Questions

Hi,I want to install AUUST on my mac mini server. But I have errors. into 'createHDPIMSession'11/27/19 11:32:41:165 | [INFO] | | AAMEE | Utilities | AUSST | | | 510995 | 0 | Retry 1 failed to acquire engine lock.11/27/19 11:32:45:175 | [INFO] | | AAMEE | Utilities | AUSST | | | 510995 | 0 | Retry 2 failed to acquire engine lock.11/27/19 11:32:51:185 | [INFO] | | AAMEE | Utilities | AUSST | | | 510995 | 0 | Retry 3 failed to acquire engine lock.11/27/19 11:32:59:189 | [INFO] | | AAMEE | Utilities | AUSST | | | 510995 | 0 | Retry 4 failed to acquire engine lock.11/27/19 11:33:09:194 | [INFO] | | AAMEE | Utilities | AUSST | | | 510995 | 0 | Retry 5 failed to acquire engine lock.11/27/19 11:33:09:194 | [FATAL] | | AAMEE | Utilities | AUSST | | | 510995 | 0 | Unable to take engine lock as another installation is running.11/27/19 11:33:09:195 | [FATAL] | | AAMEE | Utilities | AUSST | | | 510995 | 0 | Error occurred in creating session with error code '108'11/27/19 11:33:09:195 | [INFO]

Hallo Zusammen, zur Zeit versuche ich den Adobe Update Server mit dem dazugehörigen Adobe Update Server Tool, kurz AUSST, zu installieren.  Dieser läuft auf einem virtuellen Windows 2016 R2 Server, auf welchem ein IIS Webserver eingerichtet ist. Diesen habe ich gemäß der Konfigurationsschritte, welche Adobe für den Updateserver angibt, konfiguriert und neugestartet. Beim ausführen des AUSST sind ebenfalls die richtigen Pfade angegeben, und keine Leerschritte in dem CMD Befehl wie angegeben.  Nun erhalte ich folgende Fehlermeldung:  im Adobe Log:  11/27/19 19:14:27:460 | [FATAL] | | AAMEE | Utilities | AUSST | | | 20060 | Fatal Error '113' occurred while download11/27/19 19:14:27:604 | [INFO] | | AAMEE | Utilities | AUSST | | | 20060 | Download for current package failed with error 113, retrying once more with single stream Im Eventviewer des Servers:   Faulting module path: C:\AUSST\AUSST\HDPIM.dll Dieses Proble

When you try to verify the domain - shared licenses - two messages appear.Failed to verify ownership of the requested domain. Check the DNS settings for this domain and try again.andUnable to perform operation. Please try again soon.It has been like that for several days.I did the whole procedure according to the instructions - who has any idea what to do.DNS record added. 

Hi,I recently deployed Acrobat DC for all users. But a whole bunch of people (not everyone!) is getting popups to "activate the software".Which is weird, because on the test environment it worked perfectly.I installed it with the Customization Wizard, creating the offline exception. Then ran the adobe_prtk.exe to create a prov.xml. That generated a file, and gave return code 0, meaning it went OK.Then I ran the adobe_prtk.exe to stream that prov.xml, also gave me return code 0.Yet still people are getting this message. Ive edited the GPO to run the stream option on server boot as well, still to no avail.So I went through the oobelib.lig and found all kind of errors in it. Most importantly (I think) a " could not read prov.xml".Here is the logfile08/19/16 13:17:20:407 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | __OOBELIB_LOG_FILE__08/19/16 13:17:20:407 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | *** Adobe PRTK tool START ***08/19/16

Apart from using the Add users workflow in the Adobe Admin Console, there are two other ways that you can use to add users to your org. For Federated ID or Enterprise ID type users, you can automate the user management process using the User Sync tool, or the User Management API.   User Sync Tool Adobe provides a no-coding solution, the User Sync Tool, enabling enterprise organizations to manage your Adobe user base and Adobe product access via Active Directory or openLDAP. Using the User Sync Tool, you can sync the user and group information from your organization’s enterprise directory system (such as an Active Directory or other LDAP systems) to your organization’s directory in the Adobe Admin Console. Learn more about the User Sync tool.       User Management API The Adobe User Management REST API gives you programmatic access to users, groups, and entitlements for Adobe products and services. With the

