Questions

I can't get the XML from the old AdobeUpdater.Overrides files to import into the new web-based GUI packaging tool. I get an "Invalid XML" error.Im pasting the entire contents of the AdobeUpdater.Overrides into the Internal Update Server" field. I tried generating a new AdobeUpdater.Overrides file.I also ran the XML through https://xmlvalidation.com/ with no errors.

Hallo zusammen,wie benötigen dringend Unterstützung - besteht hier vielleicht ein Bug? Kurze Beschreibung: Windows Server 2016 Remotedesktopsitzungshosts, Broker und eine Sammlung mit 2 Session Hosts. Auf den Remotedesktopsitzungshosts wurde Adobe Reader DC installiert.Die Adobe Reader DC Version 1801120058 funktioniert mit wie auch ohne Benutzerprofil-Datenträger (user profile disk) fehlerfrei.Sobald jedoch die Adobe Reader DC Version 1801120063 oder die Adobe Reader DC Version 1900820071 installiert ist und Benutzerprofil-Datenträger (user profile disk) aktiv ist lässt sich Adobe Reader DC nicht mehr starten. Es erscheint direkt im Eventlog die ID 1000. Auch der Cleaner wurde ausgeführt, der Fehler bleibt. Es wurden bereits weitere Server mit dem identischen Fehlerbild verzeichnet. Es spielt auch keine Rolle ob Adobe Reader DC über ein Update oder mit einer Neuinstallation aktualisiert wurde. Auch die Berechtigung spielt keine Rolle da der Fehler schon bei dem DomainAdmin auftritt.Ha

Wondering if I can transfer my current online documents to another user in my organization?My current impression is if I close my account, we lose all the current URLs but Is there a way to keep URLs active by sharing/transferring this dashboard over to another account holder?

Wondering if I can transfer my current online documents to another user in my organization?My current impression is if I close my account, we lose all the current URLs but Is there a way to keep URLs active by sharing/transferring this dashboard over to another account holder?Publish Online Dashboard

HiI am looking to upgrade Adobe Reader from version 17.011.30096 to 17.011.30105 using group policy.We are using the base version: Acrobat 2017 Release (Classic Track base release) — Release Notes for Acrobat DC Products) And patching it with the 17.011.30105 update:17.011.30105 Planned update, October 02, 2018 — Release Notes for Acrobat DC Products Once the updates are packages together, we deploy using a GPOFileSource location.This process has worked in the past but now displays the dialogue below when installed.Once 'Open with protected mode disabled' is selected, the error below is presented.I have been successful in manually installing the updates without using group policy.As far as I can tell permissions are identical to previous deployments.We have already tried disabling McAfee buffer overflow on my machine but this hasn't helped.Can anyone help with this please.Many thanksChris

HelloWe have recently joined program for adobe team. It was working fine when we signed up, but then Adobe moved us to a new team membership and that's when all the issues started. We currently have 8 licences that are all assigned to 8 team members. Unfortunately one of the members is not showing on the adobe team website and that person can not sign in either. Currently is on the 30 day trial period. When I try to add another person, i get a message that person is already added, but we can not see the contact, nor re-assign or send invitation. We have contacted Adobe support, but so far they were not able to help us, so I was wondering if anyone else had the same experience. If so, please can you share info on how you fixed it??? In the meantime we are waiting for Adobe support to call us back and that may takes days. We would like to fix this asap. It's been now 2 days and Adobe hasn't fixed it yet.Thank youViera S

I'm Trying to find a way to uninstall this software unattented showing progress bar only or silently without prompting users; this will be ran through SCCM 2012 application model. The uninstall string for add/remove program uses PDAPP.EXE (Application manager)C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe --appletID="DWA_UI" --appletVersion="2.0" --mode="Uninstall" --mediaSignature="{0327A4BF-62BF-48BB-8928-B971B749E9E1}" But this will prompt the user to choose which component to remove, I want to be able to automate it...Much appreciated.

