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The program Acrobat.exe version 9.5.5.316 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: 98b8 Start Time: 01cea3b5e2f780b3 Termination Time: 4 Application Path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe Report Id: 2add6733-0fa9-11e3-9916-b8ac6f98b058Faulting application name: Acrobat.exe, version: 9.5.5.316, time stamp: 0x518ac052Faulting module name: CFGMGR32.dll, version: 6.1.7601.17621, time stamp: 0x4ddb8851Exception code: 0xc0000005Fault offset: 0x0000125dFaulting process id: 0xa0d8Faulting application start time: 0x01cea3aa1ae12191Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exeFaulting module path: C:\Windows\syswow64\CFGMGR32.dllReport Id: 58b1bfcd-0f9d-11e3-9916-b8ac6f98b058

Hi,Recently our users are unable to update thier creative cloud application.When i install out distributed version (4.9.0.504) it wants to update the desktop version.This is the end of Install.log:- 3 fatal error(s), 0 error(s), 0 warnings(s)FATAL: Fatal Error '113' occurred while downloadFATAL: Fatal Error '113' occurred while downloadFATAL: Error occurred in download of package (Name: KANC-mul Version: 1.0.1.22). Error code: '113'-------------------------------------------------------------------------------------09/24/19 15:51:03:855 | [WARN] | 8088 | HDSetup | OOBEUtils | CommBridge | | OOBEUtils | 5332 | Pipe 00000000 not initialized, aborting write.09/24/19 15:51:03:858 | [INFO] | 8088 | HDSetup | HDSetup | AppContext | | HDSetup | 9004 | ************************* END Adobe Setup ************************* I've verified that we have acccess to the deployment and fulfillment services:https://helpx.adobe.com/enterprise/kb/network-endpoints.htmland some other basic testing at:ht

Hello, my name is Iván. I want to convert a scanned pdf in armenian to a more friendly format, such as Word or Excel. I would like to know how can I do that my acrobat recognize the Armenian? I have checked that adobe acrobat has an option for transforming documents directly to excel or word, what should I do for acrobat to recognize the armenian ?   Many thanks, Best regards, Iván

My installation package is installing on Sierra but not on the machine that are Mojave?   What can I do? 

I'm in an enterprise environment and I'm needing to Render Farm one user who will need it. My question is:Do I need a CC license for EVERY machine that assists this user? Or may I have arender work on some 4-5 other computers with his/hers/them? Thank you forum for your assisitance in this; I'd like to stay on the right side of best-practices.

We are trying to Install Adobe Illustrator CC. After the installation it tells me that the "Adobe IPC Broker doesn't work". I figured out that this only happens if the user doesn't have local admin right. Is there a possible way to get it work without local admin right?

The Google Connector simplifies the process of SSO-setup between the Google Cloud identity and the Adobe Admin Console. The Connector helps your organization enable end-users quickly.Watch the following video for a comprehensive demo of how to set up and start benefiting from the Google Federation and Sync.Watch on YouTube: Adobe Admin Console | Google Federation and Sync - YouTubeIf you have questions while setting up the Connector, you may find your answers in the Google federation FAQ or ask the community.

Hi TeamI have a question. I have a folder structure like /us/en and there are lot of subfolders under it and they are nested as well. I want to run a query to return results that are only under /us/en and i dont want to go deeper. How can i achieve this without writing java Code? Thanks

The Acrobat Customization Wizard DC streamlines the task of configuring (customizing) the installer prior to organization-wide deployment. For example, if you have a volume license, you do not need to register and personalize each copy of the product you install. You can customize the installer to not only skip the standard registration questions, but also accept the EULA and fill in your organization name automatically. Other options include: Leverage existing deployments by copying enterprise files and registry configurations. Modify the registry (via the Registry Editor) and installer tables (via the Direct Editor) directly. Optimize the behaviour of the installer by setting up silent installation, pre-serialization, reboot options, languages, and so on. Remove previous versions of Reader and Acrobat.   The wizard allows you to disable online features, such as automatic updates and registration of software. Check the following link to learn how: https://www.adobe.com/devnet-d

I hope some top managers at Adobe are reading this: Adobe Android apps are top of category under many aspects, however deployment in schools is very hard if not impossible.   We are starting to use Chromebooks in our school, and as you may know, these devices can run Android apps. Some apps are particularly suitable for a young audience, for instance Adobe Skecth. Problem is that each user is forced to sign in to Adobe Cloud before using the app.   As you may understand, a 5 years old student, not only will find it hard to navigate the initial subscription form, but it won't be allowed to subscribe at all, as for Adobe age restrictions policy. Why is that? Didn't Adobe think that young users could benefit from this app category?   There should be a huge change on this, as many Adobe Android apps are suitable for a very young audience and Adobe could hugely benefit from this, building a huge fidelity/retention user program for the future.   Don't forget that 60,000 s

Hi All, I have seen that there is user sync tool available in git hub for creating sync between adobe admin console and enterprise directory(AD), but while runing the tool from command promt then we are getting error :"UnicodeDecodeError: 'charmap' codec can't decode byte 0x9d in position 819".   I wanted to know if there is a way to update all group membership data in adobe admin console using REST API or any other protocol using python or powershell.   Thanks in Advance.  

How do I configure LDAP on ADOBE so that users can be authenticated using LDAP ,  In the procedure given I seem not to get the steps on the Admin console . Our account is an Enterprise account.  