I am in the process of creating an enterprise account to be able to purchase the Adobe software with my school email address (a different account to this one) but the school administration has a block in place on the school email meaning that all external emails don't get through. Therefore I am unable to verify my account and buy Adobe products. I have spoken to them and they have said they will be able to allow emails through for a specific email address if I can tell them which one will be used. I was just wondering if anyone knows which email address Adobe will use to verify a school email address for an enterprise account as I can't seem to find out anywhere. Thanks

We're half-way through our 30-day migration from device licences to shared device licences and we've run into a problem: I can't make shared device licences work on Windows 7. The package appears to install successfully, but when I run Creative Cloud Desktop it doesn't show any of the shared device licence entitlements. Has anyone gotten SDLs working on Windows 7?  Is there a known solution? We'll be upgrading the last few machines to Windows 10 before Windows 7 reaches end of life, but we're not in a position to do these upgrades in the next two weeks.  Help!

CREATIVE CLOUD FOR INDIVIDUAL – Ideal for individual users. The entire collection of 20+ creative desktop and mobile apps including Photoshop, Illustrator, and Adobe XD. Includes 100GB of cloud storage, Adobe Portfolio, Adobe Fonts, and Adobe Spark with premium features. Up to 10TB of cloud storage   CREATIVE CLOUD FOR TEAMS – Ideal for small to midsize businesses and departments. The Creative Cloud for teams plan includes Team website, premium fonts, and 100GB of cloud storage for collaboration, plus centralized administration, flexible deployment, enhanced collaboration, and business-level support.  NEW – Free job postings using Adobe Talent to build your creative team.   CREATIVE CLOUD FOR ENTERPRISE - Ideal for midsize to large organizations, institutions, and departments that require enterprise-grade capabilities. Creative Cloud for enterprise is a modern creative platform for businesses that want to design stand-out experiences across devices

Just an fyi it looks like the 11.0.08 patch is corrupt on the FTP site. The file size is only 124kb and it will not apply if you download it. Link is below:ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/11.0.08/misc/

Hi all, this may be all my own fault, but i'm new to setting up AUSST servers. I've recently tried setting up an AUSST server using the guide here; https://helpx.adobe.com/au/enterprise/package/help/update-server-setup-tool.html I've set this up on a mac using MAMP as the webserver. The --fresh and --incremental syncs do appear to work, but the updaterfeed.xml files are missing once it completes. here's the command I used; sudo ./AdobeUpdateServerSetupTool --root=/Applications/MAMP/htdocs/ --fresh (or incremental)  and a sample of the beggining of the log file;11/11/19 01:25:34:052 | [INFO] | | AAMEE | Utilities | AUSST | | | 2475273 | ************************* START Adobe Update Server Setup ************************* 11/11/19 01:25:34:052 | [INFO] | | AAMEE | Utilities | AUSST | | | 2475273 | Rootpath = /Applications/MAMP/htdocs/ 11/11/19 01:25:34:052 | [INFO] | | AAMEE | Utilities | AUSST | | | 2475273 | Fresh is true. 11/11/19 01:25:34:103 | [I

AUSST filters seem to only work if they don't get changed between "AUSST.exe --fresh" runs.If I find I need to add something to the group, an AUSST.exe --incremental lists the new items in the group, but does not seem to actually process them.If I run AUSST with --fresh it seems to update the group - but i'm trying to avoid downloading 100Gb all over agian if i can help it!

Hi everyone 🙂 I have already Adobe Plan for teams and I bough second plan (Photography) just to be able to use Photoshop and Lightroom on the third computer. I don't want to stop my designers work. But still, I can't use Photoshop without Logging out from other comps. What to do? I am a beginner user.Thanks in advance

Our institute acquired in 2018 a Creative Cloud for Teams Multiple Platforms Multi European Languages Renewal Subscription 12 months L1 (1-9) Device EDU software product license. The software package was installed on the PC. This year we paid for a license extension, but the seller wrote that Device licenses are no longer available for order, the extension will be Shared Device licenses. To do this, we need to transfer our console to SDL. Please send instructions on how to do this. And do we need to switch to SDL if our software package is on one device and it is not connected to the network?  