Hello everyone,I have a problem with the "Tools Pane", when we push a new version, the Tools Pane is newly enabled... The customer must go to Preferences/Documents/Remember current state of Tools Pane and push shift-f4.Then I push a new version, and again the same must be done.... Annoying-I had a solution that I found on the web... Modify the registry with the following parameter :[HKEY_CLASSES_ROOT\AcroExch.Document.DC\shell\Open\command]"C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe" /A "toolbar=0&navpanes=0" "%1"[HKEY_CLASSES_ROOT\AcroExch.Document.DC\shell\Read\command]"C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe" /A "toolbar=0&navpanes=0" "%1"But did not work anymore... Tools Pane is back....The only working way was to delete viewer.aapp....I use "Acrobat Customization Wizard DC" to set my Reader DC installation. Is there a way to use this Customization Wizard to hide this Tools Pane by default???????And When NOT can you please

So I wasted about 3 hours the other day of my time and one of our company tech's time trying to uninstall Acrobat DC.  After logging into my computer and logging into Adobe Creative Cloud (ACC) a message appeared that I had two updates to perform.  I clicked "Update All."  The next thing I knew my beloved Acrobat X was replaced with Acrobat DC.  It takes approximately 103 keystrokes for me to log into ACC, and I have no desire to log into it just to use Acrobat DC.  Uninstalling it on this machine and reinstalling Acrobat X was a pain.  I only use Adobe Illustrator and have no desire or need for the other programs on ACC.  I really have three questions, the first one is rhetorical, yet an important one for Adobe management, and I am fairly certain that the answer is "Greed."  The second question is more poignant.  The third is one I doubt will ever seriously be considered, but is a reality that your customers deal with.1) Why does Adobe "Upd

Is there a  notification service for when new releases are released, planned or otherwise?  Like the Adobe Product Security Incident Response Team (PSIRT) Blog that you can subscribe to?  We deployed the latest planned version of Reader and Acrobat, 19.008.20071.  But I had no idea that 20074 and 20080 have come out since.

We are using a stand alone version of Adobe DC Pro (15.006.30033.2205) (no other Adobe products).  Windows 7 32-bit environment.  I have used the Adobe customization tool to create a custom install package.  I now need to update this package with the latest patch from Adobe to correct a recent security patch.Ideally I'd like to make a new customized installer package as this allows us to disable the Adobe Sign-In feature, which our agency will never use.I am trying to use:  msiexec /i acropro.msi PATCH="Acrobat2015Upd1500630280.msp" TRANSFORMS="AcroPro.mst"  The .mst file was created by the customization tool.  However, when I run this command, I get the error:"This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package."I have attempted uninstall and reboot and cleaning the registry of previous installation of

I have been attempting to install Creative Cloud on a MacBook in our workplace for a few days. It is running High Sierra. We created the install package through the Creative Cloud Packager, and tried several combinations of apps (including a minimal Photoshop/Illustrator/InDesign/Dreamweaver build to get the bare essentials for the laptop's owner). The installer fails partway through but does not give an error code or seem to produce a log.I have gone through support chat for this but the results were still the same.Other details:- This is under a device license- This MacBook previously had Creative Cloud 2017 installed but we were having trouble upgrading (would go straight to 2019, which is not what we want right now)

Hi, we do have installed Adobe Creative Cloud on a Terminal server to see it work, and it does for hole team! - But now I want to update to latest version V20.0 and get error on wrong OS. Does some know if this changes will come in future, so it still can run on a RDP Terminal server or?

The latest upgrade to CC 20 has caused my enterprise account to show "expired"....my IT admin deleted my access and reassigned to me again. Still it says that I only have 14 days and my account is expired. This is a new problem and I do NOT want to have to uninstall the entire creative cloud and then re-install it again....This is bananas. We need a fix asap.

I am using the customization wizard to create a transform and deploy Acrobat Pro 2017 to our enterprise. They would like a tool shortcut added for everyone. In the online guide (quoted below) it says it can be done but does not say how. Does anyone know how this can be done?Enabling Tools pane shortcuts¶A select list of tools in the Tools tab also have shortcuts in the right-hand pane. End users can modify this list by opening the drop down list under a tools and choosing Add/Remove Shortcut. Admins can preconfigure the right-hand pane tools shortcuts prior to deployment so that users have easy access to the tools they are most likely to use.

Hello,I'm deploing adobe enterprise pro for some customers. Every time I add a new person in the reseller-console, adobe sends a mail for registration and after that a "welcome" message to download adobe acrobat.Is there a way to customize these 2 mails?The reason why i'm asking is that the end-users should not download acrobat by them selves, so i do not want to send them a download link.Thanks in advice!

I thought I had cancelled my subscription when I graduated college. I lost access to my student email a few weeks before my membership renewed and therefore never received a notification email. I went to but groceries on the day my membership renewed without my knowledge and my card was declined for insufficient funds. I checked my bank account and found the charge from Adobe. I went to my Adobe account and cancelled immediately. That was a little over a week ago. Will I be getting a refund soon? I really need that money if I want to be able to pay rent this month and buy groceries!