Hi there, I am part of a small business of 2 people and we are planning to subscribe to Adobe CC for businesses. I was just wondering how many users I can have under this plan, or will I need to get 2 business accounts for 2 different people? Thanks!

I work off a laptop with limited storage (500gb). We have a 1TB creative cloud sync plan. So I want to sync files to a HDD that is constantly plugged in. I changed the destination folder of Creative Cloud Files in the preferences area and all files moved fine. But I've had a syncing issue since. Today Toshimanu from Adobe support advised me that 'Syncing files through external drive is not possible' (even though they could not provide a web page stating this) So, time to look at alternatives. I was looking to see if anyone else used Google Drive / One Drive or Dropbox for management and sharing of creative files (namely AI, PS, PP, AE). Any benefits or limitations?

I tried using the Cleanup Tool, but get this left over:  No entries in Program Files anymore. I had initially tried uninstalling using https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html I used this command: AdobeCreativeCloudCleanerTool.exe ‐‐removeAll= CREATIVECLOUDCS6PRODUCTS That completes almost immediately and nothing happens other than removing the Creative Cloud icon. Then I ran AdobeCreativeCloudCleanerTool.exe --createCleanup= I got the XML file and ran the tool and that's how I ended up with the picture above and no entry in Add/Remove. Next steps?  I plan on imaging these machines just to clean up the mess left behind, but really Adobe?  Why doesn't the cleanup tool actually clean anything?  

Historically, Adobe issued serial numbers with our apps (i.e. Creative Suite, Creative Cloud for enterprise, Acrobat XI, Acrobat DC) to customers on Enterprise Term License Agreements (ETLAs). These serial numbers do have an expiration date. Once the expiration date has passed, the product will no longer work so it is important to plan your migration before your serial numbers expire. Ensure your end users have continued access to their Adobe apps and services.

Hi,Recently our users are unable to update thier creative cloud application.When i install our distributed version (4.9.0.504) it wants to update the desktop version.This is the end of Install.log:- 3 fatal error(s), 0 error(s), 0 warnings(s)FATAL: Fatal Error '113' occurred while downloadFATAL: Fatal Error '113' occurred while downloadFATAL: Error occurred in download of package (Name: KANC-mul Version: 1.0.1.22). Error code: '113'-------------------------------------------------------------------------------------09/24/19 15:51:03:855 | [WARN] | 8088 | HDSetup | OOBEUtils | CommBridge | | OOBEUtils | 5332 | Pipe 00000000 not initialized, aborting write.09/24/19 15:51:03:858 | [INFO] | 8088 | HDSetup | HDSetup | AppContext | | HDSetup | 9004 | ************************* END Adobe Setup ************************* I've verified that we have acccess to the deployment and fulfillment services:https://helpx.adobe.com/enterprise/kb/network-endpoints.htmland some other basic testing at:ht

Need help to get started with your teams membership?Here we are, with a new article which has everything you will need to set up your team- manage users, products, licenses, admins, storage, and deployment. Teams | Deployment guide To deploy apps and updates, you can choose to either empower users with a self-service workflow or opt for a more managed environment where you decide what, when, and how products and features get installed.   Self-service Self-service packages Managed packages Use this option if the team is small and the end users have administrative privileges on their machines. To install and manage their applications, the end users can download the Creative Cloud Desktop app. For details, see Resources for teams end users. Use this option if the team is small, but does not have administrative privileges on their machines. In the Admin Console, navigate to Packages, create a self-service package, and deploy the package to th

Hello there, my Name is Markus and i need a little help please.:-)Acrobat 2017 Pro on MAC OS 10.14.3The install process works fine.Starting Acrobat and type in the credentials (e-mail and password) OK.Does someone knows what i can do?Problem:Acrobat tries to start and then stopped with that erros message. Always.Process:               PDApp [72575]Path:                  /Library/Application Support/Adobe/*/PDApp.app/Contents/MacOS/PDAppIdentifier:            com.adobe.PDAppVersion:               10.0.0.49 (10.0.0.49)Code Type:             X86 (Native)Parent Process:        ??? [1]Responsible:    &n

I made two orders for products of CC at different suppliers. The first supplier registered the order with the name of my organization in English. The second supplier registered the order with the name in Russian. Now I have two organizations in AdminsConsole . How can they be united in one?

How can I reach the Community board for Adobe Experince Manager (AEM)?

My school uses Enterprise IDs and apparently that means we aren't able to access any fonts other than the standard options. Anyone know why? I'm so confused. I have students who are designing materials on Indesign but limited to the basic fonts which are...basic 🙂 Help. 

I have Adobe Creative Cloud for Education using Named licensing.How would I go about installing Photoshop on a VDI (such as Amazon Appstream) for students to use and properly handle the signing in/out of creative cloud?Installing the software is easy enough, but I'm not sure how to deal with the fact that it would have them on different machines every time they log in.

Where are the Adobe CC font files locally stored on mac? How can I find it? I am using Adobe CC products only for the font. But I can't find it on local. https://community.adobe.com/t5/Get-Started/Where-are-the-Adobe-CC-font-files-locally-stored-on-mac/td-p/10623386

Please provide an interface similar to the one provided to non-enterprise customers which displays the computers that the user account is currently logged into in Creative Cloud and provides a user interface to remove the license from that computer.