this application...I need a way en masse to push a terminal command via ARD for this to happen. We do not have our users logging into CC on their own as it mucks up the machine based licensing.Other than creating an installer for the latest version and pushing it to each Mac, any other way to do this? Am I missing something obvious? Thank you. Joshua

I have updated to MacOS Catalina, version 10.15.2. Now my Adobe Photoshop does not work. I am asked to update the software but I am not successful. I am trying to uninstall Adobe CC but only get an instruction that the software needs to be updated which I do not succeed ???

When trying to download Adobe Acrobat Reader DC updates released in February ( http://armdl.adobe.com/pub/adobe/reader/win/AcrobatDC/1901020098/AcroRdrDCUpd1901020098_MUI.msp and http://armdl.adobe.com/pub/adobe/reader/win/AcrobatDC/1901020098/AcroRdrDCUpd1901020098.msp ), I am receiving error messages on my SCCM server:"Signature check on downloaded binary has failed".After downloading the file manually, I checked the certificate used on the .msp package.The certificate used expired on 3/15/2019:

I have been running Creative Cloud for many years, but in the last few months, if I try to launch the CC Desktop app, it stays blank.  I've ignored it because I can still get at all the programs, but now I want to install something I hadn't installed, and I should probably update everything.  I've tried repairing, uninstalling (using the cleaner from Adobe vs from the Unistall programs, since other programs apparently are still using it, and it can't uninstall that way).  I've confirmed my Adobe account is fully filled out with using no odd characters.  I've renamed or even deleted the OOBE folder.  I don't know what else to do.  I don't want to take the time to remove every program and try totally reinstalling everything Adobe...     Running Windows 10, fully up to date.  CC - whatever up-to-date version it is -- Enterprise version.  Any help would be GREATLY appreciated!!

Hello, we are using Adobe Experience Manager, and I need to set up monitoring for it via javaagent (we have the special tool for java application monitoring called netdiagnostics).Usually, for enabling monitoring I only need to pass parameters of netdiagnostics to the application via javaagent option.But after passed javaagent option to the Adobe Experience Manager it doesn't start and I see the errors in the logs: su[16168]: 14.01.2020 08:31:05.615 *INFO * [Apache Sling Terminator] Java VM is shutting down su[16168]: 14.01.2020 08:31:05.615 *INFO * [Apache Sling Terminator] Stopping Apache Sling su[16168]: MAIN process: shutdown hook su[16168]: MAIN process: exiting su[16168]: Exception in thread "UnregisteringFilterThread for ServiceUnavailableFilter with tags [systemalive]" java.lang.NoClassDefFoundError: com/cavisson/ndutils/ThreadCallOutHandler su[16168]: at org.apache.felix.hc.core.impl.filter.ServiceUnavailableFilter$UnregisteringFilterThread.run(ServiceUnava

As I am in charge of our system and security department, I would like to restrict file sharing through cloud storage by configuring network settings.We all pass through our proxy server to access the internet, so should we just put the endpoint in the URL below in our proxy server's blacklist? https://helpx.adobe.com/jp/enterprise/kb/network-endpoints.html  

Hi there.I've been asked to look into the possibilities of getting Adobe CC to our school. Our local reseller offers the purchase of 25 licenses but I'm told that it's device license, and any installations would be bound to that specific device. My question (or challenge if you will) is that the way our school works it means that the devices might change 2-3 times throughout the year. Is it possible to "unbind" a license from a device to install/activate it on another? Best regardsJesper

Good morning, I've inherited a slighlty disorganised IT network, and need to figure out how our Adobe products get licensed. The only information I've been left with is the customer ID:Adobe customer ID 143485376 Just the email address connected to the accoutn would go a long way!Thanks for your help in advance.Jack  

I see this icon with signing in when I try to log into Enterprise.And nothing happens!how can fix this issue?

Guten Tag,Ich bin ein Systemadministrator in einer Firma wir rund 50 Grafikrechner betreuen. Da unsere Firewall den Usern verhindert Änderungen an den Produktender Firewall vorzunehmen, suchen wir eine Möglichkeit um Photoshop von der Version 20.0.4 auf die Version 21.0.2 zu Updaten ohne uns manuell auf die Rechnerzu verbinden. Wir verwenden ein Softwaredeploymenttool, welches wir zum verteilen unserer nSoftware verwenden.Sobald wir dies aber tun sind 2 Versionen von Photoshop auf dem Client installiert. Das Updaten mit RUM wurde auch schon versucht,dieser aber findet keine Updates für jegliche Programme außer für Adobe Acrobat. Zusammenfassung:- Firewall verhindert Änderungen an den Produkten der Cloud von Seiten  des Users.- Updaten von Photoshop ohne RDP Verbindung oder sonstiges.- Wenn Photoshop verteilt wird, soll nur die neuste Version auf dem Client installiert sein.- Usereinstellungen (Pinsel, Profil etc.) sollen bei dem Update bestehen bleiben.

Our IT department has told us Freelancers can not use our inhouse equipment or software because of Adobe's strict End user agreement. Basically we cannot offer a workstation to a freelancer without breaking the legal agreement with Adobe.  Is this happening to anyone else or is it ligit that we cant provide an on premise workstation with out breaking the EULA? How are other agencies hiring out freelancers?

I was looking into buying adobe keychains and things online. I suddenly realized that there was a whole hoard of adobe program logo merchandise out there. I thought that was cool, and then I started wondering if you needed any permissions to use their logos to sell products like that. If so, I was wondering how to get in contact with someone to get said permissions.