About a year ago I successfully installed Adobe CC.  Now, I am getting an error on each machine in the middle of the install.  Here is a segment from the PDApp from on of the machines. I have searched and there is nothing on error 191.  I also don't see that Spark was a part of my install package.  All of our machines are Windows 10 1803.  Thank you for any help you can provide. 10/24/18 07:27:41:237 | [FATAL] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 7876 | The HDPIM Setup Process return code is (191).Stopping the installation process.10/24/18 07:27:41:237 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 7876 | Product Media (SPRK, 10.0.12) installation failed ... 10/24/18 07:27:41:237 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 7876 | No Conflict Process defined, skipping the conflict file creation ...

I created an interactive pdf form and selected the reader-enable option. When I sent the form, people could fill out all the necessary information and print the form but they were unable to save the form. When they tried to save the form to return the form to me, all the information they typed in was deleted. What is going on? 

Good afternoon all,We are having an issue with Adobe acrobat DC. We are able to launch the application as a user. We get the splash screen with the tour option. We close this and try to open a pdf document. The document opens and and after a few seconds, the application crashes with the following error - Problem signature:  Problem Event Name: APPCRASH  Application Name: Acrobat.exe  Application Version: 19.8.20080.44583  Application Timestamp: 5bca525b  Fault Module Name: ucrtbase.DLL  Fault Module Version: 10.0.10586.1412  Fault Module Timestamp: 5a64613e  Exception Code: 40000015  Exception Offset: 0008480a  OS Version: 6.1.7601.2.1.0.256.4  Locale ID: 1033  Additional Information 1: 1e92  Additional Information 2: 1e923e5dcc4311ea3a0cf01d084a9b5d  Additional Information 3: 8f08  Additional Information 4: 8f08d1a00eeaaa3c8c9f50cca7c51704I have looked online for information on this issue. I have tried a reg ke

     Hello, I recently have signed my company up to distribute Adobe Products through custom .wim file and Group Policy. I am just looking for a little clarification on the terms of the license agreement, specifically 3.4 (b) "Upon release of new version of the software, distributor will cease reproduction and distribution of previous version". Forgive me for being a bit slow and confused on the "Reproduction" but how do you define this vs "Production"? Am I allowed to run the previous version on my workstations after the new release requirements and I just have to make sure to distribute the new version going forward? Or am I required to upgrade all running instances at my company?With regards to the above and the record keeping required in the event of an audit, what specifically is needed to be documented?-Just the event of distribution of the software? (i.e: Month 1 - 20 Installs, Month 2 - 10 installs)OR- The event of distribution as well as version distributed

Helllo,We have a lab of 14 computers which have been issued device licenses of Adobe CC All Apps including Lightroom CC. All apps except Lightroom CC launch fine and do not require an Adobe ID login as one would expect with a device license. However, Lightroom CC requests an Adobe ID login at launch. Should a user login with their personal Adobe ID it would lock all other apps to that ID, which is not ideal in a lab environment where not everyone has an Adobe ID and we machine licensed the software to avoid users having to have an Adobe ID. Does Lightroom CC not work in a machine licensed setting? If so why is it even offered under such a situation? Or am I misunderstanding something? Should we be having the students and faculty use Lightroom Classic CC? Thanks.

We buy a Acrobat STD DC continuous  edition, but it always pop up the below message, after we click the ok button, it shutdown the application.The message is:Your subscription entitles you to simplified Chinese product versions. Please verify the language settings in your OS, browser, and software download are set to simplified Chinese.We try setting OS language to the settings it mentions above, and make sure we download the package from the adobe admin console is the right simple Chinese version, but the problem still exist. May I know any one help us?Thank you!

HolaActualmente tengo problemas para continuar trabajando con mi programa adquirido.Me indica que debo actualizar la tarjeta ya que el dueño de la misma ya no labora con nosotros pero aún está vigente mi anualidad.

Hi - the short of this is that I cannot uninstall any Adobe CC 2019 apps. I have tried the Desktop Creative Cloud app, the Adobe CC Cleaner, and creating an uninstall package in the Creative Cloud Packager. Any tips? Windows 10, 64-bitLong Story:My subscription is part of Adobe Teams, and I did not realise that device licenses are not valid for CC2019. I installed all the 2019 apps then wondered why it was asking for a username/password - since my device is activated via my device license.Before realising this, I tried to reactivate my device, thinking the 2019 apps would then be activated. I did the reactivation but obviously nothing happened.Then I ran the Adobe CC Cleaner - in an attempt to delete all apps and reset my licensing. I chose to remove all.Then I realised it deleted all the 2018 apps, but left the 2019 apps installed.I downloaded the Creative Cloud app, to uninstall the 2019 versions. Next to each program it had the option to "install". So the creative cloud desktop app