Does anyone here have the similar issue? My account is Adobe Creative Cloud Enterprise. I already uninstall and install a new one. but still the same error message pop-up.  

I'm unable to update/download Adobe software (e.g. Adobe Photoshop, Dreamweaver, InDesign, etc.) via the Creative Cloud from a closed proxy environment. Here are the details: Clients are in a closed proxy environment (i.e. traffic that does not go through the proxy server is dropped at the firewall). The proxy does NOT require authenication.Internet proxy server settings are configured correctly on the client (applied with group policy).Clients are able to open/use Photoshop, Dreamweaver, etc. without any problems.Clients are NOT able to update/download software via Adobe Creative Cloud. When the user clicks on the Adobe Creative Cloud icon a window pops up with a spinning blue circle.The firewall logs indicate that when Creative Cloud is opened, many dropped packets are sent by the client to Adobe servers (e.g. p13n.adobe.io). In other words, Creative Cloud is ignoring the client proxy settings and trying to connect straight to the internet.Further complicating things, the above

 I logged on to Adobe Website for the first time to purchase license of a team member, guy that used to do has left the company. Purchased the license only to find he already had one.Adobe quite happy to increase # of licenses but have not been able to find how to reduce # of licenses.I do not need this license, should not have purchased it, how do I remove it and keep to our current number???I have left message at admin support, but not response back after 1.5 hours.   

thanks for your help

I have been a subscriber for several years not, and I just did a mass update through the desktop app. Now I can't open any of the adobe products from my computer, and when I redownload them I am being told that I am only getting the trial... and that I have to subscribe.  My subscription was just paid for this month a week ago! I go to the site to look for help resolving this.. the Chat is unavailable and say to "call us".  Can YOU find a phone number to call? I can't. Can you make it any more difficult to speak to someone?Jeff

Hi, I want to add a dynamic figure to a document (picklist). How can I accomplish this in adobe live cycle designer. Do I need to change HREF via java script and what is the syntax ? Thanks for answer !  

Hi all, We're looking to migrate from Serial Licenses to Named User Licensing but I have found that when I install applications through Adobe CC it does not remove the old Adobe applications that were previously installed. How could I remove ALL old adobe products prior to installing new applications through Adobe CC desktop app. 

I'm in the pricess of setting up an AUSST Server for my school (we were doing shared devices licences, which mean we could deploy from SCCM, but that's going away apparently), and I've just ticked over 24 hours into my first sync - I'm at item 94 of 706.Based on these numbers, the sync is going to take a week!According to the log, it seems to be downloading trial version of software, and mac versions, neither of which we need (just the current win10 versions is all we want/need)Is there a way of selecting jsutt he most recent versions, full version, and/or windows versions of software for the AUSST sync?

after download cc 2017 its get hang on 42%. please see image of itNeed help to solve that problem everything i have done but no solutions after spending 6 hours no result.please help me how to solve cc 2017 code205

I'm running Creative Cloud 5.0.0.354 on macOS 10.14.6 and the launcher app keeps crashing because after starting it performs some form of update of the Creative Cloud application which leads to a segmentation fault and crashes the app. As of this time of writing it looks like 5.0.0.354 is the latest version, so I'm not sure what it's trying to update? The update process gets to the 60 - 80% mark and then will crash. Occassionally the updater process fails with Error Code 301 and this prevents the app from crashing. I have attached the stacktrace/dump that I managed to obtain, when the app does crash. The installed Creative Cloud apps appear to be functional, however installing apps is difficult now without manually grabbing the installers due to the app crashing within about 30 - 60 seconds, depending on when the update process gets to the point where it causes a segmentation fault.I have tried a clean install with the Adobe CC cleaner tool and re-installed the Creative Cloud

I'm trying to log into my creative cloud account as the platform has signed me out and I'm getting an error which says unable to authenticate your Adobe ID. Has anyone had this issue recently and how did you solve it? Super annoying I have a job due tonight and now this is holding me back from sending it off to my client!!  Can anyone help asap!?!?

Hi! My Creative Cloud Desktop app has ads for Adobe Stock. However, my colleagues' machines have CC 2020 ads instead. Any ideas on how to get more current ads on mine (we all have the same setup). Thanks!