Hi All, A particular user who has a 'Adobe for teams'-license constantly needs to log in to creative cloud. It doesn't remember the user.I read it could be because he has too many active sessions at a time. When I look at his profile I see a lot of active sessions, but he only works on the same system and the device name is the same for those sessions.I don't know if this is the actual problem. Maybe I need to look elsewhere to solve this.Any help is appreciated!Thanks!

I have set up a enterprise account for a k-12 private school. They are using Google mail and I have the Adobe CC shared license account connected to the school's domain for each student to sign on once they have the app package loaded.Initially it was supposed to be a lab setting with designated machines at school. (I acheived this but there are not enough machines in lab to cover the amount of students signed up for the class)Now the principle has offered for students to have it on their own personal machines to avoid purchasing any more. So nice of him.How can I distribute this package to them for self download? I cannot seem to find and answer for this on the help pages. I tried to load it onto a usb drive but it will not allow it. Can I send a download link to each student? At the moment I as an admin can download directly from the account dashboard but I do not see another way to transfer this download to someone else.Also, the call in help center phone system is not working. I ma

I have used an enterprise ID from my college since enrolling and it suddenly stopped working.  What do I do? 

Hi,Has anyone integrated Creative Cloud apps with Microsoft Teams???The integration of Acrobat Pro with Teams is fantastic, but I cannot see how to connect the other apps.

Greetings all,I have an internal update server running (Apache - macOS).Everything is fine with one exception - Spark updates are not being listed as available on the client machines.When I have the clients check with Adobe's update server, the Spark updates show up.When pointing them to the internal server, everything is available except Spark updates.What's even more puzzling, is the internal server does indeed have the Spark update(s) in place within the normal update repository.I've already performed numerous update server rebuilds via the "--fresh" argument - made no difference.Another note - I'm not seeing Spark listed anywhere in the updaterfeed.xml file.Is there anyone else seeing Spark updates not available?

HI All,We're having trouble with some of our mobile users. We have the Enterprise suite, and some mobile users get hung on the "signing in" screen when logging into mobile apps (e.g., lightroom) on their ipads. Users will enter their enterprise user id, hit enter, but the user never arrives at the login screen to enter their ID/password. They just get hung up on "signing in". This seems to be happening on ipad pros. All apps have been deleted and reisntalled. This is not limited to a single app. If a user has this issue, it's with all the adobe mobile apps. Any help would be appreciated. Thanks!Todd

Greetings, I am trying to help someone install a custom Adobe package received through work, which contains only Premiere Pro. His install failed. I figured this might be because we did not run the Creative Cloud Cleaner Tool before installation. The rub is that he already has Creative Cloud installed with some Adobe applications he is subscribed to (lightroom etc) via his personal account. So, I am thinking perhaps we can uninstall Adobe CC and all Adobe software, run the Creative Cloud Cleaner Tool, then install the work package using a work Adobe account we can make, and then finally log in to Creative Cloud with his personal email and install the software he is subscribing to currently. Can I expect this installation process to work fine? Or is it not possible for two Adobe accounts with seperate licenses to coexist with Creative Cloud? Thanks! 

I try to install the Adobe CC from Admin Console and it is not working. Here is my crash report, can anyone help? Thank you.  Code Type: X86-64 (Native)Parent Process: AdobeDeploymentManager [2405]Responsible: Installer [2370]User ID: 0Date/Time: 2019-12-12 14:45:28.468 +0800OS Version: Mac OS X 10.15.2 (19C57)Report Version: 12Anonymous UUID: E663ADD5-DA64-A333-317A-2BD629CF2352Sleep/Wake UUID: 57EF2970-3142-4183-8979-EB8DDE764864Time Awake Since Boot: 4100 secondsTime Since Wake: 2400 secondsSystem Integrity Protection: enabledCrashed Thread: 9Exception Type: EXC_CRASH (SIGABRT)Exception Codes: 0x0000000000000000, 0x0000000000000000Exception Note: EXC_CORPSE_NOTIFYApplication Specific Information:*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSConcreteTask terminationStatus]: task not launched'terminating with uncaught exception of type NSExceptionabort() called

Hi all, Here are two short videos demonstrating the workflow for setting up AUSST on windows and Apache servers. use these as a reference while setting up AUSST or share with others who need help with it.We are open for any feedback/improvement ideas. Do let us know if you would like to see any other workflow/setup in a similar format. Mac:   Windows :   Thanks, Nikhil

Hi, I have 7 designers that i have purchased indiviual licenses for. If one of the designers leaves (without transfering the license back to me) how can I retrieve that designer's license back? I could cancel my credit card, but is there an alternative? thanks!  

Bonjour, Je suis gérante d'un organisme de formation implanté à Strasbourg dans le domaines de l'image depuis 2013. Nous souhaiterions obtenir une certification ADOBE, pourriez-vous nous indiquer la marche à suivre s'il vous plaît?Bonne journée.Bien Cordialement,Noémie Flecher

Bonjour, depuis la dernière mise à jour de adobe 2020, impossible de me connecter aux applications ADOBE founie avec le pack. Bien que je suis connectée et identifée sur Adobe créative cloud, à chauqe lancement d'application (photoshop, indesign, illustrator...), la fenêtre de connexion s'ouvre.Hors cette fenêtre reste blanche, m'empchant d'entrer mes identifiants et donc d'ouvrir l'application.J'ai déjà tout désintallé à plusieurs reprises, sans succès, je me suis déconnectée puis reconnectée, sans succès, j'ai installé le pack  limited acces repair toll.... rien.Qui a une idée de ce qu'il se passe?